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Reviews of Hotel Metropol by Carris 1 stars

Miguel de Cervantes, 58, 27003 Lugo, Spain

#12 of 16 hotels in Lugo

Guests' Choice

Review score

Based on 1462 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.2

  • Location

    8

  • Facilities

    7.3

  • Staff

    8.6

  • Value for money

    8

  • Free WiFi

    7.6

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Showing 1 - 47

  • Reviewed: 13 October 2018

    7.9
    Although we had booked paid parking, we were lucky enough to...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The unexpected lounge only had one armchair.

    Although we had booked paid parking, we were lucky enough to find a spot at the rear of the hotel that was free. We weren't going to move the car so it saved us€18 for two days parking. The hotel manager didn't mind cancelling the paid parking at all. The room also had a small kitchen/ lounge that was quite unexpected.

    Stayed in October 2018

  • Reviewed: 7 October 2018

    7.5
    Location, clean
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower head stand was missing so you had to hold the shower head and the shower doors were very poor. No tea or coffee in room.

    Clean, value for money, location.

    Stayed in October 2018

  • Reviewed: 29 September 2018

    7.5
    Convenient for a short stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower stall was so small I actually couldn’t put my arms up to wash my hair with the shower screen doors closed. Had to leave the doors open which saturated the floor. I am not a big person, but also found myself backing into the too close taps and accidentally altering the heat settings which is a health and safety issue

    Close to town centre and the old city. Convenient for a short stay

    Stayed in September 2018

  • Reviewed: 28 September 2018

    7.5
    Spacious room but poorly equipped
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No blankets and no toilet paper when we arrived; although both were provided when we requested them, we would have expected these to have been available on arrival! Although our room had a kitchen area (with sink, hob, fridge etc), there were no plates, cutlery, glasses, cooking utensils - nothing - making the kitchen absolutely useless.

    Good location, a few minutes walk outside the city walls. Spacious room, and very friendly staff. OK for a one night stay.

    Stayed in September 2018

  • Reviewed: 14 August 2018

    7.9
    Ok
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is basic, but for one night was ok.

    Close to the railway station and not that far to the centre (camino route). The staff was helpful and friendly).

    Stayed in August 2018

  • Reviewed: 21 July 2018

    7.1
    Our stay was good very convenient for the city. Staff were very friendly and professional.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The room could have been cleaner we found a pair of socks by the fridge on the floor.

    The room was big and the staff great. Parking was very good. Breakfast was very good as well.

    Stayed in July 2018

  • Reviewed: 29 June 2018

    9.2
    An overall nice experience to stay at this hotel.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The shades were broken and there were no trashcan in "the kitchen". These are easy and cheap things to fix, so hope the next guest find these things to be in order.

    Big room (or actually it was more like a small apartment). Extremely nice personnel.

    Stayed in June 2018

  • Reviewed: 20 November 2017

    7.9
    Good value for 1 person
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Basic room. Not so nice shower. I could hear everything from the other rooms. But... good value for 1 person.

    The staff is VERY NICE. Good value. Breakfast is in a cafeteria so great coffee and home made cake. 5-7 minutes away from the old city wall (center).

    Stayed in November 2017

  • Reviewed: 3 October 2017

    9.2
    Great hotel, friendly staff, clean room
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Very good hotel, friendly/helpful staff. The room was extremely clean room. Near city centre (few minutes walk) and close to railway station (less than 2 minutes walk). Highly recommended for a weekend break in beautiful Lugo.

    Stayed in October 2017

  • Reviewed: 18 July 2017

    9.2
    Great value and although not inside the walls - was close enough.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    As there was a small kitchen area, some cutlery, cups and plates would have been useful.

    A short walk slightly uphill to Lugo city walls. Hotel has a lift to all floors. 24 hour reception and access by buzzer. Friendly staff gave us maps. Bright and clean. Free parking on street behind or in hotel car park round the back under the building if you book a space (8 Euros a night). Small kitchen area with useful fridge.

    Stayed in June 2017

  • Reviewed: 7 June 2017

    7.5
    Pleasant, modern hotel for an overnight stop
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Parking was difficult in basement garage and was an extra cost that we did not realize. Breakfast was poor.

    Simple, modern hotel. Friendly staff. Reasonable rooms.

    Stayed in May 2017

  • Reviewed: 2 June 2017

    8.8
    Stayed here while in Lugo
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Only let down there was no fridge or coffee/tea making facilities in room and the dining area only opened for breakfast.

    A late minute booking had me in a rather small but staff changed it to a double room no problem at all. Good location and about 400mt walk from the old town which has more facilities and restaurants. Hot showers are a bonus after walking 30+ something km on the Camino Primitivo on the way to Santiago de Compostella. Nice quiet area but not much of a view unless you like overlooking the train station. Surprisingly this location is very quiet. Arrived late in the afternoon but staff were very accommodating and friendly. Overall a good hotel with adequate facilities for a weary traveller.

    Stayed in May 2017

  • Reviewed: 21 May 2017

    6.7
    It was clean and near to the old town.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room didn't look much like the rooms in the photos. It was actually like a studio flat but with a very poor layout, a dark interior bedroom, small bathroom and a huge kitchen area which we didn't need.

    It was clean and near to the old town.

    Stayed in May 2017

  • Reviewed: 13 April 2017

    6.3
    Ok for a short stay
    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    It did not effect us but the reception is on the first floor. There is a small lift but anyone in a wheelchair would have problems.

    Clean budget hotel.

    Stayed in April 2017

  • Reviewed: 7 November 2016

    8.3
    Great location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only "window" in the room was an opening that was somewhat between a skylight and a window. No view whatsoever.

    Secured free parking, very quiet

    Stayed in October 2016

  • Reviewed: 17 October 2018

    7.5
    Good value
    • Leisure trip
    • People with friends
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    A walk (10/15 mins) to Old Town and bit far from supermarket

    Big apartment with kitchenette

    Stayed in October 2018

  • Reviewed: 30 September 2018

    7.9
    Agradable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Muy amable el personal.

    Stayed in September 2018

  • Reviewed: 5 August 2018

    8.5
    Lugo
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Convenient location and very friendly staff. The accommodation was quite basic but very clean and comfortable.

    Stayed in August 2018

  • Reviewed: 14 July 2018

    9.6
    Spacious and close to center
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect place for a tourist. Good value for little money

    Stayed in July 2018

  • Reviewed: 1 July 2018

    7.9
    Not bad for a overnight stop
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy not everything working In the room

    Stayed in July 2018

  • Reviewed: 27 May 2018

    9.6
    Good location near to city wall. Modern decoration.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Little daylight as the velum window was covered.

    I had a lounge as well as a bedroom

    Stayed in May 2018

  • Reviewed: 14 May 2018

    8.3
    simple easy
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    no shampoo

    super clean, helpful staff. 5 min walk from town. pastry and juice included in price.

    Stayed in May 2018

  • Reviewed: 6 May 2018

    6.7
    close to train station
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    heater did not work

    close to train station

    Stayed in May 2018

  • Reviewed: 24 April 2018

    8.8
    Recommended
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing, everything was perfecto

    Very big room, clean, near the wall

    Stayed in April 2018

  • Reviewed: 15 April 2018

    8.3
    The stuff is very welcoming, nice and professional
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    The stuff is very welcoming, nice and professional

    Stayed in April 2018

  • Reviewed: 30 November 2017

    6.3
    Very basic but clean. Location was within an easy walking distance to the old town square.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very poor.

    Stayed in November 2017

  • Reviewed: 28 October 2017

    7.1
    Decent quality and spacious apartment for two would be...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Decent quality and spacious apartment for two would be enough even for more days stay.

    Stayed in October 2017

  • Reviewed: 21 October 2017

    7.9
    Good locarion with parking
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is not fresh stuff. They also charge extra for second coffee

    So near from city center with parking

    Stayed in September 2017

  • Reviewed: 14 September 2017

    8.3
    Staff and Very clean
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Small problems about courtins, shower and window

    Staff and Very clean

    Stayed in September 2017

  • Reviewed: 21 July 2017

    4.6
    Would not go stay there again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower doors difficult to shut, shower & tiles need an update. Very basic room, would not recommend it

    Towels & bedding was clean

    Stayed in July 2017

  • Reviewed: 19 July 2017

    5.8
    Da recepcionista que efectuou o check-in.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Do restante.

    Da recepcionista que efectuou o check-in.

    Stayed in July 2017

  • Reviewed: 9 June 2017

    6.7
    Ok but prefer somewhere a bit better.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location was not great. Bedding a bit on the cheap side.

    Hotel parking.

    Stayed in June 2017

  • Reviewed: 18 May 2017

    6.5
    Ok place to stay for cost
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom needs an update Bedding Was worn There was a kitchen but no crockery, cutlery or untensils, so useless to us

    Stayed in May 2017

  • Reviewed: 4 May 2017

    8.3
    Good budget hotel, convenient to airport bus.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Helpful staff and good value for money.

    Stayed in April 2017

  • Reviewed: 1 May 2017

    8.3
    Comfortable basic hotel. Good value and near to centre.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Near to town centre and rail station. Arrived early but room was availede

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 October 2015

    7.5
    Some of the rooms have kitchenettes and in general, rooms...
    • Leisure trip
    • Solo traveller

    The first room I was given was pretty terrible so I asked to switch and got a much better one, ask for one facing the city centre and on 4th or 5th floors as they are quieter and nicer.

    Some of the rooms have kitchenettes and in general, rooms are good value here,

  • Reviewed: 29 September 2015

    7.9
    Great price for a great location 5 min walk to Lugo old town.
    • Leisure trip
    • Couple

    Located next to a busy road so will get a little traffic noise and there were quite a few broken installations blinds etc, but overall good.

    Great price for a great location 5 min walk to Lugo old town. Breakfast was included an very good!

  • Reviewed: 2 April 2016

    8.8
    Friendliness of staff
    • Leisure trip
    • Group

    Sheets looked used

    Friendliness of staff

  • Reviewed: 28 January 2016

    8.3
    Modern fairly basic but absolutely fine.
    • Leisure trip
    • Family with older children

    Modern fairly basic but absolutely fine. Friendly staff and nice bar area. It is about 7 mins up hill to the city centre and the roman walls.

  • Reviewed: 27 October 2015

    6.3
    Uncomfortable mattress
    • Leisure trip
    • Couple

    Uncomfortable mattress Small shower

  • Reviewed: 18 October 2015

    10
    Location.
    • Leisure trip
    • Solo traveller

    The parking you must pre book so plan ahead.

    Location. Staff

  • Reviewed: 11 October 2015

    5.0
    Location
    • Leisure trip
    • Couple

    Only one single couch for one person sit

    Location

  • Reviewed: 27 September 2015

    10
    Great room, location, choice of TV for sport, breakfast.
    • Leisure trip
    • Couple

    Great room, location, choice of TV for sport, breakfast. A quality hotel with value for money.

  • Reviewed: 21 July 2015

    9.2
    The location was very convenient for the old town, staff...
    • Leisure trip
    • Couple

    The location was very convenient for the old town, staff were friendly and helpful and the room was very comfortable.

  • Reviewed: 18 July 2015

    9.2
    The large apartment style rooms with simple kitchen and...
    • Leisure trip
    • Couple

    The large apartment style rooms with simple kitchen and helpful friendly staff. Short walk to the city centre.

  • Reviewed: 4 June 2015

    8.8
    Very efficient and helpful staff close to walled city
    • Leisure trip
    • Couple

    Nothing

    Very efficient and helpful staff close to walled city

  • Reviewed: 26 April 2015

    6.3
    Price.
    • Leisure trip
    • Couple

    Parking is a nightmare.

    Price. Good value for money.

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 47

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