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Reviews of MarSenses Puerto Pollensa Hotel & Spa 4 stars

Carretera Formentor, s/n, 07470 Port de Pollensa, Spain

#12 of 221 hotels in Port de Pollensa

Guests' Choice

Review score

Based on 464 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.7

  • Value for money

    9.0

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 24 April 2024

    10
    Loved the hotel and all facilities
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    No lunch menu during day

    Very clean. Loads of towels. Great reception and very welcoming

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Fabulous hotel in great location with super helpful team!
    • Leisure trip
    • Family with young children
    • Suite - Single Use
    • Stayed 4 nights
    • Submitted via mobile

    The view from my room K01 was not the best but on the plus side it got afternoon sun ☀️

    Fabulous hotel. Great location and amazing staff. Had my birthday there and they sent cake and wine to my room! Also had a minor injury on last day and they really looked after me.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Peaceful and picturesque
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Pool, location, room, staff, meals included

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    A great location, beautifully clean and a cyclists heaven!
    • Leisure trip
    • Family with young children
    • Suite with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    I'd appreciate a couple of wine glasses in the apartment. Beds were comfortable, but they slipped about on the tiled floor. Sofa bed was a bit temperamental and did not stay flat. The hotel tried to sort it out... but it didn't last long before it was doing it's 'thing' again and trying to eat me up in my sleep !! I think it may just be the feet slipping on the floor. Food was very good, but not exceptional. We were B&B, so we ate out most evenings for a better choice. There are lots of great restaurants on the beach front, with nicer views and a good selection for all tastes. I imagine the facilities were perfect if you are a keen cyclist with lots of like-minded people. Expensive kit and bikes can be kept in the apartments. We aren't sporty and were there to chill out, so for us it felt a little strange at times. Bikes being wheeled through the sunbeds as people sunbathed was a little odd. Whilst at times it was fascinating to watch, it made me feel slightly self-conscious. As it was early in the season the pool was freezing! Spa was not really what I'd expected of a beauty spa. It had more of a sport/ health club/ functional vibe. No robes, calm lighting, zen music, etc.

    Very friendly and helpful team. So charming and welcoming! Lovely glass of wine on arrival. Location near to beach, shops and restaurants was excellent. Super clean and tidy. The company commitment to be more sustainable. There were plenty of sunbeds. Simple, laid-back vibe. Great solo artists in the bar. No fuss systems such as helping ourselves to pool towels.

    Stayed in April 2024

  • Reviewed: 28 November 2023

    8.0
    We had a great 4 night stay, friendly staff, clean good location
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    It’s clean, good location

    Stayed in October 2023

  • Reviewed: 6 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Modern clean room, staff very friendly & central location

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Lovely
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Could improve the quality of the coffee at breakfast. Otherwise excellent

    Very nice friendly staff, clean , lovely food

    Stayed in November 2023

  • Reviewed: 30 October 2023

    10
    Exceeded all my expectations.
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 10 nights

    I wish there was a better coffee maker in the room or a place to get coffee early in the morning before the restaurant opens.

    Everything from the moment I arrived was perfect. It is a great property, friendly helpful staff, very bike friendly, let me keep my bike in my room, excellent location, and excellent value. Breakfast and dinner were included and the food was very good with lots of variety.

    Stayed in October 2023

  • Reviewed: 27 October 2023

    8.0
    Great place!! Recommend it!
    • Leisure trip
    • Solo traveller
    • Suite with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    The food was plentiful - lots of choices for both breakfast and dinner - however it was bland. I’m a bit of a foodie … :-))

    Phenomenal staff, extremely clean and great location

    Stayed in October 2023

  • Reviewed: 23 October 2023

    9.0
    An enjoyable experience in a lovely family owned hotel with great staff.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 9 nights
    • Submitted via mobile

    N/A

    Hotel staff of all grades were excellent, always obliging and welcoming. Bar and restaurant staff were very interactive with guests and added to the fun atmosphere of the hotel. Our third year there and we will be back.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 4 nights
    • Submitted via mobile

    Nothing.

    Everything was exceptional.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    9.0
    Will return in a heartbeat.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 6 nights
    • Submitted via mobile

    2 single beds pushed together a little awkward as a couple🙄 King sized mattress protectors would solve that for couples pretty cheaply!

    Food, location, lovely staff, so peaceful at night.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    9.0
    Fantastic stay at MarSenses, facilities staff and location were 10/10
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    Bed slightly uncomfortable and on stilts, noisy when moving around.

    Staff and location were fantastic.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    8.0
    Modern, clean and fab location. Evening meal was a total let down and option to eat later wasn’t available. We prefer to
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Evening meal. Would only stay here B&B.

    Clean, welcoming and good location.

    Stayed in August 2023

  • Reviewed: 13 October 2023

    9.0
    Brilliant location, lovely clean hotel with friendly staff would stay again!
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    Outdoor jacuzzi and pool were very cold, drinks quite expensive and room wasn’t as big as I thought the picture advertised.

    Very good location, a few minutes walk from local restaurant and the beach. Staff were so helpful and friendly, rooms were adequate and clean and the food was good.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    Very clean, great facilities and really friendly staff

    Stayed in October 2023

  • Reviewed: 5 October 2023

    10
    I had an amazing time, everything was just as I had hoped it would be.
    • Leisure trip
    • Solo traveller
    • Suite with Pool View
    • Stayed 5 nights

    Nothing, it was just what I was looking for.

    The staff were so friendly and the service was excellent. The food was really good and there was a lot of choice. The location was perfect as it’s so close to the beach.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Great location , fabulous staff.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    The pool doesn’t open until 10am which means no pre breakfast swim. The apartment is very basic. Do they even need kitchen facilities if everyone half board? The bed was a campbed style base which moved when turning. Bathroom tiny.

    The hotel is one street back from beach and very central to everything in the area. The design is clean , white Ibiza beachy vibe. Staff are super efficient and friendly. Reception staff exceptional.

    Stayed in October 2023

  • Reviewed: 28 September 2023

    10
    Lovely hotel with good food and friendly staff close to the beach.
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 10 nights
    • Submitted via mobile

    Very good buffet for breakfast and evening meal. I particularly liked the cava and fresh orange juice at breakfast! The hotel was spotlessly clean with very nice decor.

    Stayed in September 2023

  • Reviewed: 27 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 8 nights
    • Submitted via mobile

    We had a large balcony but no sunbed on it, which seemed like a waste of space to me. Other than small thing, nothing to complain about. Great spot.

    The staff are lovely and at meal times very attentive. The variety of food at the buffet is very good as is the quality. As its a small hotel, no long queue at meal times. The junior suite we had was spacious and the balcony overlooked the pool area. Very quiet hotel! Great if you want to escape the hustle and bustle. 2 minutes walk and you are on the great beaches. Plenty of free parking all around.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    10
    We were pleasantly surprised with the hotel, although it was not located on the beachfront, it was only one small road b
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Nothing, everything was great

    Love it being Adult only Very peaceful Food selection was good at both breakfast & evening meal The junior suite was large & beautiful.

    Stayed in August 2023

  • Reviewed: 19 September 2023

    10
    Definitely recommend this hotel to fellow travellers without any hesitation, I’ll def be back!
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Nothing to dislike at all

    Stylish, modern, spacious rooms. Beautiful pool area, fantastic spa/sauna facilities. Consistently really good food, amazing staff, everyone was super friendly and helpful, especially Sonja in dining who helped me learn more Spanish everyday, Luis in maintenance who helped me make my crutches more comfortable, not once, but twice! As well as all the reception staff who were very welcoming and friendly everyday, making my stay very enjoyable.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    Another perfect week at the Mar Senses.
    • Leisure trip
    • Group
    • Suite
    • Stayed 7 nights

    Nothing!

    From check in to check out, everything was great. Nothing was too much trouble and all of the staff were super friendly and helpful. Our room was lovely, the restaurant and food amazing, entertainment was good, location fabulous. I can’t recommend this hotel enough.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    Loved our stay and couldn’t get enough of the buffet! Would highly recommend!
    • Leisure trip
    • Group
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    Pool hours limited.

    No kids! Amazing buffet, huge variety for both breakfast and dinner! Good entertainment! Great pool area. Location superb with beach 2 mins away. Staff always friendly from the minute we arrived.

    Stayed in August 2023

Showing 1 – 25

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