Arquitecto Gomez Cuesta, 12, 38660 Playa de las Americas, Spain
#527 of 637 hotels in Playa de las Americas
Guests' ChoiceBased on 416 hotel reviews
6.8Cleanliness
7.2
Comfort
7.1
Location
8.2
Facilities
7.0
Staff
8.1
Value for money
7.0
Free WiFi
4.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Fabian
SpainWe had to put a cash deposit without prior notice. The bed could have been better
The location. The room was big
Stayed in March 2024
Reviewed: 24 March 2024
Karolis
United KingdomDeposits are very very odd. The staff are rude, one just came to our room without knocking when I was changing. Overall, I wouldn't like to stay again.
Location is great
Stayed in February 2024
Reviewed: 18 March 2024
Kavish
SpainPrice and interior
Location
Stayed in March 2024
Reviewed: 11 March 2024
Jakob
SwedenThe top floor apartment had amazing views and a fresh breeze 😍
Stayed in March 2024
Reviewed: 1 March 2024
Gábor
HungaryI saw a lot of cockrouch
Privacy was good
Stayed in February 2024
Reviewed: 28 February 2024
Raymond
United KingdomProperty was overall good
Very well located
Stayed in February 2024
Reviewed: 24 February 2024
Carly
United KingdomVery spacious room and clean. Drinks and food were well priced at the hotel
Stayed in February 2024
Reviewed: 14 February 2024
Anna
United KingdomUncomfortable bed
Good location
Stayed in February 2024
Reviewed: 9 January 2024
Shona
IrelandVery basics rooms
Good location
Stayed in January 2024
Reviewed: 5 January 2024
Cammy
United KingdomRoom above busy bar , asked for sunny room didn’t get , ants in kitchen sink and bathroom very grumpy receptionist on reporting problem (male) night shift,
Location , cleaners in every day
Stayed in January 2024
Reviewed: 21 December 2023
Nyran
United KingdomThe windows were awkward to look and apartment was quite dark
Property was very clean and had good amenities
Stayed in November 2023
Reviewed: 4 December 2023
Absalom
United KingdomMost people only carry cards, the minimum withdrawal was 20€ from the onsite cash machine.
The location was fab, the hotel had all moderate rhings, its just a pain that evwrything minor had to be paid in cash, most people only carry cards, the minimum withdrawal was 20€ from the onsite cash machine.
Stayed in December 2023
Reviewed: 26 October 2023
Jamierxii
United KingdomThe exchange rate of the card machine does not match mastercards rate so be careful as the price in euros is correct but pretty much 1:1 in GBP. They don't tell you about the 30€ deposit per adult (in cash also) until your checking in. 10€ deposit for a tv remote. Deposit is required for pretty much anything that's not already in the room.
Decent location and lots to do. Shops and bars nearby, e-scooter parking right next door. Room had fridge, kettle, hob, microwave, all the essentials pretty much.
Stayed in October 2023
Reviewed: 15 September 2023
James
United KingdomThe small window and no balcony
The room was very clean the staff friendly checking went smoothly and did check out
Stayed in September 2023
Reviewed: 21 August 2023
Kdm
United KingdomIts a little dated now but its like 2-3stars so you get what you pay for. However, the beds are really not that great.
Stayed here before, cheap and cheerful, clean & basic. Good shower, self catering, everything you need - pool is decent. Location is really good. Short walk down the hill to the beach. Staff are lovely
Stayed in August 2023
Reviewed: 17 May 2023
Louie
United KingdomFacilities are basic and dated but it appears the main gust demographic is party-goers and for the price we can't really complain.
Actually stayed here before many years ago and the hotel is exactly how I remember it, we had a good laugh here. Location is great, a short walk from the main areas yet far enough from the strip to be able to sleep.
Stayed in May 2023
Reviewed: 10 May 2023
Chloe
United KingdomThe wifi you had to pay for which we didn’t realise - we did pay it but it wasn’t that good and half of the time had to use out 4g anyways.
The pool area is lovely with the poolside bar - which was very cost friendly. The staff at reception were friendly and helpful
Stayed in May 2023
Reviewed: 22 April 2023
Adam
United Kingdomsecurity guard at night......................................
quick check in..........................................
Stayed in April 2023
Reviewed: 23 March 2023
Brendan
IrelandThey put a stag party in the rooms around me Jesus I didn't sleep a wink since when they arrived I checked out 2 days early because of this
Location
Stayed in March 2023
Reviewed: 11 March 2023
Arnar
IcelandAlot of "hidden" costs. Deposit for tv remote, deposit for this and that and expensive wifi if you need it. Definetly needs a remodel tho
Cheap and simple
Stayed in March 2023
Reviewed: 9 March 2023
Gillian
United KingdomMy room was really small ( I was in a single occupancy room) for the price I paid I was quite disappointed. I felt like I was in a dungeon as I had no balcony, no sea view no pool view - but I did have bars on my window - which did not impress me at all!
The location was - for my friends and I - spot on. The pool looked lovely, however, didn't utilise it. I loved my friends room as they had sea view, pool view and a balcony. I also thought the staff very friendly and accommodating
Stayed in March 2023
Reviewed: 29 January 2023
Sarah
United KingdomPool was very cold but thay did say thay was waiting on a replacement heater
It was clean . The staff was ok
Stayed in January 2023
Reviewed: 25 January 2023
Eddie
Irelandbeds weren’t comfortable
staff were great
Stayed in January 2023
Reviewed: 25 January 2023
Krzysztof
Polanda lot of noise starting around 7-8 a.m. cleaning stuff taking care of rooms just slams the doors every minute making it competent impossible to sleep in.
location near to the beach and very clean
Stayed in January 2023
Isla Cristina, Spain
Braunton, UK
Bad Kleinkirchheim, Austria
Bad Nauheim, Germany
Neustift im Stubaital, Austria
Strasbourg, France
Windmeul, South Africa
Arcugnano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content