Skip to main content
  1. Hotel reviews homepage
  2. Spain hotel reviews
  3. Basque Country hotel reviews
  4. San Sebastián hotel reviews
  5. Reviews of Hotel Arrizul Congress

Reviews of Hotel Arrizul Congress This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle Ronda 3, Gros, 20001 San Sebastián, Spain

#59 of 81 hotels in San Sebastián

Guests' Choice

Review Score

Based on 159 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: March 17, 2024

    8.0
    Would stay again
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No bar however mini bar complimentary

    Super clean and great breakfast

    Stayed in March 2024

  • Reviewed: January 14, 2024

    8.0
    Early arrival delight, ready room
    • Business trip
    • Family with young children
    • Deluxe Double Room with Extra Bed
    • Stayed 3 nights

    If there were any points to mention, it could be the distance from the coach station. It took us 12 minutes.

    We arrived at the hotel 2-hours earlier than the check-in time just to store our luggage, but to our surprise, our room was ready! This was incredibly helpful for us, as we had flown in from the UK, taken a coach and walked to the hotel, leaving us exhausted. Additionally, I appreciated the free drink service in the lobby. The location is accessible to the old town.

    Stayed in December 2023

  • Reviewed: November 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights

    Welcoming staff happy to provide assistance and advice, decent sized rooms and great amenities.

    Stayed in October 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room small

    Location

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Free Parking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was very friendly. The location was good. The area is quiet but close to Old Town and lots of good restaurants. Room was comfortable and clean.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Double Room with Extra Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Windows were facing another building.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    9.0
    We will be back.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room didn’t seem to have air conditioning working.

    Staff were excellent, location excellent, very welcoming and clean.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Free Parking
    • Stayed 2 nights

    They use way too much air freshener in the lobby and the rooms of the hotel. For those who are sensitive to this, it is a problem.

    Good location. Pretty spacious room for Europe, just too much air freshener. Did not purchase the hotel breakfast, so can't comment on it. There are good options for breakfast nearby.

    Stayed in September 2023

  • Reviewed: October 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly staff, we were upgraded to a suite therefore our room was comfortable. The location was amazing

    Stayed in October 2023

  • Reviewed: September 27, 2023

    9.0
    Lovely stay with great staff.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Very clean, stylish and nice.

    Stayed in August 2023

  • Reviewed: September 20, 2023

    8.0
    Clean rooms , great breakfast and Lovely helpful staff
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very helpful staff; fantastic breakfast. Check in bubbles at reception ( which we needed as the Airline lost our luggage

    Stayed in September 2023

  • Reviewed: August 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location, good amenities

    Stayed in August 2023

  • Reviewed: August 2, 2023

    7.0
    No serious complaints. I may just stay there again.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    English seemed a challenge for some front-of-house staff members.

    Good location. Efficiently run establishment. Comfortable room.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    9.0
    wonderful stay. we loved the food, staff was very helpful, great location.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the cleanliness, the staff, the breakfast, thé location

    Stayed in July 2023

  • Reviewed: May 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    Very confortable bed and excellent breakfast.

    Stayed in May 2023

  • Reviewed: April 26, 2023

    8.0
    Very pleasant - recommend
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    No issues at all.

    Very clean. No view from window but not an issue. Very much a business hotel but comfortable and in a good location. Receptionist very helpful.

    Stayed in March 2023

  • Reviewed: April 3, 2023

    8.0
    Perfect for a city break
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Free Parking
    • Stayed 3 nights

    Great location for Gros and old town. Some nice restaurants nearby. Everything is in walking distance

    Stayed in April 2023

  • Reviewed: March 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The walls are thin. Depending on the volume you can hear the TV and people talking in the next room.

    The location is close to the bus terminal and old town. The room and bathroom is clean. Walk in shower is a very good size. Complimentary water, and mini bar including a small cava was a bonus

    Stayed in March 2023

  • Reviewed: October 14, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Best location, in a less touristy place, near the best beach better than la concha.

    Stayed in October 2022

  • Reviewed: September 19, 2022

    7.0
    fine
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights

    bed was too hard.. drilling all day.. windows went to nowhere. room was dark

    room was clean. but bead was way too hard..Breakfast was excellent

    Stayed in September 2022

  • Reviewed: August 31, 2022

    9.0
    Very good stay
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    However, one day I told the staff that the watermelon served for breakfast was no good anymore, and the very next day, they served that same fruit to the guests or other that wasn´t also good.

    Everything was great, the breakfast very complete. Near to the beach and some minutes away from the interesting turistic locations.

    Stayed in August 2022

  • Reviewed: August 18, 2022

    9.0
    great city
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Free Parking
    • Stayed 5 nights
    • Submitted from a mobile device

    very clean room , very helpful staff , walking distance from down town

    Stayed in August 2022

  • Reviewed: August 15, 2022

    8.0
    Good hotel but overpriced
    • Leisure trip
    • Group
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pillows. Noisy rooms around me. Price.

    Staff and room size although other friends had tiny rooms for same price.

    Stayed in August 2022

  • Reviewed: August 10, 2022

    7.0
    The hotel itself is in a great location plenty of bars restaurants just around the corner, it’s a short walk to old town
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Restriction on TV volume at 10, you definitely can’t hear with balcony door open could do with increasing..

    good location, staff very helpful, very clean and comfortable, great air conditioning..

    Stayed in August 2022

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!