Gran Vía, 38 , Madrid City Center, 28013 Madrid, Spain
#10 of 435 hotels in Madrid
Guests' ChoiceBased on 1052 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.8
Facilities
9.2
Staff
9.4
Value for money
9.0
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 18, 2024
Raji
United Arab EmiratesNo coffee machine in room
The location and the staff
Stayed in April 2024
Reviewed: April 17, 2024
Francois
BrazilNothing.
The staff, breakfast, location, eveything is excellent. That's the best place to stay in Madrid.
Stayed in April 2024
Reviewed: April 15, 2024
Bernard
United States of AmericaMarvelous staff perfect location
Stayed in April 2024
Reviewed: April 9, 2024
Scott
United KingdomNothing it was all good
Amazing location right on Gran Via. Easy check in & check out. Very well equipped bedroom & bathroom with everything required for a great stay. Excellent breakfast at a reasonable price. Fabulous rooftop bar. Chocolates on your pillow on the last night.
Stayed in April 2024
Reviewed: April 8, 2024
Francois
BrazilNothing.
I like everything about this hotel. Location, staff, breakfast. The best place to stay.
Stayed in April 2024
Reviewed: April 7, 2024
Kay
United KingdomNo tea/coffee facilities in room but might not be a srandard thing in Spain
The hotel is exceptional and the staff are friendly and welcoming
Stayed in April 2024
Reviewed: April 4, 2024
Pablo
Costa RicaIt was all perfect.
Room was super comfortable and clean, plus it had more than the expected amenities. Great location!
Stayed in March 2024
Reviewed: March 31, 2024
Alexandra
United KingdomNot having tea & coffee facilities in the bedroom. Whilst you can get hot drinks in the bar, it’s not the same as being to have hot drinks when you want.
Very central, beautiful building & decor, topped off with friendly, helpful staff.
Stayed in March 2024
Reviewed: March 20, 2024
Donald
United KingdomSuper hotel. Great central location. Beautiful room and extremely well equipped and spacious bathroom Stunning roof terrace.Lovely staff and great service. Really made our trip to Madrid special.
Stayed in March 2024
Reviewed: March 18, 2024
David
AustraliaNo coffee in the business centre.
Central location. Great service
Stayed in March 2024
Reviewed: March 10, 2024
Parnjai
ThailandUnfortunately, the rooms are not very soundproof. Often hear loud noises from outside. And there is no coffee maker and kettle in the room.
The accommodation is in a very good location, close to everything.
Stayed in March 2024
Reviewed: March 7, 2024
Raymond
CanadaNothing.
Everything was great. The location is perfect - right along the Gran Via - such an exciting street to explore. My room was excellent - with a beautiful balcony looking out onto the street, I could look out and hear the sounds and then just close the door for complete silence. The breakfasts were really well done - bacon, meats and cheeses, tortilla, pastries and fruit - fresh, tasty food for a reasonable price. I went to the terrace rooftop bar most nights - great selection of drinks and snacks. And the service was excellent. Magdiel was a great host, looking after everyone's requests and always checking to see if we needed anything else. The perfect bartender - a very pleasant fellow to talk to..
Stayed in March 2024
Reviewed: March 6, 2024
Kyle
CanadaThe staff are superb
Stayed in March 2024
Reviewed: March 2, 2024
Chris
United KingdomPerfect location
Stayed in February 2024
Reviewed: March 1, 2024
Dara
IrelandNothing!
Location. Quality
Stayed in February 2024
Reviewed: February 28, 2024
Steinunn
IcelandEverything!
Stayed in February 2024
Reviewed: February 27, 2024
Elke
GermanyThere is really nothing to complain
Location : fantastic Simply the best metro, bus, hop on hop off bus, taxi just step outside the hotel, close to the royal castle, shopping, restaurants Breakfast : was super Cleanliness: spotless you can eat from the floor Employees: friendly helpful professional
Stayed in February 2024
Reviewed: February 27, 2024
Selar
BulgariaNone
Ice clean rooms, amazing location
Stayed in February 2024
Reviewed: February 24, 2024
Alejandra
United States of AmericaLobby needs some more chairs, but who needs to hang at the lobby when you are in Madrid!
Location couldn’t be better, right in front of Callao. Rooms are super clean, breakfast buffet is decent, staff is insanely nice and helpful.
Stayed in February 2024
Reviewed: February 19, 2024
Ryan
United States of AmericaExcellent location, clean room, large bathroom with excellent shower. Close to several Metro stops. Staff was extremely polite and accommodating.
Stayed in February 2024
Reviewed: February 10, 2024
Colm
IrelandTwo large single beds rather than a double bed
Pretty much everything
Stayed in February 2024
Reviewed: February 6, 2024
Peter
United KingdomNothing
Everything about the property was excellent, the room was great, the roof top terrace was good, the location was excellent and the staff were very courteous, helpful and professional.
Stayed in February 2024
Reviewed: February 6, 2024
Chris
United KingdomBathroom was a bit small, Not much fruit available at breakfast, the pineapple and peach was from a tin
Excellent location, great rooftop bar. great service,
Stayed in February 2024
Reviewed: February 5, 2024
Susan
United States of AmericaBeware the slippery shower floor! (After a few days we found a disposable shower mat in the closet under the slippers) BYO hair conditioner. Minor stuff.
Well done update of an older property that respected the charm of the building. Very comfortable bed. We had a room on a side street that was quiet on a very busy weekend. Warm, personable staff,especially Arturo at the beautiful upstairs bar and terrace which was spectacular.
Stayed in February 2024
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