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Reviews of Eurostars Auriense 4 stars

Alto O Cumial, 12, 32970 Ourense, Spain

#10 of 25 hotels in Ourense

Guests' Choice

Review score

Based on 1996 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.3

  • Location

    6.8

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    7.9

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Showing 1 - 62

  • Reviewed: 20 September 2018

    4.6
    The breakfast was what one would expect
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Booked because of pool but pool was closed while full. No explanation over 3 days. The restaurant was closed. Limited food selection in cafeteria but unbelievably could not get a bottle of wine with dinner, only a glass. This is not a four star hotel. Not even a 3 star. Also needs refurbishment and a touch of paint. Most disappointing of all hotels we stayed in over three weeks touring in Galatica

    The breakfast was what one would expect

    Stayed in September 2018

  • Reviewed: 16 September 2018

    6.3
    Nice enough rooms and clean.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bit too isolated for me. Pool closed end of August even though September was 36 degrees. Impossible to get a drink of any sort when we arrived at 4pm, had to wait until cafe opened at 7. Place soulless. Also a fellow guest smacked into our motorbike, damaging it and didn't own up to it!

    Nice enough rooms and clean.

    Stayed in September 2018

  • Reviewed: 20 July 2018

    5.8
    The pool, the bar staff and the food which was quite good.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was obviously planned to be quite impressive with tennis courts (now overgrown), a roof terrace (closed) and a pool which is actually very good with a lifeguard etc. However the whole place feels very tired and is a bit shabby tbh.

    The pool, the bar staff and the food which was quite good.

    Stayed in July 2018

  • Reviewed: 7 June 2018

    2.9
    I feel lied to. The hotel is old and dirty far from what's pictured in the photos.
    • Business trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The photos do not reflect the current status of the hotel. They might be 10 year old. The facilities are old and poorly cleaned. It was not what I was expecting. The restaurant is very bad, bad food (frozen) and quite expensive for what they offer. The property has seen better days. There is a really bad sound isolation and I could hear all the talks and phone calls coming from the rooms around me as if they were taking place in my room. The guy next door was quite talkative and fed me up.

    Stayed in June 2018

  • Reviewed: 1 May 2018

    6.7
    Clean, but needs a remodel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Building is old, shabby and in need of renovation. The elevator squealed and howled so loud it woke me up several times in the nigt. It sounded like it had not been serviced in years. Rooftop bar area was roped off and appeared like it was patched over patches. Looked really bad. Worst was it is 6km from town and required an expensive taxi ride to Ourense and back.

    Clean, and very friendly staff. The front desk was most helpful, and even called me a local cab.

    Stayed in April 2018

  • Reviewed: 23 April 2018

    10
    Great stay, excellent location & incredibly comfortable. Great location for Camino de Santiago.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 10 nights

    Nothing!

    Nothing was too much trouble. For a large hotel, it was fabulous and went above and beyond. There was not a thing that I could find to fault - it was all a totally positive experience. The staff were great and felt like friends. They were always helpful and willing to chat about what we had done for the day. It was exceptionally quiet (ie not noisy fans, humming or buzz that you often find in these kinds of hotels) and so comfortable. We were here 10 nights while walking the Camino on different days and exploring the area. Will definitely be returning when next visiting Ourense. An EXCELLENT location from which to start the last 100km of the Camino de Santiago from Ourense, but also only 200m off the path so it is also possible to walk to it for a luxury break and rest before completing the route, then it is possible to continue to walk into Ourense and onwards. I would seriously recommend staying a couple of nights at least to relax and it's easy to visit the hot springs from here. Only 11.00 Euros for a taxi to town if you don't have transport. Excellent restaurants nearby including some open on Sundays. Try the pulperia at the bottom of the hill. All restaurants are easy walking distance.

    Stayed in April 2018

  • Reviewed: 30 October 2017

    7.1
    A lot of noise during the night and early morning, as the...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A lot of noise during the night and early morning, as the hotel’s walls appear very thin and so the noise from adjacent rooms and overall echo in the hotel is very annoying.

    Stayed in October 2017

  • Reviewed: 23 October 2017

    9.2
    We will come back. Eurostars are always a nice experience.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Cafeteria food was all that was available on Saturday night and was good but a bit expensive. We spent 26 euros on a hamburger and a small Club sandwich with some fries, a small soda and water.

    The room was very clean and modern as are all Eurostars. We love to stay in them because they are a wonderful value and predictably clean and nice. The breakfast was one of the best we experienced in Spain and whoever makes their pastries needs to move to America. They were fabulous.

    Stayed in October 2017

  • Reviewed: 17 August 2017

    9.6
    A great hotel and room. But wifi variable in working.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing only we would have had to go by car to get into the town.

    The hotel and facilities were great. We had a junior room which was suite. Due to car problems we arrived late and could not use the outdoor pool which was large and lovely. Did not go into auriense itself.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    5.0
    The reception staff were very friendly and helpful.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was like sleeping in tent. You could hear everything in the rooms next door. Doors slamming until 2 am. The hotel has no sound proofing at all. I wouldn't recommend it if you're a light sleeper.

    The reception staff were very friendly and helpful. Rooms were clean

    Stayed in July 2017

  • Reviewed: 21 July 2017

    9.2
    Recommended: a nice place to stay and explore Ourense and its baths (and the Sil Canyon)
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    The restaurant seemed understaffed at night: on a Friday night there was just 1 employee to take the orders, serve the tables and the bedrooms - we were well served, notheless, by this friendly waiter that was running all around.

    The friendly staff; The comfortable rooms (and all the hotel installations, btw); The breakfast; Fast wifi everywhere; The location (on the outskirts of the city as we weren't looking for something near the city center); We couldn't enjoy it for personal reasons, but there's this lovely external pool; Upon request (and free of charge), there was a nice crib in the room waiting for a restless 5-month-old baby.

    Stayed in July 2017

  • Reviewed: 17 July 2017

    10
    Very good
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The hotel is pleasant, neat and clean. I very much liked the rooms as they were well equipped and isolated so there wasn't any noise coming from the outside. The pool is nice as well as the buffet breakfast which includes both continental and traditional servings at a reasonable price (9€ per person). The staff is kind and ready to answer all the questions concerning public transportation and city facilities.

    Stayed in July 2017

  • Reviewed: 21 June 2017

    6.7
    An ok overnight stop
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    we were told the restaurant opened at 8.30 for dinner and drove back from town to find that it was not open and the only place to eat was in the bar with a TV on and insufficient tables. We had a very poor dinner sitting at a coffee table watching two overwhelmed staff trying to take orders, serve at the bar, and bring out meals. Very poor.

    The bedroom and bathroom were fine, clean and a reasonable size. The hotel is outside Ourense set in its own grounds with good onsite parking. The reception staff were very helpful and there was always one person at the desk who could speak English.

    Stayed in June 2017

  • Reviewed: 11 May 2017

    10
    Good value for money
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Good value for money! The hotel has it own big parking, the rooms are big enough, well equipped. Breakfast is gorgeous, staff is nice. The hotel is situated in a quiet residential houses area, but just 10 min from the town center. If you plan to stay in Auriense, you'd better stay in that hotel as it is really worth it!

    Stayed in May 2017

  • Reviewed: 30 January 2017

    9.2
    A good candidate for coming trips - especially if using car.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    The bar / restaurant services would be nice to have available since morning. For some distance to Ourense can be bothersome.

    Peaceful easy to access location around 15min drive away from Ourense downtown. Big parking space and clean well maintained rooms overall. Offers also restaurant services for lazy diners having easy evening in the hotel. Quite well working wifi with not such a big hassle with the code coupons after all.

    Stayed in January 2017

  • Reviewed: 2 January 2017

    10
    Quality hotel at an excellent price
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    The room was very spacious and the bed was comfortable. The bathroom was big and functional. The breakfast buffet was substantial and with a wide variety of quality products to choose from.

    Stayed in January 2017

  • Reviewed: 16 December 2016

    9.6
    Outstanding hotel in Orense perfect for business travelers
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Calm and convenient location Free parking lot Helpful and efficient staff Outstanding mattress and pillows to sleep like a baby Good Wifi connection Breakfast was Excellent!

    Stayed in December 2016

  • Reviewed: 19 November 2016

    9.2
    The personnel at the front desk very professional.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hire more personnel to work at the cafeteria and bar.Too many guests for only two hard working personnel.

    The personnel at the front desk very professional.

    Stayed in November 2016

  • Reviewed: 22 September 2018

    5.0
    Not much
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Miles away from anything. Very run down and poor state of repair.

    Not much

    Stayed in September 2018

  • Reviewed: 8 September 2018

    8.3
    we heard the couple next door auditioning for Porn Stars because of improper sound dampening
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    fitness center lacked equipment

    pool wad great

    Stayed in September 2018

  • Reviewed: 20 July 2018

    10
    Nice hotel for trip in this region.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Nice hotel for trip in this region.Located in a quiet location.

    Stayed in July 2018

  • Reviewed: 16 July 2018

    7.9
    Good value for money, lovely staff, nice breakfast and amazing bed!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The swimming pool was closed at the hours suppose to be open.

    The bed was amazing. The most comfortable I've try lately.

    Stayed in July 2018

  • Reviewed: 6 July 2018

    9.6
    agradable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    piscina

    Stayed in July 2018

  • Reviewed: 10 June 2018

    7.9
    Room was big and clean, especially bathroom
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Room was big and clean, especially bathroom

    Stayed in June 2018

  • Reviewed: 5 June 2018

    8.8
    Confortable room, excelent breakfast.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The location is a bit outside the city so don't expect to walk

    Confortable room, excelent breakfast.

    Stayed in June 2018

  • Reviewed: 15 April 2018

    10
    Price and service
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Price and service

    Stayed in April 2018

  • Reviewed: 30 March 2018

    7.9
    Very effective
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Nothing to point out

    Very nice bed

    Stayed in March 2018

  • Reviewed: 26 March 2018

    7.1
    Convenient for a road trip stop
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Location is not good. The hotel is far from the old town

    Parking is free

    Stayed in March 2018

  • Reviewed: 23 March 2018

    9.2
    Very good
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Very good

    Stayed in March 2018

  • Reviewed: 4 December 2017

    8.3
    very good breakfast
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    very good breakfast good shower

    Stayed in December 2017

  • Reviewed: 13 November 2017

    9.2
    Recommendable 100%
    • Leisure trip
    • Couple
    • Suite with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    Nada

    La suit espectacular y la Atencion exquisita

    Stayed in November 2017

  • Reviewed: 14 October 2017

    10
    Location
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Location

    Stayed in October 2017

  • Reviewed: 26 September 2017

    10
    Clean
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Stayed in September 2017

  • Reviewed: 20 September 2017

    4.6
    very, very poor
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night

    the information on your web about the location was misleading -- it marked the city center,... but it was at the outskirts, in the middle of nowhere

    Stayed in September 2017

  • Reviewed: 29 August 2017

    8.3
    good hotel..
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights

    AC does not work and cool properly

    Beautiful location and friendly staff

    Stayed in August 2017

  • Reviewed: 16 July 2017

    7.9
    peaceful stay but eat and drink out.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No cafe or bar until 2030.

    Quiet location

    Stayed in July 2017

  • Reviewed: 14 July 2017

    5.0
    More like 2 star than 4
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No facility other than vending machine for drinks etc until 8pm!

    The bed was comfortable & towels were changed every day

    Stayed in July 2017

  • Reviewed: 5 July 2017

    7.9
    Most things
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms need some noise insulation.

    Most things

    Stayed in July 2017

  • Reviewed: 27 June 2017

    9.6
    xcelent
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    no complaints had very nice 5 days at the eurostar ourense.

    room and bed xcelent cafe was ok food not bad.

    Stayed in June 2017

  • Reviewed: 20 December 2016

    10
    Especial
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Spa a parte

    Todo

    Stayed in November 2016

  • Reviewed: 9 December 2016

    9.2
    Solide 4 stars
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    check in...a bit clamsy...we arrived after midnight

    Comfortable bed, heating in the room, breakfast

    Stayed in December 2016

  • Reviewed: 24 September 2016

    8.3
    A good place to rest if passing through
    • Leisure trip
    • Couple
    • Twin Room with Parking
    • Stayed 1 night
    • Submitted via mobile

    Location is very isolated

    Clean, modern and comfortable

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    6.7
    The lady from the reception nice, large room and bathroom,...
    • Leisure trip
    • Couple

    The hotel is older than it looks in the pictures, the smell of old inside the room. Maybe years ago deserved 4 starts, but now it looks like one of max 3 stars - that is why the price is quite big for what really offers you.

    The lady from the reception nice, large room and bathroom, nice views, very good and complete breakfast

  • Reviewed: 23 February 2016

    9.6
    Good for a small stay and quiet when no one makes noise.
    • Leisure trip
    • Family with older children

    Could not set heater so was to hot in room. Also not very well insulated we could hear everybody.

    Good for a small stay and quiet when no one makes noise. Weird sentence but explained below

  • Reviewed: 13 August 2015

    5.4
    Staff really friendly and helful
    • Leisure trip
    • Group

    No room service on arrival. Swimming pool not clean and needs emptying and re grouting No difference in bar or restaurant menu Grounds scruffy and need a good clean, weeding and tidying

    Staff really friendly and helful

  • Reviewed: 12 August 2015

    9.6
    Staff could not have been more helpful assisting us with a...
    • Leisure trip
    • Couple

    Not possible to walk to Aurense. Car is necessary.

    Staff could not have been more helpful assisting us with a difficult situation. Mineral water is provided free in the foyer - a nice touch. Chocolates in the room. Pool facilities very good and clean. Secure free parking.

  • Reviewed: 9 August 2015

    8.8
    House keeping staff had perpared the room beautifully.
    • Leisure trip
    • Group

    The access hours for the swimming pool were unfriendly. 12.30-8.30pm? Why not open for morning swimmers?

    House keeping staff had perpared the room beautifully. Very clean and nicely organised.

  • Reviewed: 2 July 2015

    6.3
    Comfortable beds;
    • Leisure trip
    • Couple

    Air conditioning did not work properly (did not cool room); breakfast supplies ran out and took some time to be replenished; veg soup on bar menu tasted like it was out of a tin

    Comfortable beds; clean

  • Reviewed: 28 June 2015

    7.1
    Hotel was comfortable with a very nice sunny pool area.
    • Leisure trip
    • Couple

    Food was just plain bad. Needs considerable attention especially since hotel is well out of town. In this day and age there is no excuse for terrible food.

    Hotel was comfortable with a very nice sunny pool area. Swim was welcome on a hot day. Staff very friendly.

  • Reviewed: 23 March 2016

    9.6
    Limpeza e do upgrade para double room
    • Business trip
    • Solo traveller

    Limpeza e do upgrade para double room

  • Reviewed: 30 January 2016

    10
    The facilities are excellent.
    • Leisure trip
    • Couple

    The facilities are excellent. The staff make the big difference This hotel es highly recommendable

  • Reviewed: 3 January 2016

    5.4
    Comfortable
    • Leisure trip
    • Couple

    Wifi didn't work at all. It would take 4 minutes to load a YouTube video for example. Useless

    Comfortable

  • Reviewed: 2 November 2015

    7.9
    Good value
    • Business trip
    • Solo traveller

    Need refurbishment

    Good value

  • Reviewed: 26 October 2015

    7.9
    ser distante do centro
    • Business trip
    • Solo traveller

    ser distante do centro

  • Reviewed: 19 July 2015

    8.8
    Lovely hotel with good pool but hidden away
    • Leisure trip
    • Group

    Lovely hotel with good pool but hidden away

  • Reviewed: 8 July 2015

    8.8
    Nice relaxing hotel staff were very helpful
    • Solo traveller

    The WiFi was rubbish

    Nice relaxing hotel staff were very helpful

  • Reviewed: 18 June 2015

    10
    It was a beautiful place so clean so friendly ideal for us
    • Couple

    It was hard to find it did not appear on the sat Navy it came up as unnamed rd

    It was a beautiful place so clean so friendly ideal for us

  • Reviewed: 9 June 2015

    8.3
    Comfortable room and good breakfast.
    • Leisure trip
    • Couple

    Poorly marked access to the hotel. Difficult to find it.

    Comfortable room and good breakfast. Especially freshly pressed orange juice.

  • Reviewed: 7 April 2015

    9.2
    Nice breakfast
    • Leisure trip
    • Couple

    You need to take the car

    Nice breakfast

  • Reviewed: 9 March 2015

    7.5
    Over all good hotel
    • Leisure trip
    • Family with older children

    Limited choice for breakfast, hot drinks were not hot enough.

    Over all good hotel

  • Reviewed: 20 February 2015

    10
    Very clean and comfortable, good location and very quiet.
    • Leisure trip
    • Family with older children

    Very clean and comfortable, good location and very quiet.

  • Reviewed: 28 January 2015

    8.8
    Tranquilidad, calidad aire
    • Leisure trip
    • Couple

    Wifi lentisimo

    Tranquilidad, calidad aire

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