Nothing

Every thing, room is big Comfortable, location, the stuff is friendly 🥰

Stayed in April 2025

Not Applicable

Location, Breakfast options and room itself

Stayed in March 2025

Location Friendly and helpful staff

Stayed in April 2025

Nothing - everything was good!

Room facilities were great - comfortable bed, fabulous shower and temperature control Breakfast was delicious - great spread with local and fresh products Staff was extremely friendly and willing to help

Stayed in April 2025

This was our first time visiting Spain, and I’m beyond glad that Barceló Torre de Madrid was our first stop. They made our first hotel experience in Spain a perfect 10/10. We were selected as VIP guests of the day, which was such a lovely surprise! We received a room upgrade, complimentary breakfast, a discount at the bar, and more. The staff was absolutely amazing—so warm and welcoming. The hotel was spotless and smelled incredible (I wish I had asked what they spray!). It’s also in a fantastic location—within walking distance to the Royal Palace, Plaza Mayor, Plaza de España, and the Temple of Debod. There are plenty of great shops nearby and tons of food options around. Honestly, I don’t have a single complaint about this hotel—I loved everything about our stay! Thank you to all the staff at Barceló Torre de Madrid!

Stayed in March 2025

Very little privacy in the bathroom with an opaque glass door on toilet open bathroom which meant you can't turn on light during the light without waking your partner. i would have preferred an enclosed bathroom

Great hotel, friendly staff, very spacious room, clean and modern.

Stayed in April 2025

Central location . Very friendly staff. Great breakfast. The tuk tuk tour round the city recommended by staff was excellent

Stayed in April 2025

Booking through Booking.com was a nightmare. One of Booking.com’s agents messaged me shortly after booking and appeared to be trying to scam me over the free taxi offer. My complaints about his behaviour were ignored. Great hotel but I’d book direct in future.

We were looking for a hotel that was in a central location, had interconnecting rooms for us and the kids, had a swimming pool and did a good breakfast. This hotel ticked all of these boxes. The staff couldn’t have been more helpful too. We’ll definitely stay here again the next time we’re in Madrid.

Stayed in April 2025

We ate the continental breakfast on our last day after checking out. Good pastries and coffee.

Stayed in April 2025

Nothing

Wonderful staff. Very comfortable. Great location.

Stayed in April 2025

Very nice hotel and staff. Quiet rooms. Perfect location. Turndown service. Very good breakfast. The spa could be better - no jacuzzi and only 6 beds - not enough for such a big hotel. The sauna was good. Very good system with lights - central offswitch and night light switch. Free umbrellas ro borrow. One thing I particularly disliked was that they made me pay upfront via a paylink. It's unsafe and took me a lot of effort to validate it's not a phishing attempt. Booking.com itself removes the paylink. You should let people pay via the platform that they booked through.

Stayed in April 2025

Perfect location, staff super helpful….! In this opportunity I was assigned to a room in a corner and it was smaller than previous booking under same conditions… other than that I will come back! Thank you

Stayed in March 2025

Special mention for Christina,on reception. Really friendly, helpful and knowledgeable. Made our stay really enjoyable. All the staff were friendly and room was one of the best I have stayed in

Stayed in April 2025

Staff was very very kind. They upgrade our room, and were very kind with our daughter. Location is great, view is incredible. And room has a perfect size. Very comfortable.

Stayed in March 2025

Loved it

Beautiful room

Stayed in March 2025

Amazing stay. This hotel was so beautiful and the staff were incredible. We checked in downstairs with William and he was beyond friendly and welcoming. The room was very spacious and the bed was so comfortable. Would have been nice to have known in advance that the spa and gym were closed during our stay but it wasn’t the end of the world.

Stayed in March 2025

Good size bedroom with great views of the city.

Stayed in March 2025

Great location Spotless Staff are all except

Stayed in March 2025

Clean

Stayed in March 2025

We were charged an extra £100 for wanting to pay our bill in sterling. This was not explained in advance and is a high fee for a 4 night stay.

Great location. Good facilities and clean room.

Stayed in March 2025

Pool was rather shallow

Good sized room and bed

Stayed in March 2025

Nothing much i could say, i didn't like it, everything was absolutely perfect.

Excellent Facilities, they upgraded by room to an executive suite, Miss. Lucy at check-inwas so friendly at very helpful, she guided us with proper information, the location is amazing, exactly heart of the city in Madrid, will come back again in the future to stay here.

Stayed in March 2025

Loved the location, being able to sit outside the room and watch the busy street below, the bed was comfortable.. room was great, breakfast was great

Stayed in February 2025

I didn’t like the room facing into the maternal courtyard and not the street.

Stayed in January 2025

Spa could benefit from addition facilities such as a steam room and a jacuzzi pool.

Excellent staff, friendly, helpful and informative. Room was beautiful with fantastic upgrade to a balcony view. Breakfast was extensive with everything you could imagine.

Stayed in March 2025