Reviews of Calma Rooms by Charming
Calle de Alcántara, 80, Salamanca, 28006 Madrid, Spain
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Reviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 3, 2025 · Stayed in August 2025
Verified reviewReviewed: July 7, 2025 · Stayed in June 2025
Verified reviewThe location was perfect and the room very comfortable. I would gladly stay here again
The blackout curtains didn’t block the light well, so the room wasn’t very dark
Thank you for your feedback. We're glad you enjoyed the location and comfort of the room. We apologize for the issue with the blackout curtains not blocking the light effectively. This can sometimes occur if the curtains don't fully cover the window or if there's light leakage around the edges, hence we will definitely check gain with the maintenance team. We appreciate your comments and hope to welcome you back in the future.
Thank you for your feedback. We're glad you enjoyed the location and comfort of the room. We apologize for the issue with the blackout curtains not blocking the light effectively. This can sometimes occur if the curtains don't fully… Show more
Reviewed: July 6, 2025 · Stayed in July 2025
Verified reviewComfortable and clean room. Bathroom had good water pressure. Check out time was at 12pm (for most other places it's at 11am).
Bathroom was nice, but poorly designed. It could use more hooks to hang things. Communication with staff was challenging - it took 45 minutes for them to give us access to a second locker in order to store all of our luggage.
Thank you for your detailed feedback. We’re happy to hear the room was comfortable and clean, and that you appreciated the water pressure and the later checkout time. We also appreciate your suggestions regarding the bathroom design and will consider adding more hooks. Last but not least, we apologize for the delay and communication issues with the locker access and will work to improve our responsiveness. Thanks again for sharing your experience!
Thank you for your detailed feedback. We’re happy to hear the room was comfortable and clean, and that you appreciated the water pressure and the later checkout time. We also appreciate your suggestions regarding the bathroom design and wil… Show more
Reviewed: July 2, 2025 · Stayed in June 2025
Verified reviewLocation is amazing! it is a plus to have a laundry room in the building.
Long stays should have more cleaning days per room
Thank you very much for your review! We’re very glad you appreciated our amazing location and the convenience of having a laundry room in the building. We understand your suggestion about more cleaning days for long stays. We appreciate your feedback and will take it into consideration.
Thank you very much for your review! We’re very glad you appreciated our amazing location and the convenience of having a laundry room in the building. We understand your suggestion about more cleaning days for long stays. We appreciate yo… Show more
Reviewed: July 1, 2025 · Stayed in June 2025
Verified reviewI was not able to do an early check in, but that was not my biggest issue. When I arrived at 10:00, I left my things at the locker and the woman on the phone told me that if I wanted I could come back at 12:30 and my room would be ready, I went back to the hotel at 15:30 and my room was still not ready. The cleaning lady told me that the previous guest had just left that’s why my room was not ready, but I think that is a disrespect to me (the client). What if I arrived at 12:30? The previous guest would still be in the room…
Thank you for your comment, Maria Eduarda. We sincerely apologize for the frustration you experienced with the check-in and the wait for your room. We fully understand how inconvenient it is to have a schedule in mind and then face a delay, especially when you arrive eager to rest or start enjoying the city. We want to assure you that your time and comfort are very important to us. We are truly sorry that the situation with the previous guest and the room preparation caused you such a negative experience upon arrival. We understand how you felt and offer our sincerest apologies for the inconvenience and the perception of a lack of respect. Although we always do our best to have the rooms ready at the designated time, sometimes unexpected issues arise with previous guests’ departures that, unfortunately, are beyond our direct control and can delay the meticulous cleaning and preparation process of each room. We always work to minimize these delays and ensure that every space is spotless for the next guest. Once again, we sincerely appreciate your patience and understanding regarding this situation.
Thank you for your comment, Maria Eduarda. We sincerely apologize for the frustration you experienced with the check-in and the wait for your room. We fully understand how inconvenient it is to have a schedule in mind and then face a delay,… Show more
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewClean, convenient and modern. Great AC. Great space to work. Lockers were a straight forward. Good location.
Thank you so much for your review, Alexandra! We’re very glad to hear you found the place comfortable and modern. It’s fantastic that you highlighted the great air conditioning and the excellent workspace. We’re pleased that you liked the location.
Thank you so much for your review, Alexandra! We’re very glad to hear you found the place comfortable and modern. It’s fantastic that you highlighted the great air conditioning and the excellent workspace. We’re pleased that you liked the l… Show more
Reviewed: June 25, 2025 · Stayed in June 2025
Verified reviewStaff is friendly and helpfull Location Rooms are nice
Reviewed: June 16, 2025 · Stayed in June 2025
Verified reviewThe place was spotlessly clean and well-furnished, with comfortable beds that made for a restful night. Check-in was easy and hassle-free, and having free lockers available was a convenient bonus.
While the accommodation was exceptionally clean, nicely furnished, and had very comfortable beds, there were a couple of downsides. The walls were extremely thin - I could hear conversations from the neighboring room clearly, which woke me up several times during the night. Also, being on the ground floor meant I had to keep the curtains closed at all times, as the window looked directly out onto the street, offering no privacy.
Reviewed: June 12, 2025 · Stayed in June 2025
Verified reviewIt was clean, tidy and nicely furnished.
Reviewed: June 4, 2025 · Stayed in June 2025
Verified reviewReviewed: May 23, 2025 · Stayed in May 2025
Verified reviewReviewed: May 16, 2025 · Stayed in May 2025
Verified reviewThe location. Safe environment and many shops, restaurants and supermarkets nearby. The building is new and modern. Efficient check-in and check-out.
There is no fridge in the room, but there is a cooler. If you need to keep something cold, this might not be ideal.
Thank you for your feedback, Juliana 😊. We’re glad you enjoyed the location and safe environment. As shown in the photos, the room does not have a fixed fridge, but it does have a mini bar for convenience. We appreciate your comments and look forward to welcoming you soon.
Thank you for your feedback, Juliana 😊. We’re glad you enjoyed the location and safe environment. As shown in the photos, the room does not have a fixed fridge, but it does have a mini bar for convenience. We appreciate your comments and lo… Show more
Reviewed: May 16, 2025 · Stayed in May 2025
Verified reviewLocation
No cleaning lady in between stays . Mini bar was not working, they promised to stop by, and did not. Very noisy. And we were on 0 floor and a old guy was looking and scared us
Thank you for your comment. We’re sorry to hear that your experience didn’t meet your expectations. Regarding the minibar, we found that it was turned on but set to the lowest temperature, which reduced its effectiveness. As soon as you informed us, we adjusted it right away to resolve the issue. As for the noise, we’re sorry you felt disturbed, the rooms are soundproofed. Regarding the other points you mentioned, we don’t offer daily cleaning between stays, but our team is always available to assist with anything you might need. We’re also sorry if you felt uncomfortable at any time, the safety and well-being of our guests is a top priority. We appreciate your feedback and will take it into account as we continue to improve.
Thank you for your comment. We’re sorry to hear that your experience didn’t meet your expectations. Regarding the minibar, we found that it was turned on but set to the lowest temperature, which reduced its effectiveness. As soon as you inf… Show more
Reviewed: April 7, 2025 · Stayed in March 2025
Verified reviewReviewed: March 29, 2025 · Stayed in March 2025
Verified reviewReviewed: March 26, 2025 · Stayed in March 2025
Verified reviewReviewed: March 24, 2025 · Stayed in March 2025
Verified reviewVery spacious and comfortable
Had difficulty with electronic signature and checking in Staff helpful on phone
Thank you for your comment. We are glad you found your room spacious and comfortable. We are sorry for the difficulties with check-in we try to make check-in as easy as possible but we are always available to help you. We hope to have the opportunity to host you again!
Thank you for your comment. We are glad you found your room spacious and comfortable. We are sorry for the difficulties with check-in we try to make check-in as easy as possible but we are always available to help you. We hope to have the o… Show more
Reviewed: March 2, 2025 · Stayed in March 2025
Verified reviewReviewed: February 12, 2025 · Stayed in February 2025
Verified reviewReviewed: January 27, 2025 · Stayed in January 2025
Verified reviewvery near to the metro and supe clean
Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
Reviewed: December 5, 2024 · Stayed in December 2024
Verified reviewReviewed: December 4, 2024 · Stayed in December 2024
Verified reviewThe room was very clean, modern and a good size. Excellent attention to detail, tea, coffee facilities in the room, ironing board, microwave, fridge. 8 euro journey with cabify from the train, location for Wizink centre perfect. Great customer service too, almost unheard of here in Spain
My only problem due to age and lack of digital skills was the filling in of the documentation, but the admin staff were very polite and offered their assistance if I had further issues.
Thank you so much for your feedback! I'm glad to hear you enjoyed the room, the amenities, and our attention to detail. I’m sorry for any inconvenience with the check-in process; we’re working on improving it to make it more straightforward. I’m glad our team could assist you. We look forward to welcoming you back soon! 😊
Thank you so much for your feedback! I'm glad to hear you enjoyed the room, the amenities, and our attention to detail. I’m sorry for any inconvenience with the check-in process; we’re working on improving it to make it more straightfor… Show more
Reviewed: December 1, 2024 · Stayed in November 2024
Verified reviewEverything in the property
It’s not soundproof so I hear noises and footsteps from adjacent rooms and from people passing by but does not bother me much.
Thank you for your feedback! We’re glad to hear that overall you had a good experience at the property. We’ll take the soundproof into consideration for future improvements. We’re happy it didn’t affect your stay too much, and we’d love to welcome you back anytime! 😊
Thank you for your feedback! We’re glad to hear that overall you had a good experience at the property. We’ll take the soundproof into consideration for future improvements. We’re happy it didn’t affect your stay too much, and we’d love to … Show more