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  5. Reviews of Hôtel Casón del Tormes by HappyCulture

Reviews of Hôtel Casón del Tormes by HappyCulture This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Del Río, 7, Madrid City Center, 28013 Madrid, Spain

#159 of 427 hotels in Madrid

Guests' Choice

Review Score

Based on 584 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.4

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    None.

    Convenient location and friendly staffs. Close to metro station, plaza de espana, the Gran Via, and the Palacio Real de Madrid, etc. Hotel helps store the luggage after we checked out before our actual departure.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    8.0
    Great location to discover Madrid, the hotel makes your vacation pleasant.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights

    our side of hotel was facing the street , opposite to back of another hotel, a lot of garbage trucks made noise at night, we had to keep the window shut.

    great location in the city center ,hotel is very clean, room was clean, many restaurants around.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Would definitely stay here again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    House keeping started very early,lots of noise on corridors

    Location was perfect, everything within walking distance.Hotel staff were very friendly.breakfast was amazing, plenty of choice.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Nice and cozy
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Nothing!

    The location is perfect, the room has a bathtub and is clean, and the breakfast was great.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 6 nights

    The staff were all incredibly nice and helpful. In addition, most of them knew English at a conversational level which was helpful. The hotel was less than 5 minutes by walking away from a useful metro station to get to other parts of the city.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast not us we expected, the area too much noise 2nd floor and smoke outside the door.

    Location

    Stayed in February 2024

  • Reviewed: February 14, 2024

    10
    Excellent
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent

    Excellent

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    Like the stay, 3 nights
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Someone Should have carried my luggage to my room

    Location, bang on Gran Via. Breakfast is cheap and good Staff is courteous Safe

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Good Location
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room is small for 3, though given the price is fair in city center

    Location is very good and safe, with walking distance to subway and Grand Palace

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast could be more diverse, tasteless fresh veggetable.

    Perfect location just near Plaza de Espana metro. Very comfortable bed, cosy bathroom, free tea or coffee at the lobby.

    Stayed in February 2024

  • Reviewed: January 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Boutique hotel very well kept, about tro blocks from Gran Via and walking distance from Palacio Real and center. Comfy bed! Pleasant staff and good breakfast.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    -

    The location, the coziness and the kind stuff

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    great experience
    • Business trip
    • Group
    • Single Room
    • Stayed 4 nights

    staff kindness and hospitality

    Stayed in December 2023

  • Reviewed: December 29, 2023

    10
    Awesome place to stay!! We Will come Back.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nada a dizer

    A simpatia dos empregados e a limpeza em geral.

    Stayed in December 2023

  • Reviewed: December 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Location & staff

    Stayed in December 2023

  • Reviewed: November 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Plastic cereal bowls.

    Good central location.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    8.0
    Great location, ok rooms and amazing staff (Antonio)
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit overpriced for what it is, but location was on ooint. Can’t do any better than next to Plaza de España.

    Antonio at the reception was exceptional and very helpful.

    Stayed in November 2023

  • Reviewed: November 25, 2023

    10
    It was pleasure able
    • Leisure trip
    • Solo traveler
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Towels are hard It’s noisy through the day

    Central

    Stayed in November 2023

  • Reviewed: November 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This a very nice hotel, old-fashioned, but impeccably clean and comfortable. Very nice location and helpful staff. Great value for money.

    Stayed in November 2023

  • Reviewed: November 22, 2023

    8.0
    Wonderful location, we could walk everywhere: Plaza Mayor, Royal Palace, Gran Vía. Lots of local restaurants of excellen
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Drains a bit smelly

    Staff very helpful and friendly at all times. Wonderful support!

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    The staff was very helpful. The breakfast was delicious, the room was very clean.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    8.0
    Perfect location, but a bit noisy due to constructions
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights

    a bit noisy due to permanent construction activity around hotel.

    Perfect location, clean place,

    Stayed in November 2023

  • Reviewed: November 10, 2023

    9.0
    I advise to stay here!
    • Business trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 2 nights

    The walls were rather thin so I heard how two ladies shouted in the neighbor room but it is on the guests. Hotel can do nothing with it. I slept well. All is fine

    Everything! Breakfast is good! Clean room Fantastic staff and service ! They help a lot with everything! Locations is Fantastic ! Metro is near , King`s palace is near.

    Stayed in November 2023

  • Reviewed: November 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location!! Location! Location!!

    Stayed in October 2023

Showing 1 - 25

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