The uphill walk into the centre. No Bars, Cafes or Restaurants nearby so the breakfast buffet at the hotel was the only option in the morning.

Location was within the city area but at the lowest point next to the river so an uphill walk to the centre of town. No bars or restaurants near the hotel. Breakfast was a basic buffet, the scrambled egg was cold and the bacon not good. The hotel was fine overall.

Stayed in April 2024

We missed having a kettle for coffee/tea making in the room. No specific complaint

The location is on the edge of the town. On the other side of the street is the valley of the river Tagus. Very little traffic. We enjoyed the quietness very much. Town is accessible either on foot or by a bus having a stop vis a vis the hotel. Buffet breakfast had decent diversity. There is inhouse parking. The room had a minibar.

Stayed in April 2024

A kettle in the room would have been appreciated. We did not order the breakfast as we found it somewhat overpriced for what it was, especially compared to other breakfast deals in the city. The location, whilst attractive, is a bit far away from the bus and train stations. Even with the bus, you will end up walking a good distance with your luggage (and it's a hilly city!)

This was a charming hotel! The staff were accommodating and the room was spacious, quiet, clean and comfortable. There was secure luggage storage as well. The hotel was located on an attractive site pretty much overlooking the river.

Stayed in April 2024

No yoghourt for breakfast. Low level of breakfast.

Extra size of the room. Medieval atmosphere.

Stayed in April 2024

Arrived on Sunday afternoon and had received no response to advance request for information about restaurants…receptionist unable to offer any specific advice. Breakfast adequate at best.

Comfortable and spacious room, overlooking Tagus gorge, very convenient for uphill stroll into old town and easy to get to by car…and bonus of a parking garage.

Stayed in March 2024

Breakfast could be better

Staff and quiet location.

Stayed in January 2024

I don’t feel customer service is a priority for this hotel. One desk person provided very good service when I checked in. But the others usually ignored me.

Stayed in November 2023

The hotel is in a good location; a magnificent view of the Tajo river

Stayed in October 2023

All very good

Stayed in November 2023

Earlier in the night our room was a little noisy because we were close to the lobby and people were arriving. But it settled quickly and we slept well.

It’s small and friendly. East to find. Refrigerator in room. Very week appointed.

Stayed in October 2023

We didn't have a great view from our room but other than that everything was ok.

The location and staff were both amazing.

Stayed in September 2023

Nothing.

Everything about this hotel was great, staff, rooms, decor, comfortable and breakfast was excellent. The staff did everything to ensure your comfort.

Stayed in October 2023

NEEDS A PROPER COFFEE MACNINE. COFFEE WAS TERRIBLE AND COLD

BREAKFAST WAS NOT GREAT

Stayed in October 2023

Well situated in the city for walking the old city. Have an underground parking at 15 Euros / day

Stayed in October 2023

The doors made a lot of noise when they shut

Great location by the river. Very quiet. A lovely walk by the river to get to the train Station for trips to Madrid

Stayed in September 2023

The fridge didn't work and we needed it to store milk for our baby, but the staff was helpful The isolation between rooms and the outside wasn't perfect

The location was amazing with view to the river and a few minutes walk to the old town (up hill) The room was clean and rather big

Stayed in October 2023

Bar no atmosphere we were the only people in perhaps needs update?

Staff very nice Maria excellent very helpful

Stayed in October 2023

Easy to find. A garage is welcome

Stayed in September 2023

The price. Too much money for a mediocre room

Location

Stayed in September 2023

The breakfast was ok but it would have been great to have more healthy and fresh stuff. There were apples/pears available but mostly the buffet offered ham/bread/sweet pastries.

The staff was really nice and helpful. The location is perfect, just in the outskirts of the old town facing the beautiful river view. It is more tranquil there than closer to the centre and it is easy to get there by car. However, you need to climb up to the centre but when you get tired, there is a bus stop on the other side of the street where the bus takes you to the centre of the old town for free!

Stayed in September 2023

Only one person at check in counter seemed to not want to be helpful. When we asked where a phone was to call a local business bc our cell phones weren’t working the staff person said “we are only 3 star hotel and are not required to provide a phone”. Asked if she was able to call the local business for us and she refused. Had to walk to local tapas bar and they were more than willing to help us!

Location was great! Breakfast was very basic.

Stayed in September 2023

Aircon was not working but the opened windows made up and gave us a cool room and comforable sleep.

Good location.

Stayed in September 2023

Nothing.

Everything! Rooms were very comfortable. Beds were excellent. Staff were very helpful. The autobus goes from a stop just opposite the hotel, right into the old town. It was very cheap and reliable. We also used taxis which were very clean, with pleasant drivers and really cheap. Total success.

Stayed in August 2023

Excelent location, very cosy and nicely decorated, good breakfast, nice staff. Quiet during the night 👍

Stayed in August 2023