Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Hotel Cisneros 3 stars

Paseo de Pastrana, 32, 28803 Alcalá de Henares, Spain

#11 of 19 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 882 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.8

  • Location

    7.6

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 - 38

  • Reviewed: 29 October 2018

    9.2
    good budget hotel in a great position
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    The soundproofing is not so good a very amorous couple kept us awake for some of the night.

    very friendly staff, nice modern rooms good for parking. I had a dog with me staff very nice to her good places to walk her and the old town is close and very interesting. Breakfast is a bit Faulty Towers but very good value.

    Stayed in September 2018

  • Reviewed: 7 October 2018

    8.8
    I choose it because it was pet friendly.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was very poor and no atmosphere

    I choose it because it was pet friendly. I got a room with a terrace which was great. About 15 minutes from town centre but great access to motorway. Very friendly staff except in the restaurant. Easy to walk the dog in the suburbian neighbourhood. Free safe parking outside but also a very good garage that eaily take big cars.

    Stayed in October 2018

  • Reviewed: 1 October 2018

    6.7
    Location is good, also suggested a nice place for breakfast.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Room floor was not clean, there was also a toothpick left from a previous customer. In addition, there was also noise from other guests.

    Location is good, also suggested a nice place for breakfast.

    Stayed in September 2018

  • Reviewed: 5 June 2018

    9.2
    Quiet and comfortable but close to town.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really stands out. It was Great value for the money.

    Easy to locate, just outside old town so perfect walking distance. The front desk staff were extremely helpful. The town is just beautiful, with a festival occurring the day we were there.

    Stayed in June 2018

  • Reviewed: 4 May 2018

    7.5
    Nice stay, fair 3* hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Good ratio price/quality. Clean, fair 3 stars hotel. Nice stuff. 15 minutes to city center on foot. Bus station right in front of the hotel, bus no 7 going in the city center as well. I didn’t have breakfast so I have no info about this.

    Stayed in May 2018

  • Reviewed: 26 March 2018

    10
    The most friendly, helpful and talkative staff I have ever met in a hotel.
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights

    Sometimes I felt tobacco smoke coming from the air conditioning.

    Very good hotel. The most friendly staff I have ever met in a hotel. They were very helpful and talkative. The hotel was clean and comfortable.

    Stayed in March 2018

  • Reviewed: 10 March 2018

    9.6
    Great for a business stop! Good hotel
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bar could be open all day.

    The hotel is great for a business break close to good bars restaurants and supermarkets. The staff are great and nothing is a problem. Would go back again.

    Stayed in March 2018

  • Reviewed: 6 November 2017

    7.1
    Friendly and helpful staff, not a long walk to the city...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Thin walls between the rooms. I was unlucky and the people in the neighbouring room were quite loud, so it was quite noisy also in my room throughout the night because the noise isolation is not very good.

    Friendly and helpful staff, not a long walk to the city centre. Cheap and good breakfast in the hotel cafe (EUR 2,50 only). Clean.

    Stayed in November 2017

  • Reviewed: 1 November 2017

    5.8
    Uncomfortable bed, had to change rooms as first one strong smell of cigarettes
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was rubbish. Dry bread, runny jam and margarine not butter. The croissants were pre wrapped and horrible but it was very cheap. Not worth buying

    We liked the location.

    Stayed in October 2017

  • Reviewed: 25 October 2017

    9.2
    Friendly, helpful reception staff.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Breakfast was cheap but basic.

    Friendly, helpful reception staff. Very convenient free parking in front of the hotel. Restaurants and convenience stores within a few minutes walk.

    Stayed in October 2017

  • Reviewed: 20 September 2017

    10
    My stay in the city of Alcala de Henares has been rewarding and inspiring in many ways.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights

    Nothing to complain about.

    The coffee they make there is really good, I mean espresso, no milk, no sugar. The breakfast is only 2.50 euro and it is great value for your money. I enjoyed talking to the staff and the manager, using my limited Spanish. They were very kind and helpful, even giving me information about local events that might interest me as an aficionado of Spanish culture, which I am.

    Stayed in September 2017

  • Reviewed: 9 September 2017

    10
    More than acceptable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Breakfast not included but available at a reasonable price. Very friendly staff. Easy to get to by car from the main road out of Madrid. Within walking distance of the old quarter. 10-15m. I'd ceertainly stay there again.

    Stayed in August 2017

  • Reviewed: 29 August 2017

    6.7
    1) The breakfast was dreadful, with almost nothing to eat or...
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night

    1) The breakfast was dreadful, with almost nothing to eat or drink and a very rude employee. Despite the low price (2.5 Euros per person), it is clearly to avoid. 2) There is a lot of noise in the hotel at all hours, including in the middle of the night.

    Stayed in August 2017

  • Reviewed: 14 July 2017

    7.1
    They have a lot of coach parties so the restaurant is...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They have a lot of coach parties so the restaurant is closed in the evening for food so you have to eat out. If you have a dog you must take it with you and you cannot take them into any restaurants nearby so you are stuck with a take away.

    Stayed in June 2017

  • Reviewed: 27 March 2017

    8.8
    Excellent for its price!
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast, although it was very cheap. I wouldn't mind paying more for a good breakfast

    The friendliness of the staff. They were all very kind and helpful

    Stayed in March 2017

  • Reviewed: 10 January 2017

    8.8
    Good budget hotel that is dog friendly.
    • With a pet
    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    Not a good area to get a Kelleher the restaurant is closed.

    Very smart budget hotel, great place for the dog to stay as nearby dog friendly park. Easy road links and parking.

    Stayed in January 2017

  • Reviewed: 14 October 2018

    5.8
    The staff were great & the restaurant was convenient
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning did not work, bedding and pillows were not comfortable

    The staff were great & the restaurant was convenient

    Stayed in October 2018

  • Reviewed: 30 September 2018

    9.2
    Very good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Restaurant

    The courtesy in de restaurant is very bad.

    Stayed in September 2018

  • Reviewed: 5 June 2018

    6.3
    Very noisy, the lift was making a horible sound at every...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy, the lift was making a horible sound at every movment, and you could hear it from the room all night

    Stayed in May 2018

  • Reviewed: 12 April 2018

    10
    one of the best hotel where I ve sleept
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Some noises in one night, but it was Friday night so... :))

    Staff is extraordinary!

    Stayed in April 2018

  • Reviewed: 13 December 2017

    7.5
    Nice hotel
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Far away from down town

    Clean comfortable and cheap

    Stayed in December 2017

  • Reviewed: 1 December 2017

    8.8
    Nice time in Alcala
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 11 nights
    • Submitted via mobile

    Helpful and smiling personnel. They are ready to help you.

    Stayed in November 2017

  • Reviewed: 1 December 2017

    9.6
    Very friendly staff.
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 6 nights
    • Submitted via mobile

    The Wifi was not working good.

    Very friendly staff.

    Stayed in November 2017

  • Reviewed: 28 November 2017

    8.8
    Tranquilo y accesible
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Tranquilo y amables

    Stayed in November 2017

  • Reviewed: 26 November 2017

    7.9
    It is a clean Hotel, and if you have a problem, they realy...
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    It is a clean Hotel, and if you have a problem, they realy try to help you:)

    Stayed in November 2017

  • Reviewed: 29 September 2017

    7.5
    Budget hotel, good location, good facilities
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Bed sank in the middle

    Very reasonable, good location.

    Stayed in September 2017

  • Reviewed: 25 June 2017

    7.5
    Good hotel to sleep in road trip.
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted via mobile

    When you enter the room it smells like an old house.

    Good hotel to sleep in road trip. Bedrooms are clean and renovated. Good price.

    Stayed in June 2017

  • Reviewed: 8 June 2017

    7.1
    Short stays only
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Things in thebroom were in bad repair..the.remote control didnt work properly., the hairdrier neither.

    Convenient for a night or two

    Stayed in May 2017

  • Reviewed: 29 May 2017

    5.4
    Convenient
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds hard very poor eating area's nowhere nearby to eat. Resturent was closed at 6pm when we went to eat

    Convenient

    Stayed in May 2017

  • Reviewed: 5 March 2017

    7.1
    Bed was te hard, very poor breakfast
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Bed was te hard, very poor breakfast

    Stayed in March 2017

  • Reviewed: 26 November 2016

    7.1
    Fair price and clean with a good price
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The bathroom

    Very nice lady at the reception desk

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 19 October 2015

    5.0
    The staff were very very nice.
    • Business trip
    • Solo traveller

    Walls too thin. You can hear people in others rooms in toilets, flushing, shower, etc, and the corridors and upper floors walking and in essence a huge noise. For future travellers to this hotel, you don't need an alarm clock. By 5.30pm, the rumpus in the rooms around you will wake you up. I was woken both nights i stayed by my neighbour room flushing the loo!!

    The staff were very very nice.

  • Reviewed: 17 December 2015

    8.3
    Staff is very good
    • Business trip
    • Couple

    The wall is very thin, so there is a lot of noise.

    Staff is very good

  • Reviewed: 13 November 2015

    8.3
    Very friendly staff
    • Leisure trip
    • Solo traveller

    all good

    Very friendly staff

  • Reviewed: 26 September 2015

    8.8
    great
    • Leisure trip
    • Couple

    great

  • Reviewed: 13 September 2015

    8.3
    great location for airport and ease of parking, very helpful...
    • Leisure trip
    • Couple

    walls very thin

    great location for airport and ease of parking, very helpful staff, nice town great tapas bars

  • Reviewed: 15 May 2015

    9.2
    Nice location, really friendly staff
    • Leisure trip
    • Couple

    Nice location, really friendly staff

  • Reviewed: 1 January 2015

    6.7
    Very helpful staff
    • Leisure trip
    • Couple

    Noisy outdated heating system

    Very helpful staff

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 38

Guests also reviewed these properties: