Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Ciudad de Alcala 2 stars

Cánovas del Castillo, 28807 Alcalá de Henares, Spain

#24 of 27 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 717 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    6.5

  • Location

    7.9

  • Facilities

    6.5

  • Staff

    7.7

  • Value for money

    7

  • Free WiFi

    6.8

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 37

  • Reviewed: 20 June 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    A ten minute walk from the Main Street.

    Nice little affordable hotel a bit off the city centre. Clean rooms, spacious bathroom. A solid low cost hotel

    Stayed in June 2018

  • Reviewed: 27 December 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    Rooms were a bit cold when we arrived; the heating was a bit slow, but in the end we managed to warm them up. Parking is quite small and tight; careful if you have a big car.

    Super friendly staff. They helped us in everything we needed. Rooms were clean and sufficiently comfortable. Location is excellent: close to the city center and railway station.

    Stayed in December 2017

  • Reviewed: 2 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Cafeteria/restaurant was never open when we were there, nor was breakfast set out. The receptionist had to rush into the kitchen to prepare breakfast, which was a toasted roll and a croissant with ham, cheese and jam.

    Bed was comfortable and room quiet as it was separated from the main road by a windowed corridor. A short walk from the main area of the town where we were fortunate to be on Halloween - the March of the Zombies was a great laugh. Good to have parking on site but it cost 7 euros a a day and was not free. Good shower. Okay place for a full days look around.

    Stayed in November 2017

  • Reviewed: 28 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The languages were a bit difficult to understand and also with me suffering from Irritable Bowel syndrome l had a medical card for emergency for using the toilets but no one seemed to understand. Never mind, that's life.

    Although it wasn't actually in Madrid itself, we managed the train and metro after a few hiccup, but by the 3rd days we were traveling like the native Spanish . We did enjoyed our holiday. Thanks

    Stayed in September 2017

  • Reviewed: 28 May 2017

    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The internet is poor, and I couldn't even check my email. Also there aren't any English TV channel.

    Staff are friendly, and the time of breakfast is very good that it starts from 7 am.

    Stayed in May 2017

  • Reviewed: 25 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities worn out. eg shower not fixed to wall. Pictures over beds seemed unsafe. I took them down.

    Has seen better days but friendly staff and old town was great. Your details say parking is free. We had to pay 7 euros.

    Stayed in May 2017

  • Reviewed: 27 March 2017

    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 8 nights

    Hotel staff didn't speak English at all. It was difficult for me to communicate with them. Wi-Fi had some problems and the internet connection was slow from time to time. I could hear talks or noises from nearby rooms.

    The room was nice and clean, although somewhat old. Hotel's location near the train station was very convenient. The neighborhood was fine. Staff was friendly and helpful.

    Stayed in March 2017

  • Reviewed: 28 November 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Details in the room and bathroom, easy to fix like lights out of place in the roof, filters of taps with calk.

    Location, close to train station and at walking distance from city centre. Friendly staff, correct.

    Stayed in November 2016

  • Reviewed: 27 October 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Car too tall !! For allocated space. Took an hour to find on street parking, then couldn`t find hotel, then couldn`t find car to get satnav to find hotel.pissed off.bitten by 3 mossies, need screens on windows.left 3 dead mossies on wall at 4am!! KJ

    Room clean & ventilated, bathroom big & clean, resonably quiet. Good breakfast at 7:30am .KJ

    Stayed in October 2016

  • Reviewed: 26 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    At first glance being situated on a busy road it did not appear the best site and it was a little difficult to drive into the underground car park, however it was quiet, within easy walking distance of the old centre and the car park extremely safe and secure. Breakfast was very good value.

    Stayed in October 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    The hotel is old. The facilities need to be renewed and also be better taken care of. That were a lot of things broken or not working properly.

    Central location. Very nice and helpful staff. Free parking spot.

    Stayed in August 2016

  • Reviewed: 17 June 2018

    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    That they didn't clean as much as they should

    Really good staff with really good rooms

    Stayed in June 2018

  • Reviewed: 3 June 2018

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Paper thin walls and uncomfortable beds

    Location

    Stayed in June 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the bed is awfull and the bathroom is dirty

    Stayed in May 2018

  • Reviewed: 12 February 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Thin walls. You can hear the neighbors farting....

    Stayed in February 2018

  • Reviewed: 31 January 2018

    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Wifi signal was very weak in my room.

    Good bed, good bathroom, good TV, good heater and very good place.

    Stayed in January 2018

  • Reviewed: 26 December 2017

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old facilities without any renovation

    Nice staff

    Stayed in December 2017

  • Reviewed: 16 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    Completely renovated room, nice bathroom, excellent heating. City centre and public transportation (train & bus stations) nearby.

    Stayed in November 2017

  • Reviewed: 29 October 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was bland bread and cheese

    Good comfortable room ,plenty tea and coffee at breakfast good value for money

    Stayed in October 2017

  • Reviewed: 6 September 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Mine and my partners room was sparse and both rooms did not have the facilities to make tea as stated

    Comfy bed good breakfast for the money(2euros

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant is renovated so I couldn't eat breakfast

    Air Conditioning, clean rooms, modern ambience

    Stayed in September 2017

  • Reviewed: 3 June 2017

    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea/coffee facilities in the room. Lighting is poor.

    Bed was very comfy

    Stayed in June 2017

  • Reviewed: 15 May 2017

    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was uncomfortable, heating was only working on the room (not in the bathroom), there were no windows to the street.

    Location was good.

    Stayed in May 2017

  • Reviewed: 31 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very uncomfortable.

    Breakfast was good

    Stayed in March 2017

  • Reviewed: 12 March 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    No hair-dryer in the bathroom.

    Everything was OK.

    Stayed in March 2017

  • Reviewed: 18 February 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    There were no tea/coffee making facilities

    The fridge and freezer in the room.

    Stayed in January 2017

  • Reviewed: 20 October 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    It seems a hostel Some bathroom floor tiles move when you step on them Oldfashioned Decoration

    Good Value for money Nearby train station

    Stayed in October 2016

  • Reviewed: 20 October 2016

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel was a bit dated but overall nice

    Hotel was within walking distance of the train station and downtown. Chamber service was great.Hotel

    Stayed in October 2016

  • Reviewed: 8 October 2016

    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Too old

    Location

    Stayed in October 2016

  • Reviewed: 15 September 2016

    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    It is an old building with old facilities.

    Very good location. Good connection to Madrid by train.

    Stayed in September 2016

  • Reviewed: 9 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff. Breakfast was good. Handy location. Very good value for money

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 9 December 2015

    • Leisure trip
    • Group

    The beds were very squeaky and noisy. They had metal frames and need some oiling or some lubricant to take away the noise!

    The location was good. Near the centre and walking distance to the station. Yet, it was far away enough to be in a quiet area with local amenities such as a corner shop and supermarkets.

  • Reviewed: 14 May 2015

    • Leisure trip
    • Couple

    Wifi was intermittent. Air con was a little week.

    The friendly staff and great location were perfect. The check in was uncomplicated and no problem with the lift or keys, had some laundry done and that was perfect. Room was full of character and hotel is in excellent position for getting to the train Madrid as well as to walk about to see all the interesting bits of Alcala de Henares.

  • Reviewed: 17 May 2016

    • Business trip
    • Group

    Very helpful staff. Problem was English language

  • Reviewed: 19 October 2015

    • Business trip
    • Solo traveller

    one of the worst breakfast I've ever had

    the location

  • Reviewed: 15 October 2015

    • Business trip
    • Group

    Located close to amenities. The car park is secure and staff very accommodating.

  • Reviewed: 11 October 2015

    • Business trip
    • Solo traveller

    Poor wifi

There are also 23 reviews without text. These impact the overall review score.

Showing 1 - 37

Browse Ciudad de Alcala traveller photo gallery

Guests also reviewed these properties: