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Reviews of Hotel Ciutat Jardi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Illa De Malta 14, 07007 Palma de Mallorca, Spain

#37 of 73 hotels in Palma de Mallorca

Guests' Choice

Review Score

Based on 246 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.2

  • Location

    9.3

  • Facilities

    8.1

  • Staff

    9.3

  • Value for money

    7.9

  • Free WiFi

    7.9

100% Verified Reviews

Real guests. Real stays. Real opinions.

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Showing 1 - 51

  • Reviewed: July 10, 2018

    9.6
    Lovely staff at this hotel who are very welcoming and...
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 3 nights

    Lovely staff at this hotel who are very welcoming and friendly. I was travelling on my own and unlike some hotels where single travellers get very small rooms, I had a good sized twin room with the most comfortable mattress I've ever slept on! The pool is small but set in lovely gardens which are a great location for breakfast. It's very close to the beach and there's a promenade which takes you almost all the way into the centre of Palma - it takes about an hour to walk to the cathedral, or there's the local bus service. There's a local supermarket, pharmacy and some nice restaurants - it isn't a touristy area. Great for a relaxing break.

    Stayed in July 2018

  • Reviewed: June 16, 2018

    3.8
    Location, food in the restaurant and the staff in the...
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Terrible welcome from manager, outdated rooms, uncomfortable beds, moldy smell in rooms, rust on metal parts in the bathroom.

    Location, food in the restaurant and the staff in the restaurant.

    Stayed in June 2018

  • Reviewed: April 16, 2018

    10
    Mallorca first timers...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No main meal vegetarian/vegan options on the restaurant menu but there was plenty of choice at breakfast.

    Pretty much everything and it proved to be in the ideal location for a long, weekend break.

    Stayed in April 2018

  • Reviewed: November 21, 2017

    10
    This is a lovely old fashioned hotel with comfy sofas and...
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Nothing.

    This is a lovely old fashioned hotel with comfy sofas and chairs. Plenty of places to sit and read or play games. It has a lovely garden with wicker chairs and tables plus a small swimming pool. The rear gate opens onto the promenade with beach bar. Comfortable beds and good bathroom. Staff friendly and helpful and excellent buffet breakfast.

    Stayed in November 2017

  • Reviewed: June 29, 2017

    9.2
    Great place to stay if you prefer the older style hotel with lots of character
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    The breakfast isn't that great compared to larger more modern hotels but frankly that didn't really matter to us the setting is so nice

    Staff excellent - very personal touch they care a lot about the hotel - room very pleasant - a lot of attention to detail in the communal areas with lots of old antiques, pictures etc - great place will go again and they make a fab G & T

    Stayed in June 2017

  • Reviewed: June 25, 2017

    7.5
    Don't expect luxury. More of a bed and breakfast feel.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This had more of a bed and breakfast feel. Definitely not a luxury hotel or feel. Rooms were small and outdated. The beds were rock hard.

    Cute property with a lovely and beautiful garden patio. The staff was very nice and accommodating. Also loved the beach access from the property.

    Stayed in June 2017

  • Reviewed: June 12, 2017

    6.7
    Good but not luxurious
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were not comfortable. No tea or coffee facilities in the room. Did not replace shampoo, shower gel, soap etc daily so had to buy our own ...

    Private shower facilities for the pool area

    Stayed in June 2017

  • Reviewed: February 15, 2017

    8.3
    Very nice Hotel, highly recommandable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The whirlpool was unfortunately not very good and we mostly used the bathtube without the jets.

    Nice breakfast with good products and a very nice staff

    Stayed in February 2017

  • Reviewed: November 21, 2016

    6.7
    Great location but needs a facelift
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs updating, decor and interior look aged, overpriced especially for offseason.

    Beautiful views, great location, nice atmosphere, comfortable beds, free breakfast.

    Stayed in November 2016

  • Reviewed: November 5, 2016

    9.6
    On the beach
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Found the directions misleading, otherwise no issues

    This is a very traditional Spanish hotel, great location- once we had found it. I would'nt hesitate to stay here again

    Stayed in November 2016

  • Reviewed: October 16, 2016

    8.8
    Only stayed for 1 night, on arrival, close to airport.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Only stayed for 1 night, on arrival, close to airport. My impression was, a very charming hotel on beachfront, I can envisage this as a top place for a couple who want to avoid the hightourist partyzones and just want to chill and enjoy the company of each other in the sunshine. Although "small", this place has it all.

    Stayed in September 2016

  • Reviewed: October 7, 2016

    10
    An excellent hotel. fabulous staff.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Leaving!!

    Fabulous beach location. Excellent staff. Friendly and professional at all times. Very keen to help and always available. Stunning and large terrace from our room overlooking sea. Breakfast a great selection and so fresh. I would highly recommend this traditional style hotel. Light and airy and very clean. Thank you to the staff from Mum and me.

    Stayed in October 2016

  • Reviewed: July 18, 2018

    8.8
    Well and comfortable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Staff has a little bit problem with foreign languages :-)

    Breakfast very good. Rooms comfortable

    Stayed in July 2018

  • Reviewed: June 20, 2018

    8.3
    Lovely staff, great location , food could be more ethnic
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Room a little smallloveloveky

    Staff

    Stayed in May 2018

  • Reviewed: May 24, 2018

    8.8
    Great location warm welcome, very pleasant stay.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No tea of coffee making facilities in the room

    Lovely family hotel with attentive staff.

    Stayed in May 2018

  • Reviewed: April 30, 2018

    10
    1st floor ocean facing view from my super spacious outdoor...
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    1st floor ocean facing view from my super spacious outdoor living space.

    Stayed in April 2018

  • Reviewed: April 28, 2018

    10
    very friendly staff
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    nothing

    very friendly staff

    Stayed in April 2018

  • Reviewed: March 6, 2018

    10
    Very good location.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good location. Friendly and helpful staff

    Stayed in March 2018

  • Reviewed: February 25, 2018

    9.2
    Position.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Buffet breakfast. Perhaps better to provide table service with few people at breakfast

    Position.Close to airport and beach.

    Stayed in February 2018

  • Reviewed: October 18, 2017

    10
    Excellent stay at top quality hotel
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Nothing

    Quality of hotel and staff. Great location

    Stayed in September 2017

  • Reviewed: October 5, 2017

    8.8
    Very relaxing, with the reastaurants and bars nearby mostly Spanish and reasonably priced.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Old fashioned elegance, friendly staff, perfect location

    Stayed in September 2017

  • Reviewed: August 2, 2017

    10
    Want to go back and stay longer
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    100 steps to the beach

    Stayed in July 2017

  • Reviewed: July 26, 2017

    8.8
    good wifi
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    mattresses could have been better quality

    good wifi lovely small traditional hotel in good location next to beach

    Stayed in July 2017

  • Reviewed: July 3, 2017

    9.2
    Very friendly service.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly service. After a late flight Breakfast on the terrace was excellent

    Stayed in July 2017

  • Reviewed: June 14, 2017

    10
    Wonderful experience
    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Balacony historic building

    Stayed in June 2017

  • Reviewed: May 16, 2017

    8.3
    Nice cosy hotel , close to Palma
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice cosy hotel , close to Palma

    Stayed in April 2017

  • Reviewed: January 30, 2017

    7.5
    Sleep and drink, dont eat.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast quite poor.

    Location is the best.

    Stayed in January 2017

  • Reviewed: December 11, 2016

    7.1
    convenient location
    • Solo traveler
    • Twin Room
    • Stayed 5 nights

    Wifi was worse than useless

    convenient location

    Stayed in November 2016

  • Reviewed: October 25, 2016

    9.6
    Great Location; Friendly Staff
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wifi reception wasn't very consistent.

    Great location, close to beach; friendly staff; good breakfasts.

    Stayed in October 2016

  • Reviewed: September 27, 2016

    10
    Annual stay !
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Liked all

    Fantastic staff and position

    Stayed in September 2016

  • Reviewed: September 18, 2016

    9.2
    Petfect
    • Leisure trip
    • Family with young children
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Noise of planes

    Everything

    Stayed in September 2016

  • Reviewed: September 15, 2016

    7.5
    overall very happy with our stay at Ciutat jardi
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 3 nights

    No kettle in Room

    All of it we wanted to try somewhere new on our 10 day stay on Mallorca

    Stayed in September 2016

  • Reviewed: September 14, 2016

    8.8
    Very nice staff!
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice staff! Great ambience and location.

    Stayed in September 2016

  • Reviewed: August 23, 2016

    10
    Great location with the beach just outside the hotel garden.
    • Leisure trip
    • Family with older children
    • Twin Room
    • Stayed 2 nights

    Great location with the beach just outside the hotel garden.

    Stayed in August 2016

  • Reviewed: August 22, 2016

    9.2
    Great staff and location!
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Great staff and location!

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: May 20, 2016

    8.3
    The hotel has a real sense of character, we had a great room...
    • Leisure trip
    • Couple

    Not much to complain about but felt the price was slightly high for a visit in April.

    The hotel has a real sense of character, we had a great room with a fantastic view. The staff were all very helpful.

  • Reviewed: March 6, 2016

    10
    Wonderful, wonderful historic hotel right by the beach in...
    • Leisure trip
    • Couple

    We loved everything... only thing we didn't like was leaving... everything was outstanding!

    Wonderful, wonderful historic hotel right by the beach in Ciutat Jardi... close to Palma but peaceful and relaxed. We loved every minute, service was outstanding, room lovely, breakfast beautifully served. Was there for my birthday and got the royal treatment.... Cannot say enough good things about Hotel Ciutat Jardi.... Its on my list for Palma and Mallorca! Has a wonderful, charming feel and the staff was incredible. Please stay here its a treat!

  • Reviewed: February 27, 2016

    9.6
    Staff were very accommodating.
    • Leisure trip
    • Couple

    Nothing

    Staff were very accommodating. Lovely atmosphere, small intimate place with history and atmosphere rather than a huge complex. Wonderful location for walking or cycling along the shore. Only 10 minute taxi ride from airport 15 euros.

  • Reviewed: February 12, 2016

    10
    Room 203 (85 euros/day in February), the incredible view...
    • Leisure trip
    • Family with older children

    Than the toiletries that were on the bathroom upon the arrival had to last for the entire stay. Quite cheap detail, specially when the little containers weren’t new and clearly were intended for refill.

    Room 203 (85 euros/day in February), the incredible view, how comfortable everything was, I never felt more at home in any accomodation before. It’s a perfect 4-star familiar hotel, I’ve stayed in many before that were outdated or were too hip and the staff was obnoxiously arrogant. In here everyone was extremelly nice, welcoming and supportive, giving suggestions of places to visit or restaurants to go when I asked. There was a desktop with printer available for guests and the printing was free. There were newspapers and magazines in several languages near very comfy sofas, in the piano room. Finally, the breakfast listening to jazz and enjoying the view and the quiet was out of this world!

  • Reviewed: November 14, 2015

    9.2
    We only stayed here for our last night in Mallorca.
    • Leisure trip
    • Family with young children

    Nothing

    We only stayed here for our last night in Mallorca. The hotel was conveniently located close to the airport. We did not have the opportunity to enjoy the swimming pool nor the beach but would certainly come back. Very helpful and friendly staff.

  • Reviewed: October 10, 2015

    8.3
    Attractive building with lovely garden where breakfast can...
    • Leisure trip
    • Couple

    Very close to airport meant a lot of noise of aircraft taking off, most noticeable when on the beach. Room was a ground floor standard one and rather dark.

    Attractive building with lovely garden where breakfast can be taken, and very helpful friendly staff. Located very close to the beach, as well as near bus stop for travel into Palma and close to the airport.

  • Reviewed: June 6, 2015

    9.2
    Very friendly staff , good location, great garden to have...
    • Leisure trip
    • Family with young children

    Difficult to get fresh coffee at breakfast . Could have done with more staff at breakfast.

    Very friendly staff , good location, great garden to have breakfast or evening drink

  • Reviewed: April 26, 2015

    10
    A true oasis of tranquility with staff always prepared to...
    • Leisure trip
    • Couple

    Not applicable.

    A true oasis of tranquility with staff always prepared to help out when required. Good presentation of breakfast inside or in the garden.

  • Reviewed: May 14, 2016

    8.3
    Great position right on the beach
    • Leisure trip
    • Couple

    Great position right on the beach

  • Reviewed: April 22, 2016

    8.3
    Perfect situation and friendly welcome.
    • Leisure trip
    • Couple

    Perfect situation and friendly welcome.

  • Reviewed: April 12, 2016

    8.3
    Service, breakfast, location, charm.
    • Leisure trip
    • Family with older children

    Kettle in room

    Service, breakfast, location, charm.

  • Reviewed: November 16, 2015

    8.3
    cordialitee gentillesse disponabilitee du personnel decor et...
    • Leisure trip
    • Couple

    cordialitee gentillesse disponabilitee du personnel decor et situation de l'hotel

  • Reviewed: October 25, 2015

    2.5
    Bath tub
    • Leisure trip
    • Solo traveler

    poor condition, loud area, no airconditioning

    Bath tub

  • Reviewed: August 17, 2015

    10
    Fantastic location and an authentic Mallorcan experience.
    • Leisure trip
    • Family with older children

    Fantastic location and an authentic Mallorcan experience. The staff went out of their way to provide excellent recommendations and service.

  • Reviewed: June 18, 2015

    10
    Friendliness of staff and view from room
    • Leisure trip
    • Couple

    Friendliness of staff and view from room

  • Reviewed: May 31, 2015

    9.6
    everything
    • Leisure trip
    • Couple

    nothing

    everything

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