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Reviews of Complutense 2 stars

Encomienda, 9, 28805 Alcalá de Henares, Spain

#26 of 27 hotels in Alcalá de Henares

Guests' Choice

Review score

Based on 275 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7

  • Comfort

    6.3

  • Location

    8.2

  • Facilities

    6.5

  • Staff

    7.4

  • Value for money

    6.8

  • Free WiFi

    7

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Showing 1 - 26

  • Reviewed: 19 August 2018

    8.3
    Clean, economical and suited our needs.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Missed tea making facilities.

    The location was extremely good for our needs. Staff were very helpful despite my non existent Spanish. Rooms were clean and functional.

    Stayed in August 2018

  • Reviewed: 18 October 2017

    7.5
    Getting what you pay for
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    On the website it says that parking is included, what they fail to say is that they have a limited number of spots, so I wasn't able to park...

    Location and price where great!

    Stayed in October 2017

  • Reviewed: 18 October 2017

    3.3
    Never again.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was dirty.we've found hair everywhere.... In the bathroom and in our bed. The corners on the floor where dirty as well. No parking space even if its written on the page.

    Location. The receptionist in the morning was compared to the one in the evening very friendly

    Stayed in October 2017

  • Reviewed: 11 April 2017

    7.5
    Simple, budget accommodation but very helpful staff and an...
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    Simple, budget accommodation but very helpful staff and an easy way to stay outside the busy city of Madrid (too challenging to drive a car into) and do an easy commute by train each day.

    Stayed in March 2017

  • Reviewed: 19 March 2017

    2.5
    Do not stay here
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 6 nights
    • Submitted via mobile

    There were bugs in the room, and hair and dust in the bed. The staff was rude.

    Literally there was nothing to like about this place besides it was cheap

    Stayed in March 2017

  • Reviewed: 7 March 2017

    5.0
    much better hotels in alcala por the same price than this one
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    the bed was so short that my boyfriend feet were out for mre than 10cm, plus was very unconfortable, the airconditioner didn't work properly and the bed wasn't dress enough for the cold i was freezing the first night and the second the heater wasn't working.

    very nice personal, and clean, location nice

    Stayed in March 2017

  • Reviewed: 3 November 2016

    5.0
    part of the staff were nice.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night

    the room was tiny. 4 beds with no place to move between them (the price of the room was almost equivalent to 2 rooms in other hotels). the wifi didn't work (according to the staff). strong smell of bleach from the sheets. for breakfast you get a voucher to a nearby cafeteria in which you get a coffee, orange juice and one pastry. poor quality.

    part of the staff were nice.

    Stayed in November 2016

  • Reviewed: 13 May 2018

    6.7
    En general todo
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    La cama no era doble

    En general todo

    Stayed in May 2018

  • Reviewed: 25 December 2017

    6.3
    They Don’t speak English
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    They Don’t speak English

    Stayed in December 2017

  • Reviewed: 30 August 2017

    8.3
    Fantastic hotel, would stay there again.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Washing machines in the hote would have been helpful

    Sheets changed every day and aircon was awesome.

    Stayed in August 2017

  • Reviewed: 25 July 2017

    8.3
    It is in the down town.
    • Business trip
    • Solo traveller
    • Quadruple Room
    • Stayed 2 nights

    It is in the down town. Great staff.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    7.5
    Basic but clean
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds very small rooms basic

    Close to the centre

    Stayed in May 2017

  • Reviewed: 9 March 2017

    7.9
    Nice staff
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice staff

    Stayed in March 2017

  • Reviewed: 2 February 2017

    5.8
    Almost all staff didn't speak English.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Almost all staff didn't speak English.

    Stayed in January 2017

  • Reviewed: 25 January 2017

    6.7
    Nice staff and good location.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    You can hear people talking, snoring and next room's tv, very thin walls and uncomfortable bed, good pillows.

    Nice staff and good location.

    Stayed in January 2017

  • Reviewed: 16 January 2017

    4.6
    Expensive for what it is.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The rooms, not maintenance at all

    Some of the staff

    Stayed in January 2017

  • Reviewed: 31 October 2016

    4.2
    location and price
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    the room was dirty

    location and price

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 April 2016

    7.5
    Nice accommodation near the city center of Alcalá de Henares.
    • Leisure trip
    • Family with older children

    Parking near the hostal is difficult to impossible in the nearby streets so we had to use paid garage in the same street. It was very difficult to get there from a relatively narrow street and we suffered some damage on the rental car by "touching" the corner. I would recommend its parking for smaller cars only.

    Nice accommodation near the city center of Alcalá de Henares.

  • Reviewed: 22 April 2016

    8.3
    The location, the staff
    • Leisure trip
    • Solo traveller

    Sound proof can be improved. I stayed in a twin bedroom. There was a bit body hair on one single bed. It seemed the windows could not be locked. But it was fine.

    The location, the staff

  • Reviewed: 20 January 2016

    6.7
    Location easy to find
    • Leisure trip
    • Solo traveller

    Room was cold and cleaning (in bathroom) needs to be thorough around the taps and shower and make sure the towels are fresh- no red lipstick

    Location easy to find

  • Reviewed: 6 August 2015

    9.2
    Friendly staff.
    • Business trip
    • Couple

    First room was so tìny. But when we asked they changed it.second one was very comfortable.wifi sometime too low.

    Friendly staff. Very nice and helpful. Position near the city centre.

  • Reviewed: 29 March 2015

    9.2
    staff pleasant, breakfast is in a cafe 30 metres away but...
    • Leisure trip
    • Couple

    staff pleasant, breakfast is in a cafe 30 metres away but staff there can not speak English well (we could not speak Spanish well) and we might not have got as good a breakfast as we were entitled to

  • Reviewed: 17 April 2016

    5.4
    A lot of dust, sometimes very noisy!
    • Solo traveller

    A lot of dust, sometimes very noisy!

  • Reviewed: 18 December 2015

    9.2
    Nice and competent staff, clean rooms, very economical.
    • Group

    The rooms were a little small, but still good for the price.

    Nice and competent staff, clean rooms, very economical.

  • Reviewed: 22 November 2015

    7.9
    Bed is too small
    • Couple

    Bed is too small

  • Reviewed: 17 February 2015

    6.7
    good location,
    • Leisure trip
    • Couple

    small box room in the basement- fine for just sleeping

    good location,

There are also 11 reviews without text. These impact the overall review score.

Showing 1 - 26

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