Smokers allowed everywhere to smoke on balconies, near entrances etc. so the place reeks of smoke. Should at least ban smoking on balconies as it goes into other people’s rooms.

Central, good food, good rooms. Super friendly staff. Very welcoming. Rooms were tidy.

Stayed in March 2024

I don't like heights, and the look from balcony on 8th floor made me a bit sick. The street below is rather busy and noisy. A room for 3 persons is narrow, it's a bit hard to walk so close to bed.

This hotel is in a busy part of the city, with various attractions nearby. Hotel restaurant for breakfast at floor -1 is large and nice and amount of offered for is satisfying.

Stayed in November 2023

BED WAS VERY HARD

LOCATION

Stayed in November 2023

Small private parking, simple pool (not very good for kids).

Good location, delicious food.

Stayed in October 2023

Our room faced one of the main streets and at 6.30 loud noises started which was pretty annoying, but it's in the midst of the city so.

The breakfast was ok. The coffee wasn't really good. The room wasn't superbly clean but it was acceptable and the bathroom was nice!

Stayed in July 2023

There are three lifts in the hotel but one was out of order for the duration of our stay. Given the large number of floors and therefore people staying in the hotel, having one lift out of order did mean some long waits at busy times. There weren't enough hangers in the wardrobe - only five or so for two people. We got by. Possibly we could have been given more if we asked at Reception. The rooms haven't been modernised in some time which I don't mind aesthetically but it was frustrating to have such a limited number of power sockets. I was able to charge my phone overnight on my bedside table but my partner was not. The Wi-Fi only worked in the communal areas of the hotel and even then performance wasn't consistent. I had to pay for mobile data by the day which was an extra unexpected cost to the holiday. As an inevitable downside of staying in a central location, there was quite a lot of street noise, deliveries and so on early in the mornings. There was no pure juice at breakfast, only some "juice drinks", which were rather unpalatable.

When booking I put in a request for a room in a quiet area of the hotel. We were given a room on the 8th floor, putting us well away from the evening entertainment, and near the end of the corridor, well away from the lifts. This was much appreciated. Our standard room had a balcony with a lovely view of the sea and the Lago Martianez complex. The room was very clean and contained a kettle, fridge, powerful hairdryer, and a shower that was a lot more powerful than it looked like it was going to be! When we arrived the bathroom door was very creaky and we found this disruptive at night when one of us wanted to use the toilet without waking the other. We reported this at Reception and the issue was fixed the same day. There was a wide range of foods available at breakfast. The location was excellent for easy access to the Lago Martianez complex and only a short walk from the old town area where we liked to go for dinner in the evenings.

Stayed in February 2023

nothing

there was entertainment on and the staff were lovely

Stayed in February 2023

The room was quite dirty. I looks like no one had cleaned the balcony door for a long time. we did not have a cold water in our room and for the last night we were offered to change the room

The staff is friendly and helpful. Location is great!

Stayed in December 2022

the food was not really nice.

the location was brilliant!

Stayed in October 2022

State of room, no sound isolation at all, crack in my bathroom, old furniture. They need to do some serious renovations.

Good location, polite and helpful personnel, great view, good food.

Stayed in July 2022

the food wasn’t the best

good location clean

Stayed in July 2022

It said parking thats why we chose it. When arrived no parking ...had to pay 29 euros for it. So don't think it was value for money.

It was ok,..

Stayed in July 2022

The hotel was a standard large resort hotel, with all that comes with such. The food was a bit tasteless.

We had a superior room, which was on the higher floors so the view and facilities were fine. Good size balcony, nice big windows. Did not see a standard room. All staff members were very pleasant.

Stayed in January 2022

the wif

i could see see ocean

Stayed in February 2022

The hotel Wi-Fi was a joke. The staff was not kind at all. The operation of the room refrigerator was like a microwave. The pool was completely shaded and small. We had a small soap only 2 times in 14 days for 3 people. The shampoo was mounted on the wall and ran out soon, we had to ask to charge the shampoo. The elevators were slow and we always waited a long time in time of breakfast and diner. I have experienced all kinds of hotels, this hotel is about 3 stars. But considering the price and location, it is suitable. the safe is not free and you have to pay 3 euros a day to charge it.

We was there for 2 weeks.the location was great.the food at the restaurant was varied andcof good quality.and the rooms was clean.

Stayed in August 2021

The air conditioning in the room was terrible, resulting in difficult sleeping conditions and the shower cubicle was tiny. Parking was also full despite being sold as private parking available and it ended up costing me €27 to park for ~22 hours.

Great location and quiet

Stayed in April 2024

Unfortunately, the photos do not correspond to reality. I booked a premium room with an ocean view, but ended up with a completely different view than I expected. The lady at the reception said she couldn't see any difference between the two photos and added with a smile that I could complain to Booking.com as much as I wanted. Very unpleasant experience. I don't understand why you would display photos of a room that doesn't match the one you offer.

Stayed in March 2024

Not the newest hotel

Great location, nice view to the city and the sea

Stayed in March 2024

I paid 10 euros for the parking but it's an awful car park. Very small and hard to negotiate around. As I made a large scratch on my car I parked on the road. Didn't want to try it again

A lovely hotel very central with friendly efficient staff

Stayed in January 2024

Bad smell

Pool

Stayed in October 2023

1) almost everything in Spanish and 10% in English. Staff doesn't know English. The only person who knows it is a reception guy. 98 percent of guests are also Spanish of age 55+. So if you travel alone and your goal is to meet some new young people to hang out together - you will fail :). But still the best place for family trip or if you have no plans to meet new people. 2) Big parking problem at entire island. Hotel has it's own paid parking, but it was full all the time, so we parked our car 15 min walk from the hotel. 3) sometimes you have no chance to go to the pool, because all sun loungers are busy :) 4) no free Wi-fi. But we bougth a local sim card for 10 euro and were happy with 20Gb of Internet :) 5) The pool was completely shaded half of the day 6) restaurant is in the basement floor

We like that place! Food is perfect: shrimps, red fish, a lot of meat, fruits and vegetables! We prepaid HB meal (2 meals a day), and it was perfect idea, we didn't need 3rd meal at all because we feel full all the time. Meal is delicious! So it saved our money, because we did not spend money for food in other restaurants, we just ordered cocktails and that's it. Hotel in the 2nd line, but you still able to see the ocean. Huge balcony with table and 2 chairs. Nice pool on the 1st floor. Good price for coffee on the bar. The supermarket next door to the hotel, so we bought water with cheap price. We had everything that we need! Beach is full of rocks, however you still able to find sand, warm water and small amount of people on the beach! 3min walk to the center street. Reception guy is really helpful! Nice room cleaning. Be ready that no sun loungers and umbrellas on the beach. Because every beach is municipal beach. If you want such a stuff you should visit something like "beach club". It's 5 min walk from the hotel. But that place is full of people all the time and has no access to ocean. Hotel is 1h ride by car from the airport. In resume it's a perfect place for family time!

Stayed in June 2023

Hotel does not provide free parking and the price of the parking is basically the same as renting a car.

Great food, different meals and very delicious. The view from the room was amazing. We had a wonderful time here.

Stayed in June 2023

only elderly people, felt like a covid test centre in the lobby, breakfast room was massive and not too pretty, awful halloween decoration

good bed, nice location near the beach, clean and good balcony with a nice view

Stayed in October 2022

I didn't like the comments I read about the property from people who stayed at this hotel and criticized is so unfairly. The hotel is a four star hotel and it is up to standard. If people imagine what a 4 star hotel is and decide to leave unfair comments this is so unfair and misleading. Due to the comments I read I was nearly going to discard this hotel. Thanks God I didn't and will surely go back in the near future. It is unfair to the employees of the hotel, to the owner that took the chance of investing his own money to boost the economy of the country, to the Canary Islands since it damages the reputation of these lovely islands. It is irresponsible and stupid to place such incorrect comments and hope bookings.com could look into this and remove incorrect comments. If the place is outdated to some of the commenters it reflects the lower price you are paying and it do not reflect the 4 star standards. Just look for expensive Hotels, pay and you will have what you are looking for. If you do not afford a luxury 4 star hotel don't bother who is offering you a 4 star standard at a low price. Consider that you have been given the opportunity for your low budget.

I liked the place, the área and the personnel. We have been treated very well and the place was up to standard to our expectation.

Stayed in August 2022