They put us in spa mudejar because they were doing repairs and we paid for using the spa but the water in the jacuzzi was not hot, and the sauna and the Turkish bath were not ready either, as if they switched them on just before we went. We didn’t get out money back. There was nobody in the front of the spa and we had to get the towels ourselves. The room key did not work properly during the stay and I had to go down to reception every time.

It was close to plaza mayor

Stayed in July 2025

Uncomfortable beds

I was reallocated to Hotel spa la casa Mudéjar, as they said this property was under renovation. Lovely building, my room was convenient, nothing extraordinary

Stayed in April 2025

Technically after booking we got moved to their sister location, the Hotel Spa La Casa Mudéjar “due to construction” at Condes de Castilla. We were okay with it given they were going to honer the original rate which was slightly less than the spa’s rates and we thought it would be fun for the kids to swim. Once we checked in though we found out the spa portion was closed “due to construction”. I understand it’s the off-season but it would have been nice to know ahead of time so we at least didn’t have to lug around our kids swimming suits (we try to pack the absolute minimum). Regardless all okay.

Awesome location. Great staff and clean rooms.

Stayed in February 2025

Location. Very kind staff. Comfy beds.

Stayed in January 2025

Ideal location well priced and breakfast was good

Stayed in October 2024

There was 2 twin beds instead of a double one, there was a lot of humidity within the room even with the AC on.

This review is for the Hotel Mudejar, we were transfered here because Condes de Castilla had renovations in progress and they were nice to offer us this option. Hotel Mudejar is located very close to the Cathedral of Segovia and main attractions, the stuff was nice, the view from our room also nice.

Stayed in August 2024

You have to call to the reception to turn on/off the AC. Rooms are a bit outdated but still fine.

We stayed in a different hotel but it was also good. Friendly staff and large room. Location is excellent.

Stayed in July 2024

Everything was great about hotel

We can’t comment on this hotel as we were changed to casa Mudejar spa Sergovia which was fantastic .

Stayed in July 2024

Location and the relaxing music in the room for a night sleep

Stayed in June 2024

Breakfast lovely

Stayed in October 2023

The hotel Condes was closed for some reason I do not know but they moved us to the Hotel Casa Spa de Mudejar which is very nice and central in the small town

Stayed in July 2023

location, staff

Stayed in July 2023

Just up the street from the Aguaducts,so it's all downhill when you leave;)

Stayed in May 2023

Was closed at the time of our booking

location

Stayed in May 2023

Nothing

Clean and comfortable room. Friendly helpful staff. Good location.

Stayed in March 2023

Que no tenga perchas de pared

Stayed in April 2023

Nothing

Perfect location in the centre of old town. Beautiful beamed ceiling in the room. Tea/coffee available in the room.

Stayed in June 2024

If you look for a modern, stylish hotel, this isn’t it. Our room was very traditional, the bathroom had a bathtub with shower.

The location is great, just 50m from Plaza Major and you walk into the reception right from the main shopping / pedestrian street of Segovia. The room was clean and the mattresses very comfortable. The reception staff (day and night) was very friendly.

Stayed in June 2024

None

Excelent location! Fantastic view!

Stayed in April 2024

No breakfast on certain days. Had yo keeo curtains closed as our room was on view to other guests passing along the corridor

Very good valet service provided for parking and the hotel was very well situated. The manager was very helpful

Stayed in January 2024

Don’t go here to telework. The Internet connection is very unstable and unreliable. I ended up changing to another hotel.

Stayed in July 2023

We were unable to stay at this hotel due to a technical issue, but they organised for us to be accommodated at the Hotel Spa La Casa Mudejar instead (3× twin rooms.) It was absolutely fantastic. Located just off the Plaza Mayor, steps away from the stunning Cathedral of Sergovia, where we were able to take a walk at night and enjoy seeing this beautiful cathedral lit up, with hardly anyone around. It's a very easy 15 minute walk to both the Aquaduct and the Alcazar from this spot through lovely old streets, past shops and restaurants.The hotel staff were very friendly and helpful and the rooms were very clean and beds comfortable. Breakfast was good as well. Gluten free bread and biscuits were offered to me and there were egg dishes available for those needing that option. It is a very old building that has been pleasantly refurbished, so don't expect contemporary furnishings, tho there is a lift. We couldn't park our van in the area, so we opted for the valet parking on offer (approx 17€ per day) - fantastic service and saved a lot of hassle in the small streets. Great stay!

Stayed in January 2023

The hotel was clean, the staff were very friendly and it is located right in the heart of Segovia. Valet parking was super convenient and I believe came out cheaper than the public parking down by the aqueduct.

Stayed in October 2022

Bathroom shower curtain fell as soon as we touched it. Old property.

It’s an d property and needs updating.

Stayed in September 2022