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Reviews of BULL Costa Canaria & SPA - Only Adults 4 stars

Las Retamas, 1, 35100 San Agustin, Spain

#9 of 49 hotels in San Agustin

Guests' Choice

Review score

Based on 213 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    9

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 - 58

  • Reviewed: 13 February 2018

    8.8
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 10 nights

    The way they give you the sun bed. All guests get their sun bed, men verty few use their sun bed, i.e. that a lot of sun beds was not available for us.

    Stayed in February 2018

  • Reviewed: 11 February 2018

    10
    Hotel Costa Canaria was perfect for the purpose of my stay i.e. a short winter break.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The facilities are very good and well organised e.g great to be able to reserve sun lounger for the duration of stay . Staff ..courteous and helpful . Rooms well furnished and wifi reliable . Hotel very clean and well maintained . Location is good ...quiet and relaxing. Local bus service ....directly outside the hotel ...is very efficient also .

    Stayed in February 2018

  • Reviewed: 20 January 2018

    10
    Everything just the best from start to finish.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 7 nights

    The spa was a little bit on the cold side when the wind came in and no treatments available from fri - monday so had to go next door for treatments

    Everything just the best from start to finish. Hotel spotless. It was just great. Food, bar, swimming area, restaurant, common area, entertainment, staff, spa and gardens exceptional.

    Stayed in January 2018

  • Reviewed: 13 January 2018

    10
    Great hotel for San Agustin with beach access
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Really nice all-inclusive type hotel. Pool and sun-lounger facilities are excellent. You can reserve a particular lounger for your entire stay which is a nice touch. Outdoor pools are very good, as are indoor spa facilities. Sports massage at extra cost (€40) was also very good. The hotel is perfectly located just a few meters from the beach - accessible via the private gate at the bottom of the hotel grounds. Mostly (dark) sandy beach. The buffet selection for breakfast and dinner was great, with several options for specially cooked items (fired eggs, steak etc).

    Stayed in January 2018

  • Reviewed: 10 November 2017

    8.8
    Enjoyable and relaxing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights

    The sunbed allocation is not effective most beds lay empty because there is a room card attached and cannot be used, plus people take up the sunbeds close together and a spare one is right in the middle of a group already taken. Not a bright idea, didn't effect me I use the beaches.

    Seaview room was good, full sun on the balcony, bed excellent Good Gym Easy access to beach and promenade walk all the way into Playa Del Ingles taxi cheap into PDI 6 euros

    Stayed in November 2017

  • Reviewed: 28 July 2017

    8.8
    Nice hotel with decent facilities and a very nice beach
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The first hotel I ever stayed in where there was a daily charge to use the room safe. €2.50 a day which I didn't appreciate. The hotel mini bar was overpriced coming in at 3x the price of the supermarket two minutes walk from the hotel meaning we didn't touch it.

    The spa was excellent and the rooftop jacuzzi was also very good. Excellent bus links to las palmas and playa de ingelas and a supermarket just outside the hotel.

    Stayed in July 2017

  • Reviewed: 19 June 2017

    8.8
    It was a lovely and relaxing stay
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    Most bar staff were not very friendly or helpful. The tourist 'desk' was most unattended. It was difficult to discuss and/or organise tours.

    Stayed in May 2017

  • Reviewed: 29 May 2017

    10
    Best hotel Ever!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 8 nights

    Everything was perfect. The hotel is just beautiful and very well maintained - it is peaceful, full of trees, flowers and birds. The beach (black sand) is two steps away. The staff is incredibly helpful and nice. The rooms super comfortable (we staid in the bungalows) and clean. The buffet had different meals everyday and of excellent quality. And the Spa is just amazing - huge, relaxing and revitalizing! Totally recommend it! Loved it!

    Stayed in May 2017

  • Reviewed: 22 May 2017

    6.3
    Rooms and grounds are very clean and look lovely, staff is...
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 3 nights

    Very limited food choice (one buffet restaurant and a lot of repetition). All-inclusive has a surchange on 99% of drinks, including ice-cream! No restaurants around if you fed up with their food.. Sunbeds are "tagged" with your name for the duration of stay! so no choice of sunbeds or their locations for new guests.... Majority of guests 60+.

    Rooms and grounds are very clean and look lovely, staff is helpful. Close to the beach. You can walk along the beach path until Malpalomas and Meloneras (10km but easily done). Beware the nudist beaches on the way to Meloneras :-)

    Stayed in May 2017

  • Reviewed: 19 May 2017

    10
    One of your best options when staying on the south coast of Gran Canaria
    • Business trip
    • Couple
    • Twin Room
    • Stayed 4 nights

    The property had been recently renovated to a very good standard. We actually switched hotels on our day of arrival from a nearby property because of the low standard. The hotel lets you reserve a sun lounger for the duration of your stay, which makes it much more relaxing.

    Stayed in May 2017

  • Reviewed: 7 March 2017

    9.6
    Calm and comfortable hotel next to the seaside.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing critical, but drinks were a little expensive for the quality (except bottled wine) and our room had a view to a air handling unit and it ccould be a little noisy, but not much.

    San Austin is a very beautiful location and the hotel was definitely amazing, a few steps from the beach. Food was good and varied across our stay and the staff was unstoppable and very friendly. Room was very comfortable and clean. Pool was very good and spa very complete, with a lot of offer despite we haven't used any.

    Stayed in March 2017

  • Reviewed: 8 February 2017

    10
    Fabulous all inclusive spa hotel on the beach
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Beach and promenade lovely but resort rather run down, not that it really bothered us as we were happy to stay in hotel and grounds.

    Great hotel with a fantastic spa. We were pleased we went all inclusive as the quality and variety of food was superb. Included in AI was house wine which was excellent, cocktails and many branded spirits.

    Stayed in February 2017

  • Reviewed: 7 February 2017

    9.2
    Wonderful spa with amazing facilities and they were all free...
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The coloured wristbands you have to wear to denote whether you are half board or all inclusive or just room and breakfast. The evening music was really aimed at German guests and should be more varied The sunbed allocation for the duration of your stay was a bit of a nightmare. Out initial choice of free beds was overuled and weven had to hunt for beds that weren't in the shade most of the day

    Wonderful spa with amazing facilities and they were all free bar the treatments. Famous rooftop solarium with jacuzzi and views across the sea.

    Stayed in February 2017

  • Reviewed: 8 January 2017

    10
    Fantastic value for money, wonderful staff!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Lovely staff (couldn't do enough for you), beautiful surroundings and fantastic facilities. The all inclusive buffet was excellent too, nice variety of hit and cold food. Loved the spa, especially the dead sea pool, nice touch!

    Stayed in January 2017

  • Reviewed: 8 December 2016

    9.6
    Lovely friendly staff.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Tennis courts did not dry out very well after a shower of rain. They were rather uneven.

    Lovely friendly staff. Beautifully kept gardens. A lovely quiet hotel in a super location.

    Stayed in December 2016

  • Reviewed: 22 October 2016

    9.2
    Great place for a flop & drop holiday & some winter sun
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Entertainment - sometimes a bit cheesy. If you just played misic and let people dance, this would have been preferable than some of the acts.

    Spa facilities first class. Sunbed reservation great idea. Staff all friendly and helpful. Branded drinks most welcome. Room lovely, lots of storage and comfy balcony furniture.

    Stayed in October 2016

  • Reviewed: 5 September 2016

    8.3
    Tranquil Adult Only Stay
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 3 nights

    Having to wear a coloured wrist band for the duration of our stay! Having to pay to rent the room safe, should be included in a hotel of this quality/price.

    Excellent buffet breakfast in very nice environment. Loved the allocation of sun beds, no rushing out in the morning. Lovely bathroom with huge walk in shower.

    Stayed in August 2016

  • Reviewed: 18 March 2018

    9.6
    Top location, facilities and service by kind staff.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 14 nights
    • Submitted via mobile

    Locatation and facilities. Warm pool water. Service by polite staff

    Stayed in March 2018

  • Reviewed: 21 January 2018

    9.6
    We'll be back!
    • Leisure trip
    • Couple
    • Suite with Pool View
    • Stayed 9 nights
    • Submitted via mobile

    We'll be back!

    Stayed in January 2018

  • Reviewed: 28 December 2017

    9.2
    Great vacation for elderly
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    Internet too slow

    The service is excellent everywhere

    Stayed in December 2017

  • Reviewed: 12 May 2017

    9.2
    Good choice
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was wonderful experience

    Stayed in May 2017

  • Reviewed: 3 May 2017

    7.9
    Food quality and taste could have been better
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 6 nights
    • Submitted via mobile

    Food quality and taste could have been better

    Stayed in May 2017

  • Reviewed: 11 February 2017

    10
    Hard not to like,everything was perfect.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 10 nights
    • Submitted via mobile

    Hard not to like,everything was perfect. Suited our needs xx

    Stayed in February 2017

  • Reviewed: 17 January 2017

    8.8
    - great food
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    - one very unfriendly receptionist - an airport shuttle would have been nice

    - great food

    Stayed in January 2017

  • Reviewed: 15 January 2017

    9.6
    Relax by the sea
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    Nice palm garden. Good variety of evening entertainment. Staff very friendly and speaking several languages

    Stayed in January 2017

  • Reviewed: 20 September 2016

    9.6
    Everything was really perfect !
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was really perfect !!!

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 3 May 2016

    9.2
    All very positive: the staff, the location, structure,...
    • Leisure trip
    • Couple

    The beach right in front of the Hotel is not so beautiful.

    All very positive: the staff, the location, structure, cleaning, comfort and people. Buffet varied and good. Quiet, at least in this period of the season. Everyone can enjoy the silence and peace of the property's facilities (garden, swimming-pool, SPA, seaside...). Beautiful seaside promenade right outside the Hotel. For mature people.

  • Reviewed: 20 February 2016

    8.8
    Staff could not do enough to help you
    • Leisure trip
    • Couple

    Not having any bars close by No room service

    Staff could not do enough to help you Excellent cleanliness standards Good range and quality breakfast newly refurbished good gym

  • Reviewed: 24 January 2016

    10
    Good range offered at the buffet and the quality was good...
    • Leisure trip
    • Couple

    Cheap toiletries Charging for the safe Some of the wine waiters were arrogant Only sold house wine by the glass - there was no choice. The bed was good quality but I don't like memory foam beds, especially if the weather is hot.

    Good range offered at the buffet and the quality was good too. Excellent spa Friendly and efficient staff Nice grounds Excellent position

  • Reviewed: 20 December 2015

    8.3
    Great facilities
    • Leisure trip
    • Group

    I'm in my mid twenties and was constantly stared at by older guests which made me feel uncomfortable. Some of the staff had very broken English. It was a little far out from decent restaurants and shopping but not too far.

    Great facilities The spa is fantastic Rooftop terrace is a hidden gem

  • Reviewed: 11 October 2015

    9.6
    Incredibly friendly and helpful staff, from the reception...
    • Leisure trip
    • Couple

    Nothing!

    Incredibly friendly and helpful staff, from the reception area, pool bar, restaurant and cleaning staff. Nothing is too much trouble for the staff in assisting its guests. Location is fantastic as is the cleanliness and facilities of the hotel.

  • Reviewed: 28 September 2015

    9.2
    Excellent facilities and food.
    • Leisure trip
    • Group

    Unfortunately there were a couple of members of staff who were not very welcoming. However I wouldn't let this put me off a return stay.

    Excellent facilities and food. We particularly liked the reserving of sunbeds for all guests for the duration of stay. No early morning rush.

  • Reviewed: 26 September 2015

    9.6
    6th year we've stayed her but first under new management.
    • Leisure trip
    • Couple

    Nothing

    6th year we've stayed her but first under new management. Always liked it and didn't think it would have improved but it's gotten even better. Free internet throughout hotel and grounds/pool area. Amazing spa and. It's the best value hotel we've stated in (had a sea view suite with hot tub)

  • Reviewed: 27 August 2015

    7.1
    Nice spa free for guests
    • Leisure trip
    • Solo traveller

    Service standard did not live up to my expectations. Only option for dinner was buffet. Not even a basic room service was available.

    Nice spa free for guests

  • Reviewed: 12 July 2015

    10
    Fabulous staff, great facilities, great sun bed scheme,...
    • Leisure trip
    • Group

    evening entertainment very dull and repetitive which was a shame as kept people away from the bar in the evening...evening food choice very same each night - little variation

    Fabulous staff, great facilities, great sun bed scheme, lovely gardens, great air conditioning

  • Reviewed: 2 July 2015

    7.5
    Good hotel facilities with lovely grounds, an excellent spa...
    • Leisure trip
    • Couple

    The evening buffet was poor. The food was similar every night and supplies ran low especially after 8pm. The staff were clearly keen to get home so service ended early every night.

    Good hotel facilities with lovely grounds, an excellent spa and a very good gym. Located right by the beach with a coastal path that runs for miles.

  • Reviewed: 11 June 2015

    8.3
    Hotel was very clean with well maintained grounds and...
    • Leisure trip
    • Couple

    Mattress was very hard. TV channel list did not match the channels we actually had!

    Hotel was very clean with well maintained grounds and friendly staff. Very close to bus stop to get around the island.

  • Reviewed: 2 May 2015

    7.9
    The sunbed system they have in place is great as you do not...
    • Leisure trip
    • Couple

    The nudist sun deck does not have frosted glass over looking the pool and often naked men standing there . Although varied the food in the evening was of a poor quality the bony fish inedible. Really need to get rid of the organists .....

    The sunbed system they have in place is great as you do not have to rush down in the morning. As no children at this resort you can always swim in the pool. The Drifters show was amazing as was the African Lion king show out of this world.

  • Reviewed: 17 April 2015

    7.5
    Great facilities, comfort room with nice touch.
    • Leisure trip
    • Couple

    You have to pay for safe box, pay deposit for iron&board.

    Great facilities, comfort room with nice touch. Big choice for breakfast, fresh fruits and juices. Good wi-fi.

  • Reviewed: 8 April 2015

    7.1
    Location was very good
    • Couple

    One big bed was 2 bed together,so was ccomforable to sleeep. Drinks in hotel are too expensive and not so good for the cost of drink. In picture booking.com hotel looked so alot different! was not so alot atractions for people in hotel!

    Location was very good Breakfast was great

  • Reviewed: 15 March 2015

    7.5
    Very excellent wellness and good location (on beach, garden,...
    • Leisure trip
    • Couple

    Apart from the renewed furniture, the rooms have a more than bad quality, even worse than an hotel without stars, really!!

    Very excellent wellness and good location (on beach, garden, swimming pool, 95% front view rooms)

  • Reviewed: 8 March 2015

    10
    The gardens were amazing;
    • Leisure trip
    • Couple

    Our booking was not recorded by the hotel, but we provided our confirmation number and they found it. Small thing....

    The gardens were amazing; pool a bit cool, but wonderful; the hotel staff was cheerful. We loved the SPA that was included and run by two lovely Thai girls, helpful and friendly. Great food choice at the restaurant, especially the fresh juices for breakfast!

  • Reviewed: 4 March 2015

    9.2
    Before to take off we upgraded our room with one with a sea...
    • Leisure trip
    • Couple

    Wi-Fi at the 7th floor is poor. Main areas are fine.

    Before to take off we upgraded our room with one with a sea side view. While checking in we got a room with sea view for free! Free entrance to the SPA facilities!

  • Reviewed: 3 February 2015

    8.8
    Location - right across the beach and small shopping area...
    • Leisure trip
    • Solo traveller

    Charge for safe, iron etc No tea/coffee making facilities in the room

    Location - right across the beach and small shopping area with restaurants and main bus stop (Direct buses to airport + other main areas) Beautiful hotel, especially the area around the pool and the gardens Solarium offers great views and all rooms have non-smoking balconies

  • Reviewed: 3 May 2016

    5.0
    Rooms was very dated in Decor
    • Leisure trip
    • Solo traveller

    Room vs cost. I booked poor view suit. No pool view and that would not normally be advertised as a suite.

    Rooms was very dated in Decor

  • Reviewed: 9 February 2016

    8.8
    Almost everything - fantastic garden
    • Leisure trip
    • Couple

    Food tended to be too salty

    Almost everything - fantastic garden

  • Reviewed: 19 January 2016

    6.7
    lovely surroundings
    • Leisure trip
    • Couple

    the quality of staff mixed some really lovely some were not so

    lovely surroundings

  • Reviewed: 30 November 2015

    9.6
    The staff were excellent, so friendly an d helpful.
    • Leisure trip
    • Couple

    The air conditioning needs upgrading.It was very noisy and not very good

    The staff were excellent, so friendly an d helpful.

  • Reviewed: 26 October 2015

    8.8
    - restuarant
    • Leisure trip
    • Solo traveller

    - need to rent key for safe-box in room

    - restuarant - system of sunbed reservation - room facilities

  • Reviewed: 23 August 2015

    8.8
    Lovely quiet hotel with friendly staff.
    • Leisure trip
    • Couple

    Evening entertainment needs improvement but had 2 good dance shows.

    Lovely quiet hotel with friendly staff...

  • Reviewed: 9 August 2015

    10
    The staff, facilities, food ( quality and variety );
    • Leisure trip
    • Solo traveller

    The staff, facilities, food ( quality and variety ); gardens, spa, swimming pool; the balcony in your room; the whole room.

  • Reviewed: 10 June 2015

    10
    Hotel has had a complete renovation fabulous !
    • Leisure trip
    • Couple

    Hotel has had a complete renovation fabulous !

  • Reviewed: 31 March 2015

    7.5
    Our visit was to attend a medical clinic close by and we...
    • Couple

    Our visit was to attend a medical clinic close by and we found the reception staff very efficient and helpful

  • Reviewed: 19 March 2015

    9.2
    Pool, Spa, Gym, Free Wifi, View of San Agustín Beach from...
    • Leisure trip
    • Solo traveller

    99.9% of guests were over 70 years old.

    Pool, Spa, Gym, Free Wifi, View of San Agustín Beach from room, friendly staff, location...

  • Reviewed: 16 March 2015

    7.5
    Location and views
    • Leisure trip
    • Solo traveller

    Entertainment ok for over 75s but limited to this age group

    Location and views

  • Reviewed: 15 March 2015

    10
    Everything is more than expected.
    • Leisure trip
    • Couple

    Everything is more than expected. In simple terms "Amazing and Perfect".

  • Reviewed: 28 February 2015

    9.6
    The food was delightful from fresh juices to fresh fish...
    • Leisure trip
    • Couple

    Lack of bath

    The food was delightful from fresh juices to fresh fish cooked for lunch dinner

  • Reviewed: 26 February 2015

    10
    Beautiful facility, super clean, delightful and helpful...
    • Leisure trip
    • Couple

    No negatives.

    Beautiful facility, super clean, delightful and helpful staff. Good value.

There are also 11 reviews without text. These impact the overall review score.

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