Duque de Wellington, 14, 01010 Vitoria-Gasteiz, Spain
#8 of 22 hotels in Vitoria-Gasteiz
Guests' ChoiceBased on 33 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.0
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 18, 2024
David
United KingdomThe breakfast could have been better, it was ok but very basic for the cost.
Excellent customer service, great staff, room attendant was top rate and did a superb job of cleaning the room.
Stayed in April 2024
Reviewed: November 7, 2023
Lynton
FranceCould have done with a little more scrubbing, but tolerable.
This is a grand hotel from a past era, not one of your chain modern hotels. In truth the hotel has seen better days, but it's idiosyncratic nature is what I most like about it. Large rooms with well appointed bathrooms, plenty of power outlets. Location was excellent and within walking distance of the sights and some good restaurants. Staff were very polite and professional.
Stayed in October 2023
Reviewed: October 17, 2023
Grant
United KingdomFriendly staff, offstreet parking, and next to the tramline
Stayed in August 2023
Reviewed: October 2, 2023
Figueroa
United KingdomIs wasn’t the staff at all but we had confrontation with one lady who said to keep quiet it was already 10 am and we were having breakfast. That’s was rude
The breakfast was great and friendly staff
Stayed in October 2023
Reviewed: September 20, 2023
Henry
SpainThe air condition did not work properly, the room was vey hot. but the hotel was good.
The environmen is so beautiful, clean, and quiet. the hotel is sorrounded by nice edifice, easily accessible. the room is so spacious,clean, and comfortable.
Stayed in September 2023
Reviewed: September 14, 2023
Patrick
United KingdomNothing
Clean comfortable rooms and friendly staff
Stayed in September 2023
Reviewed: August 14, 2023
Stella
United KingdomNothing
Good location, out of time so quiet. Parking on the street around the corner from hotel (free). Very clean room with good free Wi-Fi
Stayed in August 2023
Reviewed: June 19, 2023
Clare
United KingdomThe dodgy car park under the hotel, was made for horror movies and the lift wasn't working.
The bed was comfy, all the facilities were clean, the staff were lovely, so kind and helpful.
Stayed in May 2023
Reviewed: June 17, 2023
Roland
GermanyIt was great, that they offered a room to shelter my bicycle.
Stayed in June 2023
Reviewed: May 31, 2023
Sam
United Kingdomno issues
staff were lovely and very helpful. rooms clean and comfortable
Stayed in May 2023
Reviewed: March 22, 2023
Francisco
SpainUna ducha maravillosa
Stayed in March 2023
Reviewed: January 5, 2024
Robert
United KingdomNeeds a bit of tlc. Other guests very noisy, slamming doors after 10pm. Hairdryer was melted and unusable.
Convenient location just off the main road. Restaurants and bars within walking distance. Good stop off point for route to France
Stayed in December 2023
Reviewed: October 26, 2023
David
IrelandThe girl on duty when we arrived was very welcoming and kind. It was so nice as we had dogs with us and there was no problem. I will definitely use again and recommend to friends.
Stayed in October 2023
Reviewed: September 11, 2023
Henry
SpainVery good location out of town, quiet, clean and spacious rooms. The staff were very friendly.
Stayed in September 2023
Reviewed: August 20, 2023
Dennis
United KingdomHard to find…!
Ok once we found it
Stayed in June 2023
Reviewed: August 1, 2023
Ian
United KingdomNothing
Great location for us, with parking for a small fee (however, we parked in the street around the corner as we were in a camper van that was too tall for the underground car par a plenty of spaces available). Rooms were clean had everything you need (and a powerful shower) and the staff were very helpful and attentive. We booked a few hours before our arrival (long story!) but they were able to provide two rooms next to each other with the bed configuration we would have ideally liked and were happy to allow our dog at no cost. So helpful and accommodating, we will be staying here again. For any dog owners - there is loads of green space around nearby to walk your dog - any direction you go and a number of bars, restaurants, supermarkets etc
Stayed in July 2023
Reviewed: July 30, 2023
Anira
United Kingdomtoilet facilities are a bit deteriorated
staff was really kind and helpful
Stayed in July 2023
Reviewed: June 28, 2023
Leicadelfin
CroatiaWe stayed in the hotel many times everything is good as always.
Stayed in June 2023
Reviewed: April 26, 2023
Laurinda
PortugalThe hotel is pet friendly and no extra charges are applied which is something very rare in Spain and just for that I think it is great. The staff was always very friendly and helpful. We stayed for one night as we were on route to Portugal. I would definitely advise it.
Stayed in April 2023
Reviewed: April 15, 2024
Sergio
SpainThere are no comments available for this review
Stayed in April 2024
Reviewed: July 25, 2023
Утешев
EstoniaThere are no comments available for this review
Stayed in July 2023
Reviewed: July 14, 2023
Robert
FranceThere are no comments available for this review
Stayed in July 2023
Reviewed: June 25, 2023
David
SpainThere are no comments available for this review
Stayed in June 2023
Reviewed: May 28, 2023
Roger
SpainThere are no comments available for this review
Stayed in May 2023
Showing 1 - 25
Scharbeutz, Germany
Noventa di Piave, Italy
Riomaggiore, Italy
Černá v Pošumaví, Czech Republic
Hollywood, USA
Claxton Bay, Trinidad and Tobago
Fort Lauderdale, USA
Ilwaco, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content