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Reviews of Eco Alcalá Suites 4 stars

Santa Leonor, 24, San Blas, 28037 Madrid, Spain

#287 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 742 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    7.5

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    8

  • Free WiFi

    8.8

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Showing 1 - 72

  • Reviewed: 31 July 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 7 nights
    • Submitted via mobile

    Mini bar no need to have one, just took space up in the fridge, pool time only 11-8 not long enough, pool far too small for 31 rooms, only 8 sun beds too.

    Rooms so big and nice. Air conditioner was great too.

    Stayed in July 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 2 nights
    • Submitted via mobile

    Lovely high ceilings in the room, so kept nice and cool. Great space for the children with beds on the mezzanine. Close to eating places, tapas very nice, usually free selection bought out every time you order drink. Close to metro although closed the curtesy bus was very easy to use to get to the city centre. Polite helpful staff. Good secure underground parking. Great place for family, we had children aged 13,11 & 5 yrs. Pool was an advantage, although small did the job for the children to cool down and there was a lifeguard present.

    Stayed in July 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Eco Suite
    • Stayed 4 nights
    • Submitted via mobile

    Whilst I wouldn't want to discourage anyone from this hotel, I feel it is important to advise the hotel is at the bottom of a rather steep hill. Whilst this wasn't a problem for me, anyone with mobility issues should take this into consideration.

    We stayed in the middle of June as Madrid was experiencing temperatures in excess of 40 degrees. At a time you are looking for something to relieve you of the unrelenting heat, Eco Alcala suites had it in abundance. My partner and I, checked in to a Eco suite and we're pleased with the amenities at our disposal. The suite offers a place of tranquility when the hustle and bustle and heat of the city becomes too much. Fully air conditioned; Beds, a settee, coffee table, dining table, bathroom and mini kitchen (microwave, coffee machine (for a fee) and fridge) make up the contents of the room. The beauty of this is that there are supermarkets local for food and drinks necessary to make your stay comfortable. The fridge is stocked with minibar items that come with a cost. We put our stuff on the bottom shelves and left theirs alone. During the summer period of 15th June to 15th September, the hotel offers access to a swimming pool and terrace area. Terrace area is equipped with sun loungers chairs and parasols to make sunbathing practical and comfortable. Pool is small but is a welcome addition on the very warm days. This is open 11am to 8pm. As for access to the hotel, it is on metro line 5 (nearest stop ciudad lineal) and the hotel is approx a 5-10 minute walk. This was fine for me and my partner. Access to the popular touristy nightlife such as Sol was about 15-20 minutes away via the metro. Metro is great for access around the city and too and from the airport. There is quite a busy yet modest nightlife in Ciudad Lineal area for those happy to remain in the area.

    Stayed in June 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Group
    • Suite (3 Adults)
    • Stayed 1 night

    We were given a room on the ground floor. Had no windows whatsoever. Only a strip of skylight which opened at the ground level of the foot-path outside. Felt terribly suffocated and claustrophobic being cooped up like that. Will recommend only if one has to use it for a few hours between flights.

    Convenient for commuting to and fro from the airport, just about 6 kms. Roadside parking is mostly available as the hotel is located in the by-lanes of a sparsely populated residential / commercial area.

    Stayed in June 2017

  • Reviewed: 22 May 2017

    • Business trip
    • Family with young children
    • Suite (3 Adults)
    • Stayed 4 nights

    The breakfast was cold (scrambled eggs, sausages) and cheese and ham was dry in the later morning. But in the early morning (8) was good. The hotel wrote, that toiletware is in the room, but it was only comb, cap and tissue, not shampoo, lotion as I thought.

    Very kind and helpful persons, they exacly try to help in every situation. The room was big and very comfortable. The beds are super. Microwawe in the room, big fridge. The hotel is close to the city center by metro line 5. There are a lot of market, cafeteria, and a mall.

    Stayed in May 2017

  • Reviewed: 17 March 2017

    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    very small bathrooms which need some renovation missing fresh squeezed orange juice at breakfast

    wifi speed large rooms location close to an Area with many shops and restaurants variety breakfast, fresh fruits

    Stayed in March 2017

  • Reviewed: 28 February 2017

    • Leisure trip
    • Family with young children
    • Suite (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Bathrooms were very small and gross. Breakfast did not get replinished three different days, each with at least an hour left before breakfast closed. (And you had to pay extra for the breakfast.)

    Lady at front desk was very friendly and helpful. Location within walking distance to a metro station.

    Stayed in February 2017

  • Reviewed: 29 November 2016

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 6 nights
    • Submitted via mobile

    The sofa bed was noisy but comfortable

    Friendly welcoming staff. The breakfast was very delicous and the person in charge there was very attentive and friendly. We enjoyed our stay. Thank you!

    Stayed in November 2016

  • Reviewed: 3 November 2016

    • Leisure trip
    • Couple
    • Eco Suite
    • Stayed 1 night

    Despite a double room, we only had 1 towel and the shower head was broken. Bookings.com states there is a shuttle to the airport, but when we arrived we were told there was not. The cab fee cost us more than if we had stayed near the airport.

    The staff was very friendly.

    Stayed in October 2016

  • Reviewed: 26 October 2016

    • Leisure trip
    • Couple
    • Suite (4 Adults)
    • Stayed 1 night

    Nothing really wrong but nothing really excellent too.

    It is budget hotel and therefore there is compromise between price and quality. Shortly speaking: Very good but definitely not excellent.

    Stayed in October 2016

  • Reviewed: 5 October 2016

    • Leisure trip
    • Family with young children
    • Suite (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The Pool is only open in the summer, and shuts from September 16, which when it is 30 degrees still is ridiculous. No tea and coffee making Facilities in the room, only nespresso at €1.50 per drink. The Facilities were pretty basic and corners cut on the finish, so a couple of lights didn't work, shower screen not big enough etc

    Great sized rooms, close to shops and parks and the city metro system

    Stayed in October 2016

  • Reviewed: 6 September 2016

    • Leisure trip
    • Group
    • Eco Suite
    • Stayed 3 nights

    Lacking drinks bar at the pool on the roof. Prices expensive in the hotel bar downstairs

    The room were very spacious - not many rooms in the hotel so feels quite personal. Always space at the roof top pool.

    Stayed in September 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 6 nights

    the hotel wasn`t in the most attractive neighbourhood but we felt safe when travelling late at night.

    the room was cleaned every day with bed sheets and towels also changed daily. The air con was excellent. The reception staff were very helpful and spoke excellent English .It was in a handy location for the excellent Metro system (both football stadiums easy to get to and city center just 20 mins away) There was a good selection of local bars and restaurants all in all i would recommend it.

    Stayed in August 2016

  • Reviewed: 2 September 2016

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 8 nights
    • Submitted via mobile

    Our booking was cancelled without notice first time round and second time round they didn't want to reimburse for difficult time at all. Lady was very rude about wanting plate from kitchen in our room and were very stingy with toiletries and towels Also tea and coffee was all at charge ridiculous

    Pool and room size good

    Stayed in August 2016

  • Reviewed: 29 August 2016

    • Leisure trip
    • Family with older children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night
    • Submitted via mobile

    The pool didn't have enough sun beds for all the people that were using the pool and there were a few broken sunbeds too.

    Perfect for larger families with lots of space and nice to all be staying in the same room. Nice local restaurants and pool was great. The staff were very helpful who booked us an early morning transfer to the airport. They also spoke good English.

    Stayed in August 2016

  • Reviewed: 3 August 2016

    • Leisure trip
    • Family with older children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 2 nights
    • Submitted via mobile

    The only negative, was that it was not very close to downtown, but public transportation was very accessible.

    Excellent Hotel. It is difficult to find large rooms in Europe, but this hotel had a rom to accommodate five with lots of space. The pool area was also very nice.

    Stayed in July 2016

  • Reviewed: 6 July 2016

    • Leisure trip
    • Family with older children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 7 nights

    Let me begin with the rooms have dirty walls and the facility is very run down. The beds squeak loud every time you move and they are very uncomfortable.The bathrooms are extremely small and falling apart baseboards have rust and missing pieces.The shower walls have mildew and the showers get clogged while showering and the water splashes all over the walls because there is no door on the shower and it was a bad design. On the first evening I expressed the clogging issue and nothing was done. I requested for an iron and they told me to come and get it.On the third night of my 7 day stay I checked out and checked into another Hotel.I would have left the 1st night but we arrived late and went straight to sleep,we had our tour guide picking us up for a tour out of Madrid.We returned very late that evening.On the third night we checked out and into another hotel. Standards of this hotel are very low. .

    Stayed in June 2016

  • Reviewed: 8 May 2018

    • Leisure trip
    • Group
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night

    Bathroom was too small & no shower door so the floor became very wet.

    Friendly staff & close to a Metro station.

    Stayed in May 2018

  • Reviewed: 26 April 2018

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night

    Location is away from the city.

    Big room that accommodated my family. Beds were comfortable.

    Stayed in April 2018

  • Reviewed: 26 April 2018

    • Business trip
    • Couple
    • Eco Suite
    • Stayed 5 nights
    • Submitted via mobile

    Add electric kettle to kitchenette. Give complementary water, coffee!

    Clean, proximity to station

    Stayed in April 2018

  • Reviewed: 14 April 2018

    • Leisure trip
    • Family with young children
    • Suite Duplex (5 adults + 1 child)
    • Stayed 5 nights
    • Submitted via mobile

    Na

    Staff helpfull and the hotel have good facilities like babysitting

    Stayed in April 2018

  • Reviewed: 27 March 2018

    • Leisure trip
    • Family with young children
    • Suite Duplex (6 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Beds were too firm

    Very spacious

    Stayed in March 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Spacious rooms with large bed, well equipped. Friendly and helpful staff (specifically Susana). Great location near to the metro.

    Stayed in March 2018

  • Reviewed: 21 February 2018

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night
    • Submitted via mobile

    All great

    Amazing space for a family of 5. I didn’t expect the suite to be so spacious and well equipped

    Stayed in February 2018

  • Reviewed: 26 January 2018

    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 3 nights
    • Submitted via mobile

    25 mins from city center via metro

    good value for money

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom, was very little and old

    Stayed in January 2018

  • Reviewed: 1 December 2017

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 1 night

    Place was used. Bathroom fan dirty, worn out sofa, loose outlets, plastic on lightcover fixture was melted

    Stayed in November 2017

  • Reviewed: 10 October 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    No restaurant or bar available.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Family with young children
    • Eco Suite
    • Stayed 1 night
    • Submitted via mobile

    Tiny bathroom compared to the big bedroom space

    Huge rooms Reception was very helpful

    Stayed in September 2017

  • Reviewed: 29 September 2017

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    The receptionists especially Pedro were very helpful.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (6 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    The pool was a little small

    It was very clean and big room, very comfortable.

    Stayed in August 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 5 nights

    I was charged for a coca cola which i had replaced.

    Stayed in September 2017

  • Reviewed: 2 September 2017

    • Leisure trip
    • Couple
    • Grand Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was only 2 plates and two cups!

    The room was very comfortable and large. Bed excellent.

    Stayed in August 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Group
    • Suite Duplex (6 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Just location, getting in and out of the centre was quite a trip every day

    Hotel was lovely, pool was also really nice. Staff were so helpful too

    Stayed in August 2017

  • Reviewed: 3 August 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing to like there

    Stayed in August 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 3 nights
    • Submitted via mobile

    The pool could be bigger, need cutlery in the rooms.

    The duplex room was lovely and spacous

    Stayed in July 2017

  • Reviewed: 30 June 2017

    • Business trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night

    Wonderful place, convenient neighborhood, many restaurant and bar at nearby area.

    Stayed in June 2017

  • Reviewed: 24 June 2017

    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 1 night
    • Submitted via mobile

    Beds need to be more comfortable. Need better blankets

    Very nice layout and decor of the room.its unlike other hotels. Feel at home.

    Stayed in June 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Breakfast too expensive

    Stayed in June 2017

  • Reviewed: 5 June 2017

    • Leisure trip
    • Couple
    • Eco Suite
    • Stayed 4 nights

    Located close to the metro station for quick and easy access to the city centre.

    Stayed in June 2017

  • Reviewed: 29 May 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    My ac git broken and they did not fix it

    Stayed in May 2017

  • Reviewed: 24 April 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Male reception staff wasnt particularly friendly or helpful throughout our stay.

    Stayed in April 2017

  • Reviewed: 26 October 2016

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 6 nights

    The cleaning of the room. There was some dast in the room.

    The room design and comfort for the family.

    Stayed in October 2016

  • Reviewed: 13 September 2016

    • Leisure trip
    • Family with older children
    • Suite (4 Adults)
    • Stayed 5 nights

    the breakfast could be of a bit higher quality, yet variety is good

    large room, very clean, quiet, the pool was nice also

    Stayed in August 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The pool and deck chairs. Need upgrading

    Location

    Stayed in August 2016

  • Reviewed: 19 August 2016

    • Leisure trip
    • Family with young children
    • Suite (4 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Geat location. Staff were very friendly. Decent for what you pay.

    Stayed in August 2016

  • Reviewed: 11 August 2016

    • Leisure trip
    • Family with older children
    • Suite (4 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    Very clean, staff very helpful. Pool great. Terrace lovely

    Stayed in August 2016

  • Reviewed: 6 August 2016

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 7 nights
    • Submitted via mobile

    One bathroom and toilet to be shared by six people is a joke

    Stayed in August 2016

  • Reviewed: 22 July 2016

    • Leisure trip
    • Family with young children
    • Suite (3 Adults)
    • Stayed 2 nights

    ROOM SIZE IS AMAZING BUT BATHROOM SIZE IS THE PITS

    BREAKFAST WAS GOOD

    Stayed in June 2016

  • Reviewed: 1 July 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Was very comfortable the rooms! The space was bigger than others four hotel I visit in different part of Europe. Was the shippest!

    Stayed in June 2016

  • Reviewed: 22 June 2016

    • Leisure trip
    • Family with young children
    • Suite Duplex (4 adults + 2 children)
    • Stayed 4 nights

    The bathroom is rather small.

    Spacious room enough for a family with three kids to stay. Access to the metro is good.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 May 2016

    • Business trip
    • Family with young children

    The breakfast was not very good. A limited selection especially for someone looking to avoid a lot of carbohydrates and sugary foods.

    The room that we stayed in had a loft which was great for the children!

  • Reviewed: 3 April 2016

    • Business trip
    • Solo traveller

    details could be better managed smaller repairs and renovation needed (shower and sink) mattress is not adequate standard for 4 star hotel

    friendliness of staff very large room very conveniently located to calle Alcalá with loads of restaurants

  • Reviewed: 1 March 2016

    • Leisure trip
    • Family with young children

    The walls of the hotel are very dirty, the beds aren't comfortable, the toilet was very small and the noise of people passing on the street was annoying at night.

    The staff is very friendly and helpful.

  • Reviewed: 20 October 2015

    • Leisure trip
    • Family with young children

    The staff - had a huge argument with one of them that had no idea how customers should be treated The room - it was freezing cold, the walls are a disgrace, the bathroom is ridiculously small, the way the shower is built makes the water go literally everywhere in the bathroom The location - is really not good Over priced Photos are totally deceiving

    Nothing, really

  • Reviewed: 12 October 2015

    • Leisure trip
    • Group

    don't park on the street in-front of the hotel. Crazy neighborhood. Someone just scratch our rented van from front fender to rear part.

    big hotel rooms...

  • Reviewed: 3 October 2015

    • Leisure trip
    • Family with young children

    Rooms need maintanace.

    Clean and spacious rooms. Very friendly staff, attentive and speak English. Very good breakfast. Rooms need some serious repair work otherwise the place would be perfect.

  • Reviewed: 3 August 2015

    • Leisure trip
    • Family with young children

    The pool opened at 11 hours for families with small children its a bit late. There were not that many chairs to sit on in the pool area

    friendly staff, good location, nice and big room, lovely breakfast

  • Reviewed: 6 June 2015

    • Solo traveller

    No keyed late night access, small toilet and no door on shower. Some minor room repairs needed.

    Large comfortable room with a stocked minibar and air conditioning

  • Reviewed: 31 May 2015

    • Leisure trip
    • Family with older children

    Electrics in room attended to come out of wall and mezzanine area very high, so probably not suitable for families with younger kids. Rooms very echoey so if the hotel was full could be noisy (not much outside noise however).

    Stayed in a six person suite with a mezzanine bed area, which was very spacious with A/C. Fridge (to for pay minibar drinks), microwave and Nespresso coffee machine (2 euro per pod used) provided, all of which was very useful. Staff very helpful both on email before holiday and during stay- especially Paco. Outside area to sit and have a drink. Good public transport links (buses and metro). Plenty of places to eat nearby (Gino's Italian very good value and tasty). Shuttle from airport (25 euros if you ask for a shared service).

  • Reviewed: 9 April 2016

    • Leisure trip
    • Solo traveller

    Breakfast was expensive and very poor, no slippers in the room that has only tile floor, loud pipes woke me up at night

    Friendly staff, big room

  • Reviewed: 22 November 2015

    • Leisure trip
    • Group

    Great room excellent value for money. Great location to metro .staff all very helpful when asked.

  • Reviewed: 16 November 2015

    • Leisure trip
    • Family with young children

    Poor furniture, lack of facilities and etc.

  • Reviewed: 1 November 2015

    • Leisure trip
    • Family with young children

    The price was good.

  • Reviewed: 26 October 2015

    • Leisure trip
    • Group

    Very friendly staff who helped out places to visit and eat

  • Reviewed: 2 October 2015

    • Leisure trip
    • Solo traveller

    Some of the staff behaviour - they should be more receptive to the needs of the lodgers.

    Some of the staff were more accommodative then other.

  • Reviewed: 22 August 2015

    • Leisure trip
    • Family with older children

    Besides the poor level of english, the period of time that the pool was open ( from 11 clock on!).

    The room was enough for a family.

  • Reviewed: 11 August 2015

    • Leisure trip
    • Couple

    The swimming pool is disappointing and the shower bathroom not very comfortable

    Big spacious rooms and bed.

  • Reviewed: 27 June 2015

    • Leisure trip
    • Family with young children

    Not many restaurants aurond The Hotel.

    Near the metro, green line to center of Madrid. Pool on the roof. Free parking.

  • Reviewed: 2 June 2015

    • Leisure trip
    • Family with young children

    welcoming staff

  • Reviewed: 6 May 2015

    • Leisure trip
    • Family with older children

    broken hare dryer

    Design of the hotel, Kind and helpful staff

  • Reviewed: 1 May 2015

    • Leisure trip
    • Family with older children

    Location and staff. Bathroom was small and run down. Lots of water damage from the shower. Bad design.

    Room was spacious.

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