Santa Leonor, 24, San Blas, 28037 Madrid, Spain
#354 of 434 hotels in Madrid
Guests' ChoiceBased on 239 hotel reviews
7.9Cleanliness
8.2
Comfort
8.1
Location
7.9
Facilities
7.8
Staff
8.9
Value for money
7.9
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 April 2024
Nora
SpainHad to pay for coffee in the room
Big rooms and clean.
Stayed in April 2024
Reviewed: 6 April 2024
José
GermanyThe bad was not giving enough hot water
Not very clean
Stayed in April 2024
Reviewed: 13 March 2024
Warren
New Zealandit was all good, shops, transport, parking,.etc
Staff are amazing. Reception ladies were incredibly helpful and made our stay special. Huge thanks.
Stayed in March 2024
Reviewed: 10 March 2024
Nur
TurkeyThe beds are extremely uncomfortable, bathroom is too small
Clean, enough space, kind staff, close to metro station
Stayed in March 2024
Reviewed: 5 March 2024
Luis
Spainbed were unconfortable
Huge room, clean and equiped with glasware and cutlery
Stayed in March 2024
Reviewed: 19 February 2024
Robert
Czech RepublicThe hotel clearly has better times behind it or ahead of it. We had a room for four, with one double bed consisting of an extremely uncomfortable, saggy sofa bed. The walls between the rooms were thin (or we were unlucky to have overly noisy neighbours), and the bathroom and toilet were small in proportion to the space of the room. I don't recommend taking a room on the ground floor (which we got), as there is a lot of street noise coming through the windows from people walking or standing around. However, our stay was very short (one night) and, given the early flight, without breakfast, so it's possible that the hotel has qualities we couldn't get to know.
The location is quite good, quite close to the airport (we used Uber). There is a metro, shops and restaurants nearby - both fast food and local businesses.
Stayed in February 2024
Reviewed: 11 February 2024
Ana
LuxembourgSpacious
Clean
Stayed in February 2024
Reviewed: 30 January 2024
Marcelo
United StatesBathroom had little water damage but it was clean and functional
Clean and spacious
Stayed in January 2024
Reviewed: 15 January 2024
Sinan
TurkeyThe beds were a bit uncomfortable especially the couch bed. And the hot water was very limited.
The staff were super friendly and helpful for the whole time. They helped us with basically anything. Rooms and bathrooms were clean.
Stayed in November 2023
Reviewed: 3 January 2024
Javier
SpainRooms furniture was dated, some were damaged and bathrooms too small
They guy at front desk was extremely helpful
Stayed in January 2024
Reviewed: 19 December 2023
Mohammadamin
GermanyNoisy
Good staff location
Stayed in December 2023
Reviewed: 13 November 2023
Cheryl
United KingdomLocation to city centre
Stayed in November 2023
Reviewed: 12 November 2023
Robert
RomaniaThe room , bathroom very small and they have a boiler. And the hot water is very limited.
Nothing…
Stayed in November 2023
Reviewed: 9 November 2023
Laidlaw
United KingdomNothing much not to not like.
Clean and modern with friendly staff
Stayed in November 2023
Reviewed: 26 October 2023
Thitarat
ThailandSmall bathroom
Staff are nice and helpful
Stayed in October 2023
Reviewed: 20 October 2023
Hui-fen
TaiwanThe location is a little bit far from the shopping area in Madrid.
Hotel is very nice to prepare the picnic bag for us when we need to leave for the airport in the early morning before the breakfast time. Thanks
Stayed in October 2023
Reviewed: 20 October 2023
Lochrie
United KingdomNothing
Location was perfect for our needs, room was large and clean.
Stayed in October 2023
Reviewed: 18 October 2023
Marija68
SerbiaBathrom
Room
Stayed in October 2023
Reviewed: 25 September 2023
Southwest
United KingdomNo complimentary tea or coffee in room, no cutlery but staff were happy to provide from the restaurant.
Spacious comfortable room and bed
Stayed in September 2023
Reviewed: 23 September 2023
Anne
AustraliaNothing
Very helpful friendly staff. Good choice for breakfast Good clean room etc.
Stayed in September 2023
Reviewed: 22 September 2023
Morag
United KingdomA bit too far out of town in an okay area but .. Pool closed 15th September. No food of an evening .
Huge room could accommodate 4 easily.
Stayed in September 2023
Reviewed: 22 September 2023
Robinson
AustraliaThe shower is broken. The only way to have a shower is by holding it in one hand and soap in one hand. The shower is designed to hang from the wall. 1 piece is lost. No person has repaired this. This indicates that management do not audit the rooms. Broken showers are too common in hotel rooms.
Good location, friendly staff
Stayed in September 2023
Reviewed: 11 September 2023
Grethel
ItalyNot pet friendly
Carmen was nice.
Stayed in September 2023
Reviewed: 10 September 2023
Linda
NetherlandsBreakfast is late if you need to leave early (8:00) Some chairs at swimming pool are broken.
Location, parking facilities, swimming pool, comfortable beds, big room, great breakfast, friendly staff.
Stayed in August 2023
San Bernardino, USA
San Jose, USA
Atlanta, USA
Laverton, Australia
Vragolija, Kosovo
Montecatini Terme, Italy
New York, USA
Gili Trawangan, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content