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Reviews of El Castell De Ciutat - Relais & Chateaux 4 stars

Crta. N260 Km 229, 25700 La Seu d'Urgell, Spain

#1 of 17 hotels in La Seu d'Urgell

Guests' Choice

Review score

Based on 530 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9

  • Location

    9.2

  • Facilities

    9

  • Staff

    9.5

  • Value for money

    8.2

  • Free WiFi

    7.4

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Showing 1 - 75

  • Reviewed: 11 July 2018

    8.3
    An excellent place which makes the stay in La Seu d'Urgell a great experience.
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 2 nights

    I would recommend replacing the unmovable shower and think of some solution to allow fresh air during the night without air-condition (it is not safe to leave the current balcony doors open). I didn't like the upper restaurant which I found pretentious and unjustifiably expensive.

    Great location and natural settings. Excellent access and parking lot. Nice pool and beautiful gardens. A spacious and conformable room.

    Stayed in July 2018

  • Reviewed: 10 July 2018

    7.9
    very good, probably the best in town, but needs upgrades.
    • Business trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights

    Hard to believe that there was no way to have coffee before breakfast service began at 8AM, and even then only with breakfast. No way to get coffee if you want to get an early start? This would be so easy to fix. A hot pot for tea or instant coffee in the room is not what one expects for a hotel in this category. Also all the lights in the room had such low wattage that it was difficult to read by them.

    fabulous views, great location, very good restaurant with great wine list.

    Stayed in July 2018

  • Reviewed: 24 April 2018

    10
    Dreamy place in the foothills overlooking an idyllic valley.
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    I like a king bed but that is hard to come by in Europe. Otherwise nothing to note negatively.

    Staff is very pleasant and accommodating. Fluent in English.

    Stayed in April 2018

  • Reviewed: 31 January 2018

    9.6
    Great hot-tubs at the spa with a tremendous view over the...
    • Leisure trip
    • Solo traveller
    • Attic Double Room with Spa Access
    • Stayed 2 nights

    The air was too hot at the pool, almost like a sauna, was impossible to enjoy the swimming. Not enough of treadmills at the gym, had to wait a queue.

    Great hot-tubs at the spa with a tremendous view over the mountains and the valley, would not come out for hours.)) Rooms were kind of basic, but ok. Spacious and clean bathroom. Delicious breakfast.

    Stayed in January 2018

  • Reviewed: 4 December 2017

    9.6
    A very pleasant stay, slightly tarnished by limited restaurant choice.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Since this was birthday celebration were very disappointed to find that the gourmet restaurant was closed for the season, whilst the food in the Katia restaurant was pleasant enough, it fell short of the standard of the hotel particularly when the same limited lunch time menu was on offer in the evening. It was hardly the dinning experience we were looking for and we might have booked an other hotel had we known this prior to booking. On a brighter note the wine list is interesting and extensive.

    We booked this hotel for a birthday celebration. The hotel is very comfortable, the facilities including the spa are terrific. The staff were so pleasant and very attentive. Would visit again, especially in the summer, so as to enjoy the many out door activities centred/arranged by the hotel.

    Stayed in December 2017

  • Reviewed: 29 September 2017

    9.6
    Great setting
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 5 nights

    There was a hidden drawer in the side chest, where my husband accidentally and unconsciously put his wallet & car key. Next morning we couldn't find the wallet and key. We checked everywhere in the room and baggage. We even asked for a service to open the car, hoping the stuff was left in the car, in vain. It was only the end of day, after all followup chores with the rental car and credit cards etc, when we said "let's go to spa at least", my husband's arm&hand again unconsciously reached "there". The ending was a great relief, but I didn't mind not having the entire drama at all, if only there wasn't such a thing like a hidden drawer.

    The setting in the nature and farms enjoyed walks and local hikes. The views from the room, terrace (restaurant), and the spa were always beautiful and often breathtaking. The port served in room port was a surprise and pleasure. The sangria from the bar was the best among all we tried in hotels and restaurants during our 2-wks trip spain.

    Stayed in September 2017

  • Reviewed: 23 September 2017

    10
    Hot tub with a spectacular view!
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    The swimming pools and spa facilities. We booked a one night stay after a long journey on the motorbike. I wanted a hotel that had a swimming pool so we could enjoy a swim at the end of a long day - they had two pools and a hot tub overlooking the moutains; perfect! Our room was comfortable and quiet and the hotel restaurant was nice. An excellent stop over.

    Stayed in September 2017

  • Reviewed: 11 September 2017

    9.6
    Superb in every way - top notch stay!
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    Excellent location, beautiful views and a short walk into Seu d'Urgell. The standards of service were impeccable, all of the staff we met are very praiseworthy. The gastronimique restaurant was very special, and the bistro was also exceptional. It comes at a price, but we shall return to enjoy it once more.

    Stayed in September 2017

  • Reviewed: 8 September 2017

    10
    Everything in this hotel is at the highest class.
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Everything in this hotel is at the highest class. Exeptional view, location and gardening! The place is located next to a castle which is accesible to the guests!

    Stayed in September 2017

  • Reviewed: 25 August 2017

    9.6
    Nice experience
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    The spa wasn't that well as I expected. It was pretty small actually. We booked for one big bed but they just put two twins bed together and put a cover on it acting like a queen size bed.

    The location is pretty nice. Having breakfast with a magnificent view is such an unforgettable experience! The pools were clean and well maintained. Overall, I highly recommend this place if you wanna totally relax!

    Stayed in July 2017

  • Reviewed: 24 June 2017

    10
    Hotel's restaurant was very good.
    • Leisure trip
    • Family with young children
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Hotel's restaurant was very good. Service was great. People were very accommodating. Rooms were nice with balconies and good views. Gym was decent. Price was good for what we got.

    Stayed in May 2017

  • Reviewed: 12 June 2017

    9.2
    Tasteless fancy food
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The food

    The hotel itself was lovely and the staff excellent however the food both for dinner and breafast was very ordinary considering the type of hotel and price The quality of ingredients was very average and what seemed to be interesting dishes turned out to be tasteless Such a shame the chef has not got his taste buds working --mass produced large hotel style food. Ok for a wedding or function but disappointing when having a special holiday

    Stayed in June 2017

  • Reviewed: 11 June 2017

    9.6
    What a beaut
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Leaving

    Everything about this hotel was superb, we had booked an attic room and was given a downstairs room with fantastic views over the town and mountains beyond, the spacious room was really nice with king size bed and super soft bed linen, fridge/mini bar AND a kettle- such a rarity in Spain. The 2 pools & hot tubs were a great way to unwind & relax after motorbiking through some fantastic roads and the staff were so friendly and really made you welcome, definitely would rebook when this way again.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    9.6
    Great location and nice hotel.
    • Leisure trip
    • Couple
    • Junior Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The furniture in the room was old and not stylish.

    Location is great, the room was big with great view. Breakfast was very good with amazing view of the valley and mountains. The hotel's staff was bery kind and helpful.

    Stayed in June 2017

  • Reviewed: 26 May 2017

    6.7
    Misleading web site
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Misleading web site. The dining room in the castle is used by tour groups which means several times a week ordinary guests have to eat in a very basic dining room. The spa was broken when we stayed. Poor value for money

    Helpful staff

    Stayed in May 2017

  • Reviewed: 22 April 2017

    8.3
    Charming place
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Wifi connection in the room was a disaster, non existing pretty much. Also, there are clear signs of flooding, that still need to be addressed. Also, the property needs to be renovated to be brought up to higher standards which it deserves.

    The staff was exceptional. Great service. We were upgraded to a bigger room which was very nice of them. The castle is beautiful and charming. The property is quite with amazing views of the mountain and the city. Free mini bar replenished daily. Nice pool and spa facilities. Breakfast with phenomenal views. Overall it's a beautiful place and we Never regretted our choice. 30 minute drive to Andorra and about 45 mins to skiing facilities.

    Stayed in March 2017

  • Reviewed: 21 November 2016

    9.2
    Beautiful grounds, great location, large stately like rooms
    • Leisure trip
    • Solo traveller
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    The Shower/bath & bathroom was a little outdated, clean nonetheless.

    Nice Large rooms, stately like. I am a light sleeper & it was great to have a room that had a 2nd internal door in the room. Clean, great location & nice spa - with good opening hours unlike some other Spanish hotels I have stayed at only opening Sauna's etc for limited times. Nice terrace & view. Beautiful castle grounds.

    Stayed in November 2016

  • Reviewed: 10 November 2016

    10
    A Relaxing Stay
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 7 nights

    All the staff were friendly and helpful, the reception staff were particularly good with giving information on the area, advising on walks etc. The indoor pool was lovely, with warm towels, bathrobes and slippers provided. The hotel is within easy walking distance of La Seu d'Urgell and is built in the grounds of the Castell de Ciutat, which they use for special functions and concerts. It's well worth taking the time to walk around and explore the castle grounds and battlements, which has splendid views over the countryside. Oh and the minibar stocked with soft drinks, water and beer is free!

    Stayed in October 2016

  • Reviewed: 15 October 2016

    7.9
    switch off and enjoy
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    awfully slow internet. the Hotel said they would be upgrading soon, but if you are a wifi user, you will suffer from spotty service that disconnects every 2 minutes

    very good food, superbly friendly and accomodating staff. they booked our activities for the whole week and supported us through all the steps of interacting with horse-riding, tennis coaches, baloon riding, hiking

    Stayed in October 2016

  • Reviewed: 8 October 2016

    9.6
    Perfect value for a 4*
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night

    The staff helped with the luggage to the upstairs room, but when the next renovation, to consider installing elevator. Dinner food in the restaurant .....

    Very good value for the money. Excellent location to start the East Pyrenees journey , free mini-bar, restaurant attached allowing to expand the board with dinner, friendly staff, free parking. To advertise La Seu d'Urgell for Israeli tourists and the history of the Jewish community

    Stayed in September 2016

  • Reviewed: 24 September 2016

    5.8
    Excellent restaurant, good swimming pools (indoor and...
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Dated and tired decor. Wi-fi not working for the full 2 day stay. Very poky bathrooms. Noise from neighbouring rooms very evident. Not up to the high standard of the restaurant and not Relais Chateau standard

    Excellent restaurant, good swimming pools (indoor and outdoor) and nice grounds

    Stayed in September 2016

  • Reviewed: 21 September 2016

    9.6
    A great place to stay on the way to or from Andorra
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night

    Difficult to find plugs to charge laptop.

    The location is spectacular with a stunning view from the breakfast dining room. The cuisine in the restaurant was of a high standing.

    Stayed in September 2016

  • Reviewed: 25 August 2016

    9.2
    Nice hotel and calm relaxing surroundings
    • Leisure trip
    • Couple
    • Attic Double Room with Extra Bed and Spa Access
    • Stayed 3 nights

    The rooms in the second floor were a bit old, still good though. I had some difficulties with my travel, not related to the hotel. So I was expecting an upgrade. It didn't come... .

    Breakfast buffet was very nice, good selection and fresh products. Attractive location and lots of green all around. Very good service in general throughout the property.

    Stayed in August 2016

  • Reviewed: 16 August 2016

    4.2
    A 1970's motel, ageing poorly, with pokey room small...
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    A 1970's motel, ageing poorly, with pokey room small window and almost unusable cramped shower. Vastly overpriced and a disservice to the Relais Chateaux brand. The 'Castel' is separate and locked. Badly misled.

    Stayed in August 2016

  • Reviewed: 30 July 2016

    7.1
    Impression of top hotel in Pyrenees.
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 2 nights

    Great outlook, lovely and helpful staff but the place is tired and the staff unorganised. Worn carpets, broken pool rail - all OK but no longer 5 star.

    Stayed in July 2016

  • Reviewed: 16 June 2018

    10
    Absolutely fabulous!
    • Leisure trip
    • People with friends
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to dislike!

    Absolutely fabulous!

    Stayed in June 2018

  • Reviewed: 23 May 2018

    10
    Absolutely spotlessly clean everywhere!
    • Leisure trip
    • People with friends
    • Double Room with Terrace and Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Nothing about hotel but spa staff were difficult to find.

    Absolutely spotlessly clean everywhere! Lovely hotel and food.

    Stayed in May 2018

  • Reviewed: 21 May 2018

    9.6
    Very enjoyable
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    No wine in the mini bar

    Stayed in May 2018

  • Reviewed: 20 May 2018

    9.6
    Wonderful 2 nights. Great takeoff point to visit Andorra
    • Leisure trip
    • Group
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Rooms could use more storage

    Fantastic views, helpful staff, good restaurants

    Stayed in May 2018

  • Reviewed: 14 February 2018

    8.8
    All good, bad - no hdmi/tv, usb/tv. Very expensiv.
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    no hdmi/tv, usb/tv. Very expensiv.

    All good, bad - no hdmi/tv, usb/tv. Very expensiv.

    Stayed in February 2018

  • Reviewed: 30 January 2018

    10
    The restaurant is excellent with top class food and wine
    • Leisure trip
    • Family with young children
    • Attic Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    The restaurant is excellent with top class food and wine

    Stayed in January 2018

  • Reviewed: 1 January 2018

    9.6
    Historic site, nice views and incredible staff and...
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    None

    Historic site, nice views and incredible staff and facilities

    Stayed in January 2018

  • Reviewed: 20 November 2017

    8.3
    Nice
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant was too expensive and wine selection not accurate for what is in the menus

    Amazing facilities

    Stayed in November 2017

  • Reviewed: 20 November 2017

    10
    Very pleasant weekend stay in beautiful location
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Lovely location, very nice facilities and friendly staff.

    Stayed in November 2017

  • Reviewed: 22 September 2017

    8.3
    Very friendly and helpful staff on reception and in...
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Service in the bar was poor.

    Very friendly and helpful staff on reception and in downstairs restaurant.

    Stayed in September 2017

  • Reviewed: 28 August 2017

    8.8
    Perfect !
    • Leisure trip
    • Solo traveller
    • Attic Double Room with Spa Access
    • Stayed 1 night

    Perfect !

    Stayed in August 2017

  • Reviewed: 7 August 2017

    10
    El Castell De Ciutat - A nice stopover in the Pyrenees
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    Our stay was wonderful and we really enjoyed the spa and sauna. The staff were friendly and courteous.

    Stayed in July 2017

  • Reviewed: 4 August 2017

    9.6
    Beautiful view from this property!
    • Leisure trip
    • Family with young children
    • Attic Double Room with Spa Access
    • Stayed 2 nights

    The views from this property are amazing!

    Stayed in August 2017

  • Reviewed: 1 August 2017

    8.8
    Staff were very friendly and very helpful.
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Room was hot. Dinner was average and expensive

    Staff were very friendly and very helpful. Great hiking in the area

    Stayed in July 2017

  • Reviewed: 28 June 2017

    10
    Variety and Quality anof food at dinner an breakfast was...
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Variety and Quality anof food at dinner an breakfast was limited compared to most Relais hotels but was priced accordingly

    Stayed in June 2017

  • Reviewed: 25 June 2017

    10
    Excellent 2-night stay
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful location and ideal for touring the area and Andorra

    Stayed in June 2017

  • Reviewed: 14 June 2017

    10
    Always friendly staff.
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 1 night

    Always friendly staff. It's 'old school' in values and decor. Pools etc were great.

    Stayed in June 2017

  • Reviewed: 5 June 2017

    10
    Very helpful and attentive staff.
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Very helpful and attentive staff. Always a pleasure to stay here.

    Stayed in June 2017

  • Reviewed: 7 April 2017

    10
    Everything was perfect.
    • Leisure trip
    • Couple
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect. The staff was unbelievable:Jonathan,Irene,Carla,Diego....

    Stayed in April 2017

  • Reviewed: 15 March 2017

    8.8
    The staff were exceptionally friendly and helpful.
    • Leisure trip
    • Solo traveller
    • Attic Double Room with Spa Access
    • Stayed 3 nights

    WiFi did not extend to the bedroom in which there were no spare power points.

    The staff were exceptionally friendly and helpful.

    Stayed in March 2017

  • Reviewed: 21 November 2016

    10
    Relaxing, didn't get time to use the spa unfortunately
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Restaurant menu was average

    Old fashioned warm and cosy room with a fantastic view of the mountains.

    Stayed in November 2016

  • Reviewed: 12 November 2016

    7.9
    Not enough Food options and
    • Leisure trip
    • Family with young children
    • Double Room with Terrace and Spa Access
    • Stayed 3 nights
    • Submitted via mobile

    Not enough Food options and Too late dinners, specially for children.

    Stayed in October 2016

  • Reviewed: 3 November 2016

    9.6
    Recommended
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    great breakfast, good restaurant, nice ambience

    Stayed in October 2016

  • Reviewed: 28 September 2016

    5.8
    Breakfast and Pool
    • Leisure trip
    • Couple
    • Junior Suite with Spa Access
    • Stayed 6 nights
    • Submitted via mobile

    Service was a bit low

    Breakfast and Pool

    Stayed in September 2016

  • Reviewed: 28 September 2016

    9.2
    Great location
    • Leisure trip
    • Couple
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    WIFI not very good No vegetables with the duck dish

    Outside Jacuzzi was fantastic with unbelievable views over the mountains

    Stayed in September 2016

  • Reviewed: 10 September 2016

    10
    Thoroughly enjoyed our stay!
    • Leisure trip
    • Group
    • Double Room with Terrace and Spa Access
    • Stayed 1 night

    Couldn't have been better! Thoroughly enjoyed the stay. Wonderful views and friendly staff. Will be back for sure.

    Stayed in August 2016

  • Reviewed: 7 August 2016

    8.3
    Comfortable and Relaxing stay
    • Leisure trip
    • Family with older children
    • Attic Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast buffet is poor Slow internet connection

    The spa and gym are great. Views are spectacular Food is excellent

    Stayed in August 2016

  • Reviewed: 22 July 2016

    9.2
    Food was fantastic.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Bed was very hard.

    Food was fantastic. Pool and spa were wonderful. View was amazing.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 May 2016

    9.6
    The hotel is extremely well kept and the buildings and...
    • Leisure trip
    • Group

    The scrambled eggs were undercooked. There were no English TV channels offered.

    The hotel is extremely well kept and the buildings and grounds are beautiful . The jr. suites were very well appointed, with quaint furnishings. The views of the adjoining valley were fabulous. The food was good and the staff was fabulous. The property is situated on a hill outside of the city, but it was an easy 15 min. walk in for shopping. The shopping was better than expected for what appears to be a small town. The flea market appears on Tuesday and the city fills up with bargain hunters. Also, Seu d'Urgell is very near the small country of Andorra (which is worth the drive to go visit.)

  • Reviewed: 19 April 2016

    9.6
    Peace & Quiet, Excellent Facilities, Large comfortable...
    • Leisure trip
    • Group

    Very small items which didn't take away from the overasll experience just something that would make that little bit of difference. Smell of cheese in restaurant, a cheese display was out in the open and the smell hit you as soon as you entered the dining room, maybe have this covered or kept away from the main dining area, Also at evening dining a strange seating position facing the windows when it was dark outside all you can see is your reflection which is a little disconcerting and was commented on by myself and my guest. Ideal in daylight to see the views but at night would be better facing in towards the dining room or each other.

    Peace & Quiet, Excellent Facilities, Large comfortable rooms, nice toiletries, Ideal for a recharge. Delicious food served in dining room with an exceptional wine selection. Staff very friendly and efficient.

  • Reviewed: 27 March 2016

    10
    Beautiful Hotel, location, the Castel, but the most...
    • Leisure trip
    • Couple

    Slow Wifi

    Beautiful Hotel, location, the Castel, but the most important is the care of the service from the personal, all with a smile on their face and very helpful. Good restaurant and breakfast, in the same place but with a really great view!

  • Reviewed: 5 January 2016

    9.2
    We loved the hotel, excellent service, personal touches,...
    • Leisure trip
    • Family with older children

    The only disappointment was the town. It is in such a beautiful setting with wonderful old architecture but we felt that the town lacked atmosphere, and no one seems to pick up after their dogs which was really unpleasant.

    We loved the hotel, excellent service, personal touches, great breakfast, good bar, very friendly and helpful staff, comfy rooms and wonderful spa.

  • Reviewed: 5 October 2015

    10
    The restaurant was amazing.
    • Leisure trip
    • Couple

    Nothing

    The restaurant was amazing. The most tender piece of filet I have ever eaten. The free room upgrade was most welcome and the hotel pool/health cub facility was also excellent.

  • Reviewed: 13 September 2015

    4.2
    The personel at the reception was friendly and helpfull.
    • Leisure trip
    • Couple

    The staff in the restaurant 'dropped' the dishes on our table: a friendly word would have made a huge change! The food was sour or fat and therefore much too expensive. The hotel seemed to have a plumming problem, producing a horrible smell in the restaurant and the rest of the hotel... this was solved the next day..

    The personel at the reception was friendly and helpfull.

  • Reviewed: 25 August 2015

    7.1
    The name of the establishment is somewhat misleading.
    • Leisure trip
    • Couple

    The castle is for functions only.

    The name of the establishment is somewhat misleading. There is a Castle, with impressive history, however it is not in use for the hotel. The overall impression is good for an old hotel, which needs renovation. Excellen staff, a good resaturant, slightlly overpriced.

  • Reviewed: 21 August 2015

    6.3
    Location was nice.
    • Leisure trip
    • Family with older children

    Poor wifi. Food although high standard was unbalanced offering with few options for low fat or vegetarian low fat this meant room service all the time with was a poor service food cold and didn't start until 830 pm. ! We thought that the treatment we has - El cast ell ritual - was overpriced and very disappointing. Therapist brusque. Left alone in cold water jacuzzi ! Not very relaxing Information on walks poor. Re reception under staffed finally. The spa needs an adult,s only time. It's not relaxing to be jumped on by children and teenager is pool and steam room !

    Location was nice.

  • Reviewed: 12 August 2015

    10
    The staff was really very helpfull, the hospitality was...
    • Leisure trip
    • Couple

    The price of the dinner and the rather limited choice in the daily menu (only two per 7 days) for long stay guest.

    The staff was really very helpfull, the hospitality was great, the view from our de luxe room with terrace (we got an upgrade upon arrival), the welness was good, the breakfast was excellent, the diner was tast, but prizy.

  • Reviewed: 12 August 2015

    10
    It is beautiful hotel located in an amazing place above the...
    • Leisure trip
    • Family with older children

    It is beautiful hotel located in an amazing place above the city. Stuff was very friendly and supportive. The external Jacuzzi in a rainy day was awesome. Breakfast was great . Certainly a place to return to.

  • Reviewed: 30 April 2016

    10
    Fantastic hotel with marvellous views, excellent restaurant...
    • Leisure trip
    • Couple

    Fantastic hotel with marvellous views, excellent restaurant and pleasant staff. A thoroughly enjoyable experience.

  • Reviewed: 17 November 2015

    10
    Everything was amazing.
    • Leisure trip
    • Family with older children

    Everything was amazing. We have never had such a relaxing time . Service the best and the hotel staff were all so nice.

  • Reviewed: 1 November 2015

    9.6
    Perfect place with excellent service.
    • Leisure trip
    • Couple

    Slow free wifi

    Perfect place with excellent service. Good restaurant. Great wellness center with wonderful outdoor spa under the stars

  • Reviewed: 18 October 2015

    4.2
    Good Service, and a good place to rest awhile.
    • Leisure trip
    • Family with older children

    Good Service, and a good place to rest awhile.

  • Reviewed: 27 September 2015

    10
    Perfect!
    • Leisure trip
    • Couple

    Perfect!

  • Reviewed: 13 September 2015

    9.2
    The staff was extremely helpful and friendly!
    • Leisure trip
    • Couple

    The staff was extremely helpful and friendly! They gave us a complimentary massage!

  • Reviewed: 28 July 2015

    10
    The warm, welcoming manager.
    • Leisure trip
    • Couple

    It was hard to get to from Lourdes, France, but worth the trouble.

    The warm, welcoming manager. She is FANTASTIC!

  • Reviewed: 26 July 2015

    8.3
    Great location and very nice amenities
    • Leisure trip
    • Family with older children

    Staff was nice, but messed up dinner reservations. And some things took too long

    Great location and very nice amenities

  • Reviewed: 9 July 2015

    9.6
    Friendly, helpful staff.
    • Leisure trip
    • Couple

    Friendly, helpful staff. Excellent food. Gym, pools all very good.

  • Reviewed: 22 June 2015

    8.3
    Cuidado al detalle, staff muy amable
    • Leisure trip
    • Couple

    Cuidado al detalle, staff muy amable

  • Reviewed: 19 June 2015

    7.9
    Polite , friendly staff, high quality room
    • Leisure trip
    • Couple

    Thought it was a little pricey

    Polite , friendly staff, high quality room

  • Reviewed: 29 March 2015

    10
    Superb hotel all round
    • Leisure trip
    • Group

    Superb hotel all round

There are also 29 reviews without text. These impact the overall review score.

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