reserved room

Offered room was not good ,but reception was gentle and changed the room.

Stayed in April 2024

Spa facilities were broken. The decor seemed a little tired.

Fabulous location overlooking the Giralda & Cathedral. Great rooftop bar.

Stayed in February 2024

Not having easy chairs in the bedroom, toilet a bit low

Good locations and friendly staff

Stayed in March 2024

Slightly strange arrangement of shower and toilet in the room,

A great location, very friendly staff happy to help with our train tickets for our onward trip. Great view from the rooftop terrace bar.

Stayed in March 2024

Kept getting asked if we were guests at the hotel everytime we tried to use facilities for guests, it became rather annoying. Some staff are particularly disagreeable, especially those working on the terrace bar.

Most of the staff, like Maria were very friendly and helpful. Stayed here lots, rooms are very nice, beds very comfortable.

Stayed in March 2024

Very loud at night due to location and small beds

Location and service were amazing

Stayed in March 2024

The room was good but when sharing with a friend, having the bath and nice shower in the main room wasn’t ideal. The sink is also in the main room nd that’s the only small mirror. The shower in the bathroom was so small. It would be good to have the option for a bigger bathroom if you require privacy.

The staff were attentive, friendly and professional. The facilities and location are incredible.

Stayed in March 2024

The staf was very friendly

Stayed in February 2024

This is a minor observation - the rooftop bar is very popular and this means most rooms will hear music until midnight on the weekends and the clear up activities. My room was close to the entrance to the bar and so there was minimal privacy if the windows/ blinds were kept open. Given that this was very a short stay, it wasn’t too big a deal, but I would recommend you request a room a little away from the rooftop if you have young children or are staying longer (and plan to sleep before midnight).

The location is absolutely brilliant. In the heart of the town and all key places to visit are within a 5-10 minute walking distance. The main cathedral is opposite the hotel.The staff & service was also superb and the room sizes are much larger than you’d expect.

Stayed in February 2024

coffee machine not working

Location

Stayed in February 2024

Nothing

The location, the layout, the spa,the room and friendly helpful staff

Stayed in February 2024

The noise from the street was a little disturbing. Would have been good to have a thermostat in the room to control the temperature.

Excellent location, friendly staff, very clean. Superb roof top bar

Stayed in January 2024

Room is very small.

Location

Stayed in January 2024

lack of an actual closet

The location was great and the staff was very friendly and helpful.

Stayed in December 2023

The fact that you did not serve zero Spanish beer which are some of the Best in the world.

The location was brilliant the staff excellent and the rooms were super. Breakfast was diverse and a great setting.

Stayed in December 2023

The spa is nice but only ok (no sauna), the room service cesear salad was again ok but not amazing and they then had difficulities getting my car so had to wait for 1 hour before I could leave which was frustrating.

Very nicely decorated hotel with fantastic staff and a beautiful view of the cathedral. The bed was extremely comfortable as well as the bath - great location!

Stayed in December 2023

The bathrooms located near the breakfast buffet space could use updates and a good cleaning; they also need to be supplied daily with toiletries.

We liked the hotel location, and the view from our room.

Stayed in September 2023

Some drawers to put clothes in would have been nice and my partner would have appreciated a full length mirror. Not much of a problem for a short stay but it may become more of an issue if you were staying for more than a few days. Breakfast was expensive.

Room was really nice, quiet with a very comfortable bed

Stayed in October 2023

Lack of drawer/storage space in rooms. No magnifying mirror in bathroom & no full length mirror.

The staff were fantastic, very caring & nothing was too much trouble. Breakfast was excellent.

Stayed in October 2023

Slightly noisy

Good location

Stayed in September 2023

Lack of coffee / tea in the room and limited room service hours. View was of neighbouring windows.

Location, rooftop bars, pool, staff

Stayed in September 2023

Bathroom cleanliness could have been better

Fabulous roof terrace. The room was very large and breakfast was excellent.

Stayed in September 2023

Parking was overly expensive.

The hotel is in a great location and the facilities are very good. The staff were all very friendly and as we stayed a while they were extra nice.

Stayed in July 2023

The pillows were too squashy

Stayed in August 2023