Lopez de Hoyos 4, Salamanca, 28006 Madrid, Spain
#66 of 436 hotels in Madrid
Guests' ChoiceBased on 676 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.3
Value for money
8.6
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 1, 2023
Humaid
United Arab Emirateslocation
breakfast had a variety of option and very friendly staff
Stayed in December 2022
Reviewed: December 31, 2022
Francisco
United Kingdomstaff was a bit rude
room was perfect and bed big! very comfortable
Stayed in December 2022
Reviewed: December 25, 2022
Dovydas
IrelandThe hotel is a nice quiet area of the city. Room was clean and staff were very friendly. Breakfast was great!
Stayed in November 2022
Reviewed: December 14, 2022
Maram
Saudi Arabiastaff were friendly and helpful, good location, good breakfast
Stayed in December 2022
Reviewed: December 12, 2022
Guillermo
United Kingdomhuge room with a nice marble bathroom. Room amenities were exceptional!
Stayed in December 2022
Reviewed: November 26, 2022
Mohammed
Saudi Arabiamost things were very well
Stayed in November 2022
Reviewed: November 26, 2022
Ross
United KingdomINSTANT coffee!!! Waited 15 minutes in the bar and nobody appeared to serve us. Rooms a bit small.
location - cleanliness - staff
Stayed in November 2022
Reviewed: November 23, 2022
Isabella
United KingdomNothing really
Excellent breakfast, lovely room with very nice shower, ritual products and a bathtub
Stayed in November 2022
Reviewed: November 19, 2022
Gemma
SpainI find the price of 180€/night plus 25€/breakfast is quite expensive
Very confortable bed with nice bathroom
Stayed in November 2022
Reviewed: November 18, 2022
Sarah
Kuwaitthe room lighting (too dark)
location
Stayed in November 2022
Reviewed: November 13, 2022
Lisa
United Kingdomdifficult to communicate with staff
really nice room, nice rooftop
Stayed in August 2022
Reviewed: November 7, 2022
John
United States of Americastylish, different but very comfortable
Stayed in November 2022
Reviewed: November 5, 2022
Yin
SingaporeThe room lighting is not bright. Preferable to have a bigger or brighter lamp.
We stayed at the property for 10 nights and I can tell for sure the staffs are very friendly and helpful. There are always staffs greeting you at the entrance door. The taxi is usually available outside the hotel entrance so it is a very convenient to start the day. The staff at the hotel restaurant served us with cheerful attitude even though it was late in the night. The hotel is conveniently located at the city center.
Stayed in October 2022
Reviewed: October 31, 2022
Roberto
Mexicoall was perfect
location and friendly staff
Stayed in October 2022
Reviewed: October 31, 2022
Liliana
Switzerlandthe first room was dark and suffocating but they change us to a better one, unfortunately the mattress was not in good condition and they changes us again. that one was perfect!! and we could finally enjoy our stat
services was at the top, very flexible to find solutions and help us to have a wonderful stay
Stayed in October 2022
Reviewed: October 19, 2022
Enas
KuwaitNithing
Everything
Stayed in October 2022
Reviewed: October 13, 2022
Peter
NetherlandsAlles was top
Stayed in October 2022
Reviewed: October 12, 2022
Mohamed
United Arab Emiratesthe location is excellent and friendly staff.
Stayed in October 2022
Reviewed: October 12, 2022
Brian
United KingdomExpensive extras such as valet parking meant that difficult to describe as good value for money
Great central location in Madrid with easy access from airport
Stayed in October 2022
Reviewed: October 6, 2022
Amer
Jordannothing
everything. location, service, staff
Stayed in October 2022
Reviewed: October 3, 2022
Jayne
United Kingdomlovely modern feel. very comfortable rooms.
Stayed in September 2022
Reviewed: October 2, 2022
Filiberto
ItalySmall bedroom and tiny drawers. Environment a bit cold.
Large and comfortable bathroom
Stayed in October 2022
Reviewed: October 1, 2022
Amrita
IndiaGreat staff and we loved our room. The view from the balcony was amazing and the hotel is pretty central so it was easy to get around.
Stayed in August 2022
Reviewed: September 29, 2022
Susan
SpainI think for a room of that standard, there should have been a coffee making machine. Like Nespresso etc. These days most 5* star Hotels provide a proper coffee maker. Most Europeans are fussy about their coffee and most don't drink coffee from a sachet anymore. But it was nice to have the kettle and the tea!
Everything was absolutely perfect. The beds were just so comfortable. The bathroom was fabulous, every amenity you could think of was provided for. The location was the best!! The staff were really really nice and accommodating. I thought the added gesture of providing us with a bottle of water, each, every day was a perfect touch. Another lovely touch was the chocolate placed on our pillows every night!
Stayed in September 2022
Reviewed: September 28, 2022
Pedro
PeruWe've stayed here before and the staff from front desk to restaurant services was outstanding. This time around not as friendly as expected.
Excellent location, hotel room was clean and comfortable. Breakfast has good variety.
Stayed in September 2022
Győr, Hungary
Buenos Aires, Argentina
Hervey Bay, Australia
Jaureguiberry, Uruguay
Mersing, Malaysia
Zakopane, Poland
Psarades, Greece
Nice, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content