Reviews of Espahotel Gran Vía This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Gran Vía, 65, Madrid City Center, 28013 Madrid, Spain

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Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewReviewed: August 30, 2025 · Stayed in August 2025
Verified reviewLocation was great. Right in the city but didn't hear any noise. Love that I was able to get 3 twin beds. I hate double when traveling with friends so this was great. It was a small seating area and love that the bathroom was like in another area with some small steps to get to. So again more stairs (see review below on stairs). Also a cute little kitchenette which was a surprise. Great place to stay if short term. I also loved that I got to control my own AC cause in a lot of hotel in Spain they can be controlled by the hotel.
Beds were a bit firm but that is all beds in Spain. If you have large luggage and struggle I would not stay here. It makes no sense. You walk in and there is a security guard who just stays there but doesn't help so you automatically have to walk up some stairs, take the elevator to reception, walk up again two small flights of stairs, check in, go in another elevator to your room to then go down some stairs.
Reviewed: August 29, 2025 · Stayed in August 2025
Verified reviewLocation is excellent
Rooms are quite dated
Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewReviewed: August 25, 2025 · Stayed in August 2025
Verified reviewExcellent location, felt very comfortable and staff very helpful. Thoroughly enjoyed our stay.
It was all good
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewReviewed: August 20, 2025 · Stayed in August 2025
Verified reviewReviewed: August 18, 2025 · Stayed in May 2025
Verified reviewReviewed: August 13, 2025 · Stayed in August 2025
Verified reviewReviewed: July 30, 2025 · Stayed in July 2025
Verified reviewThe location was perfect! Close to all the main things or at least in walkable distance. Also metro stops super close. The airconditioning was working really well but the minus point was that it was really loud.
The fitted carpet was kinda nasty. All the kitchen utensils was dirty before we came and no dishsoap was provided. Not accessible hotel if you are looking for one.
Reviewed: July 23, 2025 · Stayed in July 2025
Verified reviewPrima locatie. Prima staff.
Hotel is oud. Kamer was klein.
Reviewed: July 22, 2025 · Stayed in June 2025
Verified reviewReviewed: July 19, 2025 · Stayed in July 2025
Verified reviewPerfect Location
Breakfast was disaster!
Reviewed: July 14, 2025 · Stayed in July 2025
Verified reviewReviewed: July 12, 2025 · Stayed in July 2025
Verified reviewThe apartment was comfortable with everything we needed for a 3 night stay
Nothing
Reviewed: July 10, 2025 · Stayed in July 2025
Verified reviewLocation was perfect for seeing Madrid
The rooms are older and the air conditioning system needs updating especially since it was a hot summer during our visit
Reviewed: July 9, 2025 · Stayed in July 2025
Verified reviewReviewed: July 8, 2025 · Stayed in July 2025
Verified reviewReviewed: July 4, 2025 · Stayed in June 2025
Verified reviewGreat location, staff very friendly and helpful.
Room decor a bit dated.
Reviewed: July 4, 2025 · Stayed in July 2025
Verified reviewReviewed: June 29, 2025 · Stayed in June 2025
Verified reviewGreat location. Right on Gran Via, adjacent to Plaza Espana. Good connectivity through Metro, Bus and Taxi. Perfect base for Madrid. The staff is polite and helpful. Mr. Aleberto at the reception was extremely helpful and provided great support.
Could add more variety to breakfast.
Reviewed: June 26, 2025 · Stayed in June 2025
Verified reviewStaff was friendly and helpful
Reviewed: June 26, 2025 · Stayed in March 2025
Verified review