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Reviews of Hotel Europa 3 stars

Plaza de Belen, 1, 23003 Jaén, Spain

#6 of 8 hotels in Jaén

Guests' Choice

Review score

Based on 1228 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    7.9

  • Value for money

    7.5

  • Free WiFi

    7.7

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Showing 1 - 61

  • Reviewed: 13 June 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    One night problem with air conditioning - even though I turned it off I could feel very cold "wind" from it going to the room (it was too cold, really).

    Excellent staff (the reception and the breakfast staff as well). Very good breakfast. Location very close to the center but in a quiet street, 5 minutes walk to the bus station. Very clean room.

    Stayed in June 2018

  • Reviewed: 19 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Shower was not the best - pressure & hot water left a bit to be desired. Air-conditioning sporadic.

    Spacious room. Very comfortable bed. Excellent breakfast - selection of great fresh breads & local olive oils. Wifi okay. Secure premises.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Parking is always an issue in Spain.

    Nice rooms, free breakfast, we chose a room with a patio - it was great. Within walking distance of shopping and the cathedral.

    Stayed in May 2018

  • Reviewed: 6 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Shower room was a little tired

    Helpful staff, comfortable, well equipped room with small roof terrace. Good location with discounted parking close by.

    Stayed in May 2018

  • Reviewed: 27 April 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel was a bit unexceptional. The room had a bed and a desk and nothing else. There was AC but it didn't really cool the room, the immediate surroundings were dull although interesting areas were nearby. The room was supposed to come with free WiFi but I had no signal in my room. None. I find this highly irritating as it happens extremely frequently. Hotels advertise WiFi and then have half their rooms in dead zones. I have been in three hotels this trip amd have yet to have a room with functional WiFi.

    It was a cheap room within walking distance of the sites. It fulfilled its purpose but didn't cover itself in any particular glory.

    Stayed in April 2018

  • Reviewed: 27 January 2018

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    The breakfast could offer some cheese and the coffee and milk could be served by ourselves instead of waiting for the waiter to bring it.

    The bed was very comfortable and the hotel is very well located, near the centre but in a small street without any noise. The bedrooms are very nice (modern) and comfortable.

    Stayed in January 2018

  • Reviewed: 14 September 2017

    • Family with young children
    • 2 rooms
    • Stayed 12 nights

    We stayed 12 nights every morning the breakfast was the same no changes at all,The floor was noisy at nights and week ends it was worse,the floor was dirty with Cocrkroaches.The bed linnens were not changed everyday.

    The Hotel personal were friendly.

    Stayed in September 2017

  • Reviewed: 3 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Proximity to major sites including bus station so we could travel around by bus to see more of area. Breakfast was good. Shower particularly good in room.

    Stayed in April 2017

  • Reviewed: 28 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    When turning on the light for the toilet, light at the sink goes on as well. This is within the room, which is not great at night when someone else is asleep.

    Colourful hotel, clean and modern. Super breakfast. Nice to have sink and mirror separate from shower and toilet. As said by others, the private garage takes a bit of skill, but I think it is very doable.

    Stayed in March 2017

  • Reviewed: 15 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Crazy parking in front of hotel but there is apparently a private garage 225 metres away - but a bit of a trek with suitcases.

    Very helpful gentleman on the front desk. Good location, but very "interesting" access to the hotel! Good water pressure and very large towels

    Stayed in December 2016

  • Reviewed: 5 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The hotel is on a steep hill Jaen is very hilly. Good to no if your goin to visit. Otherwise its a perfect location.

    The location was perfect.close to everything.

    Stayed in October 2016

  • Reviewed: 4 October 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Staff a little surly. Wouldn't allow us to temporarily push 2 small tables together at breakfast!

    Modern hotel with well appointed rooms a short walk from all sights.

    Stayed in September 2016

  • Reviewed: 7 May 2018

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location, value for money and secure parking

    Stayed in May 2018

  • Reviewed: 18 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room very small.

    Stayed in April 2018

  • Reviewed: 10 March 2018

    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Did not stay as our circumstances changed

    Stayed in March 2018

  • Reviewed: 15 February 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    couldn’t access wifi except downstairs in the main hall. the hotel is at the top of a short but fairly steep hill.

    Stayed in February 2018

  • Reviewed: 13 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. All good.

    Proximity to station

    Stayed in February 2018

  • Reviewed: 25 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room with Terrace
    • Stayed 6 nights
    • Submitted via mobile

    Prefer hand basin to be in bathroom but saying that mirror & hairdryer better in room & not bathroom

    Was very comfy & roomy

    Stayed in November 2017

  • Reviewed: 16 November 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    maybe the breakfast could be more variated,

    everything was correct

    Stayed in November 2017

  • Reviewed: 6 November 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Everything

    Stayed in November 2017

  • Reviewed: 27 October 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Need to spruce facility.

    Near Bus Station

    Stayed in October 2017

  • Reviewed: 30 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Breakfast was great

    Stayed in July 2017

  • Reviewed: 1 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The air conditioner was off almost all time in the room. In summer, this is unacceptable.

    Excelent location. Excelent facilities. Good breakfast.

    Stayed in June 2017

  • Reviewed: 11 June 2017

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nice room, good location, excellent price.

    Stayed in June 2017

  • Reviewed: 20 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The teras at our room

    Stayed in May 2017

  • Reviewed: 6 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    We found Jaen itself was a rather disappointing town.

    Nice big airy room with large bed Restaurant across the road was good Helpful staff

    Stayed in March 2017

  • Reviewed: 11 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    No tea or coffee facilities

    Location

    Stayed in December 2016

  • Reviewed: 1 December 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Car parking is horrendous, no chance in surrounding streets, hotel has cheaper rate at public car park but it's not close.

    Stayed in November 2016

  • Reviewed: 8 November 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff and the terrace.

    Stayed in November 2016

  • Reviewed: 4 November 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good location

    Stayed in November 2016

  • Reviewed: 2 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Large room and comfortable.

    Stayed in September 2016

  • Reviewed: 29 September 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The desk people were not forthcoming, not warm nor friendly. Not helpful, seemed annoyed.

    Stayed in September 2016

  • Reviewed: 29 August 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great central location , quiet a.c. And amazing terrace

    Stayed in August 2016

  • Reviewed: 12 August 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Great air-conditioning. Great value. Perfect location.

    Stayed in August 2016

  • Reviewed: 5 July 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room with Terrace
    • Stayed 1 night

    no parking

    location, nice room top floor, clean

    Stayed in June 2016

  • Reviewed: 18 June 2016

    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 6 nights

    modern looking, everything new, very clean, nice staff, decent breakfast

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    • Leisure trip
    • Group

    The hotel is well placed to explore the centre of Jaen and the room was very spacious and clean. The staff were helpful and there was a good selection for breakfast. The hotel is tucked away on the edge of a little square off the main route through Jaen so is actually quite quiet.

  • Reviewed: 21 May 2016

    • Leisure trip
    • Couple

    Our air conditioning was not working and despite asking reception more than once to rectify this nothing was done. Also we reported to reception that the safe in our room was faulty, again nothing was done. No tourist information to speak of only a small black and white map which was almost impossible to read. The coffee in the hotel was awful but we discovered that the coffee in the whole of Jaén was watery and tasteless. My husband and I have lived in Spain for 7 years and have never tasted coffee like it.

    Nice room. Very clean, nice to have a choice of bath or shower. Although we had a room overlooking the street it was quiet. Good selection for breakfast.

  • Reviewed: 19 April 2016

    • Leisure trip
    • Couple

    The air conditioning wasn't working even after I call the reception they didn't do much. There could have extra pillows in the wardrobe.

    The location is spectacular, right at the city centre and they were very kindly to accept us to check in earlier than expected.

  • Reviewed: 9 April 2016

    • Business trip
    • Solo traveller

    No parking in the hotel In the night a asked for a camomile. Staff Answer: "No problem, but you have to came to recepcion for it". In the morning I asked (different staff than before): "Please I need to print something". Answer: "What are you saying? That I have to print you anything?"...

    Room in general, specially Shower room. Breakfast (Excellent spanish omelette)

  • Reviewed: 7 November 2015

    • Leisure trip
    • Couple

    We had a room with a terrace and the extra space was appreciated. It was quiet too. Breakfast was excellent and the Hotel is well located to explore Jaén and also use the bus station to go further afield.

  • Reviewed: 6 October 2015

    • Leisure trip
    • Couple

    The decor is best described as 'contemporary', but was perhaps a little soulless. We were kept awake for a while by loud conversation from above via the patio onto which our room faced, which I think came from an adjacent building.

    Perfectly decent hotel, well located near to the centre of Jaen. Excellent buffet breakfast. Free wi-fi. Spacious room.

  • Reviewed: 25 August 2015

    • Leisure trip
    • Couple

    Hotel private parking is a bit of a challenge, even with a small car. Was not able to actually connect to the "free wifi" .

    Good value-for money hotel, modest but clean and a comfortable. Very helpful and friendly staff (which however fails a bit in languages other than Spanish). Very tasteful breakfast.

  • Reviewed: 26 May 2016

    • Leisure trip
    • Group

    Parking ~500m away

    Very nice and individual breakfast, quiet

  • Reviewed: 19 May 2016

    • Leisure trip
    • Couple

    Modern, clean hotel. Short walk into town.

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    Reception staff not very helpful or friendly

    Location was great rooms lovely breakfast very tasty.

  • Reviewed: 11 March 2016

    • Business trip
    • Couple

    You have to pay for the parking, impression of an old hotel, smells wird.

    Location

  • Reviewed: 9 November 2015

    • Leisure trip
    • Couple

    Breakfast pretty basic, no proper room service (comes from bar across the road), leaky shower

    Friendly staff

  • Reviewed: 25 October 2015

    • Leisure trip
    • Couple

    Great location, room was ideal.and everyone loved the dog

  • Reviewed: 4 October 2015

    • Business trip
    • Family with older children

    More choice for breakfast ,

    The location in the centre was good

  • Reviewed: 23 September 2015

    • Leisure trip
    • Couple

    Very clean hotel

  • Reviewed: 14 September 2015

    • Leisure trip
    • Couple

    Poor breakfast, no eggs, limited selection.

    Very helpful (male) receptionist

  • Reviewed: 29 July 2015

    • Solo traveller

    Friendly and kind staff. Good location.

  • Reviewed: 8 June 2015

    • Leisure trip
    • Couple

    Nowhere to park to sign in, very congested small plaza. Car park was a public one @ €15+ a day.

    Staff attitude, cleanliness,situation.

  • Reviewed: 5 June 2015

    • Business trip
    • Solo traveller

    Location and price

  • Reviewed: 29 April 2015

    • Couple

    Friendly staff

  • Reviewed: 21 April 2015

    • Leisure trip
    • Couple

    Dark gloomy room looking out on to an internal well

  • Reviewed: 12 April 2015

    • Leisure trip
    • Family with older children

    No parking. Lengthy check in proceedure. Quite a long walk to the old town.

    Comfortable beds, friendly staff

  • Reviewed: 31 March 2015

    • Leisure trip
    • Couple

    not bad - but room small with no outlook

    pet friendly with no charge for our dog. lots of choice for breakfast which was included. spacious shower

  • Reviewed: 23 March 2015

    • Leisure trip
    • Couple

    Central, quite, excellent breakfast with real coffee. A well run 3 star hotel with rather fanciful decor.

  • Reviewed: 4 January 2015

    • Leisure trip
    • Group

    Toilet not cleaned in room 308. Internet not working. Reception staff on afternoon/evening of 1st Jan just ignored us. Not even a hello!!!!!!

There are also 25 reviews without text. These impact the overall review score.

Showing 1 - 61

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