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Reviews of Hotel Holiday Inn Express Madrid-Rivas 3 stars

Avenida de la Tecnica, 8, 28522 Rivas-Vaciamadrid, Spain

#2 of 2 hotels in Rivas-Vaciamadrid

Guests' Choice

Review score

Based on 1051 hotel reviews

7.8

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    7.5

  • Facilities

    7.5

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.8

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Showing 1 - 50

  • Reviewed: 11 May 2018

    6.3
    Convienent, fairly good value, but uncomfortable.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    The air conditioning was practically non-existent. Air Conditioning was the primary reason I picked the location and brand of the hotel. Also, very poor sound proofing of the room.

    Very convenient location to Auto Route to Madrid.

    Stayed in May 2018

  • Reviewed: 30 April 2018

    9.6
    Comfortable, relaxing and friendly
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We came by public transport and the entrance for pedestrians is not clear, only the parking gate was clearly visible.

    Good buffet for breakfast, enough space for enjoying it for many guests simultaneously. Staff was very kind, friendly and helpful.

    Stayed in April 2018

  • Reviewed: 14 April 2018

    7.1
    Noisy rooms
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    We had the worst night sleep I've ever had at a hotel. We have 2 young children and we're placed right in the middle of a coach group. The walls were so thin that they kept us up until 1 am and then woke us up again at 4am making a ridiculous amount of noise. The coach was reviving its engine outside our room at 6am also. We complained 3 times. The staff apologized but that doesn't help when you have a 6 hour drive ahead of you

    It was a convenient stop off for us traveling through. The beds were comfy and staff friendly

    Stayed in April 2018

  • Reviewed: 7 April 2018

    5.4
    Never have double beds and general mix of bad smells
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Third time staying here and each time seems more dated. Out main concern was the overall bad smell around the hotel and in the rooms. We moved out of the first room due to smell of mould and the second had a drainage smell in the bathroom which we just put up with. It's in a great position but needs a major update

    We know where it is and what to expect.

    Stayed in April 2018

  • Reviewed: 1 April 2018

    3.8
    Homeless people in the parking of the hotel makes you feel...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Homeless people in the parking of the hotel makes you feel unsecure and uncomfortable. Too loud and not clean. Requested a queen bed and received 1 twin, after complaining with the staff received a handicaped room because was the only available.

    Stayed in March 2018

  • Reviewed: 19 February 2018

    6.7
    The room was warm and clean.
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The window was broken so it could not be closed properly. Poorly isolation of the doors and walls, we could hear what is happening in the corridors even when people are just walking especially 6 in the morning when big groups were living their rooms. Very sad breakfast, almost no choice of food, there were not even eggs on the breakfast buffet.

    The room was warm and clean. The bed was very comfortable. Good level of hygiene.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    4.6
    Nothing special. Poor value.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No draft beer available in the bar despite the pump, bar staffed by receptionist, no snacks or food except a vending machine.

    Handy stopover going south. Continental breakfast included.

    Stayed in February 2018

  • Reviewed: 26 November 2017

    5.8
    Dated but ok for one night
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    It was very dated decor, breakfast was so basic and nowhere near as nice as the previous holidays inn express I stayed in Portsmouth. We have 2 small children yet were assigned a smoking room which absolutely stunk. Once moved though we were ok. I would say 1 night stop off gap is OK but no more than that

    Location was good, staff moved us when we were not happy with the room,

    Stayed in November 2017

  • Reviewed: 28 September 2017

    5.8
    Poor cleaning in the external area, where there is only 1...
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    Poor cleaning in the external area, where there is only 1 bench to sit, and the whole area (garden included) is covered with sigarettes, grease and dust.

    Stayed in September 2017

  • Reviewed: 1 August 2017

    2.9
    Waste of money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It was all horrible. First, there was no ac. They told us that no hotels in Madrid had ac anymore. So basically, we roasted in our room all night. Second, starting at 7:30am, there was slamming on our door. The staff told us it was the kids staying in the hotel, but we said it was the maid carts coming out of the emergency exit, they insisted it was kids. It wasn'T... Looking out the peep hole and opening our doors at 8am we were bombarded with maid carts and the emergency exit door slamming ours. We booked the Airport Hilton for the same price and got free wifi, ac, and English channels on tv. This place is a rip off!!

    They had beds....

    Stayed in July 2017

  • Reviewed: 21 July 2017

    8.8
    I have stayed at this hotel quite a few times and have had...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    I have stayed at this hotel quite a few times and have had no problems at all. the staff are excellent and the variety of food at breakfast is very good. no problems what so ever.

    Stayed in July 2017

  • Reviewed: 4 June 2017

    8.8
    Clean efficient hotel for a N to S stopover
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Advance Purchase)
    • Stayed 1 night
    • Submitted via mobile

    The hotel was full with four coach parties which meant organised chaos and long waits for the lifts, breakfast and so on....

    Convenient location on the outskirts of Madrid this is our first choice when travelling from Santander to the Costa Blanca. The plentiful parking on the hotel premises is a bonus.

    Stayed in May 2017

  • Reviewed: 18 November 2016

    6.7
    ok for a short stay
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The breakfast is really bad! no fresh fruit (only canned), the juice comes out of a machine, the bread and pastries are those frozen ones ... an area that really needs improvement.

    I live in Rivas, had a home-related emergency and had to stay there for a few days. The best was that it was close to my home. The bed was comfy, the staff was great.

    Stayed in October 2016

  • Reviewed: 29 October 2016

    7.1
    this hotel is really hit and miss, sometimes good sometimes bad
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Advance Purchase)
    • Stayed 1 night

    didn't like the fact the control switch for the air con was missing and it was extremely warm in the room ,so had to ask the staff for a portable fan

    easy to get to and secure parking for the car

    Stayed in October 2016

  • Reviewed: 11 September 2018

    9.2
    Used this hotel many times, never disappointed.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Used this hotel many times, never disappointed.

    Stayed in September 2018

  • Reviewed: 15 August 2018

    8.3
    Would stay here again!
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very busy and noisy

    Very comfy room close to amenities for eating out etc.

    Stayed in August 2018

  • Reviewed: 19 July 2018

    5.8
    A/c was not working at all !!!!😲😲😲😲
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Room

    Rooms too small than co Pare to what we saw online!

    Stayed in July 2018

  • Reviewed: 4 July 2018

    8.3
    AC hardly working mostly making noise
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    AC hardly working mostly making noise

    Stayed in July 2018

  • Reviewed: 1 July 2018

    7.1
    Good spot for visiting Madris
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Very limited space in the family room

    Well located just few minutes away from centre

    Stayed in June 2018

  • Reviewed: 1 July 2018

    5.8
    Good quality beds and linen.
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Noisy location. Aircon inefficient and also noisy. Not wonderful at all.

    Good quality beds and linen. Friendly receptionist.

    Stayed in June 2018

  • Reviewed: 27 June 2018

    8.3
    Good. Convenient. Clean. Good reception staff.
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Broken toilet seat. Only one bedside table.

    Very comfortable beds.

    Stayed in June 2018

  • Reviewed: 26 April 2018

    3.3
    Out of city hotel with no amenities
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    No single amenities

    Nothing

    Stayed in April 2018

  • Reviewed: 26 April 2018

    5.0
    it needs a renovation
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    old hotel

    Stayed in April 2018

  • Reviewed: 24 April 2018

    7.5
    Breakfast was on fire after a long night of business and...
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Breakfast was on fire after a long night of business and pleasure ;)

    Stayed in April 2018

  • Reviewed: 22 April 2018

    5.4
    The room had not been cleaned correctly.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room had not been cleaned correctly.

    Stayed in April 2018

  • Reviewed: 11 April 2018

    8.3
    Perfect for an evening.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect for an evening. Peaceful comfy and warm

    Stayed in April 2018

  • Reviewed: 9 February 2018

    9.2
    Easy access to airport.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was lean

    Easy access to airport. On outskirts in a quiet area

    Stayed in February 2018

  • Reviewed: 28 December 2017

    9.6
    A lot
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A lot

    Stayed in December 2017

  • Reviewed: 7 November 2017

    6.3
    Parking place is good.
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Parking place is good. Room is clean and comfortable.

    Stayed in November 2017

  • Reviewed: 8 October 2017

    7.9
    Simpatia do staff, café da manhã
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Grande distância do aeroporto

    Simpatia do staff, café da manhã

    Stayed in October 2017

  • Reviewed: 7 June 2017

    7.1
    good parking
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    location

    good parking

    Stayed in May 2017

  • Reviewed: 6 December 2016

    8.3
    fun, kindly
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    room

    Stayed in November 2016

  • Reviewed: 10 October 2016

    5.8
    Price and breakfast buffet
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Price and breakfast buffet

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 7 May 2016

    5.4
    Location, value, cleanliness, free parking
    • Leisure trip
    • Family with young children

    The air conditioning wasn't working, so the sleep was quite uncomfortable. Normally Holiday Inn has eggs for breakfast - not in this case. The breakfast food was generally poor. But the hotel was clean, The internet code was working for a single device only. Nowhere to have dinner except for places 10 walking minutes away.

    Location, value, cleanliness, free parking

  • Reviewed: 12 April 2016

    9.6
    Friendly helpful staff.
    • Leisure trip
    • Couple

    No gluten free cereal or bread options at breakfast. No disabled car parking spaces near the hotel entrance.

    Friendly helpful staff. Clean comfortable room. Bed really comfy. requested quiet room and given one right at the end of the corridor, so it was nice and quiet.

  • Reviewed: 3 April 2016

    7.5
    Close to main roads, shopping centres, parking space.
    • Family with young children

    We could'nt use air conditioner. Because child we could'nt keep window open all the time. Family room same size as double. Noise in hallway at 6-7am when other people walking and talking/yelling. At breakfast no vegetables/fresh salad at all.

    Close to main roads, shopping centres, parking space. Stuff.

  • Reviewed: 5 November 2015

    5.8
    for a start the toilet seat was broken and when we went to...
    • Leisure trip
    • Couple

    for a start the toilet seat was broken and when we went to bed we killed about 8 mosquitos in our room and then when we got up in the morning my wife had about 18 mosquito bites on her, so she wasn't happy , we did report it to the receptionist who just said sorry but didn't make a lot of it .

  • Reviewed: 17 August 2015

    8.8
    very good location, just outside Madrid, ideal to stop on...
    • Leisure trip
    • Family with young children

    the surroundings of the hotel do not offer a lot of things to do: there is a shopping mall but we had trouble to find a good place to eat

    very good location, just outside Madrid, ideal to stop on the way towards the actual holiday. Room was ok, just big enough for the 5 of us

  • Reviewed: 12 August 2015

    8.3
    Room was very clean and comfortable.
    • Leisure trip
    • Family with young children

    Breakfast was a bit disappointing. Pastries were dry, butter rock hard, coffee tasted awful. Not much for kids to eat.

    Room was very clean and comfortable. Air conditioning worked which was good as it was hot!

  • Reviewed: 4 August 2015

    6.3
    Staff were helpful, location a bit "remote" but...
    • Leisure trip
    • Couple

    The bed in Room 103 is past it's "best by" date and it's time to get a new mattress :)

    Staff were helpful, location a bit "remote" but good value for money for us just "passing through".

  • Reviewed: 7 December 2015

    8.5
    10 minutes from airport and close to shops and restaurants.
    • Leisure trip
    • Couple

    Nothing

    10 minutes from airport and close to shops and restaurants.

  • Reviewed: 13 November 2015

    8.3
    The staff was very helpful.
    • Business trip
    • Group

    The staff was very helpful.

  • Reviewed: 5 November 2015

    9.6
    A handy stop travelling north to south.
    • Leisure trip
    • Solo traveller

    A handy stop travelling north to south.

  • Reviewed: 17 October 2015

    7.5
    The desk staff and cleaning ladies were excellent.
    • Business trip
    • Solo traveller

    The desk staff and cleaning ladies were excellent. I really mean it. I've stayed in tons of hotels and it's never been this good!

  • Reviewed: 28 June 2015

    10
    first of all the staff very help full also the hotel every...
    • Leisure trip
    • Family with older children

    none

    first of all the staff very help full also the hotel every thing handy shopping centers pools auditorio miguel rios & restaurants

  • Reviewed: 29 May 2015

    8.8
    Ample parking, friendly staff and proximity to shops and...
    • Business trip
    • Solo traveller

    Ample parking, friendly staff and proximity to shops and motorway.

  • Reviewed: 24 May 2015

    10
    Comfort and friendliness of staff.
    • Leisure trip
    • Couple

    No restaurant.

    Comfort and friendliness of staff.

  • Reviewed: 17 April 2015

    7.1
    Took more than ten minutes to get a drink at the bar.
    • Leisure trip
    • Couple

    Took more than ten minutes to get a drink at the bar.

  • Reviewed: 25 March 2015

    9.2
    Price and value for money.
    • Leisure trip
    • Family with young children

    Price and value for money. Location, not far from attractions we wanted to visit with children. Three shopping centres close by.

  • Reviewed: 8 January 2015

    10
    all
    • Leisure trip
    • Family with young children

    nothing

    all

There are also 15 reviews without text. These impact the overall review score.

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