Las Mercedes, 22, 29620 Torremolinos, Spain
#20 of 54 hotels in Torremolinos
Guests' ChoiceBased on 848 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.1
Facilities
8.0
Staff
9.1
Value for money
8.1
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 18, 2024
David
United KingdomI didn’t get a chance to use all the facilities 😀
I only stayed for 3 nights. A mini break. Great location. Friendly staff, Angela was especially helpful with planning my trips etc.
Stayed in April 2024
Reviewed: April 17, 2024
Linda
United KingdomNothing to dislike
Good location. Friendly welcome on arrival. Nice bar
Stayed in April 2024
Reviewed: April 16, 2024
Cameron
SpainOvershadowed by other buildings
Friendly staff, nice room, new bathroom. All well maintained. Heated pool, access to beach and town centre
Stayed in April 2024
Reviewed: April 14, 2024
David
United KingdomLack of storage in room
Lovely hotel,good food ,friendly staff,great location really enjoyed our stay
Stayed in April 2024
Reviewed: April 12, 2024
Barry
United KingdomThe mattresses where not that comfortable
Food, drink and staff where excellent
Stayed in April 2024
Reviewed: April 11, 2024
Christian
United KingdomA little dated. But without tearing the place apart, its just the fabric of the building and style of it's day.
Good pool area, friendly efficient check in, (usually offered a free drink upon arrival, tho they missed us this time) good location 6 or 7 minutes from the train station, nice rooms, very clean, buffet style breakfast and dinner which you can purchase if you haven't booked any meals. Lift to the beach level as this is a town centre hotel and the beach is down a hill via steps.
Stayed in April 2024
Reviewed: March 28, 2024
Geoffrey
United KingdomNothing worth mentioning.
The hotel is particularly distinctive, being built on the side of a cliff with entry on the eighth floor, and an exit from the ground floor. Lots of room, views over the sea, excellent meals.
Stayed in March 2024
Reviewed: March 26, 2024
Geoffrey
United KingdomThe bathroom seemed a bit aged, although still in satisfactory condition.
This is a very unique hotel. How many have the entrance on the 8th Floor, and you go down by the life to get to your room? Fortunately there is another entrance on the ground floor, so you are spared the climb from sea level to the main high level at Torremolinos. Rooms are large and luxurious. Views over the sea are magnificent. Sometimes you can hear the waves from the room.
Stayed in March 2024
Reviewed: March 24, 2024
Christopher
United KingdomIt was slow to check in and I hated the key wrist band, can’t imagine the state of it after a week or so and hated walking around the town with it on. Luckily I wasn’t there that long to worry about it. Breakfast was great but so noisy in the restaurant with plates and cutlery thrown about as they clean up after dinners onto some sort of trolley. But the worst thing was the stupid situation regarding coffee/tea/milk etc in the room. Apparently you get a couple of each free initially but then you need to pay for any additional ones. What is that about if it’s not money pinching? I took my own tea (I always do) but needed the little milk capsules which they reluctantly gave me as if they were gold dust. I’ve travelled the world and never had that before! Finally, I didn’t use the tv but I noticed there wasn’t a remote for it in the room, I assume you have to pay extra for that also? Why, when you have such a nice hotel do you treat your guests so cheaply and badly? For heaven sake, charge a bit extra in the overall price for these things and stop being so silly!
This is a nice hotel. Great location, breakfast was very good, nice sized room with a balcony which was lovely. Staff were nice and I enjoyed my stay of two nights and would probably go back again.
Stayed in March 2024
Reviewed: February 19, 2024
Salla
FinlandThe pool wasn't heated so the water was very cold. Also a pool bar would've been nice.
A specious room with wide beds. Excellent breakfast with many different options. Also the breakfast room was a very large space so it wasn't crowded at all. The location of the hotel was perfect.
Stayed in December 2023
Reviewed: February 6, 2024
Muhammad
Germanythe room is not very isolated, even I could hear my neighbor using Duolingo apps on their cellphone
staff, facilities, nice breakfast, near the beach, easy to Malaga using the metro
Stayed in January 2024
Reviewed: January 7, 2024
Michaela
United KingdomEvery extra was chargeable. Pool towels, €3 a day. Spa facilities charged by the hour, extention on the room, €10 an hour. We went in mid-December, so the hotel was quiet. I felt that maybe some of these charges could have been dropped.
The hotel is very central. Train station a few minutes walk, as is the beach. The rooms were clean. We had a pool and sea view. The breakfast was really good. Lots of choice and both inside and outside seating. Staff were very friendly and attentive.
Stayed in December 2023
Reviewed: January 2, 2024
Xiaofei
SwedenOne of our rooms didn’t have ventilation. The room became very hot since the temperature was not possible to adjust in individual rooms. There were ants in the bathroom or even one in the bedsheet…
Staff were very kind. Breakfast had lots of options. Given it just 6.5 euros per person for the breakfast, it was worth.
Stayed in December 2023
Reviewed: January 2, 2024
Yassine
United KingdomThe first night was noisy. I did not sleep the first night. I had to move rooms. I didn't get any compensation.
The size of the room and location.
Stayed in December 2023
Reviewed: January 1, 2024
Catherine
United KingdomAll good
Perfect location- near train station, high street and beach
Stayed in December 2023
Reviewed: December 22, 2023
Matthew
United KingdomBed was a uncomfortable and walls very thin
Location was great
Stayed in December 2023
Reviewed: December 17, 2023
Robert
United KingdomEfficient and friendly staff, well kept hotel with good facilities right in the middle of town.
Stayed in December 2023
Reviewed: December 13, 2023
Stеnly
BulgariaPoor soundproof. You can hear all you dont like from the next to your room...
Nice hotel at the very central position. Very good breakfast and dinner. Nice pool even open ones.Comfortable beds,very clean room.
Stayed in December 2023
Reviewed: December 5, 2023
Veronica
United KingdomCereal choice
Very good plenty of choice
Stayed in December 2023
Reviewed: December 4, 2023
Irishrambler
IrelandAlthough the food at dinner was very good, the meat was almost the exact same each night. I was there 5 nights and it was some variation of pork as the roast each night. When I stayed before it was different each night so that could be improved upon.
Great breakfast which I enjoyed to the full each morning. Close to the beach and all the shops. Very friendly staff who could not do enough to help. My third time staying there and hopefully not my last.
Stayed in November 2023
Reviewed: December 4, 2023
Joseph
IrelandOnly stayed one night and found the hotel clean and comfortable . Everything was as advertised with no hidden faults. Bathroom spotless good nights sleep , and location perfect.
Stayed in November 2023
Reviewed: November 29, 2023
Rusu
RomaniaThe hotel has very old furniture. Unfortunately, we had problems with bathroom door, and ant invasion in our room. In addition, for some reason, they didn't change the towels.
Pretty clean and good location. The hotel does not have a parking lot, but is easy to find one on the same street.
Stayed in November 2023
Reviewed: November 17, 2023
Andrew
United KingdomThere was NO air conditioning despite it being advertised. We were told by reception that it was turned off for the winter. The night time temperature was above 20C, so we couldn’t sleep very well.
The position was very good. Close to the beach, bars and train station The breakfast was excellent.
Stayed in November 2023
Reviewed: November 9, 2023
Heather
United KingdomBreakfast staff unfriendly. Cooked breakfast was stone cold even at 7.30 when it opened. The hotel is tired in places and the carpets are very badly stained throughout the hotel, with all kinds of things!! Didn't feel clean.
This hotel is in a good central location. Reception staff were friendly and our room was upgraded which was lovely. The bed was very comfortable and good selection of TV channels in the room
Stayed in November 2023
Santo Domingo, Dominican Republic
Grand Prairie, USA
Broome, Australia
Wengen, Switzerland
Dźwirzyno, Poland
Borgo Fosso Ghiaia, Italy
Findlay, USA
Pokhara, Nepal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content