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Reviews of Be Live Collection Palace de Muro 5 stars

Carretera Alcudia - Artá, s/n, 07458 Playa de Muro, Spain

#17 of 32 hotels in Playa de Muro

Guests' Choice

Review score

Based on 282 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    9

  • Value for money

    7.4

  • Free WiFi

    7.5

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Showing 1 - 52

  • Reviewed: 16 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights

    Unfortunately my room was above the delivery ramp and recycling collection bins, therefore somewhat noisy early morning. A few staff automatically spoke in German, as this in on a Spanish Island, at least the greeting should be in Spanish thus then enabling the guest and staff member to settle on the language of choice.

    Friendly and welcoming staff, good quality and selection at breakfast buffet, great location for beach access.Very good al a carte restaurant for lunch and evening meal. transfers to local attractions added bonus.

    Stayed in May 2018

  • Reviewed: 10 May 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Bar service at the beach would be good and tables as nowhere to put your drink,,,

    The coffee was always only warm......we like it hot!!! This is the only criticism we had! We love our coffee...

    Stayed in May 2018

  • Reviewed: 9 May 2018

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View
    • Stayed 2 nights

    Even though it was cold and rainy during our stay, the resort had amazing spa and massage facilities that we enjoyed very much. We stayed in the resort all weekend and did not even get bored since the property is quite big with many amenities. The entertainment at the bar on Saturday night was a pleasant surprise. Overall, we really enjoyed our stay.

    Stayed in May 2018

  • Reviewed: 10 April 2018

    • Leisure trip
    • Family with young children
    • Suite with Side Sea View (2 Adults + 2 Children)
    • Stayed 4 nights
    • Submitted via mobile

    Hotel assumes all guests are German. Occupancy rates were quite high so disappointed that not all facilities were in operation.

    Good meal selection. Friendly staff, decent spa, nice pools

    Stayed in April 2018

  • Reviewed: 31 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly room, terribly cold bathroom, awful furniture specially sofa in the suite. Disgusting breakfast, scrambled eggs, bacon, backery all undercooked and awful. Seriously terrible and clearly not 4 nor 5 star standard.

    Nothing

    Stayed in March 2018

  • Reviewed: 27 September 2017

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    The bed was very comfortable. The matress is very soft and there were a lot of cushions available. It is located directly at the beach. At breakfeast and dinner they offer a big variety of food in best quality.

    Stayed in September 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room (1 Adult + 2 Children)
    • Stayed 8 nights
    • Submitted via mobile

    The staff are extreamly friendly, the kids club have different activities everyday for the children (a big thanks to the animation group, specially Maria), the hotel organizes different shows every evening and different activities during the day such as aqua gym and aqua Zumba, cocktail making,.... The pool is "temperature controlled", the beach is connected to the hotel so you can switch between pool and beach in no time, The buffet is nice and have local products, variety of dishes and very friendly staff. We will definitely book this hotel again, A big thank you too all the staff of Palace De Muro Meriem, Daniel and Leonard

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were not five star standard. Towels were old and a bit grey. Chipped wardrobe door. A little bit of attention to the room can easily make it a five star hotel.

    Very friendly and helpful staff. Great location for a relaxing and quiet beach holiday Not very busy even in August. We were able to find sunbeds at the beach everyday. Direct access to a lovely and clean sandy beach from the hotel swimming pool. Not suitable if you want a busy and young nightlife.

    Stayed in August 2017

  • Reviewed: 1 August 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    It's very loud outside of the balcony. The garbage area is just next to the balcony, the car come to get rubbish early in the morning while people still sleeping and it is very loud. And generally I think hotel needs renovation.

    A very nice beach. Very good selection of food and variety of choice in buffet. Very good and friendly staff.

    Stayed in July 2017

  • Reviewed: 18 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted via mobile

    You have To queue for having breakfast or dinner outside on the Terrasse.The fish Resto is deceiving. Not enough staff at the pool bar.

    The kids club and its staff is fabulous. The grill is very high quality , perfect cook and friendly staff.the Hotel, in particular the bedroom, is very clean and has air cond. the personel is very kind and helpful in general. The pool towel service works well. The evening animations are nice

    Stayed in July 2017

  • Reviewed: 6 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Side Sea View (3 adults)
    • Stayed 5 nights
    • Submitted via mobile

    It all seemed to close at 12, entertainment was a bit poor.

    Welcomed with a complementary glass of champagne sitting on the terrace overlooking the pool. Very friendly helpful staff all of them. A great selection of breakfast.

    Stayed in July 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The prices were a bit over the edge but the whole hotel holds the level that is 'required' regarding the place and nearby hotels.

    The personnel were very nice and always helpful and available. I also appreciated that there was cleanness everywhere.

    Stayed in July 2017

  • Reviewed: 2 June 2017

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms were more like a 3 star hotel! Shower door leaking, worn out towels

    great breakfast and dinner buffet, beautiful spa and pool area, friendly staff

    Stayed in May 2017

  • Reviewed: 24 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    Nickle and dimed a bit for a five star having to pay for certain sun loungers and for pool table towels were old and meats in restaurant were fatty

    Location was beautiful and staff were really friendly

    Stayed in May 2017

  • Reviewed: 21 May 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room (3 Adults)
    • Stayed 3 nights

    I didn't like the restaurant rule that you must wear a long trousers.

    I liked every thing in this hotel and I recommend it to everyone want to have some relax.

    Stayed in May 2017

  • Reviewed: 30 April 2017

    • Leisure trip
    • Group
    • Single Room
    • Stayed 8 nights

    when you hear breakfast starts at 7am .. its just cold one - to get anything hot you be earliest at 8am . 7am is also cleaning time ...so expect cleaning stuff to clean floor when you breakfasting ...

    good location .. reasonable prices

    Stayed in April 2017

  • Reviewed: 26 April 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Could have a little more evening entertainment very nice hotel

    Beds were very comfy,breakfast had many options and all the staff are very friendly and helpful.

    Stayed in April 2017

  • Reviewed: 8 September 2016

    • Leisure trip
    • Family with older children
    • Suite (2 Adults + 1 Child)
    • Stayed 3 nights

    The indoor dining area was cafeteria-like. Shows were pretty poor

    The pool area and access to the beach and the beach itself were all fine. The outdoor dining area was satisfactory in comparison to the indoor dining area

    Stayed in September 2016

  • Reviewed: 15 June 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No live entertainment and bar hours not opened long enough.

    Staff, beach access and new renovated rooms.

    Stayed in June 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights

    Nothing

    lovely staff, very accomodating

    Stayed in May 2018

  • Reviewed: 19 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Good sized, airy rooms. Quiet and peaceful. Stunning indoor and outdoor pools. Spa facilities Professionalism of staff Cleanliness

    Stayed in May 2018

  • Reviewed: 16 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Excellent staff and lovely hotel

    Stayed in April 2018

  • Reviewed: 21 September 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights

    Everything about the property was amazing. Food was spectacular.

    Stayed in September 2017

  • Reviewed: 8 September 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    The rooms towels very old

    It was great but only the towels were very old

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Very peaceful and relaxing. Definitely good value and very clean.

    Stayed in September 2017

  • Reviewed: 3 September 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Make the pillows more comfortable

    Generous bathroom products 🤣🛀🏿

    Stayed in September 2017

  • Reviewed: 26 August 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room (3 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Beach access Excelent breakfast

    Stayed in August 2017

  • Reviewed: 20 May 2017

    • Leisure trip
    • Couple
    • Suite (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Bed, 2 singles put together is not good enough for a property of this standard

    Buffet very good

    Stayed in May 2017

  • Reviewed: 24 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast, nice spa/massages, well located.

    Stayed in March 2017

  • Reviewed: 10 October 2016

    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Side Sea View (2 Adults)
    • Stayed 3 nights

    Probably the most various breakfast I ever had.

    Stayed in September 2016

  • Reviewed: 4 October 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 10 nights

    morning coffee wasn't always hot

    bed great, staff extremely friendly, location excellent, ambiance good

    Stayed in October 2016

  • Reviewed: 4 September 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room (3 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    All you could want and more from a beautiful hotel, ideal location and gorgeous beach 👍

    Stayed in September 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room with Side Sea View (2 Adults)
    • Stayed 3 nights

    Tea/coffee/electric kettle in the rooms

    The breakfast and the dinner were fantastic. The fresh grilled fish/prawns were amazing.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 April 2016

    • Leisure trip
    • Couple

    why do i have to pay extra on normal wifi, which even normal road side cafe will offer it free?! Staff said room service is 24 hours, but no one answer when I called reception at 11:30pm.

    Lovely location with very grand building. Extreme friendly staff with welcoming drink, with good size pool and next to the beach.

  • Reviewed: 10 March 2016

    • Leisure trip
    • Group

    A few hooks in the room to hang my coat on - not in the wardrobe. Also we came to your hotel primarily because we were on a cycling holiday and seemed convenient to use herzler bikes attached to the hotel. We were not impressed with herzeler and unfortunately because of this maybe would not come back to your hotel - even though we could not fault your hotel.

    The amazingly helpful staff. Room was excellent too.

  • Reviewed: 28 September 2015

    • Leisure trip
    • Couple

    Very expensive to eat and drink in the premises and the fact that you have to pay so much to use the lounge chairs on the beach. Since the hotel is quite pricey I would expect the hotel to have lounge chairs at the beach for its guests

    check out room to change facilities and closeness to beach.

  • Reviewed: 10 August 2015

    • Leisure trip
    • Family with older children

    Had a fantastic time! Great kids club! Recommend for families . Love the beach front location. You can switch from pool to beach easily . Will go back again!

  • Reviewed: 18 July 2015

    • Leisure trip
    • Couple

    Pool food too focused on Serrano ham.

    Great hotel, staff were helpful and friendly. Good pool, not quite enough synloungers so early morning towel run required. All in all great experience.

  • Reviewed: 16 July 2015

    • Leisure trip
    • Couple

    Difficulty being served at the bars in an evening. No atmosphere in a la carte restaurants as no other customers. By 10 am 10percent of sun loungers saved with towels with only 10 percent occupancy by 12 noon. No sun loungers provided on beach.

    Pool area and beach lovely

  • Reviewed: 28 May 2015

    • Leisure trip
    • Family with older children

    No coffee or tea making facilities in room.Entertainment in bar lounge needs to be upgraded.

    Quality, comfort, privacy,and location.Excellent staff,superb facilities.

  • Reviewed: 23 April 2015

    • Leisure trip
    • Couple

    Leaving is hard!

    Everything. The relaxed atmosphere. The kind staff. The room facilities. The incredible Everything. The relaxed atmosphere. The kind staff. The incredible buffets!

  • Reviewed: 12 April 2015

    • Leisure trip
    • Family with older children

    There are no changing rooms at the pool and the cost of Euro 30 for a large pool side bed.

    Location right on the beach, great for jogging, pool and surroundings lovely and breakfast excellent.

  • Reviewed: 9 April 2015

    • Leisure trip
    • Family with young children

    Property was great just a little remote.

    The staff was amazing! My girls loved the Mini Club. The staff and activities were FANTASTIC. My nearly 4 year old cried at the airport because she was going to miss the Mini Club. Fitness classes were fantastic. I did nearly all of them. The excursions were nice as well.

  • Reviewed: 14 April 2016

    • Leisure trip
    • Family with older children

    Very friendly staff. Very accommodating and helpful. Outstanding breakfast.

  • Reviewed: 12 April 2016

    • Leisure trip
    • Couple

    Nothing

    Beautiful hotel right in the beach couldn't fault anything

  • Reviewed: 1 April 2016

    • Leisure trip
    • Couple

    if any, opening hours of facilities ended 8pm - too early

    proximity to beach, gym facilities, breakfast, excellent and relaxed staff

  • Reviewed: 18 October 2015

    • Leisure trip
    • Couple

    staff and location

  • Reviewed: 13 October 2015

    • Leisure trip
    • Couple

    Nothing

    Everything. Food and service well above average!!

  • Reviewed: 4 October 2015

    • Leisure trip
    • Couple

    Stray cats in the outdoor dining area!!

    Location is superb, all staff extremely friendly and helpful and food is outstanding.

  • Reviewed: 3 October 2015

    • Leisure trip
    • Family with young children

    Old fashioned

  • Reviewed: 15 July 2015

    • Leisure trip
    • Couple

    Would suggest you need a car for the evenings if you aren't planning to eat in the hotel.

    Long beach for walks.

  • Reviewed: 25 May 2015

    • Leisure trip
    • Family with older children

    The location is amazing, right in front of the sea. The food is delicious, great quality. Friendly staff.

There are also 23 reviews without text. These impact the overall review score.

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