Plaza del Castillo, 1, 31001 Pamplona, Spain
#1 of 35 hotels in Pamplona
Guests' ChoiceBased on 348 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.9
Facilities
9.4
Staff
9.8
Value for money
9.1
Free Wifi
9.1
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End of dialog contentReviewed: September 9, 2025
Cecilia
United KingdomBreakfast fine. Location excellent
Stayed in September 2025
Reviewed: September 9, 2025
Linda
United KingdomNothing.
The location is great in that you are in the heart of everything. We were on the fourth floor and there was little to no noise to bother us from the streets. The room was very comfortable with a huge bed, kettle, mini bar, very good (huge) shower and large fluffy towels. Bed linen was lovely.
Stayed in September 2025
Reviewed: September 7, 2025
Darren
United KingdomNothing major: my wife felt the room decoration was a little austere but agreed it was very clean and comfortable.
True five star experience in the heart of Pamplona. A hotel that clearly has a history behind it, and a number of rooms overlooking the final stretch of “the Bull Run” (which I suspect will book up a very long time in advance). An excellent restaurant providing a very good breakfast ( albeit the same each day, an array of bread and cold cuts, pastries and cakes, with a little fruit and yogurt, with a small selection of additional freshly cooked egg options). Excellent dinners.
Stayed in August 2025
Reviewed: September 6, 2025
Michael
United KingdomSlightly pricey for what it is.
Central, historic, clean
Stayed in September 2025
Reviewed: August 31, 2025
Windett
United KingdomThe location is just brilliant. And everyone was super friendly and helpful. Really enjoyed our stay.
Stayed in August 2025
Reviewed: August 28, 2025
David
United KingdomNothing to criticise at all
Very spacious, elegantly styled room with small balcony overlooking one of the bull-running streets. Huge bath for two people with separate rain-shower room - nice toiletries and useful his/hers kits. Very quiet room, even overlooking the street. Good coffee machine and fresh milk provided free-of-charge from the kitchen. The valet parking was pricey but very useful and convenient in the city centre. Staff were very friendly and helpful. A great stay. Thank you!
Stayed in August 2025
Reviewed: August 26, 2025
Lisa
United StatesBetter quality shampoo would have been nice
The staff was very accommodating and helpful with every question we had. The location was perfect.
Stayed in August 2025
Reviewed: August 17, 2025
Susan
United StatesPamplona was a quick stop for us; we just wanted to see it on the way to see our family. This hotel was a very nice surprise. From the moment my husband and I walked in, the staff and owner were kind and accommodating--we were greeted in a memorable way, and a staff member parked our car for us. This hotel is charming and elegant and it has a lot of history. It is also in a perfect location for walking around Pamplona--the route for the running of the bulls begins right nearby. Our room was very comfortable with a wonderful shower, and we enjoyed an elegant breakfast downstairs.
Stayed in August 2025
Reviewed: August 16, 2025
Raymond
United KingdomNothing
Awesome location Bertrand was a great host. Enjoy the Scotland v France rugby
Stayed in August 2025
Reviewed: August 14, 2025
Catherine
FranceThe room lit by skylights
Great location in the “casco viejo”, on the “plaza del Castillo” and its famous cafes. Close by the “Calle de la Estafeta “, the Cathedral, the “Iglesia de San Saturnino “ (a must go). You can also go by foot to the department store the “Corte Ingles” . Great interior decoration For info : Hemingway stayed at the hotel and used to go to the “Café Iruña” where you can find the Hemingway corner. Great staff, wonderful service The valet parking : The hotel private parking space inside the public car park under the “plaza del Castillo”.
Stayed in August 2025
Reviewed: August 5, 2025
Dennis
United KingdomAmazing and spacious room and bathroom and they park our car for us.
Stayed in August 2025
Reviewed: July 29, 2025
Michael
PortugalService at breakfast slower than when we stayed before. Might have been better if it had been busier.
Beautiful building with superb rooms with balconies onto central town square. Everything is modern and very clean.
Stayed in July 2025
Reviewed: July 26, 2025
Mc
United StatesLocation great. Breakfast good only scrambled eggs could have been better
Stayed in July 2025
Reviewed: July 24, 2025
Alexander
CyprusVery good high quality hotel!
Stayed in July 2025
Reviewed: July 24, 2025
Lynne
United StatesThe directions for parking could've been better considering that we had to drive right on the Square to get there, but the staff was very helpful and guiding us in
It's gorgeous and there's very little not to like it's located right on the main square
Stayed in July 2025
Reviewed: July 23, 2025
Doda
United StatesAll the front desk staff was so helpful with everything we needed. The best!
Stayed in June 2025
Reviewed: July 22, 2025
Brian
United KingdomNothing
Well positioned -lovely rooms and bathrooms
Stayed in July 2025
Reviewed: July 16, 2025
Da
AngolaNo aplicable
No aplicable
Stayed in June 2025
Reviewed: July 2, 2025
Craig
United StatesI was very satisfied
The location is a huge attraction
Stayed in June 2025
Reviewed: June 26, 2025
Elizabeth
United StatesAll was good.
Lovely helpful staff. Large rooms. Facilities excellent. Truly a historic hotel, well located, with all the charm Pamplona has to offer.
Stayed in June 2025
Reviewed: June 16, 2025
Sergei
AndorraNo
Great location, historic hotel, friendly staff, large rooms. Everything is great!
Stayed in June 2025
Reviewed: June 9, 2025
Brendan
AustraliaRoom Service meals were inadequate in choice and quality.
Central location. Nice history and atmosphere. Valet parking g was very helpful.
Stayed in June 2025
Reviewed: June 6, 2025
Cynthia
United StatesGreat hotel in Pamplona. You can't go wrong with this one. Location, history, staff. Well done.
Stayed in May 2025
Reviewed: May 30, 2025
David
United KingdomThe breakfast was slightly unusual, with waitress service. That said freshly cooked food was available and the breakfast was more than adequate. If driving to the hotel, have faith in your satnav as it iis reached via restricted road zones!
The hotel is excellently placed on the main square. The old town and sites of interest are within easy walking distance. There are also plenty of restaurants close by. On arrival, our car was taken to the secure parking area and we were helped with our luggage. The room and bed were very comfortable, and with an excellent bathroom with two showers!
Stayed in May 2025
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