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Reviews of Gran Hotel Lakua 5 stars

Tarragona, 8, 01010 Vitoria-Gasteiz, Spain

#12 of 22 hotels in Vitoria-Gasteiz

Guests' Choice

Review score

Based on 1023 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    7.3

  • Facilities

    8.1

  • Staff

    8.1

  • Value for money

    8

  • Free WiFi

    8.1

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Showing 1 - 62

  • Reviewed: 9 September 2018

    4.6
    Regrettably disappointing!!!
    • Business trip
    • Solo traveller
    • Twin Room (1 Adult)
    • Stayed 1 night

    This is not a 5 star hotel by any means Im sorry to say and for the rate they are charging its just not of any value. You are a long way from the centre. The bar is like something you would have at a truck stop. The bar food was very basic considering you are in a city where the food is amazing. The place lacked any ambinance or heart beat. Lacked effort! Very disappointed with the hotel as I was looking forward to seeing what it was like. Staff were as you'd expect, polite and spoke english.

    Stayed in August 2018

  • Reviewed: 6 September 2018

    9.2
    Very convenient location.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A lack of cozy corners. Very noisy Hall. There was some kind of event going on. We could not find a place to sit and relax. We decided to have room service. It was good.

    Loved the room. Very comfortable and quiet. Very nice bathroom. Efficient room service.

    Stayed in September 2018

  • Reviewed: 25 July 2018

    10
    relaxed and comfort that is what i liked
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    nothing.

    The staff were very helpful and the food in the restaurant was great . I would Love to stay there again. Next time i would stay longer. I loved everything about the Grand Hotel Lakua

    Stayed in June 2018

  • Reviewed: 23 June 2018

    9.2
    Very good value for money and a pleasant stay but consider revising your star rating
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very good hotel and price, but this is not a 5 star but a 4+ star in reality: a 5 star would require assistance with luggage, a doorman and other facilities such as a gym or sauna (based on my experience from other countries around the world).

    Staff were excellent, breakfast delicious, bedrooms very comfortable, overall very good value for money.

    Stayed in June 2018

  • Reviewed: 16 January 2018

    5.5
    About average for an off the motorway hotel.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Lobby was open, noisy and draughty. There was not enough space in the restaurant, and with no restaurants in the vicinity, that left only the cafeteria to eat, and that was noisy and food less than average.

    Close to motorway was the bonus. Since the car broke down, we were well informed by the Hotel Reception on how to get help.

    Stayed in December 2017

  • Reviewed: 18 December 2017

    7.5
    Staff were particularly helpful. Our car had broken down and they assisted us in getting it fixed.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The restaurant was too expensive for a swift tasty meal. The cafeteria was crowded, noisy and draughty.

    Easy to reach from the motorway. Rooms and bathroom nice size, clean, calm.

    Stayed in December 2017

  • Reviewed: 10 December 2017

    6.3
    Definitely, breakfast and service.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Definitely, breakfast and service. Breakfast service was awful. The staff did not clean tables after they had been used. They did not even know how to serve a tea with milk.

    Stayed in December 2017

  • Reviewed: 10 November 2017

    7.5
    Nice hotel with friendly staff. Let down by uninviting areas to drink/eat in.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cafe bar was like a canteen, no atmosphere. All hard surfaces and bright lights, could not imagine having a drink there.

    Spacious, clean well decorated rooms.

    Stayed in November 2017

  • Reviewed: 25 September 2017

    7.1
    God hotel but not a 5 star hotel
    • Business trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - breakfast was enough choice, but for a 5 star hotel very very poor. -staff could be more friendly ( a smile does not cost money ). - the room EXTREMELY hot.

    - bed is so comfortable that you don't want to leave. -this hotel is perfect for a sleepover if you are traveling by car. - enough parking places.

    Stayed in September 2017

  • Reviewed: 25 September 2017

    9.6
    Westay there every year at least once, price is reasonable...
    • Leisure trip
    • Group
    • Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    The heater was on while there was hot outside in the night for being Vitoria. I tried ti fix the temperature myself but could not.

    Westay there every year at least once, price is reasonable and the room is just perfect.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    7.9
    Nice rooms, shame about the breakfast.
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    The breakfast was pretty poor tbh. A few cold meats and some pastries, nothing hot apart from a single cup of coffee. There was a waitress but she was busy doing other things and I seemed to be an inconvenience rather than a customer.. Not sure if it was because I was the first and only person there, but I was happy to vacate the breakfast area.

    Arrived late, left early so not much to say apart from a nice sized, comfy room. Good beds but the pillows were hard. The canteen area was ok, a little tatty, and not really what you'd expect from a 5 star hotel, but the food was excellent.

    Stayed in September 2017

  • Reviewed: 24 August 2017

    4.6
    Unfortunate choice due to faulty aircon- only wanted an overnight stop in a comfortable bed
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning didn't work, had to change rooms at 1:30am as our room was 27C, by the morning the second room was nearly as hot. The staff assured me that it was working but slow! Also the evening meal in the restaurant was average

    Comfortable bed, reasonable breakfast

    Stayed in August 2017

  • Reviewed: 13 April 2017

    8.8
    Great stopover
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit far out

    Hotel is a typical business hotel on the edge of town but probably better than most of its kind. Bit of a taxi trek into town but worth it

    Stayed in April 2017

  • Reviewed: 16 October 2018

    9.2
    just one single thing: a toilet seat is very low, especially...
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    just one single thing: a toilet seat is very low, especially for an older person...

    Stayed in October 2018

  • Reviewed: 6 October 2018

    8.8
    Very good place to stay when visiting Vitoria if you have a car
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The waitress at the hotel restaurant was excellent.

    Stayed in October 2018

  • Reviewed: 3 October 2018

    8.8
    Affordable luxury option
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Affordable luxury option

    Stayed in September 2018

  • Reviewed: 30 August 2018

    8.8
    Great stop-off near the motorway en route to Southern Spain.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Cafeteria is rather limited, although service very friendly, and good value.

    Stayed in August 2018

  • Reviewed: 13 August 2018

    7.9
    overall good but not as much ad one'd expect for a five stars hotel.
    • Couple
    • Twin Room
    • Stayed 1 night

    The lack of facilities such as swimming and fitness room which seemed to be under work.

    Stayed in August 2018

  • Reviewed: 27 June 2018

    9.2
    If you use public transport for the city center you need...
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    If you use public transport for the city center you need about 20-25 minutes with a little walk.

    Stayed in June 2018

  • Reviewed: 25 June 2018

    8.8
    Very clean, good room
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Too far from centre of town, however only a short walk (10mins) from tram stop

    Very clean, good room

    Stayed in June 2018

  • Reviewed: 10 April 2018

    10
    It's close to the highway making it easy to locate.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    It's close to the highway making it easy to locate. There's parking and the city center is easy to get to on the bus.

    Stayed in April 2018

  • Reviewed: 26 February 2018

    9.6
    Friendly staff, secure underground parking. Just off the main route to Portugal
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No tea or coffee making facilities in the room

    Comfy bed and great bathroom Good food English spoken

    Stayed in February 2018

  • Reviewed: 21 October 2017

    10
    This property is really elegant and clean.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    This property is really elegant and clean.

    Stayed in October 2017

  • Reviewed: 15 October 2017

    8.3
    Very good hotel, wasn’t struck on the locale.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No restaurants or bars in the area (at least none that we could find).

    Room was luxurious.

    Stayed in September 2017

  • Reviewed: 25 September 2017

    8.3
    Very close to the motorway
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very close to the motorway

    Stayed in September 2017

  • Reviewed: 28 August 2017

    7.9
    Convenient easy secure parking friendly staff
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient easy secure parking friendly staff

    Stayed in August 2017

  • Reviewed: 23 August 2017

    9.6
    very enjoyable overnight stay
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Spacious, friendly staff, comfortable, choice of restaurant easy to find

    Stayed in August 2017

  • Reviewed: 16 August 2017

    10
    Confortable.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    Nada

    Un hotel excelente.

    Stayed in August 2017

  • Reviewed: 29 June 2017

    5.0
    Very good bar staff
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    To far from city centre

    Very good bar staff

    Stayed in June 2017

  • Reviewed: 28 June 2017

    8.8
    Good hotel for business not so good otherwise
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    location too far out of town and hotel a little impersonal

    comfortable room and lovely bathroom

    Stayed in June 2017

  • Reviewed: 23 June 2017

    10
    Luxury hotel well worth every single penny!
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    Everything here was top drawer.

    Stayed in June 2017

  • Reviewed: 30 May 2017

    5.4
    Too far away.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too far away. Fitness very small, sauna very expensive

    Stayed in May 2017

  • Reviewed: 29 May 2017

    10
    Confortable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Exterior needs to paint

    Everythink

    Stayed in May 2017

  • Reviewed: 7 May 2017

    5.8
    Far from the city centre, parking on the street
    • Couple
    • Twin Room
    • Stayed 1 night

    Far from the city centre, parking on the street

    Stayed in April 2017

  • Reviewed: 10 April 2017

    9.6
    A real 5* hotel - absolutely!
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Cool breakfast buffet!

    Stayed in April 2017

  • Reviewed: 9 April 2017

    7.1
    Good for an overnight stay
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bar & restaurant soulless

    Good location, easy to find whilst travelling through Spain

    Stayed in April 2017

  • Reviewed: 9 December 2016

    10
    Perfect place to stay for business travelers
    • Business trip
    • Group
    • Twin Room
    • Stayed 1 night

    Perfect place to stay for business travelers

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 5 April 2016

    10
    The room was incredible.
    • Group

    Only overnight stop, arrived late gone by 6am would love to stay longer and explore.

    The room was incredible. Bathroom bigger than some hotel bedrooms I stayed in. Staff very helpful pointing us in direction of nice Tapas bars.

  • Reviewed: 29 March 2016

    8.3
    Nice hotel, confortable, easy parking around, quiet and with...
    • Leisure trip
    • Couple

    A bit far from city center and in a "dead" residencial zone with nothing to do around, although with a nice green area which could be nice for a stroll if no rain

    Nice hotel, confortable, easy parking around, quiet and with all desired facilities. Not modern but very good size room and bathroom.

  • Reviewed: 8 March 2016

    7.9
    Comfy room, good value for money.
    • Leisure trip
    • Group

    Be advised this hotel is nowhere near the centre of town and even the tram is a 10 minute walk away. Also, furniture and some of the decor is very much in need of an update.

    Comfy room, good value for money.

  • Reviewed: 5 December 2015

    7.9
    Ease of booking in and standard of room.
    • Leisure trip
    • Couple

    For a 5-star hotel it was amazing there were no in room tea/coffe making facilities. Unfortunately the water was only ever tepid when using the shower day or night, which during the winter months made for an unpleasant experience.

    Ease of booking in and standard of room. City centre was a comfortable 25 minute walk although the tram was also handily located.

  • Reviewed: 23 November 2015

    8.8
    This was booked at last minute, very friendly staff, room...
    • Business trip
    • Solo traveller

    no tea/coffee making in room, could do with more parking spaces

    This was booked at last minute, very friendly staff, room very spacious, had everything even down to shaving kits for gentlemen

  • Reviewed: 25 August 2015

    8.8
    Third stay at hotel, ideal location close to motorway and...
    • Leisure trip
    • Couple

    Although this hotel genuinely deserves its rating under the Spanish system it is beginning to look a little worn, at busy times check-in/check-out might get frustrating. The location although ideal for my purposes (an overight stop in a comfortable, clean hotel) it might not suit anyone who wants to see the city as it is quite a way from the centre, and the local facilities, bars, restaurants etc, are not very inspiring.

    Third stay at hotel, ideal location close to motorway and extremely covenient in breaking the journey. Beds were extremely big and comfortable. Although only one member of staff on duty at reception no delays and everything went smoothly.

  • Reviewed: 3 August 2015

    9.6
    Very conveniently located, near the highway, making it ideal...
    • Solo traveller

    Staff in the front desk are correct and polite, but lack some warm attitude. Ok, not a big deal.

    Very conveniently located, near the highway, making it ideal for travelers crossing Spain and having to spend a night. Rooms are comfortable and there is a parking right in front of the hotel. I suppose there is also a garage, which is necessary to pay. The most convenient of all is the hotel cafeteria, where you can have some light meal at evening or a breakfast, not having to spend the cost of a 5 star hotel breakfast. The price was very good and makes this hotel an excellent choice compared to the other hotels, usually 3 star rated, used for only one quick stay.

  • Reviewed: 7 July 2015

    8.8
    The room was a good size for our family and the kitchenette...
    • Leisure trip
    • Family with young children

    The wifi only worked well in the bathroom.

    The room was a good size for our family and the kitchenette was a good size for making breakfast. The cafe was good and we could get food for the kids at 17:30. The decor is nice too.

  • Reviewed: 23 June 2015

    5.8
    The beds are very comfortable
    • Leisure trip
    • Couple

    Hotel in general very impersonal and sterile. No atmosphere at all.as such a luToo far from the center if you don't have a car!

    The beds are very comfortable Lovely bathroom Some of the staff are very friendly: the lady from the restaurant/bar!

  • Reviewed: 18 May 2015

    5.0
    The hotel is modern and generally the facilities are good.
    • Business trip
    • Solo traveller

    The hotel is on the edge of the town a 30min walk/tram to the town centre. No in room Tea facilities. The spa cost extra. I could not cancel my car parking on the day as booked through booking.com. The hotel had a cold impersonal feel to it.

    The hotel is modern and generally the facilities are good. Breakfast was very good but a little expensive.

  • Reviewed: 20 January 2015

    8.3
    Nice big business hotel with an underground garage...
    • Leisure trip
    • Solo traveller

    Nice big business hotel with an underground garage (expensive) Very nice comfortable room Very good breakfast with a chef that made eggs to order and a fresh orange juice machine

  • Reviewed: 14 January 2015

    6.3
    Not too far from motorway.
    • Couple

    Very large souless hotel. Its on the outskirts restuarant not open til 8-30pm. We did take a long walk but Found absolutley no restaurants or decent bars. In fact some looked quite shady as a women i would go walking too far on my own

    Not too far from motorway. Garage underground and secure.

  • Reviewed: 18 April 2016

    9.2
    Amazing value for money.
    • Leisure trip
    • Group

    Amazing value for money.

  • Reviewed: 12 April 2016

    10
    Location just off the motor way.
    • Business trip
    • Couple

    Spa was some what small and required reservation but it wasn't too bad.

    Location just off the motor way.

  • Reviewed: 30 March 2016

    5.8
    Size of the rooms
    • Leisure trip
    • Couple

    Wifi connection was poor, we had to ask reception to get our room cleaned up. No one came to do it.

    Size of the rooms

  • Reviewed: 10 December 2015

    7.1
    Friendly staff
    • Leisure trip
    • Family with young children

    The spa area was disappointing

    Friendly staff

  • Reviewed: 26 October 2015

    10
    Perfect for what we wanted
    • Leisure trip
    • Couple

    Perfect for what we wanted

  • Reviewed: 20 October 2015

    7.9
    Lovely hotel and just what we needed
    • Leisure trip
    • Couple

    Lovely hotel and just what we needed

  • Reviewed: 28 September 2015

    8.3
    The room.
    • Leisure trip
    • Couple

    There was no Bar open. if you wanted a drink, you had to use the cafateria.

    The room. Plus the food.

  • Reviewed: 27 September 2015

    9.2
    Comfortable and awesome room and facilities
    • Leisure trip
    • Couple

    Staff was not as efficient as expected from a five star

    Comfortable and awesome room and facilities

  • Reviewed: 26 September 2015

    8.8
    Fine hotel and fine room.
    • Leisure trip
    • Solo traveller

    Nothing

    Fine hotel and fine room. Good underground parking

  • Reviewed: 23 August 2015

    7.5
    Clean, friendly staff
    • Leisure trip
    • Couple

    No spa available due to electricity problems

    Clean, friendly staff

  • Reviewed: 24 May 2015

    7.9
    Helpful staff and comfortable rooms
    • Leisure trip
    • Group

    Nearest tram stop to city is at least 10 mins walk- not nearby as claimed

    Helpful staff and comfortable rooms

  • Reviewed: 12 May 2015

    6.3
    Staff was helpful
    • Leisure trip
    • Family with young children

    Staff was helpful Late check out at 14:00

  • Reviewed: 27 March 2015

    7.9
    Staff were friendly and very helpful
    • Leisure trip
    • Couple

    Staff were friendly and very helpful

There are also 28 reviews without text. These impact the overall review score.

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