Choose your preferred language. We speak English and 42 other languages.
Based on 32 hotel reviews8.5
Value for money
Booking.com guest review guidelinesTo keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 24 months.
Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This lets us know that our reviews come from real guests, like you. Who better to tell others about the free breakfast, friendly staff, or quiet room than someone who’s stayed at the property before?
We want you to share your story, both the good and the bad. All we ask is that you follow a few simple guidelines.
We believe review contributions and property responses will highlight a wide range of opinion and experiences, which are critical in helping guests make well-informed decisions about where to stay.
Contributions to Booking.com are a reflection of the dedication of our guests and properties, and are treated with the utmost respect.
Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with Booking.com guidelines. We'll also provide transparency over the status of submitted content.
Once a review has been submitted, you can modify it by contacting Booking.com customer service.
We will use the same guidelines and standards for all user-generated content as well as the property replies to that content.
We will allow the contributions to speak for themselves, and we won’t be the judge of reality. Booking.com’s role is that of a distributor of feedback from both guest and property.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc...).
Showing 1 - 13
Reviewed: 20 May 2018
눉Food in several restaurants are okay (not bad!) in comparison with the price. A week only in the resort can be a bit boring, but we rented a car and found several food gems and attractions through internet ;-)
눇Really nice kids facilities and swimming pools. Very good service if you book with particular Red Level privileges. This gives you access to private lounges and Red level pools. Gives you a more private feeling in this massive resort!
Stayed in May 2018
Reviewed: 12 April 2018
눉Cleanliness of the room, instead of making the beds and leaving the floors dirty. Food could be hotter
눇there was a jacuzzi in our room but we did not use it as it wasnt clean. Red level was very good, first night we had dinner at the pangea and the food was very cold. As a red level guest, was informed that we will get priority bookings for all restaurants but this wasn't the case. we were offered ridiculous times (22:00) for dinner with kids? Apart from that we enjoyed our stay. We liked the red level lounge as we could go in there and have tea and coffee and sandwiches. I would like to thank Anna from the red level who was very kind and considerate she made our stay wonderful. We had 1hour session at the spa which was very good. Really enjoyed that. We also had a bali bed outside our room which was lovely. would stay here again.
Stayed in April 2018
Reviewed: 10 March 2018
눉A couple of times, the breakfast service didn't seem ready for early starts when they opened at 7.
눇Excellent choice for breakfast, red level service/staff exceptional, beds really comfy, suite was very spacious, we liked that you could opt for green service and save euros. Amazing honeymoon treats.
Stayed in March 2018
Reviewed: 25 October 2017
눉Nothing much really.
눇The staff take top billing - extremely friendly, courteous and very efficient. I would particularly like to thank the Red Level Concierge staff - Anna, Paula & Dianela for being simply awesome. They were super kind and wonderful with our boys! Excellent family friendly facilities both for kids and adults; varied choices for places to eat. Quality in everything! The pools were amazing, the spa is superb and probably one of the best holidays we have had!
Stayed in October 2017
Reviewed: 23 August 2017
눉The kids club is all over the place and broken up into different areas at different times, would have preferred more central activities for kids. I wouldn't really opt for a non Red Level room. The buffets could be better and a lot of the staff I wouldn't rate as excellent service.
Stayed in August 2017
Reviewed: 13 November 2016
눉Red level for families by the family pool could actually be by the pool. If an area is to be off limits to toddlers under 3 years old, don't put it right next to and within visible range of the significantly larger and more entertaining area for 3 y/o + toddlers! That is just really daft toddler-ergonomics. In fact, it is like some form of torture.
눇We booked the red level for families and it was good (travelled with a 27 m/o and 4 m/o). I would say it was worth the money although when you spend a lot of money for something, you're never truly satisfied. Setting of the hotel is very pleasant, with fountains and indoor / outdoor zones, making for a fresh scene from most angles. The indoor play area zone with free coffee, snacks and an open bar (from 530 - 630) was a great respite. We did not need to make use of the red level for families breakfast area and, in truth, could not see the point. We dined mainly at the buffet - it is excellent - except at lunchtime where we ate at the market grill. With full board it was a bit of a no brainer and great for kids who are fussy eaters (the kiddie pizzas are massive for example and a lot goes to waste sadly). The pirate pool for little toddlers is great fun. Our short person was up and down the big slide for hours. The infinity pool is cold so we did not really spend much time there although there is quite a nice area set aside for red level families. We did spend a lot of time at the beach somewhat ironically given it is also cold sea water! The play areas are only for 3 years and above so this was very frustrating for us. We managed to negotiate supervised access to the outdoor play area (it actually says in their in room magazine that this is for 1 yo to 3 yo but no one seemed to know what this was about). The girls in the red level area also were able to watch our toddler for a little bit. It was quiet hence this was possible otherwise it would not. The room was massive. I think we might have been in a two bedroom suite, there was a door we never opened! woops. View was great, the room caught a lot of sun and looked over the family pool. Family pool is warm although the area set aside for red level families is on a grass verge behind a pathway. Not so sure about this. The little zone for breast feeding and napping babies was really nice.
Stayed in November 2016
Reviewed: 25 October 2016
눉The WiFi could be faster and better just to say something to improve a bit
눇Everything was truly fantastic! The staff is marvelous and super family friendly all over. We will definitly come back next year. It is not cheap, but its woth every penny!
Stayed in October 2016
Reviewed: 20 October 2016
눉For families with kids it's not extremely family oriented as the family room only opens at 11am. There is not enough room at the family pool area to sit, service at the room was not fast we had to ask 3 times before they made a visit to repair the airconditioning and tv, , it's a huge and crowded hotel
Stayed in October 2016
Reviewed: 1 August 2016
눉With the main pool being salt water, the pool the children could swim in was very busy while the main pool was largely empty as it stung people's eyes too much. Shame because it was a lovely pool.
눇High standard of rooms and public areas. Red Level Staff were great with the children
Stayed in July 2016
Reviewed: 2 October 2017
눉room was very packed and too small for a family with 2 kids
눇red level for families club
Stayed in September 2017
Reviewed: 3 January 2017
눉2 teir system of guest
Stayed in January 2017
Reviewed: 5 May 2016
눉The location. Some of the features in the room: lack of power sockets, unable to switch off certain lights The trainer at the sport hub
눇The attitude of the staff The facilities in general and the details in particular: games at the red level for families room, machines in the fitness room, etc. The shows, especially the live music at sunset next to the pool
Reviewed: 10 April 2016
눇Beautiful hotel, grounds, rooms and staff. Red level is a great deal.
Showing 1 - 13
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.End of dialog content
Please check your email inbox and click on the link to reset your password
Please check your email inbox and click on the link to reset your password
View all bookings
No registration required