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Reviews of Grupotel Orient 4 stars

La Duna , 3, 07600 Playa de Palma, Spain

#27 of 65 hotels in Playa de Palma

Guests' Choice

Review score

Based on 566 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.1

  • Location

    7.8

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.1

  • Free WiFi

    8

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Showing 1 - 38

  • Reviewed: 7 September 2018

    10
    Considering booking for next year as well
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 10 nights
    • Submitted via mobile

    I guess the choice for a bathroom door that does not fully close ( there is space between the door and wall) is not really a good choice. The beds kinda slide on the floor so if you move from one to the other you cand slip between them.

    We had a wonderful experience at Groupotel Orient. The staff is very accomodating, nice and helpful, going the extra mile to give us the best tips and advice. We were a bit worried about the hotel being a bit toofar from the beach but it is actually just a 5 min walk and then there’s the plus side of being away from all the crazy, in a lovely and quiet hotel/ region. We slept with the window open and you could not even hear a buz. Food was excellent as well, plenty to chose from and varied and yummy. I am a foodie while by partner is a gym instructor with a clear food plan/ habits and we were both happy with the choices we had. Every evening there were live music (covers mostly) and programs which we enjoyed which was perfect especially from the rom balcony...lovely view too, especially in the evenings with all the lights.

    Stayed in September 2018

  • Reviewed: 3 September 2018

    9.2
    Good choice if you want to stay in a more quiet place a bit...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    Good choice if you want to stay in a more quiet place a bit away from the bar streets. The hotel is really nice, 3 min down to the beach. Staff is also good, we got a room right when we arrived in the morning even though check-in is only at 14.

    Stayed in September 2018

  • Reviewed: 28 August 2018

    8.8
    Great value and fantastic food, easy walk to beach and nightlife.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Having to rent a key for the in room safe from Reception - this should be included in the price. Gym equipment was a bit old and could do with replacing.

    Amazing Dinner Buffet, was surprised by how much choice there was, including meats and fished cooked on grill in front of you! Breakfast also fantastic!

    Stayed in August 2018

  • Reviewed: 2 August 2018

    8.3
    The Pool and Restaurant staff were exceptional!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 14 nights
    • Submitted via mobile

    From what other reviews say it be very noisy, but as to be expected in a hotel. Also my room was right beside the storage room so sometimes housekeepers would wake me up with the noise in there.

    The Pool and Restaurant staff were exceptional! Very friendly! The room was nice and comfortable and rooms were cleaned daily!

    Stayed in July 2018

  • Reviewed: 18 July 2018

    10
    Really enjoyed it
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Would have been nice to have bigger pool but adequate

    Meals excellent. Staff brilliant. 5 mins walk from beach. Easy to get to from airport on 21 bus. Beach wonderful

    Stayed in July 2018

  • Reviewed: 5 July 2018

    7.9
    Great place to stay
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Few minutes walk to the sea Room was small (but nicely arranged)

    Food was really amazing! Probably the best from all hotels I tried in Playa de Palma. Very nice, recently renovated inside pool and saunas Very good value for money

    Stayed in June 2018

  • Reviewed: 2 July 2018

    8.3
    Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights

    Hotel was noisy; there were many groups of young men, who made a lot of noise by day and night It desterbed us and we could not sleep. Hotel was far of way from the city. The distance should be informed clearly, when you advertise the hotel.

    The staff was very helpful and always very friendly in the reception. The staff in the restaurant was very kind and they always consider customers needs. So was the manager of the hotel too. The muisc in the nights was nice. Also other staff was friendly and good.

    Stayed in June 2018

  • Reviewed: 21 June 2018

    4.6
    Friend of us cancelled on last minute they didn't charge...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It's not 4-* hotel! Staff not professional at all!everyone there is depress,Poor poor breakfast and dinners not much to choose from,very disappointed ....!!!Worm,loud,uncomfortable hotel,balcony too close from each other no privacy.Full of Jong drunk German tourist,if you came to Party you can go for this hotel,otherwise DO NOT EVEN THINK ABOUT IT!!! I was waiting for this holiday long time,came home very disappointed :(

    Friend of us cancelled on last minute they didn't charge anything!

    Stayed in June 2018

  • Reviewed: 2 May 2018

    6.3
    Slightly disappointed
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    - Very noisy during the day, as there is a construction site right behind the hotel. - Avoid hotel rooms ending with 16 (i.e. 116, 216, etc) as they are right next to the service lift. Asked for a different room twice but apparently hotel fully booked so was asked to check the next day, eventually gave up - Internet charge

    Friendly staff in restaurant; food was ok; facilities ok; decent sized pool; walking distance to beach

    Stayed in May 2018

  • Reviewed: 30 September 2017

    9.6
    Overall, that was a great value for money.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Saggy mattress and an old-fashioned AC that works only on 15C and blows directly on the bed. Live music events every evening - they are quite loud and if your room overlooks the pool, there is no chance to get any sleep until at least 11pm. You can get tea and coffee with your breakfast but at a dinner time you can only buy it in the bar outside the restaurant.

    Very nice and helpful staff; good choice of food; squeaky clean room; great facilities; perfect location (airport bus stop, Mercado supermarket and plenty of smaller shops in just 1-2 min walking distance; beach in 10). You can leave your bags at the locked luggage room and take shower in the pool area after checking out.

    Stayed in September 2017

  • Reviewed: 26 September 2017

    7.9
    Early check in was available bonus when travelling from...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy neighbors, balcony too close to each other. Had to report to security one night but they acted on call right away.

    Early check in was available bonus when travelling from overnight ferry.

    Stayed in September 2017

  • Reviewed: 27 August 2017

    4.2
    My stay was made extremely uncomfortable and overall was awful and more stress than anything else.
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff are extremely rude and made inappropriate sexual comments and advances. On your site it states thet do currency exchange and have have a curiosity room. They do neither and we was told to shower by pool. Barely anything was all inclusive you could not get snacks included or most drinks would never book through booking.com again as falsley advatises accommodation and would not reccomend this hotel to anybody.

    The rooms were exceptionally clean.

    Stayed in August 2017

  • Reviewed: 27 August 2017

    5.0
    Thank you anyway.
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    I dont like the staff in the restaurant, because they never allowed me to bring a hot water in my room. All waitress so stressed. We are a norwegian people and almost who leave there is from germany, we felt like we are not welcome there.

    Booking information was wrong, in the desceiption says with bathub but no is only normal shower. So dissapointing.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    9.6
    Great stay. Family friendly!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Slow and confused lifts :D

    Great location, lots of free parking around, entertainment every night for all ages, nice food, good size room, balcony and shower, very clean. Super friendly staff!

    Stayed in August 2017

  • Reviewed: 21 August 2017

    6.7
    Okay
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The location on the hill wasn't great and the receptionist wasn't that welcoming when we first arrived. Also the cleaners never changed our sheets

    Hotel decor was nice and most of the staff were friendly

    Stayed in August 2017

  • Reviewed: 14 July 2017

    6.7
    The staff at the restaurant was rude.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    The staff at the restaurant was rude. Most of Them are confused and it's so emberecing when you have full board and they try to stop you from eating White you are sitting Down. And they never say sorry when they are Wong!

    Stayed in July 2017

  • Reviewed: 6 June 2017

    7.9
    Overall good stay
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    There aren't many options for dinner. You have to pay for your drinks at dinner ( while you can drink champagne at breakfast so I don't really get their system but anyway the drinks are not expensive. It just doesn't make sense to me). This has nothing to do with this hotel in particular and I'm not saying they're all like this but be aware of the fact that a lot of (young) German people coming in groups are there to party and get wasted. Apparently it's totally normal to them to scream all day in the hallways, to make nasty remarks to people and to scream in the hallways at 5am when they come back from their wild nights.

    The hotel is well located: not far from the airport, in a walking distance from the beach but far enough from the bars to avoid nightlife noises. You have a lot of options for breakfast (sweet, salty, warm, cold, juices, etc.) The facilities are nice: well decorated rooms, large outdoor pool / enough sunbeds The staff gave us a warm welcome and was always helpful.

    Stayed in June 2017

  • Reviewed: 27 May 2017

    6.7
    Good restaurant, nice rooms and cleaning service as well
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Lady at reception is toxic and cant speak English properly, they promise things before your trip and when you are there it's a different story, greetz to Tony montana from reception :)

    Good restaurant, nice rooms and cleaning service as well

    Stayed in May 2017

  • Reviewed: 19 April 2017

    10
    everythings is very good .
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    parking place is too small .but you can find out car parking near hotel. without pay 😀

    everythings is very good . friendly staffs. lot of choice of foods . very big dining with high qualty professsonal staffs. very help full.cleaning room & all over the hotel is clean. comfortable bed. water system in bathroom is good. and nice hot. 😀😀

    Stayed in April 2017

  • Reviewed: 18 October 2016

    7.9
    Very good Price-Performance Ratio.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    Additional costs for Wlan and safe. These should be included.

    A Hotel on which i feel comfortable and safe. Very quiet, but less than 10 minutes walk away from the Center. Very good Price-Performance Ratio.

    Stayed in October 2016

  • Reviewed: 22 August 2018

    9.2
    the corridor was quite noisy.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    the corridor was quite noisy. so, sometimes it was hard to sleep during the night!

    Stayed in August 2018

  • Reviewed: 5 August 2018

    7.5
    Room was clean, good location
    • Leisure trip
    • Group
    • Single Room
    • Stayed 4 nights

    There was a leak in my room (which only leaked once, but still). View was not very nice (didn't really care though)

    Room was clean, good location

    Stayed in August 2018

  • Reviewed: 21 July 2018

    9.6
    The buffet was amazing
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel didn't have water free in the dinner

    The buffet was amazing

    Stayed in July 2018

  • Reviewed: 31 May 2018

    9.6
    Amazing stay!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    All was perfect

    Amazing stay! Very helpful and professional staff, room was clean and comfortable, excellent food! Highly recommended

    Stayed in May 2018

  • Reviewed: 24 May 2018

    8.3
    Bad smell in the bathroom
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad smell in the bathroom

    Stayed in May 2018

  • Reviewed: 22 May 2018

    7.9
    Very relaxing stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Food and service was excellent

    Stayed in May 2018

  • Reviewed: 15 May 2018

    10
    Ideal hotel if you are a cyclist
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Ideal hotel if you are a cyclist

    Stayed in May 2018

  • Reviewed: 13 May 2018

    9.0
    Filled our needs very well.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Area.

    Great bed great quality furnishings.

    Stayed in May 2018

  • Reviewed: 18 October 2017

    7.1
    Nette Reception
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Nette Reception

    Stayed in October 2017

  • Reviewed: 12 October 2017

    10
    Very clean, excellent breakfast and dinnerbuffet, nice pool.
    • Leisure trip
    • Group
    • Double or Twin Room (1 Adult)
    • Stayed 4 nights

    The bed was very hard.

    Very clean, excellent breakfast and dinnerbuffet, nice pool.

    Stayed in October 2017

  • Reviewed: 9 October 2017

    8.8
    A relaxing weekend, thoroughly enjoyed
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Unpleasant drain smell in the bathoom

    Great food, friendly and helpful staff

    Stayed in October 2017

  • Reviewed: 26 August 2017

    6.3
    It was mainly for young germans
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It was mainly for young germans

    Stayed in August 2017

  • Reviewed: 15 May 2017

    9.6
    Lovely staff,
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Lovely staff,

    Stayed in April 2017

  • Reviewed: 3 May 2017

    7.1
    Never a 4 star hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Food, sense of distrust, don't expect to pay a deposit for iron board and have to collect from reception myself.

    Staff

    Stayed in May 2017

  • Reviewed: 21 April 2017

    7.9
    Orient
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Small room. Cleanliness in room, a little strange smell.

    Nice, clean hotel. Good dinner Nice service.

    Stayed in April 2017

  • Reviewed: 28 September 2016

    2.5
    Makes magaluf look like disneyland
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 18 nights
    • Submitted via mobile

    Only Brit room small with a terrible odour rude staff area full of sunken Germans

    Leaving

    Stayed in September 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 4 November 2015

    8.8
    Location, staff, meals are good.
    • Leisure trip
    • Couple

    There are not much light in rooms and very thin walls. You can clearly hear what are neighbors speaking about and they hear you. So be quiet when resting in your room ))

    Location, staff, meals are good. This hotel is really comfortable so we enjoyed a week there.

  • Reviewed: 6 September 2015

    7.5
    Good food selection, not far from Arenal beach which is...
    • Leisure trip
    • Family with young children

    Swimming pool and area was far to small in relation to the number of guests - we never used it as it was too ccrowded. The hotel also tends to attract slightly rowdy German youths, although the management do make an effort to accommodate families away from the noisy rooms.

    Good food selection, not far from Arenal beach which is great for sunbathing and swimming, friendly staff.

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