Sauna is not included in price, and it is available only until 18:00 - 25 € cost if you want to use wellness Parking is not included- it cost 12€ per day

Amazing Hotel, friendly staff and bunch of facilities.. We travelled with 4 years old girl. Breakfast was really good with plenty of choices. We rented a car and did few day trips- I recommend having car for this location. You can hear music all around, when entering Hotel, in the elevator.. - really nice touch Overall- I would choose this hotel again

Stayed in November 2023

If you don’t like music… don’t go

The room is great and spacious The hotel is very clean It offers very good restaurants and amazing pools

Stayed in November 2023

We didn't like the missing policy for the disgusting behavior of early reservation of the beach beds. That's like 0 points out of 10. The hotel has more rooms than sunbeds and the prollies reserve them during breakfast buffet. This leaves 60+% (!!!) of sunbeds unattended during the whole day leaving none for those who would go for a few hours of enjoying the sun or the pools. I will never ever book this hotel unless it is fixed. Others can manage it well.

This brand hotel is definitely worth staying in. Nice buffet, modern stylish rooms, although some parts are getting run down. You can experience the high standard HRH has. Most of the time the staff handles everything as you would expect in this level.

Stayed in November 2023

Asia fusion restaurant didn´t meet my expectations.

Brekfast very good pool area for 18+ was really nice

Stayed in November 2023

Strange rooms with the wc into a room, the shower into the other room and the sinks into the room. No mini bar. The breakfast only acceptable.

The staff. The pools. The bed.

Stayed in November 2023

Waiter service only at the bar at night was very slow and we were made to feel an inconvenience on all inclusive. The waiting time for a drink was way too long. Pool bar staff were fabulous and all restaurant staff were excellent

Clean modern trendy great pools great music. Food was fabulous and plenty choices.

Stayed in November 2023

The plug sockets didn’t work in our room which meant we couldn’t charge our phones and no other rooms to change to as was full.

Love the Hotel and it’s atmosphere. Amazing staff and facilities. The best hotel breakfast ever.

Stayed in November 2023

The pool that opened at 10 am for families. Sometimes the waiters were a bit messy forgeting some things in the orders, but thats mainly because of a lot of people in the same time ordering.

Breakfast, Lunch and Dinner was great. Quite a large number lf choices. The singers every dinner were nice and brought good atmosphere.

Stayed in November 2023

Room, food and facilities

Stayed in November 2023

N/A

Pools, breakfast and kids entertainment

Stayed in October 2023

Impossible to eat on site at the restaurants if you had B&B, no reservations ever available due to the full board and half board options. Need to fix.

Breakfast and location

Stayed in October 2023

I had a fantastic stay at this hotel! The facilities were top-notch and exceptionally clean. The Sixteens Lounge is a must-visit. The only minor drawback is that the hotel doesn't have direct sandy beach access, but they do provide daily buses to Las Americas Beach.

Stayed in October 2023

It was one of the best resorts we stayed in and we enjoyed our time greatly. If you are looking for a family friendly resort I totally recommend it. Some highlights of our stay: - great neighbourhood - you can easily walk outside the resort and find other great restaurants, or just walk / run as the whole area is really well maintained, clean and beautiful - the name is "Hard Rock Hotel" but it's actually a resort with everything you would wish for - there are lots of pools for smaller kids, teens, adults only - awesome music at the beach bar pool and a great restaurant also - there are 3/4 other restaurants in the resort but I've found that they are a bit short staffed during our stay and they weren't really opened or had a smaller availability - breakfast was 12 out of 10. everything you would wish to have for breakfast it was there - during the evening they had live music shows in the hotel lobby where everybody was dressed up like going into the city for drinks. good atmosphere. - during the day they have lots of performances and other events for kids or adults I don't give 10's easily in my reviews, but this one deserves it. We'll be back.

Stayed in October 2023

This hotel is unbelievable! The vibe, the staff, the rooms, the music... all unreal! Special shout out to Alex, Veronica and Victor who were lovely people and very helpful. I will be going back again!

Stayed in October 2023

Arrangements for ordering drinks at bars and by pool not great. Finding staff to order drinks tricky and couldn’t be bothered to try at busy times. The food in Montauk restaurant was very good but the service and ambience wasn’t up to the price being charged for the food. Levels of staffing/ organisation is not what is expected for a 5 star hotel.

Friendly staff. Good facilities. 4th time I have visited. Evening entertainment very good.

Stayed in October 2023

Service could be quicker around the pools but staff seemed to be new and in training so wasn’t a huge issue

Stayed in rock royalty couldn’t fault their service from check in to check out

Stayed in October 2023

There wasn’t anything.

Everything!

Stayed in September 2023

Prices for drinks were high and bar service time (from ordering to receipt of order), was dreadful. Something needs to be changed with ordering time turnaround.

The hotel, the facilities, the staff, the food.

Stayed in October 2023

All great!

Amazing stay at Hard Rock. Staff are simply outstanding, especially Guillermo, who made sure our stay was even more fantastic - highly recommended!

Stayed in October 2023

CleaNing of general inside areas left an odour which set off allergies. Outdoor areas no problem

Breakfast location and entertainment

Stayed in October 2023

Unfortunately, I had to face very rude behavior at the end of my holiday from the reception team members. Two receptionists marta and bibi were arguing with me at the desk, instead of trying to explain everything in a nice and polite manner. That was really unprofessional and unpleasant. Especially at the high class hotel.

My stay at the hotel was absolutely amazing, except of one fact unfortunately, that I had to face very rude behavior at the end of my holiday from the reception team members. Other than this unexpected experience, everything was really nice and enjoyable. Absolutely lovely and specious suite and amenities with fantastic window views. All other staff were really friendly, informative and helpful. Would be a super holiday ⭐

Stayed in October 2023

Nothing.

Gym, food, coctails were excellent. We needed to pay 100 EUR for the beach Bali beds per day to have privacy and feel luxury which was quite heavily priced but we enjoyed a lot the stay. The service in the Bali beds VIP session could have been better and more frequent.

Stayed in July 2023

Nothing

Entertainment

Stayed in October 2023

Some poor customer service at times. Food was very meh + €€€

The room was fantastic

Stayed in September 2023

Very clean and has everything

Great customer service

Stayed in October 2023