Old fashioned furniture, no appliances (I.e. tea pot)

Location and room space

Stayed in January 2024

The family room. On the positive side, it is very big. Decoration though is very poor, so not particularly cozy. It is a pity since with a low investment it could improve a lot. The worst though is that the room is in the last level and for the architecture of the building there are only some small windows close to the roof which make the room really claustrophobic.

The environment. Nice staff.

Stayed in August 2023

There was no mini fridge in the room. The staff was really really dry and not welcoming at all.

We liked the outdoor facilities for entertainment like the ping pong table, futbol pitch, and basketball court. The very large tv in the room was great but the wifi signal was too weak. They could improve the wifi signal and it would be great!

Stayed in February 2023

precio desayuno

facil check in and out

Stayed in January 2023

The room was stinky, perhaps from the toilet.

Foods at the hotel restaurant were delicious!

Stayed in September 2022

Rien

Parfait

Stayed in May 2022

The room was quite hot (even in februari).

Loved the location, the room and the restaurant.

Stayed in February 2022

localización fabulosa. recomendable para pasar un fin de semana de familia o parejas.

Stayed in November 2021

Front desk only spoke Spanish which I don’t speak

I liked my room and the location . Decor is good , people are nice and helpful

Stayed in September 2021

They have a buffet breakfast, they would need to include or make sure people are aware that you can order hot plates. I would recommend introducing hot food onto the general breakfast table as it is a little poor.

We loved the nature, the surroundings and location. The facilities are great and rooms too!

Stayed in June 2021

Great location , great ambience, great people

Stayed in August 2023

Our stat was wonderful. The place is very clean. The staff is amazing. Lovely views, also the food was wonderful. We had a great stay. Nothing negative

Stayed in April 2023

The staff doesn't speak English. The rooms are so close to each other which makes them very noise transparent.

Location was very good.

Stayed in February 2023

We specifically requested a large bed in the booking because we’re traveling with a baby, they gave us 2 separate beds, which was pretty uncomfortable. There was basically no solution offered by the hotel and we were told that Booking shouldn’t give this option, because they can’t give any guarantee. If the error is made by Booking.com or the hotel I don’t know. But a little compensation for the inconvenience would have been appreciated.

The views and neighborhood is beautiful

Stayed in February 2023

nothing

great space, all is very clean

Stayed in October 2022

The restaurant was closed that evening and the bar closed at 8pm. I would have expected a 4 star hotel to cater for thier guests needs instead of it being like a Bed & Breakfast. There was 1 staff member on at breakfast who could not keep up replenishing the food items. We had a junior suite which was clean however the floor was damaged and a water stain on the ceiling. There had clearly been water leaking from the above apartment and the room was still slightly damp and had musky smell. Bathroom was very small. On our departure there was no reception staff at all.

Nice settings and hotel was clean. Staff very attentive. There was no food available at our arrival time but the bars staff happily provided sandwiches for us.

Stayed in September 2022

Don’t trust the pictures and info on the web site. The pool is not connected to the hotel, it is open only 4 hours a day!, and was not cleaned. They have no equipment for fotball, basketball, volley ball or ping pong. They refuse to turn on the light on the evening… this is NOT a hotel for families! Puigcerda was a wonderful experience, but stay somewhere else..

Stayed in July 2022

There is no complaints about the hotel

It was well laid out and the rooms were very comfortable. Stunning views from the hotel overlooking a magnificent golf course. We ate at the Resturant and the food was absolutely delicious and staff were extremely helpful and friendly.

Stayed in June 2022

We had an unpleasant experience at the snack bar due to the poor service. We were willing to try the restaurant and the wine bar but after this experience we did not want to risk it anymore. Breakfast would be OK if it was included in the price of the room, but at 16 Euro per person/per night is a bit disappointing.

Location is great as well as the surroundings. Very fancy facilities and a big room, which includes an storage room to leave all your luggage and coats there.

Stayed in April 2022

N/A

The staff were very accommodating and friendly. Quiet surroundings best for relaxation. Good food is a plus. Five star service. I would recommend 100%.

Stayed in January 2022

poor lighting in the room, lack of furniture and design details inside the room, missing a touch of cosiness. dusty blankets with no cover, dirty windows, poor everyday cleaning , especially the bathroom. missing soap and paper towels

location, open area, indoor facilities

Stayed in January 2022

This is clearly not a 4 stars hotel, room are very simple, you can't access the pool before 3pm, staff is not very welcoming , I would definitely not recommend this place .

Stayed in August 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024