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Reviews of NH San Sebastián Donosti 4 stars

Avenida Zarautz, 120, Antiguo, 20018 San Sebastián, Spain

#28 of 56 hotels in San Sebastián

Guests' Choice

Review score

Based on 779 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    7.2

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    7.8

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Showing 1 - 70

  • Reviewed: 4 June 2018

    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Air conditions don’t work. There was only one person at reception. He was very kind but he can’t handle all situations at the hotel. I was calling reception one night for 15 minutes and nobody answered the phone. They never call me back. I wouldn’t stay there anymore.

    Stayed in June 2018

  • Reviewed: 22 May 2018

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    I felt that breakfast was a little bit poor or expensive based on the price.

    I liked the room and I felt really surprised about the sweets in the room. That was not expected and I found that very nice.

    Stayed in April 2018

  • Reviewed: 27 April 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    the bathroom was dangerous with does steps , we told the manager, because at night was very dificult to see going down

    we like very much the staff ,the location and room was good size.

    Stayed in April 2018

  • Reviewed: 7 March 2018

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Night time there was sound from hand dryer which was very disturbing. I hope they will fix it.

    Nice area, very clean place and friendly staff. I liked it

    Stayed in March 2018

  • Reviewed: 5 March 2018

    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Due to the weather conditions (exceptionally bad, snow and freezing) the lobby is quit fresh. But this is not the usual weather they have and the hotel is not build for this weather condition. So Ok for us ;)

    After late arrival the manager gave us a good tip for a restaurant

    Stayed in February 2018

  • Reviewed: 24 January 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    -

    Breakfast was good. The hotel is modern and clean. There is a bus stop very near and the bus is very regular, you arrive to Playa de la Concha in less than 15min.

    Stayed in December 2017

  • Reviewed: 3 January 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    There was no kettle or small fridge in the room ,there is plenty of room for them and realy missed making a cup of tea during the night did ask the reception but they had not got this facility, plus the safe was on the very bottom shelf in the press ,so we would have to get down on the floor and shine a torch at the front of the safe so we could read it ;-(

    The room was grand and very clean ,and beds made every day ,in a great location for us

    Stayed in December 2017

  • Reviewed: 21 December 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room was street facing and it’s quite noisy in the morning. They also cleaning the neighboring rooms quite early adding to the noise and we wanted to sleep in a little.

    The street parking adjacent to the hotel is really cheap probably paid €1.5 for 15 hrs. The hotel isn’t quite transparent about it and it costs €17 to park in the underground parking of hotel.

    Stayed in December 2017

  • Reviewed: 23 November 2017

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I would suggest if they provide sliper in the room that will be great. There was one piece of floor broken at the front of the room door. I would like to suggest they must take care about such things.

    View from Window was so beautiful. it was very comfortable bed and clean room.

    Stayed in November 2017

  • Reviewed: 14 August 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Far from town center but very good public transportation.

    The reception guy was excellent, very helpful and friendly. Very good breakfast. Very good WiFi in room.

    Stayed in July 2017

  • Reviewed: 10 August 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The Internet connection in room 306 was non existent. The hotel is a little far out from the beach and town Centre however the hotel is located on the number 5 bus line. The room service food was of a low quality and would not recommend.

    Room was of a good size and a nice bathroom. The staff were very friendly and helpful.

    Stayed in August 2017

  • Reviewed: 19 July 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Far from the touristy area. 40 min walk or need a bus.

    Everything was great- the room, bathroom, breakfast. There's a good public parking just close. Buses for the old city and beach are frequent and depart just around the corner.

    Stayed in July 2017

  • Reviewed: 27 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning was terrible in the room. The bed was rather hard. We expected more from a 4 star hotel but it was more like a good 3

    Very clean and staff were friendly

    Stayed in June 2017

  • Reviewed: 17 February 2017

    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights

    I would recommend this hotel to anyone visiting Donostia. The place is very modern and clean. The beds are super comfortable; and some rooms have generous balconies. Breakfast has a large variety of local delicacies. Lovely place, indeed.

    Stayed in February 2017

  • Reviewed: 4 August 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    San Sebastián is notoriously expensive when it comes to accommodation and this hotel is no exception, even though it is located on the fringes of the city making a car indispensable to travel into town.

    The room was spacious and clean and the bed was comfortable, even though the "double bed" was composed of two mattresses.

    Stayed in July 2016

  • Reviewed: 10 July 2016

    • Leisure trip
    • Family with older children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is a long ways from town or beach in an office park. Breakfast was ok but not worth the price. Worst of all, parking is expensive and we received a $50 parking citation while checking in which the staff just shrugged and smiled at, saying "yes they are very strict."

    Excellent large rooms and very pleasant helpful staff.

    Stayed in July 2016

  • Reviewed: 7 July 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    First room we got was in need of some repairs which were happening the next day! We asked for and got another room which was good. But why give us that room in the first place? When paying for the room in cash had trouble breaking our Euro200 note. Do not use Euro200 notes while traveling!

    Bus service into the centre of the city is easy and close to the hotel. Parking available under the hotel.

    Stayed in June 2016

  • Reviewed: 31 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 6 nights

    no choice of egg preparations as I hated scrambled eggs every day.

    VERY FRIENDLY RECEPTION STAFF

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was quite noisy at night and in the morning due to the cars passing by.

    Excellent staff, clean room.

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Nothing, hotel suited our needs.

    Good breakfast, parking on site, bus stop in front of hotel.

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Far from city center but easy to take taxi and in few minutes drives us dowtown

    Stayed in April 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Said it was near the beach but still 15 minute walk.

    Bed comfy. Clean bath and modern bathroom

    Stayed in April 2018

  • Reviewed: 21 March 2018

    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice hotel, the reception people are very nice. Also the location is good, it is very convenient to get to the city center.

    Stayed in March 2018

  • Reviewed: 17 March 2018

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in March 2018

  • Reviewed: 9 March 2018

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Room very hot, window wouldnt stay open

    Friendly staff, very clean,good public transport links 10 min bus to city centre

    Stayed in March 2018

  • Reviewed: 2 October 2017

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No mirrors in the bedroom.

    Convenient for the buses into the old town, outside hotel every 10mins.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Far from everything (from the sea xnd from city center) and view on kind of highway!

    Clean comfortable room

    Stayed in September 2017

  • Reviewed: 21 September 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast very basic

    Refreshments

    Stayed in September 2017

  • Reviewed: 16 September 2017

    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    all Excellent

    Stayed in September 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    No mirror in the bedroom. Very expensive.

    Staff, bar/cafeteria, safe parking, location, room and, coffee/tea making in room.

    Stayed in September 2017

  • Reviewed: 4 September 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast very good - but expensive. Staff very helpful.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very poor

    Every thing was good. Room size, clearness, staff, parking etc.

    Stayed in August 2017

  • Reviewed: 6 August 2017

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Overall as expected, not in the city centre as known

    Quality services, very nice staff, nice and comfortable room

    Stayed in August 2017

  • Reviewed: 4 August 2017

    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Location to the city

    Stayed in August 2017

  • Reviewed: 3 August 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast you need boiling water not hot water to make good tea

    The helpful reception staff and fruit in room

    Stayed in July 2017

  • Reviewed: 27 July 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    friendly staff, good parking, cozy room, excellent bed

    Stayed in July 2017

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Far from city

    Hospitality was excellent. We got free upgradation to better room.

    Stayed in May 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nice location with easy access to centre. Clean and comfortable room.

    Stayed in May 2017

  • Reviewed: 16 June 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 9 nights

    Just a little bit to far from the beach

    Big Clean Room

    Stayed in June 2017

  • Reviewed: 9 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit far from the center

    Clean, modern gotel, parking proximity

    Stayed in May 2017

  • Reviewed: 7 May 2017

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff is very helpful and friendly. The rooms are clean with all amenities you'd expect in a hotel like this.

    Stayed in May 2017

  • Reviewed: 24 January 2017

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    nothing

    very friendly staff., good breakfast!

    Stayed in December 2016

  • Reviewed: 27 December 2016

    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Too hot in room.

    Bed & towels. Amenities.

    Stayed in December 2016

  • Reviewed: 26 December 2016

    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    La wifi no habia

    Tot!!!!

    Stayed in December 2016

  • Reviewed: 13 December 2016

    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very friendly people. Good breakfast.

    Stayed in December 2016

  • Reviewed: 24 October 2016

    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great staff. Clean room,

    Stayed in October 2016

  • Reviewed: 2 October 2016

    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Decaf coffee were the packet kind.

    Everything was great!

    Stayed in September 2016

  • Reviewed: 13 August 2016

    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    no bar

    secure parking

    Stayed in August 2016

  • Reviewed: 16 July 2016

    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    One of the receptionists wasn't particularly helpful or friendly.

    Truly excellent breakfast included in the price

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 13 April 2016

    • Leisure trip
    • Couple

    Breakfast

    The hotel was adequate. Not far from the coastal motorway. Although a little out of town there was a regular bus service into the centre of San Sebastien

  • Reviewed: 29 December 2015

    • Leisure trip
    • Couple

    A bit far from the city center, in a not very attractive neighbourhood, next to a noisy road.

    Delightful staff, kind and smiling, willing to help and make our stay a perfect experience. We rented bicycles at the hotel reception, which were well maintained and made the stopover even more enjoyable.

  • Reviewed: 14 September 2015

    • Leisure trip
    • Couple

    The location of the hotel does not allow for any interesting views.

    There were different parking options, and the area is very secure. And the bed comfort is very high.

  • Reviewed: 30 July 2015

    • Leisure trip
    • Group

    The price was a bit steep,but prepared to pay it after our bad experience in another place.

    Secure parking. Easy to get into town by bus or taxi. Friendly,helpful staff and comfortable,clean room with safe.

  • Reviewed: 23 July 2015

    • Leisure trip
    • Solo traveller

    Room was extremely small, not very good lighting in the room. Would have been nice to know that beds were very close to the ground.

    Location was convenient for walking to the Cathedral and old town.

  • Reviewed: 21 July 2015

    • Leisure trip
    • Couple

    Location of this hotel is essentially in the middle of a traffic island so it is pretty noisy. Decor is tidy but dull - no character at all - which makes for a very bland, city chain hotel experience.

    Friendly and efficient staff. Excellent breakfasts. Clean and tidy rooms.

  • Reviewed: 10 May 2016

    • Leisure trip
    • Solo traveller

    It was well located for my needs, and the people were all really kind. breakfasts were really good!

  • Reviewed: 26 April 2016

    • Leisure trip
    • Group

    Everything was very good.

  • Reviewed: 29 March 2016

    • Couple

    EL PERSONAL EN GENERAL

  • Reviewed: 27 March 2016

    • Leisure trip
    • Couple

    Excellent comfort and as vegans we were impressed that soya milk was available for coffee and breakfast cereal.

  • Reviewed: 27 January 2016

    • Business trip
    • Solo traveller

    Really good value Helpful staff, booking a conference room at late notice Comfy rooms

  • Reviewed: 26 January 2016

    • Business trip
    • Solo traveller

    A bit noisy

    Copious breakfast, clean room

  • Reviewed: 24 January 2016

    • Business trip
    • Solo traveller

    Lack of a gym

    Standard of accommodation exceeded my expectations Wifi worked well on multiple devices

  • Reviewed: 8 January 2016

    • Leisure trip
    • Solo traveller

    16e to park the car and bar/dinning area didn't look very inviting

    Spotlessly clean and warm

  • Reviewed: 22 September 2015

    • Leisure trip
    • Family with older children

    The hotel is about two miles from the main downtown section

    The staff was very helpful and personable

  • Reviewed: 19 August 2015

    • Leisure trip
    • Family with older children

    Great transport links into the city.

  • Reviewed: 16 July 2015

    • Business trip
    • Family with older children

    The staff at the reception desk, Jon, Eduardo et al were exceptional! Very helpful.

  • Reviewed: 13 July 2015

    • Business trip
    • Solo traveller

    Nice and clean hotel. The staff was helpful and kind.

  • Reviewed: 3 July 2015

    • Leisure trip
    • Couple

    Restaurant needed , only self services,

    Room ok but hotel needs upgraded,

  • Reviewed: 9 June 2015

    • Leisure trip
    • Couple

    Requires transport to get to the city/beach; bus or taxi.

    Friendly and helpful staff, large room with balcony; good air conditioning and WIFI.

  • Reviewed: 7 April 2015

    • Leisure trip
    • Couple

    It's a very long walk or short bus ride to the old town.

    Very nice, efficient modern hotel. Staff was helpful. We did not get breakfast.

There are also 27 reviews without text. These impact the overall review score.

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