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Reviews of Holiday Inn Express Madrid-Getafe 3 stars

Avenida Rio Guadalquivir, 17, 28906 Getafe, Spain

#2 of 15 hotels in Getafe

Guests' Choice

Review score

Based on 1669 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.2

  • Location

    8.4

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    8

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Showing 1 – 73

  • Reviewed: 27 October 2018

    5.8
    It was a mixed bag and hence I would rate it as average. I would avoid visiting this in future.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Hotel staff was just ok. Lacked warmth. The room was very small for 2 adults and 2 kids. Breakfast was just ok, nothing good.

    Locatìon. It was close to business Park which had ample entertainment options for kids.

    Stayed in October 2018

  • Reviewed: 15 October 2018

    9.6
    The perfect property if you are going to the WB park
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Staff is really nice and helpful. Beds are super comfortable. If you are going to WB park you have Buses from the hotel or staff will happily call you a taxi. Breakfast is fair for the rate you pay.

    Stayed in October 2018

  • Reviewed: 22 August 2018

    7.9
    Close to motorway, we were travelling from Santander to...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Hard to find a seat to sit for breakfast but it was school holidays and close to Warner Park.

    Close to motorway, we were travelling from Santander to Mazarrón so about halfway.

    Stayed in August 2018

  • Reviewed: 11 August 2018

    9.2
    would recommend booking a stay
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    only one thing we requested non smoking floor and we were on a smoking floor this did not spoil our stay just would have preferred to have been on a non smoking floor as you could smell the smoke not in the room just in the hallway

    very pleased with accommodation clean good condition the breakfast staff extremely friendly and helpful good selection of food available and plenty available it was constantly topped up. hotel right next to an outlet that you could either go shopping or just go for a meal or drink

    Stayed in August 2018

  • Reviewed: 25 July 2018

    8.8
    Good stop over hotel. Great location. Holiday Inn Express never let you down. Modern hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Mattress a bit hard.

    Great Location just off motorway and next to shopping mall. Plenty of options for evening meal within 2 minutes walk. Staff very helpful. Very clean and tidy. Good breakfast. Good room facilities and aircon. Secure parking.

    Stayed in July 2018

  • Reviewed: 1 July 2018

    4.2
    Good for families, not for work trips.
    • Business trip
    • Couple
    • Standard Room (Advance Purchase)
    • Stayed 4 nights
    • Submitted via mobile

    Room advertised as large queen bed, instead got two twin beds. Wifi was unusable and extremely slow, and constantly disconnecting. Reception did not help with any problems or follow up on concerns and questions.

    Free parking was nice. Breakfast was okay.

    Stayed in June 2018

  • Reviewed: 13 May 2018

    10
    Would stay again for sure
    • Leisure trip
    • Couple
    • Standard Room (Advance Purchase)
    • Stayed 3 nights
    • Submitted via mobile

    Lacked some variety in breakfast, like eggs/bacon, but everything else was good. Remember this is a little far from Madrid center(15km) so stay here only if have transportation like car.

    Everything clean, ok breakfast, near shopping center. Very friendly staff. Room was confortable and clean and with nice bathroom

    Stayed in May 2018

  • Reviewed: 28 April 2018

    7.1
    Practical stay, pretty comfortable
    • Business trip
    • Solo traveller
    • Family Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Only few things that could be improved, but nothing too bad. The breakfast could be a bit better, there was no power socket close to the bed (for the phone...).

    Very clean and very nice staff.

    Stayed in April 2018

  • Reviewed: 14 April 2018

    8.8
    Great location, easy to find, not far from the motorway.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great location, easy to find, not far from the motorway. Great open parking area for our van, which seemed safe and secure. We ate in a restaurant in the nearby shopping centre. Breakfast was basic but adequate. Room was a good size, clean and comfortable

    Stayed in April 2018

  • Reviewed: 28 January 2018

    10
    A very pleasurable stay and we shall return to this hotel when going to Madrid.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was good.

    The staff were delightful. Friendly, helpful and profeesional. The room was first class ( my wife and I are ex airline crew and we have stayed in a lot of hotels worldwide !) Quiet, clean and spacious. A little gem of a hotel.

    Stayed in January 2018

  • Reviewed: 26 October 2017

    6.3
    been to other holiday inn hotel and even in winter there is air conditioning system that you can use
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights

    room... we stayed this month october and its 25 'c in madrid and the room has no air conditioning... instead they suggested to open window (but cars on the road too noisy) and in the end we borrowed a fan... just dissappointed really as we cant sleep comfortably coz the room is too hot...

    location..near the outlet for shopping..near to many restaurant..just walking distance..and a secured car parking

    Stayed in October 2017

  • Reviewed: 21 October 2017

    7.1
    Good hotel but impossible to find
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Almost impossible to find Behind the outlet mall Some signage but not enough The staff get complaints this all the time

    As with alll holiday inn express good and good value

    Stayed in October 2017

  • Reviewed: 19 September 2017

    10
    Great location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There were no double beds available on our date after emailing hotel directly

    Clean rooms. And comfortable great for parking and shops and restaurants close by. Close to motorway

    Stayed in September 2017

  • Reviewed: 16 September 2017

    7.5
    Clean and comfortable. A stopover when driving from San Sebastian to Malaga.
    • Leisure trip
    • Group
    • Standard Room (Advance Purchase)
    • Stayed 1 night

    No 'amenities' in the room. Available on request but some of the desk staff weren't very friendly so we didn't like to request anything from them. At check in we had to wait unacknowledged for 10 minutes or more while one member of staff had a lengthy discussion with two children about WiFi access and the male member of staff did not look up form his computer even once. Then he left while we were STILL standing there waiting (apparently invisible) to be acknowledged.

    Very nice staff in the breakfast area.

    Stayed in September 2017

  • Reviewed: 12 August 2017

    7.5
    Ideal for one night stopover, easy parking, clean room and a...
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Nothing to dislike

    Ideal for one night stopover, easy parking, clean room and a continental breakfast included. Huge retail outlet, restaurants and cinemas 2 minutes walk away

    Stayed in August 2017

  • Reviewed: 22 December 2016

    5.8
    Way to hotel not indicated....hidden behind mall.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Access to Hotel, was through car gate. No button to call. So had to leave car and walk 100m to reception desk for them to open gate - at night and with 1º, not nice. Breakfast was not scarce, but lacked options.

    Expected standard for business hotel.

    Stayed in December 2016

  • Reviewed: 12 December 2018

    7.5
    THEY HAVE TO IMPROVE THE BREAKFAST
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    i did not like the breakfast

    Stayed in December 2018

  • Reviewed: 10 November 2018

    9.2
    Fits the purpose
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Cheap and chearful

    Stayed in October 2018

  • Reviewed: 27 October 2018

    10
    Great stay on way to Bilbao
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Getting through Madrid next day

    Beds extra comfy

    Stayed in October 2018

  • Reviewed: 26 October 2018

    10
    No nonsense hotel located right next to good shopping centre
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Extra bed hard Small room Brakfast included

    Clean room Located near a large wonderful shopping centre!

    Stayed in October 2018

  • Reviewed: 12 September 2018

    9.2
    Location perfect
    • Business trip
    • Couple
    • Standard Room (Advance Purchase)
    • Stayed 2 nights
    • Submitted via mobile

    The Bar was lacking no Vodka or Gin

    Location perfect

    Stayed in September 2018

  • Reviewed: 25 August 2018

    10
    Location and staff.
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Parking a little exposed. After 22:30 have to walk by a dark empty parking to get to hotel. Before 22:30 its fantastic.

    Location and staff.

    Stayed in August 2018

  • Reviewed: 14 July 2018

    7.5
    Good to rest
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    A simple room ideal for a stop to rest in a middle of a voyage.

    Stayed in July 2018

  • Reviewed: 16 June 2018

    10
    Stop over on way to ferry port
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Easy access just off motorway, plenty of places to eat and drink close to the hotel

    Stayed in June 2018

  • Reviewed: 10 June 2018

    10
    Friendly staff, clean, quiet, next to a nice shopping...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was great.

    Friendly staff, clean, quiet, next to a nice shopping centre.

    Stayed in June 2018

  • Reviewed: 7 June 2018

    10
    This is the 3rd Holiday Inn Express we have stayed at, all have been excellent. The wifi Was good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I was only booked for one night ,too short a time.

    Staff excellent very helpful and a very pleasant manner. Rooms very clean and comfortable

    Stayed in June 2018

  • Reviewed: 23 May 2018

    9.2
    excelente combinacion costo valor
    • Business trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Great value for money

    Stayed in May 2018

  • Reviewed: 14 May 2018

    9.6
    Close to the outlet Shop and good breakfast
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Close to the outlet Shop and good breakfast

    Stayed in May 2018

  • Reviewed: 6 May 2018

    8.8
    Él hotel en general
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night
    • Submitted via mobile

    Él hotel en general

    Stayed in May 2018

  • Reviewed: 26 April 2018

    7.1
    Good location near nassica mall outlet mall
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    Good breakfast and location

    Stayed in April 2018

  • Reviewed: 31 December 2017

    10
    Excellent hotel could not fault at all.
    • Leisure trip
    • Family with young children
    • Standard Room (Advance Purchase)
    • Stayed 2 nights
    • Submitted via mobile

    Excellent hotel could not fault at all.

    Stayed in December 2017

  • Reviewed: 27 November 2017

    9.6
    OK
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Charged more at property than was shown on Booking.com

    Ideal location

    Stayed in November 2017

  • Reviewed: 26 November 2017

    10
    Close to shops food and bars
    • Business trip
    • Solo traveller
    • Standard Room (Advance Purchase)
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Close to shops

    Stayed in November 2017

  • Reviewed: 20 October 2017

    9.2
    A comfortable stay.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    nothing

    We arrive at 2am staff were very helpful.

    Stayed in October 2017

  • Reviewed: 24 September 2017

    10
    Perfect location for business use
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wi-fi was sometimes slow but not worth marking down for it.

    Excellent staff, accommodation was ideal for my business trip.

    Stayed in September 2017

  • Reviewed: 19 September 2017

    9.6
    Good stop over on way to Ssntander
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Help yourself didn't have to wait for anything

    Stayed in September 2017

  • Reviewed: 17 June 2017

    10
    Great location for warner brothers park
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Great location for warner brothers park

    Stayed in June 2017

  • Reviewed: 9 June 2017

    10
    Lovely hotel in centre
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Good breakfast selection. Rooms great. Lots if shops nearby

    Stayed in June 2017

  • Reviewed: 5 April 2017

    10
    Excellent hotel exceeded our expectations
    • Leisure trip
    • Couple
    • Standard Room (Advance Purchase)
    • Stayed 1 night
    • Submitted via mobile

    We found it amazing. The beds were soo comfy it was extremely clean and the staff were friendly but proffered

    Stayed in March 2017

  • Reviewed: 14 March 2017

    7.1
    Friendly staff.
    • Leisure trip
    • Couple
    • Standard Room (Advance Purchase)
    • Stayed 1 night
    • Submitted via mobile

    Aircon didn't work well. Room was very cold.

    Friendly staff. Good breakfast.

    Stayed in March 2017

  • Reviewed: 13 January 2017

    6.3
    Nassica creates value to the hotel
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    Location to Airport ...

    Location to shop !!

    Stayed in January 2017

  • Reviewed: 20 December 2016

    10
    Good location near shops and restaurnants
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night

    Good location near shops and restaurnants

    Stayed in November 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 March 2016

    7.9
    The breakfast was good, perhaps some fresh fruit may be an...
    • Leisure trip
    • Couple

    The breakfast was good, perhaps some fresh fruit may be an improvement? Close to a lovely shopping centre, which had a good choice of eating / drinking places. Elena and Almundina on the Reception were very lovely and most helpful...

  • Reviewed: 24 December 2015

    7.1
    We stayed at this excellent hotel several times before.
    • Leisure trip
    • Family with young children

    The hotel is starting to show some signs of wear and tear. One of the coffee cups in our room was cracked, and the electric kettle had a broken lid. The breakfast was good by Spanish standards, but some of the more popular items (like the Spanish omelette) were replenished half-heartedly, if at all.

    We stayed at this excellent hotel several times before. As always, the staff was polite and responsive, and the location next to a big shopping mall offering a variety of shops and restaurants is also a big plus.

  • Reviewed: 16 October 2015

    8.8
    The personnel was excellent.
    • Leisure trip
    • Family with young children

    Booking.com gave us a room four although search was for five. Check carefully the size of the room under booking. Location of the hotel is good if you have a car or if you are going only to shopping center next to hotel. We suggest to get a rental car if you don't have your own.

    The personnel was excellent. Our stay was really enjoyable.

  • Reviewed: 1 October 2015

    9.2
    Staff were very helpful and friendly especially Pablo on...
    • Leisure trip
    • Group

    Only downside was the bin men outside at 3am waking us up clanging about!

    Staff were very helpful and friendly especially Pablo on reception! Hotel was lovely and clean and very close to shops and restaurants only a minutes walk!

  • Reviewed: 3 March 2015

    8.8
    The rooms are comfortable and clean.
    • Leisure trip
    • Family with older children

    Bad wifi signal and very, very poor breakfast.

    The rooms are comfortable and clean. Staff was very helpful and friendly. The hotel is located in the middle of a huge commercial area with good restaurants.

  • Reviewed: 16 April 2016

    10
    Everything was good
    • Leisure trip
    • Family with young children

    Everything was good Close to Madrid

  • Reviewed: 14 April 2016

    7.5
    Near to shopping mall.
    • Leisure trip
    • Couple

    Far from Madrid city

    Near to shopping mall. Car parking.

  • Reviewed: 11 April 2016

    7.1
    Breakfast included, Close to Madrid,value for money.
    • Leisure trip
    • Family with older children

    Not so clean.

    Breakfast included, Close to Madrid,value for money.

  • Reviewed: 5 April 2016

    9.2
    Services, rooms, price, private parking, .
    • Leisure trip
    • Family with young children

    Breakfast a bit poor and to simple

    Services, rooms, price, private parking, ...

  • Reviewed: 27 March 2016

    9.2
    Service excellent and great location
    • Leisure trip
    • Family with young children

    Rooms too hot and could not adjust ac.

    Service excellent and great location

  • Reviewed: 15 March 2016

    9.2
    Cleanliness of hotel,location of hotel suited our needs as a...
    • Leisure trip
    • Group

    Cleanliness of hotel,location of hotel suited our needs as a group.

  • Reviewed: 13 March 2016

    7.5
    Location was good near motorways and shoping center.
    • Leisure trip
    • Family with young children

    Room ventilation did not work there was to hot.

    Location was good near motorways and shoping center.

  • Reviewed: 11 March 2016

    8.8
    Clean staff great breakfast good
    • Leisure trip
    • Couple

    Bed a bit too firm WiFi free but almost non existent

    Clean staff great breakfast good

  • Reviewed: 5 March 2016

    7.9
    Generally pretty good.
    • Leisure trip
    • Couple

    Not very well signposted and also the bed was very hard.

    Generally pretty good. Staff very attentive.

  • Reviewed: 4 March 2016

    8.8
    nice hotel for traveling
    • Leisure trip
    • Couple

    not easy to find, as special at midnight

    nice hotel for traveling

  • Reviewed: 23 February 2016

    10
    Great location, clean comfy room, very good value for money,...
    • Leisure trip
    • Couple

    Nothing

    Great location, clean comfy room, very good value for money, would use again and breakfast good too

  • Reviewed: 23 January 2016

    6.7
    I didn't like the internet service.
    • Business trip
    • Solo traveller

    I didn't like the internet service. Internet was very slowly in hotel.

  • Reviewed: 24 December 2015

    9.2
    Everything was perfect
    • Leisure trip
    • Family with young children

    Everything was perfect

  • Reviewed: 29 October 2015

    9.6
    Very friendly staff, room just as expected and a perfect...
    • Leisure trip
    • Family with young children

    Very friendly staff, room just as expected and a perfect breakfast included in the price. Excellent.

  • Reviewed: 11 October 2015

    9.6
    No metro or surface train stations near.
    • Leisure trip
    • Couple

    No metro or surface train stations near.

  • Reviewed: 11 October 2015

    10
    Everything was great!
    • Leisure trip
    • Group

    Everything was great!

  • Reviewed: 8 October 2015

    6.7
    secure parking, near shopping and restaurant complex.
    • Leisure trip
    • Couple

    Breakfast pastries, no evening restaurant or bar on site. Wifi hit and miss.

    secure parking, near shopping and restaurant complex.

  • Reviewed: 2 August 2015

    7.1
    Everything was very clean and organized, close to my job
    • Business trip
    • Family with older children

    The person in charge did not even try to find a solution for me... Was not courteous

    Everything was very clean and organized, close to my job

  • Reviewed: 3 July 2015

    9.6
    It's a good hotel
    • Leisure trip
    • Couple

    It's a good hotel

  • Reviewed: 5 June 2015

    6.7
    Near shopping outlet
    • Leisure trip
    • Couple

    Small room..breakfast just average

    Near shopping outlet

  • Reviewed: 2 June 2015

    7.1
    The price, and the staff good willing to help customer
    • Business trip
    • Solo traveller

    Night in bedrooms near the elevator are spoilt by a very noisy machinery.

    The price, and the staff good willing to help customer

  • Reviewed: 2 June 2015

    10
    Quiet location away from the bustle of Toledo but everything...
    • Leisure trip
    • Couple

    Quiet location away from the bustle of Toledo but everything easily accessible. Very helpful staff.

  • Reviewed: 19 April 2015

    7.1
    convenient location
    • Leisure trip
    • Group

    there was an only one night staff for the whole hotel. that was too much work and stress for a staff and also for the client.

    convenient location

  • Reviewed: 9 March 2015

    7.9
    The rooms were very good and beds comfortable, close...
    • Leisure trip
    • Couple

    nothing, it was a great overnight stay on our way south

    The rooms were very good and beds comfortable, close proximity to shops and restaurants

  • Reviewed: 8 March 2015

    9.2
    Friendly, professional staff.
    • Leisure trip
    • Couple

    Friendly, professional staff. Excellent room. Excellent breakfast.

  • Reviewed: 6 January 2015

    10
    Good location, excellent staff, comfortable bed
    • Leisure trip
    • Couple

    Wifi said connected, but wasn't!!!!!!

    Good location, excellent staff, comfortable bed

There are also 38 reviews without text. These impact the overall review score.

Showing 1 – 73

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