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Reviews of Hostal Excelsior 2 stars

Gran Vía, 50 - 2º, Madrid City Centre, 28013 Madrid, Spain

#243 of 372 B&Bs and Inns in Madrid

Guests' Choice

Review score

Based on 805 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    6.7

  • Location

    9.4

  • Facilities

    6.9

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    6.6

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Showing 1 - 57

  • Reviewed: 21 May 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 3 nights

    Maybe little noisy from street below so perhaps triple glazing would help but it was centre of the City with perfect location so noise was to be expected :-)

    Stayed in April 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Double Room with City View
    • Stayed 2 nights

    Nice place, really central, clean, friendly stuff. We were looking for something cheap and clean in the center of Madrid, and the hotel perfectly suited our interests. If you look for a very quiet place where you can sleep with open windows, look for something else.

    Stayed in May 2018

  • Reviewed: 27 March 2018

    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night

    The bathroom could do with a bit of an update, it would be nice to have a bedside lamp rather then only central one.

    Excellent location close to the shopping, theatres, palace and museums. Very helpful staff. Good value for money. Would definitely use again

    Stayed in March 2018

  • Reviewed: 21 February 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    poor wifi connection in the room and only staircase access from reception to upper floor

    The location is good with the metro station nearby. The staff were very friendly with smiles. They helped me in every aspect when they knew I had a slightly broken arm during travel. On the day of check out, one staff even helped me to take the big luggage for five blocks (around 70% of the distance to the airport bus station) ! Thanks a lot ! Muchas Gracias !

    Stayed in January 2018

  • Reviewed: 31 October 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Nothing - the Excelsior is good value, basic accommodation in the heart of Madrid

    Great location in center of city, very close to metro. Room fairly basic but has everything needed, likewise bathroom on the small side but was perfectly acceptable. Very clean and very friendly and helpful staff.

    Stayed in October 2017

  • Reviewed: 31 October 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit small but clean and the staff will help you. Lots of underground parking do not park in hotel. All shopping near and underground close by

    For short breaks near centre of city and all the theatre's bed a bit hard tourist buses stops outside

    Stayed in October 2017

  • Reviewed: 16 October 2017

    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    Soundproofing could be better, but nice balcony made it all better. :)

    Really nice place to stay. Nothing fancy and chic, but very good value for money - excellent location just on the biggest street Grand Via (all fashion stores, cafes, restaurants, services) and good for those who prefer walking to see all the beautiful Madrid objects.

    Stayed in October 2017

  • Reviewed: 5 July 2017

    • Leisure trip
    • Group
    • Double Room with Extra Bed
    • Stayed 5 nights

    The hostal was not on the street that it said in the map, spent ages trying to find it. Not the most modern decor but pretty good for the price you pay and the location.

    Staff were very nice, friendly & helpful. Very accommodating and VERY central location. Cleaned daily and the balcony was a nice surprise. 24hr reception desk & good air conditioning.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    The long and bulky bed pillow.

    The staff were excellent, the room are clean. I would consider this premise to be more of a hotel than hostel. My room had a balcony which was nice , and the main lounge area had a balcony with views up and down Grand Via. Shower water was nice and hot although pressure on rare occasions varied.

    Stayed in June 2017

  • Reviewed: 27 May 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Your website said it is 400 metres from cebles airport stop but it took me 25 minutes walk ,crap info plus the photo is wrong area for hotel location

    Friendly staff and welcoming

    Stayed in May 2017

  • Reviewed: 21 February 2017

    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We didn't like the room at all or the staff!because they were very cold and didn't respond to our requests at all,also the bed was in a very miserable state and the room was extremely cold !!if u get a room with the views forwards grand via ,u will not be able to sleep at all cause of the noise that comes from the outside!!!over all it was a very very bad experience and is not at all value for money even though it's only a 2 star it did cost us more than our **** hotel!😔😔

    Liked nothing about that place

    Stayed in February 2017

  • Reviewed: 3 October 2016

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    no WiFi in the room, in the shower hot water goes on and off randomly, toilet was broken (did not flush, partly fixed later), upon arrival no toilet paper in the bathroom, water pipes very loud

    friendly staff, location

    Stayed in October 2016

  • Reviewed: 24 September 2016

    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet paper was not changed. Staff was not helpful and did not want to give us soap. Bed was not big enough for a couple. The room was VERY noisy. We were charged 20€ extra after the first night. The quality was so low that even the staff told us that "one can spend a night anywhere so the bed doesnt matter"

    Just the location

    Stayed in September 2016

  • Reviewed: 7 June 2018

    • Family with young children
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was a bit drab

    Location and staff

    Stayed in June 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    everything was good

    Great centric location, perfect for further sightseeing

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location Friendly and helpful staff Clean

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Thin walls

    Cental location & ensuite

    Stayed in May 2018

  • Reviewed: 23 April 2018

    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom too small without any ventilation

    Very central & near the metro station

    Stayed in April 2018

  • Reviewed: 5 April 2018

    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 4 nights

    Room was directly on Gran Via, which is a noisy all night long

    Basic room but good location, clean room, friendly staff

    Stayed in April 2018

  • Reviewed: 18 March 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    I would not recommend to stay in this hostel for more than 1-2 days

    Stayed in February 2018

  • Reviewed: 3 March 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea or coffee maker in the room

    Great location

    Stayed in February 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Excellent location and staff.

    Stayed in January 2018

  • Reviewed: 4 January 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location!!

    Stayed in January 2018

  • Reviewed: 21 November 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Small bathroom, shower head only able to hand hold. old fashioned facilities, 2 stars only. Room smelt of dust.

    Wonderful position.

    Stayed in October 2017

  • Reviewed: 29 October 2017

    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Didn't like anything!!

    Rat hole

    Stayed in October 2017

  • Reviewed: 23 October 2017

    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Location is great!

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    Great friendly staff, lovely hotel right in the centre of Madrid, excellent!

    Stayed in September 2017

  • Reviewed: 28 September 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Wi-Fi signal was not good in our room.

    Location qnd accomodations were excelente.

    Stayed in September 2017

  • Reviewed: 13 July 2017

    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    All

    It's v bad

    Stayed in July 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    that we need to keave the key at the rception so its inconvenient to bring occasional friends.

    Stayed in July 2017

  • Reviewed: 23 June 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The size of the room...but great for the money I paid!!!!

    Location, location, location!!!

    Stayed in June 2017

  • Reviewed: 18 June 2017

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to dislike

    Very good location right in the center of madrid, very pleasant hotel staff and very helpful

    Stayed in June 2017

  • Reviewed: 27 March 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    2 separate beds and when someone walk by you can hear it.

    Clean.People in reception were super nice!! Best location.

    Stayed in March 2017

  • Reviewed: 17 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Friendly staff, easy access whatever the time, superb value for money.

    Stayed in March 2017

  • Reviewed: 7 November 2016

    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    No fridge in the room.

    The location is perfect.Good wifi.secure.clean room .

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 28 April 2016

    • Leisure trip
    • Couple

    Suggest the rear rooms due to very busy street

    Location is outstanding, plumb in the centre of Madrid, easy journey from airport by metro, sights are mostly walking distance.

  • Reviewed: 9 November 2015

    • Leisure trip
    • Couple

    The room and facilities were a little bit run down.

    The location is perfect for tourists. Walking distance to all major tourist points in city center. Very close to metro. The staff were very friendly.

  • Reviewed: 3 November 2015

    • Leisure trip
    • Solo traveller

    Room was slightly dark, but I travelled in winter and my room fronted onto a side street. There was no convenient sockets to charge my phone: one in bathroom two metres off floor, another even higher up in bedroom to serve TV mounted on wall.

    Staff informal, non-intrusive. Rules were simple. Bed was warm and clean, showers hot. My door had a good lock, possibly not necessary but reassuring. Location absolutely perfect; ATM outside the door, newsagent around the corner.

  • Reviewed: 15 October 2015

    • Leisure trip
    • Solo traveller

    Room had rotten smell when the bathroom door was left open and the room acoustics were not soundproofed. Next room's water closet was dripping unexpectedly sometimes even during nights.No breakfast included although there were good breakfast locations nearby to go. But I guess I could not expect much more for the price since it is an old building.

    Location, Friendly staff. Close to Callao for food and metro service.

  • Reviewed: 16 June 2015

    • Leisure trip
    • Solo traveller

    Single room very small and facing inner alley. WiFi sporadic. Bathroom continually had musical toilet tank, faucets dripped unless you had torque wrench. Could hear guests through the window. TV had no English programming. Fussy locks on doors.

    Location was superb, subway stops outside door. Maid was prompt everyday, often before I returned from early coffee (4 Starbucks within 5 minute walk) Elevator worked.

  • Reviewed: 11 June 2015

    • Leisure trip
    • Solo traveller

    Room was small and could get noisy at times. Tv had no English programming.

    Located close to several subway stops and 4 Starbucks within 5 minute walk. Café de la Luz is nearby, as are a Peruvian restaurant and a few beer places. Security was taken seriously. Elevator had a concierge cat propped nearby.

  • Reviewed: 21 May 2015

    • Leisure trip
    • Family with young children

    Baby bed we reserved was not available the first night. The elevator was very small, it was hard to get in with baby trolley.

    Localization was great, room was small but comfortable. It was very clean, everyday we have new linen and towels!

  • Reviewed: 19 April 2015

    • Leisure trip
    • Family with young children

    The room is hyper-old, the thing are very basic (no hairdryer or even soap), just old beds with old sheet standing to each other, the covers on beds are from 50-ties.. It simply feels poor.. and it is not 20 euros..

    It is centrally located in one of the main streets, so perfect for sightseeing trip.

  • Reviewed: 11 April 2015

    • Leisure trip
    • Group

    All the hotels in Madrid are noisy, especially on a location like this one. Don't forget earplugs! :)

    Friendliest staf (we were with 12 people, they made reservations for us at hotels, were well-organized & ready to help and advice us. They speak French and English depending on who you talk to.) clean rooms: new towels every day, clean rooms every day. Elevator! Great location at Gran Via.

  • Reviewed: 5 January 2015

    • Leisure trip
    • Family with older children

    .Was misled..it was a hostel with 4 crummy single beds...ended up paying $120 american for spouse and two student daughters.,faucet leaked all night, toilet ran, the wifi only worked in lobby, hear people above and below all night, the museums were 30 min walk,will stay at good stay apts in Atoche hood next time...

  • Reviewed: 24 May 2016

    • Leisure trip
    • Couple

    Great location, helpful staff

  • Reviewed: 5 April 2016

    • Leisure trip
    • Couple

    Noisy room, you can hear every noise from the nearby room, from the hallway and from the street.

    Nice staff. Good location. Nice streetview.

  • Reviewed: 29 November 2015

    • Leisure trip
    • Solo traveller

    Noisy room.

    Very friendly staff. Clean. Good shower.

  • Reviewed: 16 November 2015

    • Leisure trip
    • Solo traveller

    it was a bit noisy. Slept right next to public toilet so it was pretty noisy.

    Very simple but clean, friendly staff. Great location on Gran Vía

  • Reviewed: 18 October 2015

    • Leisure trip
    • Couple

    Very noisy inside and out

    Position

  • Reviewed: 17 October 2015

    • Leisure trip
    • Couple

    Easy to get to, and very helpful in securing an airport shuttle for us. Room was basic but clean.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Group

    Ligging was super!

  • Reviewed: 15 September 2015

    • Leisure trip
    • Couple

    Disturbing sounds from neighbouring rooms

  • Reviewed: 19 May 2015

    • Leisure trip
    • Group

    Very old, need maintenance urgently No air conditioning WiFi very bad, signal drops very often

    Location Lobby with balcony to GRAN VIA

  • Reviewed: 17 May 2015

    • Leisure trip
    • Group

    location is absolutely perfect, staff is very friendly and helpful, place is not new but spotless,

  • Reviewed: 9 April 2015

    • Leisure trip
    • Group

    Staff, location, rooms, value, balcony

  • Reviewed: 31 March 2015

    • Business trip
    • Solo traveller

    WiFi in the room didn't work well.

    Polite staff, good location and price.

There are also 19 reviews without text. These impact the overall review score.

Showing 1 - 57

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