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Reviews of Hostal Nersan 2 stars

Flor Baja, 5 - 4º izq., Madrid City Centre, 28013 Madrid, Spain

#136 of 372 B&Bs and Inns in Madrid

Guests' Choice

Review score

Based on 760 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8

  • Location

    9.4

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    8.2

  • Free WiFi

    8.4

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Showing 1 - 59

  • Reviewed: 31 August 2018

    10
    Fantastic
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    N/A

    The location is so good and easy to arriave from airtport, it is near to the Gran via and train station, the airconditional worked fine and the room was clean. the staff was kindly with us. I recommend it absolutely

    Stayed in August 2018

  • Reviewed: 29 August 2018

    6.7
    Due to miscommunication there was no one available to open...
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    Due to miscommunication there was no one available to open the door for us so we had to wait outside for more than an hour because nobody picked up the phone. (They did send me a message to warn but I did not read it in time)

    Stayed in August 2018

  • Reviewed: 11 August 2018

    8.8
    -building outside looks fairly old but the rooms are...
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    -building outside looks fairly old but the rooms are spacious, very clean (especially the bathroom) and well modernised. -the receptionist was lovely, welcoming and available to call if you have any queries. - location was superb! (Bars and restaurants within a minutes walk) -great value for money if you wanted a base to explore the city!

    Stayed in August 2018

  • Reviewed: 30 June 2018

    9.2
    it was a pleasant experience
    • Business trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 7 nights

    Facilities are not all there: they need to have cold water supply point, spoons, coffee cups, and a kettle to make hot water for coffee

    I like the receptionist Mary-Clair, she is kind, sweet, helpful and professional. She made my stay very easy and made me feel at home

    Stayed in June 2018

  • Reviewed: 31 May 2018

    9.6
    Good budget accommodation, just a little difficult to find...
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Was difficult to gain access initially, needs more signs.

    The receptionist was absolutely lovely! She made us feel so welcome and nothing was too much trouble. She made the stay for us.

    Stayed in May 2018

  • Reviewed: 10 May 2018

    8.3
    Location close to the theatres, Gran Via and Plaza de Espana.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No reception at night. Only number of telephone available to call is only to leave a msg for call back and costs 30 cents to the caller even if you have a phone with unlimited calls.

    Location close to the theatres, Gran Via and Plaza de Espana... metro station about 200m. Walking distance to Plaza Sol. Place was clean and room was good size for one person or a couple

    Stayed in May 2018

  • Reviewed: 10 May 2018

    10
    Great and simple Hostal for a very nice price!
    • Leisure trip
    • Group
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    Our room faced an interior patio, so the natural light was poor. But it was not a problem for us because we just went there to sleep :)

    This was the second time we stayed at Hostal Nersan and we will continue to book it every time we go to Madrid and it is available! This is the perfect place to stay because it has an excellent value for the price and the most convenient location for us: very close to the Gran Via and at a short walking distance to the main transports, restaurants, bars and stores. This is a simple Hostal, very clean and with a friendly and helpful staff, great if you want to experience the city and all the great things it has to offer.

    Stayed in May 2018

  • Reviewed: 16 April 2018

    7.1
    Good for a stopover
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    Our biggest discomfort was the cold in the room. There was a radiator but was warm just a bit when we arrived early in the evening. Then the rest of the evening and night it was very cold in the room. Staff not speaking English, communicate via Google translate. Some bad smell from the bathroom.

    Central location, close to subway. Room size was good for 2 people.

    Stayed in April 2018

  • Reviewed: 6 February 2018

    7.1
    Great location but you can find better places
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights

    The photos show a nicer place. I found the room a little old, the walls needed to be painted, and the place (reception etc) is really small. Bathroom also need renovation.

    The staff is really helpful and available. The best of this Hostal. It also has an excellent location and is very clean.

    Stayed in February 2018

  • Reviewed: 31 May 2017

    7.9
    Excellent value, budget central accommodation in Madrid
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights

    Not a problem for us, but lots of steps even to get to the lift to the 4th floor. Also, the entrance lobby and stairwell to the building are very dark and the outside door lock is a bit awkward

    Great value, central accommodation just off Gran Via with clean, modern room

    Stayed in May 2017

  • Reviewed: 5 April 2017

    5.8
    The best place if you are not coming with a partner
    • Business trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    The room is very noise as the walls are like paper sheets and you can hear evey single sound out side and inside the rooms.

    The staff was very polite and helpful.

    Stayed in April 2017

  • Reviewed: 31 March 2017

    7.5
    Does the job
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Regular apartment hallway--a bit tricky to find the right floor and door Receptionist only spoke Spanish. Reception had few opening hours.

    Comfy bed. Nice and simple room.

    Stayed in March 2017

  • Reviewed: 1 November 2016

    9.2
    Great location, clean and not noisy
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 1 night

    Slower wifi - but was in room and was for free, that is the main part Problems with check in - they prepared room for 2, but the reservation was for 3, but they fixed it within 20 minutes.

    Great location Room was big enough for 3 people Clean room and bathroom

    Stayed in October 2016

  • Reviewed: 18 October 2016

    7.5
    It smelled bad from the bathroom(( Otherwise it would be...
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It smelled bad from the bathroom(( Otherwise it would be just a perfect room for the price I paid. Very nice receptionist, everything very nice, clean and cozy if not the bad smell.

    Stayed in October 2016

  • Reviewed: 6 September 2018

    7.5
    Bed is the best
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    All was ok.

    The bed ;)

    Stayed in September 2018

  • Reviewed: 16 August 2018

    7.9
    localization
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    localization

    Stayed in August 2018

  • Reviewed: 18 July 2018

    9.6
    I wish there was a small fridge in the room.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I wish there was a small fridge in the room.

    Stayed in July 2018

  • Reviewed: 12 June 2018

    8.3
    Lokatie
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Bed was smal

    Lokatie

    Stayed in June 2018

  • Reviewed: 3 June 2018

    10
    Excellent location, value and service.
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Excellent location, value and service. the staff (Marie Claire) was excellent and very attentive.

    Stayed in June 2018

  • Reviewed: 29 April 2018

    8.8
    Great.
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The staff were fantastic.

    Stayed in April 2018

  • Reviewed: 6 December 2017

    7.9
    Roomstera were very clean
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Some people arrived in the corridor at 1:30 am and were noisy for a long period of time.

    Roomstera were very clean

    Stayed in December 2017

  • Reviewed: 30 November 2017

    8.8
    Rooms were clean. And quite. Main Street close by.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    No safe in the room

    Staff did not speak English- but tried very hard to communicate through Google translate- thank you .

    Stayed in November 2017

  • Reviewed: 15 October 2017

    9.2
    The staff were very helpful and friendly
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The entrance to the building, and it was not clear that the hostel is at the 4 floor

    The staff were very helpful and friendly

    Stayed in October 2017

  • Reviewed: 25 September 2017

    9.6
    I highly recommend this place!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The size of the bathroom.

    Great location, clean and comfortable rooms, friendly staff.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    8.3
    we had to walk 3 km in order to check and take the key in...
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night

    we had to walk 3 km in order to check and take the key in another hostel

    Stayed in August 2017

  • Reviewed: 5 September 2017

    8.8
    Fantastic location, room was perfect for a night, great...
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    You could hear noise from hallway and other rooms

    Fantastic location, room was perfect for a night, great value fort money

    Stayed in September 2017

  • Reviewed: 31 August 2017

    9.6
    More light needed in the bathroom.
    • Business trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 3 nights

    More light needed in the bathroom.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.2
    Double bed doesn´t fit well in the room with the number 3.
    • Business trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 3 nights

    Double bed doesn´t fit well in the room with the number 3.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    6.7
    I only saw the employee at the check in.
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    I only saw the employee at the check in. Didn't have the chance to ask for tour tips or questions regarding the check out.

    Stayed in August 2017

  • Reviewed: 25 May 2017

    9.6
    Great value for money and perfect location!
    • Leisure trip
    • Group
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Great value for money and perfect location!

    Stayed in May 2017

  • Reviewed: 10 March 2017

    7.9
    Great value for money
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Exterior Building was a bit odd but interior of hostal was nice.

    Great location close to subway

    Stayed in March 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 24 May 2016

    5.0
    Clean
    • Leisure trip
    • Group

    No reception before 10 am. It is an apartment just with a corridor and the rooms. Nothing else, don't expect something more than a bed to sleep. If you plan arriving to the city before 10 am don't even think about staying here.

    Clean

  • Reviewed: 10 May 2016

    7.5
    Comfortable place with a good location.
    • Leisure trip
    • Couple

    Room was a bit small, the space could have been used better probably. Payment only by cash or Visa (in Europe/ NL most people have Mastercard/ Maestro)

    Comfortable place with a good location.

  • Reviewed: 19 April 2016

    9.2
    Location is perfect, room was as expected, bed comfortable.
    • Leisure trip
    • Couple

    Even that location is great, on the other hand room oriented to street caused that much noise from people leaving bars around, that we could barely fall asleep...

    Location is perfect, room was as expected, bed comfortable. Everything clean, stuff very helpful.

  • Reviewed: 26 March 2016

    7.9
    The location is perfect if you want to stay in the city...
    • Leisure trip
    • Couple

    The room was in fact very small n crampted, the distance between the foot of the bed n the wall was hardly 30 cm which made all movement very difficult as we couldnt walk normaly but back to the wall. There is no unit nor drawers to put clothes in, just a barr with a few cloth hangers. The room was nice n fresh but a few pictures on the walls in the same style would have been a cherry on the cake. No breakfast with this accommodation.

    The location is perfect if you want to stay in the city centre. The staff was a young man who seems to deal with everything, he was very friendly n helpfull. The room was clean n freshly decorated. The bed was extra big!

  • Reviewed: 20 December 2015

    10
    We arrived at Madrid airport about 22:30, while the last...
    • Leisure trip
    • Couple

    We arrived at Madrid airport about 22:30, while the last check-in time to the Hostal Nersan is 22:00. They were so kind, they waited for us till about 23:00.

  • Reviewed: 28 September 2015

    8.8
    Located within walking distance to parks, attractions,...
    • Leisure trip
    • Couple

    No bad experiences.

    Located within walking distance to parks, attractions, restaurants, metro. Taxis waiting nearby. Overall a great location for a value price.

  • Reviewed: 23 September 2015

    7.5
    The location was great, just a minute walk from Plaza de...
    • Leisure trip
    • Family with older children

    The room was tight but I already knew that beforehand. In the surface it seemed clean, but I could see a little mold in the shower & under the bed there were a lot of dust balls which caused me allergies at night, but I didn't mentioned it to the staff. I'm sure they would have fixed it.

    The location was great, just a minute walk from Plaza de España metro station & 30 seconds from Gran Vía! Modern and I found it to be surprisingly quiet for being so close to city center.

  • Reviewed: 22 June 2015

    8.3
    Location is great!
    • Leisure trip
    • Couple

    Sign could be a little clearer being a hostal means its just one floor in the building floor 4 to be precise and there is just a tiny plack underneath an intercom.

    Location is great!

  • Reviewed: 21 June 2015

    7.5
    A great location to explore the city, everything you need in...
    • Leisure trip
    • Couple

    You could hear your neighbours and there was no fridge, but those are minor details.

    A great location to explore the city, everything you need in a small but sufficient space. Nice staff.

  • Reviewed: 31 May 2015

    8.3
    Great location, very close to metro and full of restaurants...
    • Leisure trip
    • Group

    The building has no light at all after 10pm and the lift was so old

    Great location, very close to metro and full of restaurants around. Staff were very helpful but they cant speak english much.

  • Reviewed: 2 April 2015

    6.7
    Very clean, cozy rooms + very good location
    • Leisure trip
    • Solo traveller

    noisy students scream on a street at night time, bad internet connection + they absolutely don't speak English and never stay on reception that's why we were waited more than half hour trying to get inside after long flight at night. When we call them tring to explain our situation she even do not understand us because of zero level English knowledge (even if booking.com says that they speak English ). I was mad about that

    Very clean, cozy rooms + very good location

  • Reviewed: 9 February 2015

    5.4
    Location
    • Leisure trip
    • Group

    Very small twin room: the distance between beds and opposite wall with the bathroom door is about 30 sm! Almost no place for the things, even no hooks to hang the coats! Stayed there 7 nights attracted by the high rewew score - first night the staff left one blanket for two of us, second- without soap, third - without towels. Hard to find if you are not speaking Spanish. Nothing excellent, very average

    Location

  • Reviewed: 6 January 2015

    9.6
    Felt like a quality small hotel room for cheaper than two...
    • Leisure trip
    • Couple

    A little difficult to find as there is no signage

    Felt like a quality small hotel room for cheaper than two beds in a dorm. Close to the metro and Main Street, but far enough back that it was quiet.

  • Reviewed: 18 May 2016

    8.3
    Location
    • Leisure trip
    • Couple

    Reception closed at 10pm...

    Location

  • Reviewed: 14 May 2016

    6.3
    Overall close to city and transport
    • Leisure trip
    • Group

    Rooms small. Bayhroom tiny

    Overall close to city and transport

  • Reviewed: 4 May 2016

    7.9
    location, clean
    • Leisure trip
    • Couple

    none

    location, clean

  • Reviewed: 12 January 2016

    7.1
    Great location, very clean rooms.
    • Leisure trip
    • Group

    Great location, very clean rooms.

  • Reviewed: 12 November 2015

    9.6
    location
    • Leisure trip
    • Group

    tha sign to small, the taxi couldn't find it easy

    location

  • Reviewed: 11 October 2015

    8.8
    Good location and clean room
    • Leisure trip
    • Group

    nothing

    Good location and clean room

  • Reviewed: 6 September 2015

    10
    The master is very kind and nice guy.
    • Leisure trip
    • Couple

    Nothing

    The master is very kind and nice guy. Good location Good room Good price

  • Reviewed: 16 August 2015

    9.6
    Very clean, very good location.
    • Leisure trip
    • Couple

    Very clean, very good location. Perfect room/hotel for a few days in Madrid.

  • Reviewed: 31 July 2015

    7.9
    Location is nice
    • Leisure trip
    • Couple

    The building is too old..elevator, steps etc

    Location is nice

  • Reviewed: 14 July 2015

    8.8
    We loved our room and the location.
    • Leisure trip
    • Couple

    We loved our room and the location. Cleaning and the reception were also excellent.

  • Reviewed: 6 July 2015

    8.3
    Great location, clean room, helpful staff
    • Leisure trip
    • Couple

    Little noisy cause of other guests (sounds from corridor)

    Great location, clean room, helpful staff

  • Reviewed: 3 July 2015

    8.3
    central location,very clean.
    • Leisure trip
    • Couple

    central location,very clean.

  • Reviewed: 3 April 2015

    10
    This is a very nice hotel.
    • Leisure trip
    • Group

    This is a very nice hotel. The staff is very kind although we contact with each other using body language. The location is also good.

  • Reviewed: 16 February 2015

    8.8
    The room was comfortable.
    • Business trip
    • Solo traveller

    The wifi was a little weak. The room was dark.

    The room was comfortable. The tv was nice. It was near gran via.

  • Reviewed: 15 February 2015

    9.6
    Room and bathroom were clean but I was a bit noise during...
    • Business trip
    • Solo traveller

    Room and bathroom were clean but I was a bit noise during the night. You'd better bring earplugs.

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