Reviews of Hotel Madrid Chamartín, Affiliated by Meliá This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Mauricio Ravel, 10, Chamartín, 28046 Madrid, Spain
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Reviewed: September 15, 2025 · Stayed in August 2025
Verified reviewWonderful family, really big. Felt like an old hotel that has been refurbished giving you the benefit of the old-style big rooms. Lovely breakfast in the morning. Very close to the station which was why we chose it.
A few disappointments. Firstly the lift from the street level took ages. We were waiting with a lady and her son in a wheel chair for around 10 minutes. Second, no room service, which given the proximity to the station and therefore likelihood of people choosing the hotel as an easy place to arrive towards the end of the day, was a bit surprising. There was a takeaway available from the restaurant but this food was pre-prepared (I couldn't get order an ingredient to be taken out of a pasta sauce for my kid) and tasted slightly disappointing. Thirdly - and the big one for parents with a young kids on a stopover night before travelling - it is not possible for kids to have a swim in the pool before check-out. Access to the pool is only allowed after checkout time. As mentioned before, this hotel seems ideal for folks travelling in late from the railway station or airport and similarly heading off to one of those in the morning. So it would really be doing customers a favour to change the times so any guest can have a swim before they checkout for a potentially long journey somewhere.
Reviewed: September 13, 2025 · Stayed in August 2025
Verified reviewLarge pool and comfortable rooms. Breakfast had a decent variety. It's not a bad choice to be close to the Charmartin train station.
Hotel is old so don't expect too much and staff were all right. Overall seemed annoyed but that's the typical experience in most places.
Reviewed: September 13, 2025 · Stayed in August 2025
Verified reviewThe pool was great...the water was freezing, but it was quite refreshing in the August heat. The staff were really helpful too
We had asked for a double bed but we had two singles pushed together and they kept separating during the night so one of us was always falling down between the beds
Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewClean, comfortable. Right next to train station. Great breakfast buffet!!!
Best thing, right next to train station. Worst thing? Right next to train station.
Dear Ms. Elizabeth, Thank you for this kind feedback concerning your visit. We're delighted you appreciated our meticulous cleanliness standards and enjoyed our Mediterranean breakfast buffet with its variety of freshly baked goods and seasonal selections. While our location adjacent to Chamartín station offers unparalleled connectivity, we acknowledge this proximity requires careful consideration. All our rooms feature double-glazed windows and soundproofing to maintain tranquility amidst the urban hub. Your satisfaction with our comfort amenities and dedicated staff motivates us to continue delivering memorable urban escapes. Best wishes, Caroline P., Voice of Customer Coordinator
Dear Ms. Elizabeth, Thank you for this kind feedback concerning your visit. We're delighted you appreciated our meticulous cleanliness standards and enjoyed our Mediterranean breakfast buffet with its variety of freshly baked goods and se… Show more
Reviewed: September 11, 2025 · Stayed in September 2025
Verified reviewReviewed: September 10, 2025 · Stayed in August 2025
Verified reviewVery nice and comfortable room with good buffet breakfast, very close to Chamartin station. Friendly and helpful staff.
Dear Madam, Thank you very much for this positive review. We're delighted our proximity to Chamartín station provided convenient access during your stay. Our Mediterranean-style breakfast buffet offers various breads, pastries and fresh fruit selections to start the day right. Our team takes pride in delivering attentive service while maintaining rooms with hardwood floors and Chromecast-equipped entertainment systems. The premium mattresses in upgraded rooms reflect our commitment to sleep quality. Very best wishes, Lara D., Voice of Customer Coordinator
Dear Madam, Thank you very much for this positive review. We're delighted our proximity to Chamartín station provided convenient access during your stay. Our Mediterranean-style breakfast buffet offers various breads, pastries and fresh f… Show more
Reviewed: September 8, 2025 · Stayed in September 2025
Verified reviewAccess is absolutely terrible if one is traveling with big or many suitcases; room card didn’t work (same lame excuse of being close to the phone… it doesn’t happen with other hotel room cards!), breakfast noisy and super packed and reception staff rude and arrogant. Extremely expensive for what it is. On top of everything the road that leads to the hotel was closed in the morning when I needed to leave with my 3 heavy and big suitcases which meant I had to cross the road on foot, get into the station and then into another amazing hotel where the staff kindly helped me getting a taxi. Horrible experience. The staff at this hotel just shrugged their shoulders and wished me good luck to manage to leave the hotel.
Access is terrible, crowded, slow lifts, run down
Reviewed: September 8, 2025 · Stayed in September 2025
Verified reviewReviewed: September 7, 2025 · Stayed in August 2025
Verified reviewThe rooms were comfortable and clean. Location conveniently close to a metro station. Nice breakfast
The pool was big but a bit outdated. Not enough chairs for the amount of people using it in a hot summer day
Dear Madam, Thank you for this review about your stay with us at Hotel Madrid Chamartín, Affiliated by Meliá. We're delighted you appreciated our comfortable rooms with parquet flooring and premium mattresses, maintained through daily housekeeping. Your recognition of our prime location near Chamartín metro station aligns perfectly with our goal of offering convenient city access. The team takes pride in our Mediterranean-style breakfast buffet that offers gluten-free options daily. We hope to welcome you back again. Best regards, Lara D., Voice of Customer Coordinator
Dear Madam, Thank you for this review about your stay with us at Hotel Madrid Chamartín, Affiliated by Meliá. We're delighted you appreciated our comfortable rooms with parquet flooring and premium mattresses, maintained through daily ho… Show more
Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewLocation
Breakfast
Dear Guest, Thank you for sharing your review. We're delighted you appreciated our prime location near Chamartín station with easy access to Madrid's highlights. Regarding breakfast, we offer an extensive buffet with gluten-free options, and would welcome the opportunity to discuss your specific preferences directly. Our seasonal outdoor pool and Castilian mountain views from select rooms remain popular with guests seeking urban relaxation. It would be a pleasure to have you return on another occasion. Best regards, Lara D., Voice of Customer Coordinator
Dear Guest, Thank you for sharing your review. We're delighted you appreciated our prime location near Chamartín station with easy access to Madrid's highlights. Regarding breakfast, we offer an extensive buffet with gluten-free options, … Show more
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewGreat location for a train connection the day after landing at the airport in Madrid. Rooms were comfortable and a reasonable size. The breakfast that was included in our stay was so good..
Nothing comes to mind..
Premium Thank you for such a positive review. We're delighted you appreciated our prime location near Chamartín station, ideal for train connections throughout Madrid. Your praise for our comfortable rooms with parquet flooring and premium bedding aligns perfectly with our commitment to quality rest. Our culinary team takes great pride in offering an extensive breakfast buffet with gluten-free options. Very best wishes, Lara D., Voice of Customer Coordinator
Premium Thank you for such a positive review. We're delighted you appreciated our prime location near Chamartín station, ideal for train connections throughout Madrid. Your praise for our comfortable rooms with parquet flooring and premiu… Show more
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewReviewed: September 5, 2025 · Stayed in August 2025
Verified reviewHotel close to the train station, very convenient for people that are traveling by train. There is a paid storage in the parking garage under the building where you can keep your luggage , hourly or daily. Super market mercadona walking distance from the hotel. Room spacious , comfortable and clean. Very good breakfast.
The only thing that I didn’t like was the lift , two small ones for many people.
Dear Guest, We appreciate that you took the time to share your experience with us. We're delighted our proximity to Chamartín Station made your travels convenient and that you appreciated the Mercadona supermarket nearby. Our team takes pride in maintaining spacious, comfortable rooms with premium mattresses in upgraded accommodations. The breakfast buffet featuring various breads, pastries, and Mediterranean specialties is indeed a guest favorite. Regarding the elevators, we appreciate your feedback as we continuously monitor capacity during peak periods to improve guest flow. All of the team hope that we may be able to see you again in the future. Kindest regards, Lara D., Voice of Customer Coordinator
Dear Guest, We appreciate that you took the time to share your experience with us. We're delighted our proximity to Chamartín Station made your travels convenient and that you appreciated the Mercadona supermarket nearby. Our team takes p… Show more
Reviewed: September 5, 2025 · Stayed in July 2025
Verified reviewReviewed: September 5, 2025 · Stayed in September 2025
Verified reviewBreakfast is good staffs are friendly
Our room is too crowded 3rd bed is not comfortable
Dear Guest, We would like to thank you for this review. We're delighted you enjoyed our breakfast buffet with its variety of options, including specialized dietary choices. Our team always strives to provide warm service, and we appreciate your recognition of their efforts. Regarding room comfort, our Family Rooms offer 36 sqm with dedicated sleeping areas - we regret this configuration didn't meet your expectations. Our pricing reflects amenities like Chamartín station proximity and premium bedding in upgraded rooms. We hope the mountain views from our soundproofed rooms offered some respite during your stay. We are hoping to welcome you back in the future. All the best. Lara D., Voice of Customer Coordinator
Dear Guest, We would like to thank you for this review. We're delighted you enjoyed our breakfast buffet with its variety of options, including specialized dietary choices. Our team always strives to provide warm service, and we appreciat… Show more
Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewReviewed: September 3, 2025 · Stayed in August 2025
Verified reviewThe breakfast was fantastic and the pool was long and great for lengths. Room and location were excellent 👌
Nothing
Dear Jackie, Thank you for your visit. We're delighted you enjoyed our Mediterranean-inspired breakfast buffet with its selection of freshly baked breads and gluten-free options. It's rewarding to know our seasonal outdoor pool provided a refreshing respite during your stay. Very best wishes, Martina P., Voice of Customer Coordinator
Dear Jackie, Thank you for your visit. We're delighted you enjoyed our Mediterranean-inspired breakfast buffet with its selection of freshly baked breads and gluten-free options. It's rewarding to know our seasonal outdoor pool provided… Show more
Reviewed: September 3, 2025 · Stayed in August 2025
Verified reviewReviewed: September 2, 2025 · Stayed in September 2025
Verified reviewReviewed: September 2, 2025 · Stayed in June 2025
Verified reviewReviewed: September 2, 2025 · Stayed in August 2025
Verified reviewRooms good- excellent pillows
Location- out of the city so lack of restaurants etc Pool area needs tidy and limited time exposure to sun- built up area Had to chase up coffee/sugar for room as not refilled daily
Dear Sir, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed our comfortable rooms and particularly appreciated our high-quality pillows for a restful stay. Regarding our location, while we are situated in Madrid's business district, we are well-connected with multiple metro stations within walking distance, providing easy access to the city center. We apologize for any inconvenience with the room supplies - daily housekeeping should ensure proper restocking of coffee and sugar. About our pool area, it is designed to provide a refreshing escape during Madrid's warm months, when reopened for the summer season. As for the value assessment, our rates reflect our quality services and premium location near Chamartín station. We hope to have the opportunity to welcome you back again on a future occasion. Best regards, Lara D., Voice of Customer Coordinator
Dear Sir, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed our comfortable rooms and particularly appreciated our high-quality pillows for a restful stay. Regarding our location, while we are situ… Show more
Reviewed: September 1, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 31, 2025 · Stayed in July 2025
Verified reviewWas a very positive experience. The staff was friendly and welcoming, which made check-in and throughout my stay very pleasant. The hotel offered good facilities, including clean and comfortable rooms that provided a cozy environment after a busy day. Additionally, its close proximity to the train station made it incredibly convenient for me to commute easily to other cities in Spain, saving time and hassle. Overall, I would rate my experience an 8 out of 10, and I would certainly consider staying here again for both business and leisure trips.
While my overall experience at Hotel Madrid Chamartín was quite positive, there are some areas that could benefit from an upgrade, especially given its affiliation with Meliá, which is known for high standards. The rooms could be modernized and refreshed to align with contemporary design and comfort expectations, enhancing the overall guest experience. Additionally, the breakfast facilities have room for improvement
Dear Guest, Thank you for providing us with feedback about your recent experience. We are delighted that our team provided you with friendly and welcoming service throughout your stay. Your appreciation of our hotel's strategic location, just 200 meters from Chamartín train station, is greatly valued. We're also pleased that you found our rooms clean and comfortable, offering a peaceful retreat after your busy day. Regarding the room design, we maintain a classic and functional style across our 199 rooms. As for breakfast, our buffet offers a wide selection including breads, cold cuts, fruits, and pastries, with special options for dietary requirements. We're glad that the overall value and convenience of our location contributed to your positive experience. We hope to welcome you back in the future. Best wishes, Lara D., Voice of Customer Coordinator
Dear Guest, Thank you for providing us with feedback about your recent experience. We are delighted that our team provided you with friendly and welcoming service throughout your stay. Your appreciation of our hotel's strategic location, … Show more