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Reviews of Hotel Serrano by Silken 4 stars

Marques de Villamejor, 8, Salamanca, 28006 Madrid, Spain

#210 of 327 hotels in Madrid

Guests' Choice

Review score

Based on 1496 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    7.9

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.3

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Showing 1 - 75

  • Reviewed: 22 June 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like the hill they were located on. The view from our window was a brick wall. Only one side of bed has outlets for plugin.

    Staff was wonderful and helpful. Breakfast food was delicious. Location was within walking distance of most things. We felt like we were in a safe area

    Stayed in June 2018

  • Reviewed: 11 June 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was nothing we didn't like!

    Beautiful decor and a lovely, spacious room with a super comfortable bed. Staff were extremely friendly.and helpful. Hotel is located in the nice area of Madrid with a Corte Ingles right next to it and a metro stop nearby.

    Stayed in June 2018

  • Reviewed: 6 June 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    As website told there is a cafeteria. Had to ask checkin staff for a coffee. Cafeteria means not only a coffee or drink. 15€ for breakfast to much for even businessmen.

    Music in the lounge. Jazz!

    Stayed in June 2018

  • Reviewed: 23 May 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights

    Parking an issue, close food/drink options were mostly really high end, or pretty chain.

    Friendly staff, location close to train line and high-end shopping, clean/comfy room

    Stayed in May 2018

  • Reviewed: 10 May 2018

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    WiFi was randomly disconnecting every few minutes during a teleconference. The room was a bit dark and a table light didn't work.

    Good location for my purpose. Quiet, clean, and comfortable room. English speaking staff.

    Stayed in May 2018

  • Reviewed: 28 March 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    This is an OLD hotel, in not so good shape. The pictures are way better than live. I think the average grade is too high, considering this should be 4 star hotel! Locarion is 30 minutes walk from all main locations, but if you want quiet surroundings or luxury shopping you might like it. Metro station is 7-8 min away.

    It was quiet, and bad was nice.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    The staff does not know how to take company information from Booking.com and issue correct invoice.

    Quiet and clean hotel. Good location for my purpose.

    Stayed in March 2018

  • Reviewed: 1 January 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Location was good, very clean. Being on the fifth floor there was noises on the ceiling probably by workers. This was a bit uncomfortable. Other than that, everything was A ok!

    The staff was very friendly and helpful! Recommended!

    Stayed in December 2017

  • Reviewed: 11 December 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 4 nights

    Breakfast could have been cheaper so we went out

    The hotel was very comfortable with larger than usual twin beds. Extremely quiet which is often a problem in Madrid.Easy distance to the metro and many tourist sites. Just beside Serrano- a great district

    Stayed in December 2017

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    There was nothing bad, but there were too many 'just ok' things. For instance, the bed was just ok. The pillow was not so comfy. The bathroom was clean but small. The staff was educated but a little bit cold

    The location is great, right in a commercial area, close to the main city spots by bus or even on foot. The room was clean. A good experience in overall.

    Stayed in December 2017

  • Reviewed: 3 December 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    The single room very small but a good size bathroom. Hall way carpet needs to change.

    On the previous question I cannot answer as none of the alternatives define the Property. It is a modest to simple kind of property

    Stayed in November 2017

  • Reviewed: 23 October 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Quality in general was poor for a 4 star hotel. Room wass very small and from 4 a.m. onwards, imposible smell of cooking!! When I booked, it showed as a Silken Hotel but in reality it is a different owner/brand. Definetly I won't repeat this hotel and I don't reccomend it.

    Stayed in September 2017

  • Reviewed: 16 September 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Suggestions for improvement? I guess the TV at the room could be updated so to include the option for English language (it is common in Spain that all programs are in Spanish) and the channel list can be a bit bigger. The hotel do not really offer food by room service but instead the visitor (with the assistance of the hotel) can order Telepizza ; this did not bother me really considering that I have seen and experienced the same in a number of hotels in Spain. I guess it’s easier and costs less .

    This hotel is situated in the heart of Barrio de Salamanca, Madrid with a number of luxury shops , including Corte Ingles, and restaurants, café shops and tapas bars nearby. You can enjoy a really nice walk around. Overall and although the stay was just for one night, the experience was really good. Quick check in and check out , good sized room and a double bed to go with. Clean and big bathroom, a nice veranda and fantastic and helpful service from the people in the Reception desk. Wake up call was done on the time agreed, taxi (ordered from the reception) was there even slightly earlier (05:00 in the morning) and no complaints at all.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Drainage in the shower was virtually non-existent. No in-house room service made our late arrival a little difficult - the pizza delivery option was not great.

    Good sized room for two people. Twin beds as requested when booking - beds were comfortable. Bathroom was a good size. Staff spoke english and were helpful.

    Stayed in August 2017

  • Reviewed: 9 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Doesnt feel like 4 star hotel: breakfast is limited, lift is small, no complimentary water or coffee/tea kettle at the room

    The staff were supre friendly and helpfull location is in a calm classy nieghbourhood, not in the citycenter but you can reach whetever you want easily We had a pleasant stay there

    Stayed in August 2017

  • Reviewed: 20 July 2017

    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Too cold with air conditioner running, too hot with it off. 10% extra charge of minibar and in-room dining service without being informed

    Professional staff, Excellent location, well-prepared room.

    Stayed in July 2017

  • Reviewed: 3 July 2017

    • Couple
    • Double or Twin Room
    • Stayed 5 nights

    Great location if you're doing shopping at the luxury shops in the area. Distance to tourist attractions is convenient as well, about 30 minutes from center.

    Stayed in June 2017

  • Reviewed: 9 June 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Very expensive for the things you get. Even a 7 euro breakfast is not included. With this money you can get three nights in other places including breakfast, I just booked late. I am note sure why it's rated 4-star hotel, it's not worth 3 I think.

    Nothing really special for the money you pay

    Stayed in June 2017

  • Reviewed: 11 May 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    Staff is quite arrogant: when we were checking in, the receptionist didn't even look at us and continued checking his papers while quickly preparing entrance card (one for two guests) for us. In the evening the hotel entrance glass door was closed, and another receptionist was studying me for a while through the glass door while I tried to ring the bell and waited for him to open the doors. We stayed for 2 nights and a hotel maid did not appear even for once leaving our room unmade and with all garbage in the cans and without towels and shampoos refreshment (by the way, we hanged 'Please make up the room' sign on the door - didn't help).

    The room is big enough. The hotel is in 30 min walking from the old town, and is on the shopping street Serrano (however, try Gran Via as it has more and bigger shopping centers with the same or greater assortment).

    Stayed in May 2017

  • Reviewed: 25 April 2017

    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were few and too soft for me. The local area doesn't have anything in the way of amenities, but that is to be expected in its location.

    Staff and rooms are very well appointed, and the neighbourhood is very safe. It's only a 3 minute walk to the metro.

    Stayed in April 2017

  • Reviewed: 22 March 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    for this price, the singleroom was very very small, there was no space for a big suitecase and you could not really move inside the room. you had light in your room all night from the corridor. still if it was not hot outside the roomw as very hot.

    comfortable bed, great location, friendly staff, quite in the night.

    Stayed in March 2017

  • Reviewed: 24 January 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    There was a weird stain on the wall by the bed. It was kind of disgusting. Mattress was very hard, but other than that things were clean.

    Great location, quiet street and right next to great shopping.

    Stayed in January 2017

  • Reviewed: 20 December 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    The rooms is VERY small, probably ok for one business traveller, but not for tourist couple. Almost no windows and the view is terrible into the internal place. The breakfast is ok, but the choice is small (though the quality is good). Coffee was of mediocre quality.

    The location is good and feels very safe. One restaurant just 2 meters from the entrance. Metro is 3 minutes walking distance. The staff was helpful. Rooms was cleaned everyday with minimum disturbance.

    Stayed in December 2016

  • Reviewed: 13 December 2016

    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 3 nights

    No electric kettle; a bit old hotel

    Perfect location - close to Metro stations Ruben Dario (line 5) & Serrano (line 4) but in the quiet street; continental breakfast; close to ABC Serrano with Mercadona

    Stayed in December 2016

  • Reviewed: 18 October 2016

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a problem in our room so we were moved to a smaller room. Anyhow the staff was helpful and they compensated the money with what we had spend in the bar and breakfast.

    Nice location. Small but comfortable rooms

    Stayed in September 2016

  • Reviewed: 12 October 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Smoking room with lingering smell, hard and uncomfortable mattress, hair on pillow, landing and hallway carpets dirty and worn, poor welcome by reception staff. I have stayed here once before and it was not so bad, but will not stay again.

    Hotel is well situated for business in the Salamanca area.

    Stayed in October 2016

  • Reviewed: 22 September 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    The bedrooms have been refurbished in this hotel, but it's showing its age in the dirty carpets on the landings and hallways. There was no English news channel available on TV.

    Good location for business in Salamanca, spacious bathroom and terrace in the room I had this time, friendly and efficient check-in and check-out.

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Perfect location if you have an appointment at the US Embassy. Very clean and comfortable. 0ne minute walk to coffee shop Serrano 80 for breakfast and late dinner. Gucci store and El Corte Ingles Department store also around the corner. One bus line and one metro line to get to the airport which sums up to about 6€. Taxi would be 30€.

    Stayed in August 2016

  • Reviewed: 18 August 2016

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    I loved everything!

    the personal was EXCELLENT. I arrived very late 1am and they were waiting for me. I needed to print some documents and they did so for me at 2am! Excellent!!!!

    Stayed in August 2016

  • Reviewed: 27 July 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There's no proper room service . There's no porter . In the rooms there are no glasses or kettle to make coffee or tea! This hotel shouldn't be rated as a 4 star hotel!!!!

    Location

    Stayed in July 2016

  • Reviewed: 26 July 2016

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Used condom wrapper in hallway- there for the two days we stayed! Very dated hotel

    Lovely neighbourhood, close to everything. Great value for money in a capital city

    Stayed in July 2016

  • Reviewed: 18 June 2018

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Everything perfect

    Stayed in June 2018

  • Reviewed: 28 May 2018

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy guests late at night and no much action from staff to mitigate the situation. Very small room.

    Location

    Stayed in May 2018

  • Reviewed: 18 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights

    Wifi doesn't work on any Apple products - I was told that by reception managers. Quite strange knowing that at least 40% have Apple goods.

    Stayed in May 2018

  • Reviewed: 11 May 2018

    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I didn't like that it doest have gym.

    I like the place because it is located in a perfect zone.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was had limited options

    Very friendly and helpful staff

    Stayed in May 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Good location

    Stayed in May 2018

  • Reviewed: 4 May 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Camas separadas

    Check in

    Stayed in May 2018

  • Reviewed: 14 April 2018

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff, price, location Cleaness

    Stayed in March 2018

  • Reviewed: 8 April 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Need to offer more tissue!

    Stayed in April 2018

  • Reviewed: 3 April 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast buffet was great!

    Stayed in April 2018

  • Reviewed: 8 January 2018

    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The air conditioning/heater did not work. The bathroom smelled. There was an annoying emergency light inside the room

    The breakfast was good

    Stayed in January 2018

  • Reviewed: 24 December 2017

    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    La habitación no dispones de «tea and coffe facilities»

    Amables

    Stayed in December 2017

  • Reviewed: 30 November 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    All good

    it was in easy reach of office location

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Beds a little hard.

    Nice area ...the designer shopping ...but close to tourist area...public transport very good.

    Stayed in November 2017

  • Reviewed: 1 November 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Quiet hotel but not too far from centre

    Stayed in October 2017

  • Reviewed: 12 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff very very helpful and friendly they are doing their best all of them Id like to say thank you

    Stayed in October 2017

  • Reviewed: 9 October 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The actual telephhone. Hard to. Answer . The instrument itsefwas faulty.

    Thestaff was exceptionlly attentiive

    Stayed in October 2017

  • Reviewed: 6 October 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    All good!

    Really lovely having an outside terrace to also enjoy - it added a little extra space to the room

    Stayed in September 2017

  • Reviewed: 2 October 2017

    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Staff and location

    Stayed in October 2017

  • Reviewed: 21 September 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    They put two single beds together instead of a big one

    The room (junior suite) was big and breakfast was very tasty

    Stayed in August 2017

  • Reviewed: 20 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The entrance with too many stairs is not ideal for travellers with suitcases let alone people with disabilities.

    Very good location and good value

    Stayed in August 2017

  • Reviewed: 18 August 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    No drawers in the room

    Stayed in August 2017

  • Reviewed: 16 August 2017

    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    the view was terrible

    the location was perfect for us

    Stayed in July 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Quiet, in walking distance to museums and shops

    Stayed in July 2017

  • Reviewed: 23 July 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Availability of refreshments was poor but would not stop me returning

    Good breakfast

    Stayed in July 2017

  • Reviewed: 19 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The emergency light in the room all night long.....

    The room quiteness. size of beds. the friendly staff. the hotel location.

    Stayed in June 2017

  • Reviewed: 15 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The hotel was lovely, the staff were very helpful. Overall we enjoyed our stay and would return to this hotel again.

    Stayed in May 2017

  • Reviewed: 9 June 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Nothing to be mentioned

    I Liked the people kindness, the location, the conditions of the facilities, the breakfast.

    Stayed in June 2017

  • Reviewed: 7 June 2017

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea making facilities

    Clean and tidy

    Stayed in June 2017

  • Reviewed: 24 May 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Great staff and location

    Stayed in May 2017

  • Reviewed: 20 May 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The expensive,small and time limited service at breakfast room

    Location

    Stayed in May 2017

  • Reviewed: 18 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights

    The A/C could be better

    Stayed in May 2017

  • Reviewed: 18 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    only two devices on wifi is not enough, and once activated it is difficult to disconnect to activate another device

    Stayed in May 2017

  • Reviewed: 11 May 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Absence of slippers, no cattle in the room

    Stayed in May 2017

  • Reviewed: 11 May 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Beds very firm.

    Great service and location

    Stayed in May 2017

  • Reviewed: 4 May 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location , good for the money , very clean

    Stayed in May 2017

  • Reviewed: 4 May 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ubicacion , atencion excelente

    Stayed in April 2017

  • Reviewed: 24 April 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The shower didn't work properly. The rooms could have a small refurbishment

    Very good location, clean room, nice staff

    Stayed in April 2017

  • Reviewed: 21 April 2017

    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Room had air condition not functioning.

    Staff very helpful

    Stayed in April 2017

  • Reviewed: 14 March 2017

    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Everything location service ect....

    Stayed in March 2017

  • Reviewed: 19 February 2017

    • Business trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    location is great

    Stayed in January 2017

  • Reviewed: 22 January 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 2 nights

    Great location and excellent value for money

    Stayed in January 2017

  • Reviewed: 5 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was perfect!!!

    Friendly stuff, great location!!!

    Stayed in January 2017

  • Reviewed: 29 December 2016

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    We found the bed just a little on the hard side.

    Stayed in December 2016

Showing 1 - 75

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