Plaza Mayor, 12, 40001 Segovia, Spain
#11 of 27 hotels in Segovia
Guests' ChoiceBased on 550 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.8
Facilities
8.5
Staff
9.2
Value for money
8.6
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Malcolm
United KingdomPerfect hotel for visiting Segovia. I'm not sure why it is only 3* as everything was perfect. Big comfy room and friendly helpful staff. Car parking arrangement was first class.
Fabulous room overtaking Plaza Mayor.
Stayed in April 2024
Reviewed: April 22, 2024
D
FranceNothing
Fabulous hotel right on the Plaza Major with a great view of the complete square including the Cathedral. Although was very busy at night the room was very quiet. So man places in the square to eat and drink and not expensive considering the location. Nice little streets to wander round altogether perfect. If you come by car which we did you can book for parking and the valet will park for you and bring back when you leave. Well worth the cost as there id nowhere near the hotel
Stayed in April 2024
Reviewed: April 22, 2024
Kathleen
United States of AmericaNothing - it was perfect
Our room was located right over the square, so we had a fantastic view. The hotel was very clean, and the staff was helpful. The parking was easy - we pulled up in front of the hotel, and they valet parked for us.
Stayed in April 2024
Reviewed: April 21, 2024
Chris
United KingdomWell located on the Plaza Mayor ( although this can mean some late night noise). Comfortable, traditional rooms. Kettle & fridge was welcome.
Stayed in April 2024
Reviewed: April 20, 2024
Lucy
United KingdomBeautiful old hotel, ideal location, accommodating staff, spacious rooms
Stayed in April 2024
Reviewed: April 20, 2024
Carsten
AustraliaNothing that comes to mind
Perfect location, very nice large room. Best view onto the market place. Couldn’t ask for more.
Stayed in April 2024
Reviewed: April 18, 2024
Tan
United States of AmericaGreat location at the center of city.
Stayed in April 2024
Reviewed: April 15, 2024
Ann
United States of AmericaBathroom small Whirlpool tub didn’t work
Location was excellent Staff was very helpful and spoke English
Stayed in April 2024
Reviewed: April 13, 2024
Sue
United KingdomSome aspects a little tired, for example, air con piping and bathroom door needed repair.
Fantastic location, friendly staff, room very comfortable, parking facilities a bonus.
Stayed in April 2024
Reviewed: April 12, 2024
Paul
United KingdomNothing
Central to everything. Very clean and large rooms. Good breakfast
Stayed in April 2024
Reviewed: April 11, 2024
Frank
MaltaGreat location - parking available
Stayed in April 2024
Reviewed: April 10, 2024
James
United States of AmericaNothing
Close to everything
Stayed in April 2024
Reviewed: April 9, 2024
Sergey
United States of Americacould be noisy at the weekend
central location, great view from the room
Stayed in April 2024
Reviewed: April 4, 2024
Monika
DenmarkSome of rooms we booked have some water pipes going through the room, so it felt like waterfall if some nearby rooms were flushing water
Amazing location, some of rooms directly looking at cathedral! Good beds
Stayed in April 2024
Reviewed: April 3, 2024
Gene
United States of AmericaVery pricey for Spain
Location was awesome
Stayed in March 2024
Reviewed: April 2, 2024
Larry
United States of AmericaPerfect Location. Comfortable room.
Stayed in March 2024
Reviewed: March 26, 2024
Revati
IndiaOne night, the doors to the hotel were locked and I could not get in until someone came to unlock them. I understand the reasoning for locking the doors, but as there was no one there for many minutes, it was a little stressful. Other that that, though, everything was great.
I liked the location. The free breakfasts were lovely and quite filling, and the view was beautiful. I particularly appreciated the fact that most (if not all) of the staff spoke English and were able to communicate with me.
Stayed in March 2024
Reviewed: March 25, 2024
Irina
TurkeySome smell from the bathroom; parking was not free
We loved the size of the room, location and wonderful breakfast
Stayed in March 2024
Reviewed: March 23, 2024
Marie
United KingdomWe loved the location of the hotel which was in the Plaza Mayor. Our room was palatial and very comfortable and the bathroom was modern with everything that we needed. The fabulous views from the three Juliet windows was the icing on the cake.
Stayed in March 2024
Reviewed: March 20, 2024
Bm
United KingdomLocation, staff and room.
Stayed in February 2024
Reviewed: March 14, 2024
Kellie
United States of AmericaNothing
Huge beautiful room and large bed. Excellent location. Very accommodating staff and parking situation. There was a small storage room where we left our luggage while we spent several hours after check out exploring Segovia. The car remained safely parked. We would definitely stay at Infanta Isabel again.
Stayed in February 2024
Reviewed: March 12, 2024
Stephen
SpainShower very strange, had a mind of its own nearly impossible to set correctly, you need a degree in dexterity to set, then it floods the bathroom and wets all your clean towels.ahhh, oh and the town hall clock you feel like Quasimodo after a week, (the bells, the bells)
Location was first class. Central for old Segovia. Ideal if like myself you walk with a stick, on the level. Hotel, and all staff reception and breakfast and cleaning all amazing, love you all, thank you ❣️
Stayed in March 2024
Reviewed: March 8, 2024
Tia
United States of AmericaThe beds were very hard
The location was excellent, in the historic square. They offered valet parking at a lot nearby for our very large van. Staff was friendly. Bathrooms were nicely appointed.
Stayed in March 2024
Reviewed: March 5, 2024
Raul
United States of AmericaBeds need up upgrade.
Friendly professional staff. good breakfast.. All very professional
Stayed in March 2024
Nysa, Poland
Baie Sainte Anne, Seychelles
Garbagnate Milanese, Italy
Bloubergstrand, South Africa
Ghent, Belgium
Novokuznetsk, Russia
Cap d'Agde, France
Edenvale, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content