The staff was nice yet lacked knowledge about town, excursions or helping make reservations or recommendations off property. The music in the bar and pools was strange and odd.

Beautiful pools and location. Lovely spa and the treatments were amazing.

Stayed in April 2024

The music in the bar and throughout the property was odd. Strange remixes and kind of melancholy. Kind of sleepy. Didn’t meet the vibe of the island and wasn’t upbeat. Didn’t make me want to hang out. I understand not wanting to be like a club, but it wasn’t enjoyable or fun. Also it would have been great to have a more heated pool or hot tub outside. While the staff was friendly, it would have been nice to have a concierge or people who were more knowledgeable to help make restaurant recommendations and reservations. When we asked people at the desk they said they were not from there an didn’t know where we could eat. Same when we asked about a winery, and potential boat/paddle boat rental. They couldn’t direct us to options so we just googled it. Not a huge complaint just an observation. It was overcast two days and not warm enough to stay at the hotel, so it would have been great to get more information from the staff for potential activities for those days beyond what we could google.

Great views. Lovely pools. Nice location. The spa was amazing. Marta was wonderful. Also enjoyed the indoor pool, sauna and steam room. Very revitalized from the stay. Jorge from the bar and restaurant was amazing and so was the staff at the bar near to ocean/pool. I also enjoyed sunrise yoga.

Stayed in April 2024

You do need to pay for all other drinks outside of those offered at breakfast but everything else was great - wish we stayed longer

Even better than it looked on the pictures. Great service from the staff and just a great location. Breakfast was lovely with lots of options and cava. The spa facilities were lovely and clean. The fact that there is a Cala (beach Cove) right next to the hotel is a big bonus - you really don’t need to leave the hotel

Stayed in April 2024

Weird towel change rules

Great staff, very friendly. Wide variety of food. Pro Bike Room.

Stayed in April 2024

Hotel was more than amazing, place to be! Minor things that the hotel could improve: - Spa could be a little bigger especially more spaces to lay down. And Hammam could be better/renovated and more design. - Hotel bar is a little too modern which makes it a little cold'ish to my taste. - The drying rack on the terrace could be better and bigger. - Pillows could be a little more comfy especially for during pregnancy.

All was great, honestly it felt like a hotel that definitely deserve a fifth star! For the ones that know how 5 star resorts used to feel like 15 years ago, that feeling of calmness, easiness, and customer service everywhere you go, this is the place to be. Did not know we still had hotels that actually know what they are doing. Staff is extremely friendly and know about customer service, even the cleaning staff in the morning will all greet you very nicely when passing by going to breakfast. Rooms are creative, quiet, nice, clean, and spacious enough. Sea view is great. Spa is warm, welcoming, nice in colder times of the year but a little small. Parking available. It's super clean, imagine the staff was cleaning the top of the umbrellas at 7 in the morning. Then there is yoga at the beach in the morning, it's all so peaceful and calm. Hairdryers are great, minibar actually contains fresh drinks. Beach is small thou and can become crowded very quickly but beach bar with swimming pool is really nicely located and spacious same for the main pool on hotel premises. Keep in mind it will be mostly couples that you will meet here.

Stayed in April 2024

Facilities were very nice and team was very helpful. Spa area also very welcoming but relatevely small for the hotel capacity on cold times. Breakfast was tastful.

Stayed in April 2024

That I didn't explore the area more thoroughly.

Lovely location, being next to the beach.

Stayed in October 2023

Nothing

The staff are brilliant, food is delicious, love the fact there are 3 outdoor pools and an indoor spa if the weather is not so good.

Stayed in October 2023

The indoor spa pool w/ sauna was amazing but wish it stayed open later. Meal options were very good most days.

Stayed in October 2023

The food wasn't up to the standard we've had in a 4 star hotel before There was little choice of starters or vegetables at dinner and the grilled food was cooked in advance then left for you to serve yourself which meant it wasn't very hot, breakfast was great though

lovely room with excellent views, super friendly and helpful staff, perfect location

Stayed in October 2023

Super surrounding and location

Stayed in October 2023

Nothing bad to say

This was the nicest resort I have ever stayed at. Everything about it is beautiful. They have the best food and drinks, staff, and location

Stayed in October 2023

The beach was great, I never used the pool. The staff was very friendly

Stayed in October 2023

We went at the end of the season, so the grocery stores were little empty, but that's understandable. Also it was amazing that there was no children.

The hotel was great, the pol by the sea was wonderful, and the food was good.

Stayed in October 2023

A little out of Cala d'or.

Friendly staff. Great breakfast. Lovely rooms

Stayed in October 2023

Our smoking neighbours on both sides. We could not sit on the balcony at all.

Very nice clean room, breakfast and dinner-buffet very good. Nice SPA. Staff very helpful.

Stayed in October 2023

Loved this property, location, views , food!!

Stayed in September 2023

Nothing.

Everything was amazing! The staff were very friendly and would help you with any query. Special mention to Toni who was very informative and helpful when we checked in. And to Sonia who was extremely friendly, bubbly and a great host who made us feel very comfortable and welcome. Not forgetting the rest of the staff at the hotel, they all very much had the same welcoming and accommodating presence during out stay. There was always a very varied choice of food at both breakfast and dinner along with the beach bar which served great meals, snacks and drinks to jeep you going throughout the day. The facilities were second to none. The beach pool was particularly good as it was the perfect place to chill out, then have a dip in the pool with direct access to the sea. The beach is absolutely beautiful! The sea was warm, clear and turquoise blue. Just stunning. I would highly recommend bringing a mask and snorkel or buy one from the inturotel shop as there is a whole world of wildlife to be explored in the Esmeralda cove. I would definitely 100% recommend this gorgeous hotel resort for couples who want a chilled out holiday or a family with older children for the same with plenty to do in the surrounding area. Thankyou Inturotel Cala Esmeralda for our amazing stay! We will definitely be seeing you again 😁😊😎

Stayed in October 2023

The food could be better

Adults only very clean.

Stayed in October 2023

Everything was beautiful!

Facilities at this resort were incredible. Only downside is that we didn't stay longer! Fantastic location and beautiful beach right on your doorstep. The marina was a pleasant 30min walk from the resort.

Stayed in August 2023

The property were not aware it was our sec on f visit . A bit disappointed no reward for returning within same season .

Our second visit as we enjoyed it so much the first time .

Stayed in October 2023

- There is no private beach or any "free" sunbeds at the beach. Some free sunbeds are available around the pool nearing the beach, but the capacity is not even nearly enough - definitely needs to be improved.

- As good food enthusiasts, we were not expecting this level of good food at all. Both breakfast and dinner were phenomenal, probable the best we have experienced in an open buffet. - Cleanliness was spotless - Cala Esmeralda & Cala D'Or are really great beaches with warm turqoise sea - used to the Aegean - we were delighted have found this gem.

Stayed in September 2023

I liked it all.

Incredible breakfast, amazing hotel to spend a couple of days and relax fully. The room had a balcony and that was unexpected! Everything was fantastic.

Stayed in September 2023

There’s no bath but that’s a personal preference and you can only change your beach towel mon wed fri, it was difficult to dry them if you’re on the shaded side of the hotel.

The pools especially the pool by the beach the views were amazing. The hotel was beautiful, the staff were all so lovely. We had planned to eat out every night but the food was so good we ate in every night!!! The beach restaurant food and views are amazing too. Would 100% book again.

Stayed in October 2023