Hair dryers were difficult to keep switched on

Stayed in April 2024

The shower had a glass wall that ran along half of the tub. It was easily inadvertently moved slightly and that was enough that water could get on the floor. Sorry about that. I dried it up with the rug.

Spacious, high ceilings, bright, clean, comfortable beds and pillows, excellent staff, lovely appearance in rooms and common areas, pretty pretty wooden stairs and glass lift, perfect location that was near Sol and Opera but quiet on a smaller hidden plaza. I had room facing the street, and there was no noise bc there were double doors to the balcony. These double doors also help the room temperature stay stable.

Stayed in April 2024

I only wish they had some kind of shade (umbrellas) in their lovely and quiet and front patio. It was hot and sunny while sipping wine.

This was the third time to this hotel as i like it so much. You can virtually walk to anywhere from there, the rooms are large as is the bathroom. They have remodeled the lobby and it is beautiful with a living wall. Breakfast was plentiful although i do wish they had scrambled eggs. I guess that is my only disappointment and i do think i will definitely return again when i next travel to Madrid as the value is there! Note: my husband left his fave jacket in the closet and when i called from Granada they were able to locate it and will hold it for us when we drive through Madrid next week. That’s honest service. PS parking is right under the plaza of the hotel.

Stayed in April 2024

The bed was quite hard

Excellent location, nice and friendly staff; nice and complete breakfast

Stayed in March 2024

The hotel was great Friendly staff And excellent location

Stayed in April 2024

Perfect location, very attentive staff, very clean room, pair of slippers is very thoughtful.

Stayed in March 2024

A razor and a tube of cream was left in the shower from a previous guest

Super staff, lovely bar/coffee lounge. Beds fabulously comfortable.

Stayed in April 2024

Super clean Hotel

Stayed in March 2024

The room faced into an internal courtyard which isn’t the prettiest/brightest - but it’s fine!

Perfect location for a Madrid break. Lovely and clean room in the heart of the bustle and hustle.

Stayed in March 2024

The only thing that we were unhappy with was the waiter at the restaurant who was grouchy and dismissive the one day we wanted to sit on the front patio!

The Hotel was lovely and the location was superb! Room was very clean and staff were helpful and friendly!

Stayed in March 2024

The price of the breakfast

Great location

Stayed in January 2024

Location, very clean, lot's of amenities

Stayed in March 2024

Very small room and bathroom. Expensive breakfast

Close to the metro, central, close to all sorts of restaurants and shops.

Stayed in March 2024

Only that, when we showered, it seemed like the whole bathroom got wet.

The hotel was on a quiet side street very close to the opera, right in the center of town. There were many restaurants close by and the metro stop was pretty close. Beds were comfortable and the room was clean. The lobby was new and inviting and many people chose to have drinks there in the evening. The staff was very polite and available 24 hours a day. The breakfast buffet was great, but there are also several coffee shops close. It’s a nice place and we very much enjoyed our stay there.

Stayed in March 2024

The hotel is one we've visited many times. It's relaxing and friendly. Everything is local to our requirements. Easy to get around we love walking

Stayed in February 2024

But pricey for the size of the room. Cleaning crew came into room everyday, even with do not disturb posted.

Great location. Great lobby bar.

Stayed in March 2024

Front desk service should improve

Great location in the center of madrid, very nice rooms

Stayed in March 2024

Rooms too small. no chairs to seat

Location and breakfast were great

Stayed in March 2024

Nothing.

Excellent location. Helpful staff. Pleasant lounge area.

Stayed in March 2024

No hair conditioner, shampoo only

Great location and friendly staff

Stayed in March 2024

Lovely!!! I will definitely be back!!

Stayed in February 2024

Staff were great

Stayed in February 2024

The coffee was terrible

Excellent location, lovely room overlooking the square.

Stayed in February 2024

If to complain for one thing I’d say the hotel is only equipped with gym and sauna (although I did not use it), there is no more facilities for kid or no lobby (believe it’s the area of a restaurant / cafe instead)

Excellent location. We had booked junior suite and the room size js exactly what it says, it leaves some room for the kid to play around and rest on sofa sometimes. I also like the wooden floor as it tells you easier if the floor is clean especially we have a little one

Stayed in February 2024