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Reviews of Iberostar Isla Canela 4 stars

Avenida de la Mojarra s/n, 21409 Isla Canela, Spain

#1 of 21 hotels in Isla Canela

Guests' Choice

Review score

Based on 543 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    7.9

  • Free WiFi

    8

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Showing 1 - 28

  • Reviewed: 15 June 2018

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 7 nights

    Food in buffet restaurant constantly running out and not replenished particularly in the last hour of dining. Also the hotel focuses too much on its 'All Inclusive' guests in relation to bar and snack facilities.

    Service excellent

    Stayed in June 2018

  • Reviewed: 9 June 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted via mobile

    Staff could speak better English (at the a la carte pool bar, animation staff). The pool area is not big.

    This is iberostar quality. Animation for kids are great.

    Stayed in June 2018

  • Reviewed: 25 June 2017

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights

    Very busy around the pool lots of children ,that's fine when there yours ,so we went to the beach.

    Excellent buffet at breakfast ,we didn't realise it was mostly people on an all inclusive holiday .we were only on bed and breakfast ,but it didn't bother us. We like to eat out ,there are a few restaurants in and around but beware if you are an early diner the restaurants do not even open there doors for dinner until 8.00 pm ,but its a different way of life there most people seem to eat a late lunch,

    Stayed in June 2017

  • Reviewed: 7 June 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    The bath had mold in it and overall the bathroom and rooms (and actually the whole place) is quite tired looking... The wifi didn't work outside by the pool which was annoying... And it was difficult to get a spot by the pool if you didn't get in straight after breakfast!

    The buffet was the best part in my opinion and the staff were friendly... The pool was nice...

    Stayed in June 2017

  • Reviewed: 4 June 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted via mobile

    Japanese night - food not so good this night.

    Staff very helpful, room topped up with water daily . All inclusive drinks good quality . Location good for walking to marina. Bus and water taxi

    Stayed in June 2017

  • Reviewed: 13 May 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room (2 Adults + 1 Child)
    • Stayed 2 nights

    very happy with everything

    went with my wife and daughter the room was excellent with a nice view, staff were very friendly and helpful and polite very happy with them, very good entertainment all day and night really enjoyed it, food was excellent all are meals. I really recommend this Hotel. David

    Stayed in April 2017

  • Reviewed: 7 May 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 1 night

    The location is not attractive. Only holiday resorts and not a lot to do. THe building needs refurbishment. You do not get the luxury feel: no people to help to unload luggage, long lines for checkin/out.

    The beach is great and the swimming pool as well.

    Stayed in May 2017

  • Reviewed: 1 October 2016

    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nescafe machine broken for second breakfast and alternate coffee not as good. Had gotten used to great coffee while in Spain so disappointing. Buffet had typical food, good but not superb.

    Resort was excellent overall and would book again!

    Stayed in September 2016

  • Reviewed: 1 October 2016

    • Leisure trip
    • Group
    • Twin Room with Side Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Food choices get a bit monotonous over the length of stay. Smoking allowed by the pool.

    Location right on the beach for walking. Loved the guy who took the Aqua Gym class each day; he loves life!

    Stayed in September 2016

  • Reviewed: 21 August 2016

    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 7 nights

    Sun beds in short supply if you went to the pool after 11am. Always full of towels with no one sitting on them for hours. The hotel is miles from anywhere not easy to get about. We had bed and breakfast only and we felt this hotel is geared up for all inclusive.

    We loved the breakfast such choice. Loved the location, beautiful area except for the small local town. Lots of things to do if you want to join in ,organised by the hotel on site. Hotel shop well stocked with everything you might need, including english newspapers!! Liked the pool bar for lunch, the cocktail bar for a chill out and the beach bar for cocktail/lunch. Our side sea view room was perfect. To the right were marshes, lakes and an estuary with flamingos on it, yes flamingos and other birds, take binoculars if you have any.To the left was the sea view. The beach is vast and very unspoilt. Our room was on the fourth floor, which we think must be the best with no one above. Air conditioning was very good.

    Stayed in August 2016

  • Reviewed: 1 August 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    Had to pay extra to park inside the hotel

    Great buffet

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Didn't like the fact we couldn't have half broad

    Stayed in July 2017

  • Reviewed: 11 July 2017

    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Very spacious room with amazing ocean view, clean, nice walking path, amazing beach

    Stayed in July 2017

  • Reviewed: 30 May 2017

    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 3 nights
    • Submitted via mobile

    Very nice beach nearby, good facility

    Stayed in May 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    • Leisure trip
    • Family with young children

    Paying for using the safe in the room is a joke... The buffet was OK, but got a nasty bug (as well as the rest of the family) from it.

    Staff were very nice and always ready to help, location was nice, and the indoor swimming pool was an extra especially in the bad weather...

  • Reviewed: 26 September 2015

    • Leisure trip
    • Couple

    The room was ok , standard but in front of our balcony were a pile of rubbish from previous guest! Junk! Awful. It was quickly clean at our request. Thanks to the really nice man at the reception. Great employee.

    Overall great time, good food and the staff very nice and helpful.

  • Reviewed: 25 August 2015

    • Leisure trip
    • Family with young children

    Occasionally there was an unpleasant odour. Not overpowering, but noticeable - drains perhaps. The bleach used on the toliet floor damaged a pair of my shorts.

    Beautiful entrance lobby, friendly and efficient staff, outstanding room cleaning and maintenance of facilities. Staff seemed genuinely happy and were extremely helpful. Superb quality and range of food. Handy gym.

  • Reviewed: 9 August 2015

    • Leisure trip
    • Family with young children

    Too many flies and mosquitoes around pool area, needs some containment by keeping the drains and sun beds cleaner.

    Great staff entertainment and activities for the kids.

  • Reviewed: 11 July 2015

    • Leisure trip
    • Couple

    No place at the swimming pool if you go there rather late in the morning , early afternoon. All seats are occupied (with people or with blankets). I still find it strange that you are charged for Wifi in the room and for usage of the safe / locker in your room. It should be included in the standard room charges.

    Warm welcome at the reception, Wow, we felt honoured. Were we mistakenly seen for the queen and king of Spain or is this done always like this? Yes what can I say, The food is magnificent lunch and breakfast buffet with many choises of food. And all the staff, from reception to restaurant to swimmingpool were very friendly

  • Reviewed: 16 June 2015

    • Leisure trip
    • Couple

    indoor swimming pool paid wifi extra payments needed on all inclusive queues on buffet

    location simpathy of the staff variety and quality of the buffet

  • Reviewed: 31 May 2015

    • Leisure trip
    • Family with young children

    Very cold water on the pool during the morning. Meals dont have much variety. Some lines and very few gests, I imagine in August it must be caotic. Pay for wi-fi.

    Staff is great. Hotel is very clean. Quality of food is good. very close to the beach.

  • Reviewed: 22 May 2016

    • Leisure trip
    • Couple

    B.fast better until 11h

  • Reviewed: 27 October 2015

    • Leisure trip
    • Couple

    Nothing

    The friendliness of the staff

  • Reviewed: 25 October 2015

    • Business trip
    • Group

    Everything, this is a superb hotel in an ideal location

  • Reviewed: 29 September 2015

    • Business trip
    • Group

    One or 2 mozzies......

    Everything!!! Super Place

  • Reviewed: 26 August 2015

    • Leisure trip
    • Family with young children

    No body lotion in bathrooms .No air conditioning in dining room.

  • Reviewed: 22 August 2015

    • Leisure trip
    • Family with older children

    Friendly well trained staff. Clean facilities.Good AC.Good food.Close to a lovely beach.

  • Reviewed: 14 May 2015

    • Business trip
    • Group

    Extremely limited internet access. It should be part of the room package

    very comfortable

There are also 7 reviews without text. These impact the overall review score.

Showing 1 - 28

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