La Haya, 3, 38400 Puerto de la Cruz, Spain
#237 of 496 hotels in Puerto de la Cruz
Guests' ChoiceBased on 54 hotel reviews
8.1Cleanliness
8.6
Comfort
8.3
Location
8.5
Facilities
7.9
Staff
9.1
Value for money
8.4
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: March 26, 2024
Anne
Germany▪︎ Not special: The breakfast and dinner are not really something good. Specially the dinner which is always very ordinary fried fish and meat products like sussages and so on. No real vegetarian dishes. ▪︎ Very bad and disappointing: it seems that the focus of the hotel management is extremely on the "costs". It seems they use the instant coffee in the machine to serve their guests coffee at breakfast! Very bad quality which has a very strange and oily taste. We have never ever experienced such a coffee in another hotel, cafeteria, restaurants, any land and any continent at all. The soap and shampoo provided in the rooms and entire facilities are the cheapest and have the lowest quality as well, don't smell good or at least neutral! it dries the skin very hard. I assume there is no special and good filteration system for the water in pool, just disinfecting with chlorine during the night when the pool is closed. So we refused to use the pool. All n all: it is not ok at all to earn more and maximize the profit out of "cutting the expenses of basic stuff"!
Very friendly and welcoming staff, no matter where, at the reception, restaurant, pool or the dearest cleaning staff. Thanks to them all! I appreciate their work and I hope they are being paid good. I would give the staffs 5 stars and not the owner and the mangers' team of the hotel!
Stayed in March 2024
Reviewed: March 24, 2024
Phil018
United KingdomThe pool was not kept to a good standard and was actually closed for two days due to no daily cleaning routine.
The kitchen was clean and the food was very good. The Staff in the hotel were outstanding they could not do enough for you.
Stayed in March 2024
Reviewed: March 18, 2024
Pavel
Czech RepublicView to noisy street Wi-Fi was lagging sometimes The location was uphill and little bit far from center The doors and furniture could use little bit improve
Kind staff Very good breakfast and dinner options Small gym Pool
Stayed in March 2024
Reviewed: February 17, 2024
Eric
SpainVery noisy room next to the restaurant, bar and entertainment venue and main road.0
Perfect location, good food excellent staff.
Stayed in February 2024
Reviewed: February 16, 2024
Willy
BelgiumWe spend 4 nights at the hotel. The personal specialy at the reception were very friendly and helpfull. We received a bottle of cava and fresh fruit in our room!!
Stayed in February 2024
Reviewed: February 8, 2024
Balázs
Hungarycomdition of floor tiles in the room
food was very good
Stayed in February 2024
Reviewed: January 16, 2024
Viktoriia
SwitzerlandWater in the room was either too hot or too cold and was changing very fast, so it was quite inconvenient
Nice breakfast, great location, we got rooms with a good view; clean, everything was great
Stayed in January 2024
Reviewed: January 15, 2024
Paola
SpainThere weren’t many options for food, sweet breakfast was the worst
The room was very nice, and the spa also
Stayed in January 2024
Reviewed: January 11, 2024
Kalina
PolandExtra bad coffee
Really nice stuff
Stayed in January 2024
Reviewed: January 8, 2024
Anna
SpainDrawbacks: 1) We were pleasantly surprised to discover the hotel is popular with seniors. A small note about this in the description could be helpful, as we noticed a distinct lack of young families or couples during our stay. 2) The view from the room was set to the construction site/building renovation, which made noise starting in the morning. 3) The water pool can't be heated. 4) Old-fashioned hotel design/interior. 5) Immensely late check-in time (3 pm)!
Pleasant things are: 1) The staff was very polite and kind. 2) The food was well cooked and variable. 3) Good location with proximity to a marvelous view and different cafes.
Stayed in January 2024
Reviewed: January 5, 2024
Charlotte
United KingdomOccasionally slow bar service (depended on who was working on bar at the time). Older clientele at times.
Clean hotel and pool. Good atmosphere and hosts for New Year’s Eve.
Stayed in January 2024
Reviewed: January 5, 2024
Maria
SpainNothing that we did not like about the hotel. Just a comment about parking. You can drive up to the hotel entrance to check in, but you cannot leave your car there. There are sufficient free parking places in the neighborhood in the direction of the Botanic Garden.
Staff was very friendly and professional, swimming pool and garden are very nice, breakfast and dinner had good quality and variety. We had a large room and balcony.
Stayed in December 2023
Reviewed: January 4, 2024
Mark
United KingdomThe Pool could have been Heated.
The room was spacious and very clean, The Breakfast was self service and the quality of the food and the choice was amazing. The location was a little out of the way for older people but there was 2 bus stops a 2 minute walk away and the bus service is excellemnt and cheap.But saying that there was plenty of bars and restaurants in less than a minute walk from the Hotel.
Stayed in December 2023
Reviewed: December 31, 2023
Cheng-hua
Czech RepublicThis hotel is rated as 4 star hotel however I am disappointed with the reasons as follows: The water temperature in the bathroom is unstable. Sometimes it gets extremely hot which might burn the skin. (It relates to the toilet flushing from neighbouring rooms, I suppose.) The room is very cold because of the central air-con system, and it is impossible to adjust the temperature. We got additional blankets but they do not help much during nights. The coldness made us suffer a lot.
Service is great and the staffs are helpful and kind.
Stayed in December 2023
Reviewed: December 16, 2023
Yuewan
United KingdomIn the daytime, sometimes it does not have hot water.
The location is nice and the buffet is good. Enjoying the time lying on the bench!
Stayed in December 2023
Reviewed: December 10, 2023
Aleksandar
SerbiaYou will need mobile internet if you need to get anything serious done online. Thankfully, it's pretty cheap there. The wifi was horrible. The beds were honestly not great, but tolerable (we got a standard twin bed room). It wasn't a big issue for us though. The pool is not heated, which we didn't end up using. I get it though, considering it's Tenerife.
The entire staff was great. We had the half board. Food varied in quality between good and amazing. Good seafood and fish almost every day. Cleanliness was top notch. Solid amenities and outside area. The location is decent. Parking is not great in the area, but after a day of getting to know it, we usually found places within a few minutes walk. The standard rooms are really not 4-star, but they are perfectly fine for the price.
Stayed in December 2023
Reviewed: December 9, 2023
Oleksandr
Czech RepublicExplicitly ask a receptionist not to accommodate you to next to British tourists. Most of them are alcoholics and tend to break the night silence. Cheers
Great food - breakfast and dinner. Splendid variety of foods. Location next to bus stop. Pleasant staff
Stayed in December 2023
Reviewed: November 28, 2023
Oliver
United KingdomBreakfast could be better, also no air con is difficult
Stayed in November 2023
Reviewed: November 24, 2023
Michael
UkraineThe main Minus for our family was that the good beach with sand was located in 10min by bus. In walk 25min, with stroller the best way and hot weather.
Really good Hotel, with best location in the city. good view and market/ restaurants a lot around in 5 min walk. clean rooms good breakfast.
Stayed in November 2023
Reviewed: February 29, 2024
Meelis
EstoniaThe furniture is pretty worn out and has a lot of water damage. And the breakfast was quite rich, but it was not our taste. Except for churros :)
The place is in a very good location, and the price is very nice. The staff is also very helpful and friendly. The churros at the breakfast were super good :) We had a good time in the pool, too, with my 3y old son and got applause from the other guests when we got in on the shady-chilly day in February :) And it's next to our favourite Asian restaurant on the island - Jade Verde!!!
Stayed in February 2024
Reviewed: February 5, 2024
Natalia
SwedenThere was no iron in the hotel(((
I had a holiday with my family and we were satisfied. Great price-quality ratio! The food was delicious, good rage of pastry and fruit.
Stayed in January 2024
Reviewed: January 28, 2024
Katarina
CroatiaThe room was very clean, the bed was very good and the food was very tasty.
Stayed in January 2024
Reviewed: January 15, 2024
Yevheniia
UkraineThe food was delicious, every day seafood, different kinds of fish and meat. Bar staff was very friendly and professional, interesting games and aqua aerobic, the location is very good, near to the coast and to the centre.
Stayed in January 2024
Reviewed: January 15, 2024
Abi
United KingdomWe went all inclusive great variety of food and drink. Staff were all lovely and always happy to help. Nice quiet location. For the price it exceeded our expectations.
Stayed in January 2024
Showing 1 - 25
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