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눉Paying extra for parking and the price of breakfast.
눇A very well appointed modern hotel in an old town in the mountains. Excellent room and very spacious. The restaurant was of a high quality although rather expensive. Very comfortable beds and the rooms have wooden floors. Altogether a high quality experience although overall rather expensive for Spain.
눉the spa facilities were fully booked on arrival, there was not much information in booking or the hotel web page with regards to the spa reservations etc.
on arrival we were told that ONLY 12 people can access the spa at anyone time...
눉In the dispute management rude behaved rude to us and our friends did not want to deal with our business in spite of the fact that payment was taken, we were not very happy with the stay at the hotel and canceled our dinner in the hotel restaurant because of this case and as it turned out did the right thing because that breakfast was not very varied and very budget.
눉The staff said we didn't have a booking and were not very friendly. Eventually sorted a room which was very dark in terms of decor and overlooked the busy road. Had to pay 10 euro for parking but we realised later that we could have parked on the road at the back of the hotel. Didn't have breakfast as it was 12.50 per person extra, also it was 28 euro per person to use the spa facilities which we didn't use. To be honest the hotel did not feel welcoming in any way. I would not wish to return.