8.6

Reviews of Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Severo Ochoa, 3B, 03503 Benidorm, Spain

  • J

    Reviewed: September 11, 2025 · Stayed in August 2025

    Verified review

    Breakfast, room, dinner. Staff very polite and helpful.

  • Marie

    Reviewed: September 10, 2025 · Stayed in June 2025

    Verified review
  • Success

    Reviewed: September 9, 2025 · Stayed in August 2025

    Verified review
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  • James

    Reviewed: September 9, 2025 · Stayed in September 2025

    Verified review

    Everything was great. Deluxe room was perfect other than a few minor faults.

    Only issues were bathroom door wouldn't close easily and room lighting was faulty. I had to bang the main switch next to the bed to get all the lights to work. Things that can be easily fixed. Due to the room being great I didn't feel the need to complain.

    Property response:

    Thank you very much for your kind and balanced feedback. We’re delighted to know that your overall experience was so positive and that the deluxe room met your expectations. It’s reassuring to hear that, despite a couple of minor inconveniences, the comfort and quality of the room made your stay enjoyable. Regarding the bathroom door and the lighting issue, we truly appreciate you pointing them out. These are indeed small maintenance details that can be resolved quickly, and your observations help us ensure that future guests enjoy an even smoother experience. We’re grateful for your understanding and for choosing not to let these minor faults overshadow your stay. Should you return, we’ll be more than happy to welcome you again and ensure everything is in perfect condition from the moment you arrive. Warm regards, The BCL Levante Club & Spa Team.

    Thank you very much for your kind and balanced feedback. We’re delighted to know that your overall experience was so positive and that the deluxe room met your expectations. It’s reassuring to hear that, despite a couple of minor inconveni… Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 9, 2025
  • Lawrence

    Reviewed: September 8, 2025 · Stayed in September 2025

    Verified review

    Fair.

    Could do with a good clean. It’s dated. Beds where not comfortable.

    Property response:

    Thank you for sharing your honest feedback. We’re glad to hear that the food met your expectations—that’s always a key part of any stay. However, we’re sorry that other aspects didn’t live up to the same standard. Your comments about cleanliness, the dated feel of the facilities, and the discomfort of the beds are important and will be taken seriously. These are areas we’re continuously working to improve, and feedback like yours helps us prioritize what matters most to our guests. We hope that, despite the shortcomings, you were able to enjoy some moments of rest. If you ever consider returning, we’d love the chance to offer you a more comfortable and refreshed experience. Warm regards, The BCL Levante Club & Spa Team.

    Thank you for sharing your honest feedback. We’re glad to hear that the food met your expectations—that’s always a key part of any stay. However, we’re sorry that other aspects didn’t live up to the same standard. Your comments about clea… Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 9, 2025
  • Sarah

    Reviewed: September 7, 2025 · Stayed in September 2025

    Verified review
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  • 7.0 Good
    Lyndsay

    Reviewed: September 6, 2025 · Stayed in September 2025

    Verified review

    Rooms were spotless, pool area lovely and clean & fantastic location. Nice food.

    There's no snack bar outside its in the actual restaurant of the hotel which is a few floors above reception and pool area so you have to get fully dressed to have a bite too eat. No toilets outside or near pool area, so have to walk through bar area, reception area past lifts to go to the loo. we thought we'd try the snack bar, we walked into a very empty restaurant thinking we had gone to the wrong place for snacks to be told we was in the right place, as we walked into the restaurant we couldnt see any food out whatsoever until we walked to the far end of the restaurant to be met with a few large bowls which inside them had sausage, hash browns and beans that was it!! Bearing in mind, this was 12 noon, and breakfast was 8am. I asked, "Was this the actual snacks for the snack bar? Which i was told yes it was!! We just turned round and walked away as we had already had breakfast and didn't fancy freezing cold breakfast items which clearly had been there since around 8 am. I've never experienced this at a hotel being given leftover breakfast as a snack!! When we were looking at booking this hotel, we booked as it's an adult only hotel that doesn't allow stag or hen parties or groups of people. The last few days of our stay we noticed quite alot of big rowdy groups sat round the pool drinking, swearing, shouting, they were told numerous times to stop drinking in the pool which they blatantly ignored by life guards, large groups of them in the pool messing, jumping in on each other ect, as the day went on they got louder and louder which made us feel quite uncomfortable and we didn't want to be around the pool or go into the pool, we spoke to reception and stated why is this being allowed as it clearly states this will not be tolerated, to be told by staff they're not on a stag party and really there's nothing they can do about it and shrugged it off.

    Property response:

    Dear Ms. Lyndsay, Thank you very much for sharing your experience with us. We truly appreciate your kind comments regarding the cleanliness of the rooms, the pool area, our location, and the service provided by our staff. It is always rewarding to know that these aspects of your stay met your expectations. We are, however, sorry to hear that certain elements did not fully satisfy you, and we would like to offer some additional information that may be helpful. Firstly, regarding the facilities near the pool area, we do have toilets available: one is located on floor -1, accessible from the main pool zone, and another is situated in the second pool area, with external access for added convenience. We understand the importance of easy access to these amenities and will ensure signage is more visible to help future guests locate them without difficulty. Concerning the snack bar, we regret that your experience was disappointing. The snack service is currently located within the main restaurant, which does require appropriate attire. Your feedback regarding the food presentation and freshness at midday has been noted and will be shared with our kitchen team to improve the quality and variety of our offerings. With regard to the presence of large groups during your stay, we would like to clarify that our hotel does not accept stag or hen parties. Unfortunately, there are occasions when guests book under separate names, and we only become aware that they are part of a group upon arrival. In such cases, we ask all group members to sign a behavior agreement, which outlines our expectations and the consequences of any disturbances or damage. Should guests fail to comply, they may be charged accordingly and, if necessary, asked to leave the hotel. Our lifeguards and pool bar staff are instructed to remind guests to behave respectfully, and if the situation persists, our reception team or management will intervene directly. We sincerely regret that this issue affected your enjoyment of the pool area, and we assure you that we are continuously working to maintain a peaceful and pleasant environment for all our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Warm regards, BCL Levante Club & Spa Team

    Dear Ms. Lyndsay, Thank you very much for sharing your experience with us. We truly appreciate your kind comments regarding the cleanliness of the rooms, the pool area, our location, and the service provided by our staff. It is always rewa… Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 7, 2025
  • Radu

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review
  • Hannah

    Reviewed: September 5, 2025 · Stayed in September 2025

    Verified review
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  • Anonymous

    Reviewed: September 4, 2025 · Stayed in September 2025

    Verified review

    Three pools. Plenty sun loungers. 10/10 deluxe suite.

    Spa could do with renovation

  • Jacob

    Reviewed: September 4, 2025 · Stayed in September 2025

    Verified review

    Goodn

    Property response:

    Thank you for this positive review Best regards, BCL Levante Club & Spa Team

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 6, 2025
  • Kevin

    Reviewed: September 3, 2025 · Stayed in August 2025

    Verified review

    Stayed here two years ago and had a great time and ur was no different this time. We will be back next summer. Bar , entertainment and reception staff are top human beings and love the hotel in general. The facilities and spa is lovely.

    Small observation would be to get a bar located by the new part of the hotel and clothes horse to dry wet swimwear in the new part because you have them in the old part. Otherwise very happy

    Property response:

    Dear Kevin: On behalf of the entire team at the Hotel Levante Club & Spa, I would like to thank you for placing your trust in us again and for wanting to do so again in the future. It is a great joy to know that we have managed to earn your loyalty and that you have become regular guests at our hotel. We will take your comments and suggestions for improvements seriously for your next stay next summer, but above all, we will provide you with better information, since the clothesline can be requested at reception. This way, anyone who doesn't want to use it won't take up space on the terrace. We are designing a pool bar that will be ready next season to complement our large pool area. We are sure you will enjoy it as much as it deserves. Thank you again for your trust in BCL Hotels, and we'll see you next summer. Best regards. Alex González Hotel Manager

    Dear Kevin: On behalf of the entire team at the Hotel Levante Club & Spa, I would like to thank you for placing your trust in us again and for wanting to do so again in the future. It is a great joy to know that we have managed to earn … Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 3, 2025
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  • Maria

    Reviewed: September 3, 2025 · Stayed in September 2025

    Verified review
  • Henri

    Reviewed: September 2, 2025 · Stayed in June 2025

    Verified review
  • Paul

    Reviewed: August 31, 2025 · Stayed in June 2025

    Verified review

    Staff

    Nothing

    Property response:

    Thank you, Paul, for sharing your feedback with us. We're delighted to hear that our staff made a great impression and earned a perfect score—providing warm, attentive service is something we truly take pride in. We also appreciate your ratings across other categories like cleanliness, comfort, and value for money. Your honest input helps us identify areas where we can continue to improve and ensure every guest has an exceptional experience. We hope to welcome you back again soon and make your next stay even more enjoyable. Sincerely, The BCL Levante Club & Spa Team.

    Thank you, Paul, for sharing your feedback with us. We're delighted to hear that our staff made a great impression and earned a perfect score—providing warm, attentive service is something we truly take pride in. We also appreciate you… Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    September 1, 2025
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  • Brendan

    Reviewed: August 28, 2025 · Stayed in August 2025

    Verified review

    Everything was good. Food, staff, comfort of room, excellent AC, brilliant animation (long haired guy - Johnny I think - is absolutely superb, very funny and very engaging).

    Sometimes short staffed behind bars.

    Property response:

    Dear Brendan, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the food, the comfort of your room, the air conditioning, and especially the animation ,Johnny will be delighted to know he made such a great impression. He's truly one of a kind and brings so much energy and humor to our evenings. Regarding your comment about the bar service, we appreciate your understanding. During peak hours, it can occasionally happen that we're a bit short-staffed, but please know that our team always strives to provide the best service possible, even in the busiest moments. Your feedback helps us continue improving and refining our operations. We hope to welcome you back very soon for another excellent stay! Warm regards, The BCL Hotel Levante club & spa Team

    Dear Brendan, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the food, the comfort of your room, the air conditioning, and especially the animation ,Johnny will be delighted to know he made such a… Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    August 28, 2025
  • Irina

    Reviewed: August 27, 2025 · Stayed in August 2025

    Verified review

    My stay at this hotel was simply amazing! From the moment I arrived, I felt truly welcomed. The atmosphere was warm and friendly, and the staff went above and beyond to make me feel comfortable. The room was spotless, cozy, and had everything I needed for a perfect stay. The location is also ideal, with easy access to the city’s main attractions. Breakfast and dinner was delicious, with plenty of choices for every taste. I would like to express my deep gratitude to Oscar, Milagros, and Maxim. Their kindness, professionalism, and genuine care made me feel not just like a guest, but like part of a family. They are a true credit to the hotel, and because of them, my experience was unforgettable. I highly recommend this hotel to anyone looking for comfort, excellent service, and a personal touch that makes all the difference!

    Property response:

    Dear Irina, Thank you so much for your heartfelt and glowing review , it truly means the world to us. We're delighted to hear that from the very first moment, you felt welcomed and at ease. Creating a warm and friendly atmosphere is at the heart of what we do, and knowing that our team made you feel like part of the family is the greatest compliment we could receive. We're especially grateful for your kind words about Oscar, Milagros, and Maxim. They are indeed exceptional members of our team, and we’ll make sure your appreciation reaches them. It’s thanks to people like them that we can offer not just a stay, but an experience filled with care and connection. It’s wonderful to know you enjoyed the comfort of your room, the delicious variety of our meals, and the convenience of our location. We’re thrilled that everything came together to make your stay unforgettable. We hope to welcome you back very soon , your place in our family will always be waiting. Warm regards, The BCL Team Hotle levante club & spa

    Dear Irina, Thank you so much for your heartfelt and glowing review , it truly means the world to us. We're delighted to hear that from the very first moment, you felt welcomed and at ease. Creating a warm and friendly atmosphere is at … Show more

    Hotel BCL Levante Club & Spa 4 Sup - Only Adults Recomended
    August 28, 2025
  • Godwin

    Reviewed: August 25, 2025 · Stayed in August 2025

    Verified review

    Hotel BCL levante club and spa adult actually profiled me and my wife because we were black. We walked in with some other customers (white) to the kitchen for our first dinner and we were pulled aside for questioning. I assumed it was a random procesure. I watched as they treated other customers. The next night, we were rudely pull aside again by another member of the kitchen staff without asking others people we came in together. I expressed myself that their staff was rude in her approach, another staff told me he will call the police on me. ( as a client that has followed all the rules and made all payments for services yet to be rendered)?

    The kitchen staff were so rude and u professional., not willing ro help

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  • Michelle

    Reviewed: August 24, 2025 · Stayed in July 2025

    Verified review
  • David

    Reviewed: August 24, 2025 · Stayed in August 2025

    Verified review

    Location and amenities

    Nothing

  • Anthony

    Reviewed: August 19, 2025 · Stayed in June 2025

    Verified review
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  • Rab

    Reviewed: August 18, 2025 · Stayed in July 2025

    Verified review
  • Jordan

    Reviewed: August 14, 2025 · Stayed in August 2025

    Verified review
  • Lee

    Reviewed: August 14, 2025 · Stayed in July 2025

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  • Ella

    Reviewed: August 12, 2025 · Stayed in August 2025

    Verified review
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