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Reviews of Sercotel Leyre 3 stars

Leyre, 7, 31002 Pamplona, Spain

#16 of 30 hotels in Pamplona

Guests' Choice

Review score

Based on 899 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 - 75

  • Reviewed: 8 October 2018

    9.5
    If you don't need 5 stars stay here
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    So clean and large for what was a very good price Girls on morning shift were just so helpful Parking next door is brilliant

    Just good people good location and real value for money

    Stayed in September 2018

  • Reviewed: 15 September 2018

    3.8
    Will not return
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    See above- female staff member that greeted me on arrival needs more education on how to treat visiting clients. This is a hospitality industry. She was so rude.

    The morning staff person after the night of my stay was very pleasant. The female lady working when I arrived was very rude and unprofessional. She is the first person to greet your new clients. I will not recommend this hotel because of the rude welcome I received

    Stayed in September 2018

  • Reviewed: 21 August 2018

    9.6
    Excellent value, near the center of town and some great...
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A little austere.

    Excellent value, near the center of town and some great cafés. Parking is validated. Bathroom with bidet. Had all one could need even an electric kettle upon request.

    Stayed in August 2018

  • Reviewed: 14 August 2018

    10
    Modern Gem in the heart of Pamplona - could not have been better
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing location, 1 minute from the main shopping street / corso Juan Carlos and also 5 minutes from the old town. Modern well equipped hotel - loved it

    Stayed in August 2018

  • Reviewed: 16 November 2017

    9.2
    Everithing was nice except the size of the rooms.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Everithing was nice except the size of the rooms. Single rooms are kind of small but overally a great hotel. Suficient and elegant breakfast. Close to the main square and the shopping street.

    Stayed in November 2017

  • Reviewed: 4 October 2017

    10
    Overnight stay in Pamplona
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Town centre location and secure parking nearby and not too expensive. Great tappas bars wthin easy walking and a nice bar/resteraunt over the road.

    Stayed in September 2017

  • Reviewed: 2 August 2017

    7.9
    Nice hotel for San Fermin!
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    It was a little expensive but that was during the San Fermin festival. Not sure what the standard rates would be.

    Great location around the corner from the bull ring. Very nice hotel with good beds, linens, cleanliness, and A/C.

    Stayed in July 2017

  • Reviewed: 22 July 2017

    8.3
    Parking is free around the hotel, but as most of the cars...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    As others have mentioned there's a construction site across the street still in its early phase (July 2017) It didn't bother us though since our room was looking the other direction.

    Parking is free around the hotel, but as most of the cars parking on the street had scratches and dents all around the bumpers this involves risks. There's however an underground private parking lot nearby in which you get a discount if the ticket is stamped by the hotel.

    Stayed in July 2017

  • Reviewed: 14 July 2017

    7.1
    Paid more then should have but it was San Fermin festival.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't get TV to work. - no instructions about xtra button on side should be turned on? Asked receptionist several questions they could only answer a few.

    Close to what and where we were supposed to be

    Stayed in July 2017

  • Reviewed: 7 June 2017

    7.5
    Staff Can Make A Difference
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The reception staff said we only had one night booked on our arrival despite being shown our booking confirmations. Fortunately I had an email with the hotel that seemed to resolve the matter. The hotel breakfast is overpriced for what is offered.

    Comfortable room.

    Stayed in May 2017

  • Reviewed: 30 May 2017

    9.6
    Location was excellent.
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    Would've been nice to know about the huge construction project across the street. VERY noisy in the mornings. Not great when traveling with a small child.

    Location was excellent. Tons of sites, shopping and food within minutes.

    Stayed in May 2017

  • Reviewed: 22 May 2017

    7.9
    Location excellent and large room size with comfortable beds...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There were no tea or coffee facilities in the room which was disappointing.

    Location excellent and large room size with comfortable beds and adequate breakfast. Good value for money

    Stayed in May 2017

  • Reviewed: 5 October 2018

    9.6
    Very relaxing and enjoyable.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Very nice room and huge bed.

    Stayed in September 2018

  • Reviewed: 27 September 2018

    8.8
    Perfect location with easy access to all the sights of central Pamploma
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    Very comfortable, renovated property in great location for all the sights.

    Stayed in September 2018

  • Reviewed: 25 September 2018

    10
    Handy for bus station and city centre
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A slight amount of noise from elsewhere in the building

    Handy for bus station and city centre

    Stayed in September 2018

  • Reviewed: 21 September 2018

    6.3
    In this historic area
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very hard and cold interior. Construction across the street

    In this historic area

    Stayed in September 2018

  • Reviewed: 20 August 2018

    7.9
    Comfortable bed, spacious rooms and excellent location.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    The WiFi was rather slow.

    Comfortable bed, spacious rooms and excellent location.

    Stayed in August 2018

  • Reviewed: 12 August 2018

    10
    excellent experience will be back
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Staff very friendly and informative. Very clean and comfortable bed. Good breakfast. Good location

    Stayed in August 2018

  • Reviewed: 4 August 2018

    10
    Very friendly hotel room was spotless
    • Leisure trip
    • Couple
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and staff, excellent

    Stayed in July 2018

  • Reviewed: 25 July 2018

    8.8
    Nice
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be better

    Clean room, near to city center, free parking for motorcycle by the hotel

    Stayed in July 2018

  • Reviewed: 22 May 2018

    4.2
    Location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Beds in Spain are firm! Location made up for the discomfort!

    Location

    Stayed in May 2018

  • Reviewed: 13 May 2018

    10
    En general muy confortable
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    En general muy confortable

    Stayed in May 2018

  • Reviewed: 10 May 2018

    8.8
    Beds were a bit average
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beds were a bit average

    Stayed in May 2018

  • Reviewed: 8 April 2018

    7.9
    It was a basic travel lodge although the location was good...
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It was a basic travel lodge although the location was good and the staff were helpful but no atmosphere, bar, or ambience/ craic about it at all.

    Stayed in April 2018

  • Reviewed: 6 April 2018

    9.6
    quiet and comfortable
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea and coffee in room

    Great location to centre of Pamplona, and easy for starting Camino next day

    Stayed in April 2018

  • Reviewed: 20 March 2018

    9.6
    Excellent city centre hotel.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Good value for city centre hotel.Very good breakfast with a lot of choice.

    Stayed in March 2018

  • Reviewed: 8 November 2017

    10
    Very comfortable stay!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Very comfortable stay!

    Stayed in October 2017

  • Reviewed: 19 September 2017

    8.3
    Great location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Noisy building site next door - woke us up at 8am each morning.

    Great location

    Stayed in September 2017

  • Reviewed: 16 September 2017

    8.8
    Nice hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    It was fine.

    Great location, in the middle of the shopping high street and walking distance to the old town. Comfortable, big room.

    Stayed in August 2017

  • Reviewed: 10 July 2017

    9.6
    Great
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely stay in a lovely hotel. All great

    Stayed in July 2017

  • Reviewed: 7 July 2017

    10
    Great location, friendly and helpful staff, clean and...
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower needs improvement.

    Great location, friendly and helpful staff, clean and efficient facilities, along with good value breakfast.

    Stayed in July 2017

  • Reviewed: 1 June 2017

    8.3
    handy location, secure parking available, close to bustling...
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    lift broke.

    handy location, secure parking available, close to bustling town centre nice hotel. organised us a very early breakfast.

    Stayed in May 2017

  • Reviewed: 12 February 2017

    9.6
    Great hotel, in middle of city centre
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Great hotel, in middle of city centre

    Stayed in January 2017

  • Reviewed: 29 January 2017

    9.6
    Great locality
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Staff great very clean and comfortable

    10 euros for breakfast is rather expensive

    Stayed in January 2017

  • Reviewed: 18 October 2016

    8.0
    Great location, friendly staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beds are little hard.

    Great location, friendly staff.

    Stayed in October 2016

  • Reviewed: 15 October 2016

    10
    Excellent location
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very central location excellent restaurants and shopping staff very helpful

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 May 2016

    6.7
    The service staff member who cleaned the rooms to be helpful...
    • Leisure trip
    • Couple

    The younger one of two female staff (she did not wear a name tag) who checked us in, she was arrogant, sarcastic, and boardered on rude! We thought it was a language issue but we noticed she was rude towards 'service staff' as well - this young woman was the 'early staff' - and we were surprised since we speak both Spanish & English.

    The service staff member who cleaned the rooms to be helpful, cheerful, and willing to provide local information.

  • Reviewed: 22 April 2016

    8.3
    Good breakfast.
    • Business trip
    • Solo traveller

    The breakfast at 7.30 is too late for people who is going to work in the morning. The waiter was late and the breakfast was ready

    Good breakfast. Perfect position to walk down town

  • Reviewed: 24 March 2016

    8.8
    The hotel is in a great location near the center of Pamplona...
    • Leisure trip
    • Family with older children

    The room was a bit warm and the bathtub handles were difficult to reach unless I got into the bathtub. Inconvenient when filling the bathtub for a bath.

    The hotel is in a great location near the center of Pamplona and the room was clean and comfortable.

  • Reviewed: 15 March 2016

    8.3
    Very closely located to the center.
    • Leisure trip
    • Couple

    Personally, I don't enjoy 80x30cm pillows. But that's just a preference.

    Very closely located to the center. In fact, it is in the center. Good value for money.

  • Reviewed: 11 March 2016

    8.8
    Good clean modern hotel in the heart of Pamplona.
    • Leisure trip
    • Group

    Not much irony stayed one night. Longer stay may show some let downs. Lift cramped

    Good clean modern hotel in the heart of Pamplona. Good location for sightseeing. Good WiFi facilities.

  • Reviewed: 31 December 2015

    10
    Wonderful location just next to Plaza del Toro and Carlos...
    • Leisure trip
    • Couple

    Parking is not available at the hotel (only 3 x 15min luggage loading zone spaces), however the parking at Plaza del Toro is only a block and half away and is about 11€/24hrs

    Wonderful location just next to Plaza del Toro and Carlos III mall, close to excellent restaurants and a short stroll to the old town. The hotel was very comfortable and clean and the staff were pleasant and accommodating. Breakfast had a great selection of items.

  • Reviewed: 16 November 2015

    8.3
    the staff,location and cleanliness were excellent
    • Leisure trip
    • Couple

    the rooms need a comfortable chair and the hotel would benefit greatly from a restaurant for evening meals.

    the staff,location and cleanliness were excellent

  • Reviewed: 9 October 2015

    9.2
    The location was great and the room was perfect - at the...
    • Leisure trip
    • Couple

    There is no bar or restaurant during the day, there are loads close by.

    The location was great and the room was perfect - at the back with a bath. The receptionists were very helpful.

  • Reviewed: 29 September 2015

    9.6
    Friendly helpful staff.
    • Leisure trip
    • Family with older children

    Nearby underground parking isn't particularly cheap and the traffic is very busy in Pamplona

    Friendly helpful staff. Very close walk to some excellent tapas bars and a fun city.

  • Reviewed: 28 September 2015

    9.6
    The modern design, very clean, location, helpful staff,...
    • Leisure trip
    • Couple

    No wifi reception in the room, no air conditioning in the room because the summer is over (but was 30 degrees outside)

    The modern design, very clean, location, helpful staff, comfortable rooms

  • Reviewed: 27 July 2015

    8.3
    the room was clean and the hotel decor made it a romantic...
    • Leisure trip
    • Couple

    the beds had a protective plastic sheet that was very uncomfortable and noisy

    the room was clean and the hotel decor made it a romantic getaway it is only 5 min walk away from the city centre

  • Reviewed: 23 June 2015

    10
    Clean, comfortable and convenient with the Rooms modern and...
    • Leisure trip
    • Couple

    Nothing

    Clean, comfortable and convenient with the Rooms modern and spacious. Car Park only a few minutes walk along the Shopping Precinct and very competitive with the Hotel's discount.

  • Reviewed: 2 June 2015

    10
    If you stay in the summer check out the Calle en Rosa- which...
    • Leisure trip
    • Couple

    Really there was no problem at all.

    If you stay in the summer check out the Calle en Rosa- which means street in pink. This is basically a street which is decorated in pink to celebrate the Navarre Rose wine- and changes to a different location every weekend. When we stayed it happened to be in a street I. The old town but the following weekend it was moving to a totally different part of the town. What a great atmosphere!! And great pinxtos and wine reasonably priced. The location of the hotel means you are just bit removed from the noise emanating from this. We didn't choose to have breakfast as it seemed a bit expensive at 12 euros each. The staff were great and put up with my pathetic attempts at speaking Spanish

  • Reviewed: 8 May 2015

    9.2
    Location near restaurants, bus stations and city center.
    • Leisure trip
    • Couple

    There is only one lift to all guests, and besisdes it is to small. Computer in the business center didn't connect to internet.

    Location near restaurants, bus stations and city center. Lots of signals in the streets indicating hotel direction. Amenities refilled every day.

  • Reviewed: 13 May 2016

    9.6
    hotel was very clean The staff was very helpful and the...
    • Leisure trip
    • Couple

    hotel was very clean The staff was very helpful and the location was great

  • Reviewed: 28 April 2016

    9.6
    staff were so friendly and accommodating in every way.
    • Leisure trip
    • Group

    staff were so friendly and accommodating in every way. hotel great location.

  • Reviewed: 26 April 2016

    10
    Great location, good value for money, no complaints
    • Leisure trip
    • Family with older children

    Great location, good value for money, no complaints

  • Reviewed: 31 March 2016

    8.3
    Modern, clean, décor, comfortable beds
    • Leisure trip
    • Couple

    nothing to dislike

    Modern, clean, décor, comfortable beds

  • Reviewed: 27 October 2015

    7.1
    Location, near the old town
    • Leisure trip
    • Couple

    A bit of a business hotel, not a lot of character and a bit of an awkward refurbishment but fine for a bed for the night

    Location, near the old town

  • Reviewed: 22 October 2015

    9.6
    Perfect location, excellent breakfast, cleanliness and...
    • Leisure trip
    • Couple

    none

    Perfect location, excellent breakfast, cleanliness and comfort

  • Reviewed: 16 October 2015

    9.2
    Excellent breakfast
    • Leisure trip
    • Couple

    Excellent breakfast

  • Reviewed: 29 September 2015

    7.5
    Great location
    • Leisure trip
    • Couple

    No parking

    Great location

  • Reviewed: 28 September 2015

    9.2
    Located right next to the old town allowing easy access and...
    • Leisure trip
    • Couple

    Some noise penetration from neighboring rooms

    Located right next to the old town allowing easy access and car parking within a few minutes walk.

  • Reviewed: 16 September 2015

    7.1
    Position
    • Leisure trip
    • Couple

    Position

  • Reviewed: 8 September 2015

    10
    Great location, nice staff, good wifi, clean comfy room,...
    • Leisure trip
    • Couple

    All great!

    Great location, nice staff, good wifi, clean comfy room, quiet. For $75 US a night it was a great value.

  • Reviewed: 3 September 2015

    9.2
    The coffee was excellent.
    • Leisure trip
    • Couple

    The lighting in the bedroom could be brighter - it was a bit too subtle!

    The coffee was excellent.

  • Reviewed: 25 August 2015

    8.8
    Good value
    • Leisure trip
    • Couple

    Limited fcilities

    Good value

  • Reviewed: 12 August 2015

    10
    Great hotel and staff
    • Leisure trip
    • Couple

    There was not a single problem here

    Great hotel and staff

  • Reviewed: 23 July 2015

    9.6
    The very modern decor.
    • Leisure trip
    • Couple

    Nothing

    The very modern decor.

  • Reviewed: 14 July 2015

    6.5
    Would have liked tea making facilities in my room and a safe.
    • Leisure trip
    • Group

    Would have liked tea making facilities in my room and a safe.

  • Reviewed: 11 July 2015

    7.5
    Location is wonderful
    • Leisure trip
    • Group

    Rooms small for what we paid, although price was high due to San fermin festival

    Location is wonderful

  • Reviewed: 10 July 2015

    9.6
    Beautiful hotel and great location!
    • Leisure trip
    • Couple

    Beautiful hotel and great location!

  • Reviewed: 7 July 2015

    9.2
    Good location by bullring and old city.
    • Leisure trip
    • Couple

    Good location by bullring and old city. Can walk to square and route of the bulls easily. Bus 9 that goes to the train station around the corner

  • Reviewed: 5 July 2015

    10
    Love this hotel - the front desk staff are excellent.
    • Leisure trip
    • Solo traveller

    Love this hotel - the front desk staff are excellent. And it is so clean and fresh!

  • Reviewed: 28 June 2015

    7.5
    Great location for plaza de Toros and old town
    • Leisure trip
    • Solo traveller

    Great location for plaza de Toros and old town

  • Reviewed: 27 June 2015

    7.9
    Location, cleanliness and great breakfast.
    • Leisure trip
    • Solo traveller

    Nothing really.

    Location, cleanliness and great breakfast. Public parking was close by with a discount for hotel residents.

  • Reviewed: 25 June 2015

    7.9
    The hotel is well located for the centre of town.
    • Leisure trip
    • Couple

    The hotel is well located for the centre of town. Underground parking close by.

  • Reviewed: 22 June 2015

    9.6
    Great location, comfortable & modern
    • Leisure trip
    • Couple

    Great location, comfortable & modern

  • Reviewed: 22 June 2015

    8.8
    location was a bit far to walk into anything of any interest...
    • Leisure trip
    • Couple

    location was a bit far to walk into anything of any interest, bed had plastic sheet on for people who wet the bed.

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