While the choice of food at the Gastro Market Alameda was excellent a lot of the food was cold. This was disappointing

While the resort is exceptionally it was fairly expensive. Possibly out of the reach for some. The introduction of reduced rates at certain times could attract more guests.

Stayed in April 2024

The hotel is massive, we needed to use the changing room facilities on our last day as we had a last flight. They were a little tricky to find but ladies, don’t accidentally wonder into the men’s changing room! It stank of wee! The ladies as you can imagine was all sweetness and light! Haha! 👍

The breakfast had everything anyone could wish for! Very busy at times but there was certainly no loosing out even if you turned up late! Sometimes the hot meals were more luke warm but I think you have to expect that on any buffet type arrangement. I couldn’t fault any of the staff, just working hard to keep you happy.

Stayed in April 2024

The service is generally very poor. From the front desk to the poolside to the restaurants too many times we were told by someone "that's not me that's my colleague". I can't think of one occasion when even ordering drinks wasn't slow and complicated. Not 5 star above and beyond service at all. Felt like we were being a hassle asking basic questions.

The hotel and the surroundings are excellent and the rooms are clean and comfortable. The food on the whole is good.

Stayed in April 2024

Not much. Could prob use some extra pillows on the bed for sleeping, nicer towels in the room. Air conditioning could have been better.

Clean, comfortable, amazing amenities and food, pools were great, super clean and tidy

Stayed in April 2024

We thought it was an adult only hotel and booked a room near the quiet pool only to discover the hotel was full of kids.

Location, facilities, food

Stayed in March 2024

The overwhelming smell of garlic and burning off grills from the restaurant’s outside of the complex. You only really smelt it on the upper sun decks tho

Beautiful, spotlessly clean

Stayed in March 2024

We liked everything very much

Wonderful pools Great breakfast Nice room

Stayed in March 2024

The prices at the hotel are reaching the limits of affordability for us, but if we can get a reasonable deal, happy to come back next year

We loved everything about this hotel, especially the pools and the breakfast. The aquagym and yoga sessions were really enjoyable. Most of the after-dinner entertainment was high class

Stayed in January 2024

The buffet area was incredibly busy and a bit chaotic at times. However, the quality was absolutely fine. On site restaurants were generally good.

Pools, room and staff were all exceptional. The entertainment was generally very good as well.

Stayed in January 2024

Food in the buffet was bad, particularly dinners - awful Food in the other restaurants was good If in pool/seaview rooms the evening/night entertainment music is quite loud- good if you are in mood, annoying if you are trying to sleep or get kids to sleep - seek quieter rooms

Stunning hotel grounds, pools were amazing, comfortable beds. Really nice hotel Would go back but would go b&b rather than half board

Stayed in March 2024

Restaurants so popular it was difficult to get a reservation at peak times.

Palatial resort. Lovely architecture and gardens all kept to a pristine standard. Delightful staff, excellent restaurants and the highlight for me, the huge infinity pool.

Stayed in February 2024

It’s not specific to this hotel but the buffet style breakfasts/dinner do get a little annoying when it gets busy. However, that said, it didn’t really impact on my holiday

As ever, the hotel and its staff were wonderful. Great location, really comfortable room, food was good, staff are always helpful and friendly. For such a large hotel, it is remarkably quiet.

Stayed in February 2024

The staff seemed to be a bit overworked, so they were not so friendly and helpful. I ordered a taxi for 5 am, unfortunatelly I did not wake up on time, the taxi driver was waiting for me but the receptionist did not care, he did not call me. This is not a five-star service! No coffee in the room :(

I really liked to pool, the park, the whole area. It was stunning! I liked the gym, the room was cosy with an amazing view. The food was average but great variety.

Stayed in February 2024

We had an unfortunate check-in experience where the receptionist attending us was very disrespectful and quite prejudiced (complete contrast to the people being checked in next to us i.e. required many more checks, did not make eye contact, pointed out that one restaurant would be a 40 EUR menu and recommended wed try the others instead??). Made an official complaint with their Guest Services who were lovely and understanding. For the price you pay per night, it is surprising you also have to pay extra to use the Spa. I understand if you charge outside guests but not being allowed to make use of the pool despite it being right by the room was quite strange.

The hotel is architecturally stunning, beautifully decorated and maintained ideally located near the beach and shopping. The room and bathroom were spacious and luxurious, could not be defaulted.

Stayed in January 2024

Nice place. Good location. Sunbeds sectioned into areas not poolside. Breakfast very busy with big crowds but very good choices. Loads of pools, nice rooms.

Stayed in February 2024

Breakfast was very crowded and busy

The hotel room was spacious, good location next to Maspalomas dunes. There are beautiful gardens surrounding the hotel. The hotel lobby is very stylish and spacious.

Stayed in January 2024

The armchair and desk chair in the bedroom were both rather uncomfortable which was surprising as the room was very pleasant.

Stayed in February 2024

The infinite pool was too cold and I expected it to be at heated. I had to pay for the Spa (sauna & steam rooms) I went with half board but was surprised to see I had to purchase drinks at dinner

The beach and sand dunes were very inviting but it was too windy to swim. Amazing massage Great spa facilities The room layout was well organized and spacious, overlooking the pool.

Stayed in February 2024

There were some very small ants in the room, which came back every day after cleaning. But they didn’t bother much.

Very nice gardens, pools and relaxation areas. The infinity pool is outstanding.

Stayed in February 2024

Room was a little far from the pool

Clean , Breakfast and Dinner had a large variety of foods for everyone.

Stayed in February 2024

Amazing staff. World class facilities.

Stayed in February 2024

About the property? - there was absolutely nothing not to like.

Beautiful, modern design, extremely well maintained, cleaned, managed. Excellent swimming pools. Wonderful choice of fresh, delicious food.

Stayed in February 2024

Not big enough resturant or buffet for all gests for dinner.

Mostly Everything

Stayed in February 2024

The English food in the Gastro Alameda was lacking in choice and due to the length of the servery and the number of other guests trying to chose a meal, it became quite a challenge to select a meal. We were unable to dine in another restaurant and pay more, due to the tariff we were on. A great pity there was not more flexibility.

Our room was excellent in quiet location with views over garden and small pools. We enjoyed sitting in the gardens with various areas in which to relax. The staff were very attentive.

Stayed in January 2024