Horrible smell in bathroom

Food drink facilities

Stayed in September 2023

The hotel is definitely a bit dated. Beyond this superficial issue which isn't an issue this is a great hotel.

Great staff, well kept, great food. Despite the huge crouds this is a well managed hotel.

Stayed in September 2023

pool bar closed a little early

facilities, food and staff

Stayed in April 2023

Terrible smell from our bathroom. Cold food at the buffet .

Our room was big and comfortable. The bed also was extremely comfortable , unusual in spanish hotels. Staff very attentive and friendly.

Stayed in October 2022

Pool area

Stayed in October 2022

No blankets only one sheet for 2 people in the end of September ?

Great stay, cleaning staff the best.

Stayed in September 2022

Ascensores lentos

Buffet y piscinas

Stayed in August 2022

Pool bar was in the deepest part so you couldn't stand or get back with your drink without swimming, also not much of the pool for kids to swim safely as it is 80%deep. Stairs to water slides very slippy and seen lots of kids getting injured. Food was repetitive basic beige food with little choice of vegetables for the kids (but ice cream was a hit) beds hard foam but soft bed is a personal preference! Loud music playing untill 11.45 then all the clean up noise untill gone midnight. Room backed onto elevator so woke kids up from 7am after a late night. Some very drunk people in the pool falling over the kids and passing out on the pool side. Things getting stolen from your sun lounger, I saw a few people complaining of things getting pinched when they got in the pool. App was hard to use and book things then you had to pay for transport to get to the events. No clocks around so have to keep your phone or watch by the pool and risk it going missing. Lifts were a pain as you could be waiting 15mins for one to finally get to your floor or it was broken so had to walk 16 floors on a few occasions.

Staff were mostly helpful and friendly. Pool area and hotel lovely. Plenty of bars, Drinks were good and 90% premium brands. Lots of nice seating areas to relax. Soft play and park for kids was good. Water Park was good and plenty of life guards about. Ice cream machine in restaurant was a huge hit with the kids. The evening entertainment was good and have shows from 8.30pm -11pm. We got an early check in which really helped.you could get a sun lounger as long as you were by the pool by 9.15am. Also the air con in the rooms was great and a real life saver in the heatwave.

Stayed in July 2022

cleanliness of public toilets around hotel and odour from hotel room bathroom drains

fantastic breakfast and pool facilities and fun

Stayed in July 2022

The choice of food should be better, but ok.

Our short stay was fantastic, the kids loved the pool and slides. The staff was pleasant.

Stayed in June 2022

Tired, in need of refurbishment. adequate Sun loungers but people putting towels down at 6am resulted in a lack of beds. music and entertainment on a night was very loud.

good location and close to beach

Stayed in June 2022

elevator was very slow, had to wait a lot, breakfast was ok, but a bit overcrowded

swimming pool

Stayed in April 2022

Room kitchen was bad.

Pool and slides

Stayed in April 2022

The staff were very abrupt sometimes rude when asked questions. The entertainment area was too small and didn’t accommodate all the guests. The food was ok but there was at least 2 nights when there was nothing on the menu to our taste, it was very much aimed at Spanish guests. There was no entertainment for the kids apart from the freezing cold pools which put lots of the kids off from going in. Unfortunately we had 2 days of rain when there was no activities put on and people just hung around the hotel all day, too many times people took glasses around the pool and one Dad jumped in and had to receive 7 stitches to a badly cut foot because of broken glass in the pool. This could very easily have been a child!!! Why would they not just give out the plastic cups all day and just use glasses at night? All and all for a family orientated hotel my family and I were very disappointed and would not go back nor recommend to others with kids.

The hotel was lovely, room very clean and spacious.

Stayed in April 2022

Some of the food was hit and miss, the kids section in the main dining hall was always cold, I did mention it to a member of staff but she didn’t seem to know what to do about it. Otherwise a wide selection and cakes and deserts where very good.

It was good, we’ll laid out and entertainment for kids was very good, mostly in Spanish but I think that catered for the majority of the guests and my kids joined in and had fun anyway.

Stayed in August 2021

Too crowded, too much noice till 0:00 midnight and the elevators ( only one working till the last floor).

The pool and the employees

Stayed in August 2021

The timetables are either missing or incorrect, beds and doors squek, toilet bowl leaks, elevators slow or broken. The dining hall was underground and a real disaster during busy hours.

There is plenty to do and plenty to eat, but lots of things like elevators are out of order or otherwise in need of repair. The room is nice and the view is lovely.

Stayed in July 2021

Nothing

Great

Stayed in May 2023

old fashioned. needs revamp make over.

space

Stayed in April 2023

the lifts to 18 floor on tower 2 always a problem. The room was grubby and needed update. our room floor was never cleaned it was always dark on 18th floor. Also always brooms and cleaning stuff around or rubbish left. or sheets black bags. so always stepping over bags or cleaning equipment. the area is not very spacious and easy to trip up things left on landing also with the big wardrobe outside our door. our mini bar got missed a couple of times probably because of the problems with the lifts. we spent lots of time waiting for lifts. we ordered a taxiand waited over an hour in the end we went for the bus. people were coming out and getting a taxi in front of us. the spa was good but don’t see why we had to pay for the hygiene twice. in the end we was late going because of the lifts so never bothered. wasted 15 euros. we also went to terra Natura and aqua Natura. but got told we couldn’t have food or drink there even though the ticket said we could. there was no entertainment for adults mostly based around for children which is nice for families but not adults.

location was good food plentiful bars plentiful games room swimming pool very nice some staff helpful

Stayed in October 2022

nothing

everything from start to finish 10/10

Stayed in July 2022

Fun and inexpensive hotel.

Stayed in May 2022

customer service was exceptional, from front desk to bartenders, entertainers, security, restaurant crew, cleaning crew everyone who worked there made it that more fun. So welcoming. only thing that let it down was the shop lady that worked in the evening on Wednesday 22nd June. She ruined it. her attitude was sour and seemed angry that I kept grabbing things to add on. all the other ladies that worked at that shop was so friendly, helpful and welcoming. but apart from her, the staff were incredibly amazing

activities suitable for all ages, our babies enjoyed it and so did our preteen kids

Stayed in June 2022

Poor night life outside resort .

Amazing place,everything was very good ,food big choose for everyone,I recommend and I back again ,perfect please for family .

Stayed in June 2022